Yodel UK

Is less than 1 star an option?

Tracking didn't give updates, driver didn't respond to calls or text, driver didn't leave calling cards. Customer service were the opposite of helpful. Advised for 2 days I would get my package that day, and then told I would have to collect from my local depot, a 50 mile round trip. Hardly local!

Please use ANY other delivery service, even carrier pigeon would be more efficient

The courier claimed that my parcel had been delivered and "handed to the customer". I received a text and an email but, when I returned home from work, there was no parcel, no note through the letterbox and none of my neighbours had seen a delivery vehicle. My next door neighbour kindly checked his video doorbell and nobody approached my house for two hours either side of the claimed delivery time. I tried in vain to resolve this problem directly with Yodel and I found barrier after barrier through an inefficient system being overseen by incompetent staff. This is an ongoing situation and the high value important item I expected has still not been delivered.

Absolutely horrific company to work with. A Logistics company who cannot even manage their internal LOGISTICS themselves! Truly pathetic and abhorrent.
My parcel is "lost at the depot" - but "will be delivered at some point in time"? They cant even tell me if its 1 weeks time or 1 months time? How can a company like this continue to exist.

Tried online chat numerous times to resolve and just get told to monitor the tracking... Seems like this could be a scam company at worst or totally incompetent and zero customer services at best

Yodel has been pumping good reviews on trustpilot like they are going out of fashion. The truth? Most people have issues with Yodel lately, they used to be ok-ish, but now they are possibly the worst courier, or among the worst. I have made a note of never ordering anything that need to come through them. I've been waiting for two parcels for nearly two weeks now because they attempt deliveries at 22:00 on businesses. My items are as good as lost. My guess? Some CEO is cutting corners by overloading the delivery guys, who, let me guess again, are already on minimum wage or near. Pity those guys? Reviews show alarming rates of lies, unprofessional behavior, theft and even insults to customers! If they spent their money, time and energy in giving a good service instead of flooding us with wonderful reviews the real clients would have only good things to write in here. Their phone contact service is equally appalling, no humans ever answer and their recorded options are insufficient. Substandard, inefficient and a waste of money both for traders and customers. We prefer to pay an extra pound and have it delivered by Royal Mail or anybody else, for that matter. At least a week earlier. On business hours.

Extremely rude driver, unprofessional delivery. Dropped the parcel on the street near the house bin and giving fake information about the picking up place. Makes every customer frustrating! Leaving empty card without any details or information! Disgusting!

Lost 3 parcels that I sent, impossible to get a hold of through their 'Help' department. Their tracking is a joke - parcels just disappear. Didn't get any compensation for lost parcels, effectively called a liar by this company - if a customer tells me a parcel hasn't been delivered but Yodel says it has, without evidence, who am I to believe.

Avoid this company at all costs!

This is my second experience of Yodel parcel 'service'. On the first occasion my consignment never arrived, although it was recorded on the Yodel website as delivered. Fortunately, on that occasion, the supplier gave me a full refund without quibble.
This time I knew what to expect. The Yodel tracker works well - hence my award of 2 stars. When the driver was 3 stops away I positioned myself at the lane end in time to see him ignore the street sign and fly past up the wrong road. When he returned at speed I was able to flag him down and take the delivery before he could disappear.

I get parcels delivered by Yodel every month or so. A couple of years ago their service was dreadful with parcels (cases of wine) probably stolen at the local hub. However over the last year, a change of regular driver and I have only one slight moan and that is about the Yodel tracker. I get told by the sender when the parcels have left them but the Yodel tracker doesn't show any information until it arrives at the local hub. Then I get an estimated delivery slot but very often it comes the day before. Which is usually okay with me and especially when the tracker shows my local area and the location of the delivery van.

Yodle tried to deliver my parcel on 3 occasions all pm which should have told them there was a problem. The final card said parcel returned to depot. On visiting the depot and waiting over one hour I was told the parcel could not be found. They took my phone number and said they would call when it was found and would deliver at a day and time to suit me. Then without notice they again tried to deliver pm when I was out. Attempts to telephone failed as you cannot get by their automated service but was told by the service no further deliveries would be made and the parcel would be returned to sender the next day. I again attended the depot when the parcel was at last found. Poor service

I can't explain how horrific my experience has been with this "delivery" company and I'm trying to find out how to take it further if anyone can help, I've not gone into work today as I was expecting my parcel and waited for it all day checking the tracker which is awful to use, then early evening I seen on the app the driver missed me and left me a "calling card", the only way to find out what's going on is to use the Webchat which in all honesty is useless, it's like talking to someone who is just copy and pasting random messages off a word document, the encrypted message that I could make top and tail of is that they have lost it and to take a refund off the seller or it might come 2/3 days time, who knows…. Does anyone know how to take this further or where the depots are in the midlands so I can collect as they obviously don't deliver anything looking from all the reviews

I was quite satisfied with my parcel delivery from yodel. The parcel arrived promptly and completely in tact. I would have no hesitatiopn in using this service again.

Mrs E Watson

Midlands

Prior to this week I had had no problems with Yodel. However, for my most recent delivery I had requested it be delivered today, when I knew I was going to be in. According to the tracking app, an attempt was supposedly made yesterday (when I wasn't in, hence asking for it not to come yesterday) but they claimed not to be able to find the house? Yodel have never had trouble with this before, and if the sat nav had taken the driver to the exact location as claimed, it would have been possible to find. Also, using the tracking on the website isn't the best way of notifying of a problem - as I wasn't expecting it yesterday, I had no reason to look at it then, whereas if I'd had an email or text, I would have got that yesterday and could have resolved it sooner. Supposedly I'm to wait 24 hours for the system to be updated...watching this space to see whether that happens. I usually get an email with a time slot, but didn't even get that yesterday, which makes me question if an attempt was actually made!

Got my delivery on time and the driver was very polite. I hear poor service reviews but the driver in the Castlerock area is a gem

Worst experience ever. They got the box with an office chair (imagine the size) from the seller and lost it in one of their depots. Live support couldn't contact the depot for days and the package was still lost. Support was all indian and used identical copy-paste messages. They even asked me about the contents of my package. What if it was something sensitive? No, they don't care. So after 5 days of not being able to find the huge box they told me that they failed to "locate it". Meaning, they lost it in the depot. I have no idea how mentally challenged you should be to lose the box with a size of a range rover.
Never ever ever use this pathetic company, they will lose you package, never make up for it and will irritate you with lowest level support.
Yodel deserves minus 5 rate, not one star.

Where ever I see a seller using Yodel I automatically know it will never arrive. Their by far the worse I've ever come across. And nothing has changed. Look at the reviews, everyone saying the sane thing, the app is rubbish, the tracking doesn't work, customer service is a joke.

So the must be asked why does this company not listen to their customers and why do they not care

If you are sending or receiving do not use this company, it will be stressful and your more likely will need to pick it up

Ever time we had a seller send us a parcel, same problem, same excuse, same lack of service.

Avoid avoid avoid

I never received an item from Yodel - they just marked it as delivered in their system. I stayed at home for the whole day waiting for delivery but nobody even tried to deliver, I just received an email stating that it is delivered. CCTV recordings also didn't show any attempts to deliver. Payed nearly £40 for nothing.

LAZY Delivery drivers who cant read the instructions or Telephone number on the delivery note.
Failed to Deliver means i cant be bothered!
Their Online chat in India is a TOTAL waste of time.
Trying to speak to a human customer service is impossible. DO NOT USE THIS COMPANY!