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DressLily has a rating of 2.5 stars from 4,651 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about DressLily most frequently mention customer service, tracking number, and credit card problems. DressLily ranks 8th among Discount Clothing sites.
Shop with constant sales and discounts! Also, the store distributes promotional codes for a very large discount, at this price you will not find on other sites! The goods are sent quickly, tracked. Recommend this site!
Prices are great. But don't expect too much in timeliness and quality. I ordered December 6th. January 10th they send me an email saying they don't have some of the items I ordered. Then a few weeks later I received the clothing I ordered that they did have. They at least refunded me for the clothing they didn't have.
Prices are great. But don't expect too much in timeliness and quality. I ordered December 6th. January 10th they send me an email saying they don't have some of the items I ordered. Then a few weeks later I received the clothing I ordered that they did have. They at least refunded me for the clothing they didn't have.
Products used:
I used the dress and a shirt I bought. They were out of a shirt I ordered and charged me for it then let me know about it a month later.
I ordered 2 dresses and got one completely wrong dress, and one defective dress. They won't send label to return items because it's "too expensive" for them so they will only offer me a partial refund. Total scam, bad customer service, and cheap, poorly made products - do NOT shop here!
Thank you for notifying us of your complaint.
We are so sorry to hear that you have been experiencing some issues. If you have any questions regarding your order, please tell us details so that we can do our best to solve them for you.
Please offer us your order number or you can submit a ticket here https://support.dresslily.com/ticket/ticket/index.
We are always happy to assist you.
I ordered a dress for my college graduation and was told a delivery date that would work. After trying to get an answer on the delay they just kept giving me the run around. I asked to cancel and get my money back and they ignored me. Still have not seen the dress or my money back. They just send emails that mean nothing! Bad company!
Products used:
Didn't use it.
Hi customer,We are sorry to hear that you haven't received your order yet. Please rest assured we are responsible for your package.Could you please send us your order number so that we could check it for you.Awaiting for your reply.
Or Please kindly submit a ticket here https://support.dresslily.com/ticket/ticket/index.
We are always happy to assist you.
Horrible company with bad products and customer service. If you buy on this site be prepared to have the seller fight you for a refund. I bought a woman's med coat, looks nothing like picture and description. Arms would fit an Asian child! No where on site do they have info about Chinese sizes! Big scam! I wish I had read the over 250 bad reviews before I bought from these rotten humans.
Tip for consumers:
Don't use this business!!! I added the pictures of what it is and what it's suppose to be!!
Dear Chianti D.,
Thank you for your valuable feedback. We always look forward to hearing from our valued customers.We wish to let the customer know that we are extremely sorry for their disappointment. Clearly, we did not meet their expectations and we will work towards creating the best outcome that everyone can be happy with.
We apologize for your shopping experience which was clearly not up not up to your expectations. We are trying to get in touch with this customer to discuss a solution to this problem that he will find fair and acceptable.
We are sorry that the items do not meet your standard and we have checked that you havent emailed us about your dissatisfaction and we would be glad to refund you if you want to return.
Our intention is simple: to make every customer completely satisfied with their purchase and to provide the best shopping experience possible.
We are committed to assisting every customer at any time.
Best Regards
Customer Service from Dresslily.com
The website advertises a 10-18 day shipping time, but doesn't include "processing" time, during which the order will sit in their warehouse with a "packed" status for weeks. If you contact their customer support to find out when your package might arrive, they will basically tell you it will get there when they feel like shipping it out. This business is extremely sketchy and should be avoided at all costs.
Tip for consumers:
Don't. Just don't. The information on their site is misleading, and their support staff are completely unhelpful.
Products used:
A simple suspender skirt
I ordered 7 dresses, hoping 1 or 2 might work; every single one of them was constructed wrong. Uneven necklines, bunched material where it was supposed to be smooth, 2 dresses with zippers too short (so even fully open they won't go over the bust or hip measurement for that size, leaving no way to get it on), anatomically impossible measurements (38" bust with only 12" shoulder to shoulder), dresses with busts not even close to the stated measurements for the size. (see pictures) I only asked that they pay the return shipping because the problems were completely their fault. They refused and then agreed and then refused again. I ended up having to pay to ship them back. Their quote, "Customer satisfaction is always our top priority: we are always extremely happy to provide the very best support to customers" is completely false. They take no responsibility for their own mistakes, and won't as long as they get away with it.
* DressLily attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
I've been ordering from this site for a few years now. They have trendy styles for petite people like me and for tall/slim people like my husband. You need to know how to shop there in order to get the right sizes and shipping can take a while but I've always gotten everything I ordered. 95% of the items fit perfectly and the ones that didn't I could fix easy. Overall it has been a good experience.
The quality, materials and colors were not even close to what you posted on line. The "sweater" was no more than a t-shirt. The shirt with fringe edges looked like a tablecloth with a cheap upholstery fringe sewn onto it. The lace sleeves were poorly done and the only one that resembled the online picture was frayed by the collar. I would like to return them and get my money back but their site keeps rejecting my request. This site is a total scam!
Tip for consumers:
Shop elsewhere! The first 3 pictures are just one example of what we received the last one is what the site advertised.
Dear Mary H.
Thank you for notifying us of your complaint.
We want to extend our apologies to you regarding your issue, we will work hard to ensure it is resolved to your satisfaction.
For your case, we has confirmed the problem and offered a solution on our support center, could you kindly check your email then offer a reply?
We will also contact the customer to apologize for the delay and offer an accommodation for their troubles and inconvenience. We feel that this is the least we can do in the circumstances.
Thank you for your time again.
Best Regards
Dresslily Customer Service
I never received my order and customer service was awful. I even selected to purchase insurance during checkout. What is the point of that if not to make sure I can get a refund when the package didn't arrive.
I have tried several times to unsubscribe from their newsletter and am still receiving emails from them. I clicked the unsubscribe button multiple times. When that didn't make the emails stop, I contacted their customer service online who assured me I would now be removed from their email list. Now I am getting emails that don't even have an unsubscribe button at the bottom. This is harassment.
Hi customer,We are sorry to hear that you haven't received your order yet. Please rest assured we are responsible for your package.Could you please send us your order number so that we could check it for you.Awaiting for your reply.
Or Please kindly submit a ticket here https://support.dresslily.com/ticket/ticket/index.
We are always happy to assist you.
Wow what a crappy company! I have never been more disappointed in a product that I bought online. We got a cute coat that turned out to be utter garbage. The material is terrible, the workmanship sucks, the buttons fell off and the button holes were too small. The dress we ordered looked like it was made by a 1st grader. The material is scratchy and totally see through. The company has been emailing with me to try and resolve the issues, but I am still upset that packages were late and the stuff is garbage.
Tip for consumers:
DO NOT use this site!
Dear Santina L.,
Thank you for your valuable feedback. We always look forward to hearing from our valued customers.We wish to let the customer know that we are extremely sorry for their disappointment. Clearly, we did not meet their expectations and we will work towards creating the best outcome that everyone can be happy with.
We are sorry that the items do not meet your standard and we have checked the ticket and you havent emailed us about your dissatisfaction and we would be glad to refund you if you want to return.
We are going to reach out to this customer to apologize personally and to see if we can make an accomodation he will find acceptable.
Our intention is simple: to make every customer completely satisfied with their purchase and to provide the best shopping experience possible.
We are committed to assisting every customer at any time.
Best Regards
Customer Service from Dresslily.com
I spent almost 70$ on clothes, that was a while ago, the app says my package has been delivered asking me to verify on the app... obviously I didn't, I reached out to customer service, no reply. If I don't receive my Items by September 1st (making it almost a month of waiting) I'm going hard for a refund. What is going on?
Products used:
I just want my order, or some kind of response with the time I should receive it ANYTHING
Hi customer,We are sorry to hear that you haven't received your order yet. Please rest assured we are responsible for your package.Could you please send us your order number so that we could check it for you.Awaiting for your reply.
Or Please kindly submit a ticket here https://support.dresslily.com/ticket/ticket/index.
We are always happy to assist you.
We ordered a top (blouse) from dresslily.com on 1/13/2015. We received the item 3/23/2015 from China. The item is poorly made, and at their request (through their website's support ticket system) we sent them pictures to show the flaws. After 9 responses to their offers, I have been offered anywhere from 10% to 40% of the purchase price as a refund. The item is not wearable, and I am requesting a full refund, just as I would expect from any reputable merchant. They do not seem to be willing to cooperate.
Tip for consumers:
Stay far, far away from dresslily.com
Dear Catherine F.,
Thank you for your valuable feedback.
We are sorry to hear that your regarded item received as defective item. We have checked and we can not tell the problem you mentioned from the 3 pictures you attached.
Please kindly continue our communication on that ticket so that we can work this out soon for your benefit.
We are committed to assisting every customer at any time.
Best Regards
Customer Service from Dresslily.com
I have ordered from dresslily a couple of times. Their products are of good quality and every time i did speak to customer service when my items were back ordered they did let me know an approx time they should be in. I will order from them again
After months of dealing with this problem now I cannot even access the complaint. This item I received for my daughter that was supposed to be a Christmas gift it turned out huge and does not button. It is cheaply made and if I had seen it in the store instead of your sight I would never have given it a second glance. Supposedly they were going to fix the problem; however, they took so long that now I cannot even choose to send this as a complaint because it has been so long taking care of this problem. I cannot send a new complaint because the site will not let me; this was a complete waste of time and money.
Tip for consumers:
After months of dealing with this problem now I cannot even access the complaint. This item I received for my daughter that was supposed to be a Christmas gift it turned out huge and does not button. It is cheaply made and if I had seen it in the store instead of your sight I would never have given it a second glance. Supposedly they were going to fix the problem; however, they took so long that now I cannot even choose to send this as a complaint because it has been so long taking care of this
Dear cherie u.,
Thank you for your valuable feedback.
We are also upset at the customer's dissatisfaction and want to ensure they are perfectly satisfied with their experience.
We will email this customer soon and hopefully we could reach an agreement soon.
We are committed to assisting every customer at any time.
Best Regards
Customer Service from Dresslily.com
This company sells thin, cheap clothing that falls apart. My jacket looks like it's made of plastic! They have terrible customer service and will not take anything back. Save your money and shop anywhere else. There's no bargain here!
Dear cathie P.
Thank you for being kind enough to tell us about your experience!
We wish to let the customer know that we are extremely sorry for their disappointment.
Would you mind sending us your Valid order number or ticket number by message here?
Our support team would take good care of your case and resolve it there, we are now awaiting for your reply.
Appreciate your cooperation and kindly understanding in advance!
Yours sincerely
Dresslily Customer Service
DressLily is obviously an Asian based company. Large sizes might fit a 10 year old. Took several weeks to get the item and it is not wearable. Communication is poor. No customer service.
Don't waste your time or money on this site.
Tip for consumers:
Don't do business with this company.
Dear alexis b.
We're extremely grateful for your constructive feedback.
We did not live up to our own expectations and want to say how very sorry we are.
Would you mind sending us your Valid order number or ticket number by message here?
Our support team would take good care of your case and resolve it there, we are now awaiting for your reply.
Appreciate your nice help in advance!
Yours sincerely
Dresslily Customer Service
Ordered 2 shirts over a month ago, still haven't received... Tracking info. Is never available when you go to the site, and customer service is of no help... These items are coming from China, but it doesn't tell you that, until after the order is placed... Don't waste your time or money, cause you will be out, both.
Dear Rr,
First, we want to offer my sincerest apologies to you for the issue.
It is not our purpose to disappoint our customer.
The parcel shipped out at 2015-9-21, estimate date is 10-25 business days.
Since you didn't pay for tracking, we can not get the tracking number for this parcel.
And please rest assured that the parcel will be delivered in time if there is no delay.
If you have any further concern, please contact us at http://support.dresslily.com/
Best Regards
Dresslily Customer Service
Wonder where my items are that I have ordered on 10/9. Tried to create a ticket, yet it gives me every reason from wrong order number to invalid security code to send a request. This is bull, as the money came out of our account immediately.
Dear Wendy F.
Thank you for being kind enough to tell us about your experience!
Let me start by apologizing personally for your experience. We really want to work with you to make this right.
Would you mind sending us your Valid order number or ticket number by message here?
We would take care of your complaint and offer a resolution via the ticket center.
Could you please check your Dresslily account and answer to us?
Thank you very much for your cooperation.
Yours sincerely
Dresslily Customer Service
My items arrived relatively quickly- first package arrived in less than 3 weeks, second took about six. Quality was terrible. Sizes run very small. I would avoid ordering anything from DressLily. You will be disappointed.
HUGE SCAM! Ordered over 2 months and never received items. Sent in ticket... no response. Feel stupid that I didn't do research ahead of time, If I had, I would've seen that it was a scam and that others never received their items as well. Please don't fall victim like so many have... wish they would face theft charges because that's exactly what they are doing. Stealing from innocent people. Karma will get them though, it always does, one way or another.
Dear Felicia,
Thank you your feedback.
We very much regret issue and are fully committed to resolving it to your satisfaction.
Your case has been taken cared of by our support team.
Could you please refer to your ticket? We have resolved it there and we are now awaiting for your reply.
Once again we apologize for any inconveniemce we may have caused.
Thank you very much for your cooperation.
Best Regards
Dresslily Customer Service
Ordered two dresses back in August. A tiny package arrived 6 weeks later that had a flimsy black lacy jacket, nothing else has arrived, am currently in contact with them, but do not think I will have much luck getting my money back (nearly £40).
Feel I have been totally conned! How can this company still be trading?
Dear Mary,
Thank you for your important feedback and for letting us about your experience with us.
Your order has been shipped out and is on the way for delivery, we have contacted you for the latest parcel information, please check at your support ticket.
We need to confirm the item that we had shipped to you, please rest assured that we will figure out the solution after that.
Our intention is simple: to make every customer completely satisfied with their purchase and to provide the best shopping experience possible.
Best Regards
Dresslily Customer Service
Terrible quality. They look like something I would have made in high school sewing class. Material is fraying. Dresses that appear to mid knee length or very short. Sizes are way off. I ordered a large and my daughter who wears a size 4 cannot get it on.
Dear Deborah,
We very much regret that the inconvenience has occurred.
We're sorry that you're not satisfied with the items.
For your case, we have offered a solution via ticket, could you please check your email then reply to us?
Please rest assured we always do our best to help our customers.
Best Regards
Dresslily Customer Service
Cute clothes/shoes for a great price BUT i ordered my shoes on November 23,2014, it is now December 22,2014 and I have yet receive. Reached out to customer support almost a week ago, still no response. This will be my first & last time with dresslily.
Tip for consumers:
Prepare to wait month(s) for your order
Dear k l.,
Thank you for your valuable feedback. We always look forward to hearing from our valued customers.We wish to let the customer know that we are extremely sorry for their disappointment. Clearly, we did not meet their expectations and we will work towards creating the best outcome that everyone can be happy with.
Please accept our sincerely apologize. We have reached out to this customer to personally apologize for what happened. From time to time with thousands of shipments there will be an occasional issue with shipping. Our procedure is designed to handle situations like this one quickly and efficiently. For this customer we were neither quick nor efficient and for that reason, we are retracing what exactly went so wrong so we can avoid such inefficiencies in the future.
Our intention is simple: to make every customer completely satisfied with their purchase and to provide the best shopping experience possible.
We are committed to assisting every customer at any time.
Best Regards
Customer Service from Dresslily.com
Ordered two tops one came damaged with scissors cuts on sleeve seam the other did not arrive. Emails back and forth for 2 weeks then finally opened a paypal dispute. Luckily I paid through paypal and they were great giving me full refund. Give this clothes company a wide berth-poor quality and bad bad communication. Read all reviews before you waste money ladies.
If I could it a minus- star I would. Customer service sucked. They didn't give me the goods or the money and then claim all my questions have been answered. It's almost like it was being run by kids, by the type of responses that I kept getting. Made no sense.
After being in contact with someone that contacted me thanks to this site I got a refund. They were much more helpful than the first time around.
Dear A V.
Thank you for your valuable feedback. We always look forward to hearing from our valued customers.We wish to let the customer know that we are extremely sorry for their disappointment. Clearly, we did not meet their expectations and we will work towards creating the best outcome that everyone can be happy with.
Please accept our sincerely apologize. We apologize for not reply you in time as china national holidays.
Could you please kindly give us your order number so that we can check for you?
We apologize for the inconvenience and we are committed to assisting every customer at any time.
Best Regards
Customer Service from Dresslily.com
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Shop for the latest online womens dresses, sweaters, outerwear, tops, bottoms, bags, shoes, jewelry, watches & accessories from DressLily.com. Cheap price and fast delivery.
"Dear customer,
We are sorry to hear that you are not satisfied with your order.
All of our products follow strict quality checks and we always aim for our products to meet our customer's satisfaction.
Please kindly review our warranty policy here: https://www.dresslily.com/m-article-id-80.htm
Please offer us your order number or you can submit a ticket here https://support.dresslily.com/ticket/ticket/index.
We are always happy to assist you.
Best Regards
Dresslily Customer Service"