Yodel UK

Absolutely horrific company to work with. A Logistics company who cannot even manage their internal LOGISTICS themselves! Truly pathetic and abhorrent.
My parcel is "lost at the depot" - but "will be delivered at some point in time"? They cant even tell me if its 1 weeks time or 1 months time? How can a company like this continue to exist.

Tried online chat numerous times to resolve and just get told to monitor the tracking... Seems like this could be a scam company at worst or totally incompetent and zero customer services at best

Where ever I see a seller using Yodel I automatically know it will never arrive. Their by far the worse I've ever come across. And nothing has changed. Look at the reviews, everyone saying the sane thing, the app is rubbish, the tracking doesn't work, customer service is a joke.

So the must be asked why does this company not listen to their customers and why do they not care

If you are sending or receiving do not use this company, it will be stressful and your more likely will need to pick it up

Ever time we had a seller send us a parcel, same problem, same excuse, same lack of service.

Avoid avoid avoid

I never received an item from Yodel - they just marked it as delivered in their system. I stayed at home for the whole day waiting for delivery but nobody even tried to deliver, I just received an email stating that it is delivered. CCTV recordings also didn't show any attempts to deliver. Payed nearly £40 for nothing.

LAZY Delivery drivers who cant read the instructions or Telephone number on the delivery note.
Failed to Deliver means i cant be bothered!
Their Online chat in India is a TOTAL waste of time.
Trying to speak to a human customer service is impossible. DO NOT USE THIS COMPANY!

No idea where driver is or when parcel will arrive, website is beyond useless, no point in downloading the app either as it doesn't give any more information than the website. I wonder if Yodel have ever heard of real time tracking?

Absolute rubbish. Always use someone else. They're inefficient, they damage parcels. They overcharge. The drivers are rude and lazy and don't bother to make an effort to deliver parcels properly. A true disgraceful organisation. The sooner it ceases to exist the better. Impossible to speak to anyone other than a recording which shows they have no thought for their customers and don't actually care beyond taking our money for the privilege of ruining our day by showing up when they please and not even bothering if they don't feel like it. Pathetic organisation, use someone else, I'd give 0 stars if I could.

I am extremely dissatisfied with the services provided by Yodel, as my recent experience with them has been nothing short of a disaster. Regrettably, they delivered my parcel to an incorrect address, resulting in its loss. Shockingly, when I contacted them regarding the issue, they adamantly claimed that they had fulfilled their responsibilities and refused to provide a refund for the lost parcel. Moreover, when I expressed my desire to speak with a supervisor, I was informed that the supervisor was currently unavailable. I strongly advise against utilizing Yodel's services, as it is evident that they prioritize their own convenience over customer satisfaction. During my interaction with their representative, I was astounded to hear that delivering parcels to incorrect addresses is considered normal for them, and they absolve themselves of any responsibility for such occurrences. Engaging with this company will only lead to financial loss and frustration