Yodel UK

Worst experience I have ever had from delivery service. They told me they had tried to deliver 3 times. No communication with me about these attempts prior to me contacting them in their "webchat" - I had left my phone number and everything with them, no excuse to not contact. By the time I realised my parcel was late and got in contact they said they had sent it back to the seller. They lie to your face and don't bother to actually deliver the parcel. Absolutely appalling behaviour from them. They are seem to be worse than Hermes/Evri was. With Hermes your parcel was probably smashed and found somewhere obscure - but at least the delivery people would actually come. These guys just lie about having been there.

Ordered flowers to be a surprise. They were scheduled to be delivered after her business was closed. So I had to call her and tell her so she would stay after. The delivery company said it was "delivered to back porch". The business is a university, it does not have a back porch. She searched everywhere even went to the neighbors and no one had it. The delivery company said "well open and investigation". Never heard from them again.

I waited in for a parcel all day. Late in the afternoon I received a text to say the parcel was left on our porch and a card pushed through our door. We don't have a porch and no card arrived. Contacted Yodel, which is made more difficult than it needs to be and two days later I received a reply saying after investigations with the driver he did leave the parcel in our porch - again WE DO NOT HAVE A PORCH. The email was no reply. Avoid this company if at all possible. I now avoid buying from online retailers that use them.

Waited in all day for the delivery by yodel of my portable tv. It was not delivered to me & even worse yodel told me it had been delivered. I contacted yodel & explained this but they eventually maintained that the parcel had been delivered to the correct address & closed the case.

Absolutely hopeless.
They asked me to contact them to provide more information on my address so I've tried to call them and contact them via their web chat for over a week now and they don't answer either the phone or never have web agents available to chat. What's the point asking me to contact them when you can't! They've had my parcel for 10 days now and obviously the delivery driver couldn't be bothered to find me so gave up when my address is actually easy to find.
I can't even manage my parcel on their website to try and sort as they say that my parcel is not able to be managed, that is choose another delivery address. Such a poor organisation. Hermes, Amazon and DPD always deliver my parcels when they say they will without fuss! Sub standard company yodel for sure!

One month ago the lost my parcel, the sender send this again, they came outside my building 3 times the door was open no one came to knock my door not even once, I am home everyday as I have a newborn baby. Now I was told I had to collect the parcel as they attempted the delivery 3 times. I am disgusted and shocked how they managed the situation!

Delivery date was missed and the reason the customer service gave was that delivery was not attempted! So basically the driver decided of his own accord not to do my Delivery and no one thought to update the customer, disgusted

Almost every time my parcel is delivered by Yodel there is a problem. Their couriers usually do not attempt to deliver the parcels. They do not leave the cards and have the phones off.
I have been ordering the same product for 3 weeks since the courier does not come and he just that lies nobody was at home then immediately sends the package to the sender. I do not even have a chance for redelivery.
Today I waited for the 3rd time for the courier watching the driveway in front of my house. The courier did not come and lied that he could not deliver the parcel because nobody was home. No card. No bell and his phone is off.
This is the worst company in the world. No company so ignores their customers as yodel does. This useless company should be judicious liquidated!.

They had clear instructions to leave the parcel with my neighbour but they didn't. Then they said they had three delivery attemps and that i had to pick up my parcel form their depot which is 2 hours of commute. Customer service said that it will be ok to reattempt and deliver on a Saturday but guess what, they came on a Thursday and noone was at home (cause some of us indeed WORK). Ridiculous company with ridiculous customer service