Yodel UKReviews 180

It did get a lot better...I used to hate yodel with a passion but they started to sort themselves out but now we're back to the old yodel. You wait at the time estimated...nothing. Then just before you go to bed it changes to saying it's been delivered to your safe space. So at 10pm you're checking all around your house for a package that isn't there. And then the next day the tracking changes back to out for delivery! You cannot treat people like this. If the driver has had enough for the day and can't be bothered to finish their rounds (which is pretty bad in itself) they should have an option to tell the customer this instead of lying about the package being delivered. Would save us checking outside, asking neighbours, contacting yodel etc etc.

3 parcels returned to sender, one given to a stranger, see photo. Could not find my address, strange when I get deliveries from other couriers and Royal Mail. Their chat bots are useless and no real people to speak to. Leave a bad review and it is answered by AI etc etc etc

Yodel has been pumping good reviews on trustpilot like they are going out of fashion. The truth? Most people have issues with Yodel lately, they used to be ok-ish, but now they are possibly the worst courier, or among the worst. I have made a note of never ordering anything that need to come through them. I've been waiting for two parcels for nearly two weeks now because they attempt deliveries at 22:00 on businesses. My items are as good as lost. My guess? Some CEO is cutting corners by overloading the delivery guys, who, let me guess again, are already on minimum wage or near. Pity those guys? Reviews show alarming rates of lies, unprofessional behavior, theft and even insults to customers! If they spent their money, time and energy in giving a good service instead of flooding us with wonderful reviews the real clients would have only good things to write in here. Their phone contact service is equally appalling, no humans ever answer and their recorded options are insufficient. Substandard, inefficient and a waste of money both for traders and customers. We prefer to pay an extra pound and have it delivered by Royal Mail or anybody else, for that matter. At least a week earlier. On business hours.

Your delivery driver is incompetent. My surprise gift for someone got "delivered" in a wrong house. Upon seeking help with customer service, I've confirmed the parcel was delivered in a wrong front door to God knows whose front door was it. It's more than 24hrs that have passed and not a kind soul has tried to bring the parcel to my person's front door. Worst case it's already lost.

All the driver needs to do is check/verify the address. What a lazy person.

Also your SatNav is innacurate or pretty off. Customer Service said themselves. Can't do anything about it?

My surprise just got wasted. I waited for 2weeks for that item.

Such a bad service.

Awful! Dreadful service! Avoid! The delivery drivers NEVER knock, NEVER leave a note through my letterbox saying where the parcel has been left, and consistently leave my deliveries so out of sight I don't find them until days later (which is NOT acceptable when delivering perishables or plants)! Vendors - PLEASE choose a courier who can be relied upon to knock on the door when delivering - if not your customers will choose a different seller, purely on the grounds of the appalling service provided by Yodel. I have also advised my business NOT to use Yodel for their work-related courier needs. Their customer service is just rubbish. UPDATE: The parcel was left UNDER THE CAR (apparently this is deemed to be a 'safe place') of someone three streets away! They kindly brought it over, but this is utterly ridiculous. The delivery driver will apparently get a slap on the wrist and will be reminded how to deliver parcels to the correct address. He or she should be sacked as the address was clear so it seems that they just couldn't be bothered!

I am fed up of things arriving smashed & like jigsaws either to me or to buyers. Terrible disgusting company

Yodel, the worst delivery!
Disgusting!
I put yodel parcel shop,after few days they said it's closed, so i texted 100 times, to change the adress,on mine!
They said yes... But didn't...
Every day said - today, today, will be delivered today!
After, they said-you should change the address!...
I ALREADY SAID THEM 100 times!
TO CHANGE.
Enough.

Was next day delivery!
So 2 weeks passed!

And 2 times they just ignored and finished chat with me!

My recent encounter with Yodel has left me utterly dismayed. Despite entrusting them with the delivery of a parcel, it arrived in a compromised state, with items missing.
What truly astounds me is Yodel's response to my valid concerns. Instead of addressing the issue with sincerity and professionalism, they chose to reply in a mocking manner. This level of disrespect towards their customers is absolutely appalling.
Yodel's cavalier attitude towards their responsibilities reflects a complete disregard for customer satisfaction and basic decency. It's evident that they prioritize mockery over genuine service.
I strongly caution anyone considering Yodel's services to think twice. Trusting your parcels with a company that treats its customers with such disdain is simply not worth the risk.

Eduard

One of the worst companies. First, there is no simple telephonic conversation facility available, and second, the CEO, management, staff, depots, drivers etc., are worse. They make you fake promises even after explaining the importance of the delivery (I was expecting my medication from them) and they gave me the worst anxiety ever. Businesses and customers avoid them.

I paid next day delivery as it was an important delivery. Yodel made no attempt to deliver and then tried to say the delivery address was incomplete, having checked what they had, it wasn't. They then tried to say they couldn't discuss it with me because of data protection. The driver would have been seen if he had gone pst my house by two famiky members it's a very very quiet country lane, so it he was lost he could have asked but NO. No parcel and i have had to cancell three orders which is massive for a small business. I would never use yodel

LAZY Delivery drivers who cant read the instructions or Telephone number on the delivery note.
Failed to Deliver means i cant be bothered!
Their Online chat in India is a TOTAL waste of time.
Trying to speak to a human customer service is impossible. DO NOT USE THIS COMPANY!

Worst experience ever. They got the box with an office chair (imagine the size) from the seller and lost it in one of their depots. Live support couldn't contact the depot for days and the package was still lost. Support was all indian and used identical copy-paste messages. They even asked me about the contents of my package. What if it was something sensitive? No, they don't care. So after 5 days of not being able to find the huge box they told me that they failed to "locate it". Meaning, they lost it in the depot. I have no idea how mentally challenged you should be to lose the box with a size of a range rover.
Never ever ever use this pathetic company, they will lose you package, never make up for it and will irritate you with lowest level support.
Yodel deserves minus 5 rate, not one star.

Awful company, terrible service, lost hours of my life trying to sort this out. Will now avoid for the future because they've been so poor. They should be closed.
No one informed me that I needed to bring the same ID as my recipient's name to get the parcel, and I used to write nickname to protect my privacy. So now I unable to get my parcel and receive the worst response. Customer service will just repeat over and over again that it's their rule that you have to use the correct name to collect it.
In fact, I have the collection code and recipient information and Yodel account to prove that this is my parcel, but they just won't bend the rules. Completely ignoring the customer's needs, they only suggest that I pay for the parcel again, that the parcel is right in front of me but I can't pick it up, that I have to create a new label for an unimportant name. It's wasting energy to deliver it again and create more carbon footprint.

Avoid this company.

I gave yodel a ultimatum to either deliver my parcel before 9pm the day before valentines day or just straight up send it back to the ebayer that sent me them because i just give up with said company they are useless refuse to help specially those with special needs ie mentally and learning wise they fail all logical answers have goodness knows who working there that dont understand when i mention the parcel is urgently required by a set time they just truelly do not care at all because they just dgaf due to not carering about the customers that they upset no offense please do not use them any more lets make them go out of business because i just hate a service that isnt going to understand when something is urgent it needs to be there the day they advertised for it to be it was advertised to arrive by 13th feb 2024 they have aproximately 5 hours left before i refuse to take the package from them due to being gone and they dont offer leaving the parcel with neighbours or in safe place with this parcel which i call garbadge i will be lettign all ebay sellers not to use them because they just do not care for their customers at all i think everyone else should do the same

Parcel was due 30th/31st January, on 31st no parcel so contacted them as tracking had not updated since the 29th, was told it had left the hub from the sender and was at the hub in my area. Still no delivery so contacted again and was told it's due before the 2nd, so I expected it on the 1st, no delivery and no tracking. Contacted this morning and was told it was a label reprint, I challenged this a being a lie and was told parcel was now showing as lost and contact the vendor. This is not the first time Yodel have done this they are a disgrace and I get the impression if you complain they deliberately 'lose' parcels.
I am awaiting the CEO to respond!

The Yodel delivery guy stole the item without delivering the item and posted a fake picture in yodel app informing that it is delivered.

All the providers they have in Fulham never accept the parcel for many reasons: they do not accept parcels over the weekend or they run out if labels!

Yodel failed twice to deliver my item. After rescheduling for another date as they initially failed to deliver, the driver had stated it was 'refused' which is a total lie because nobody came to our door to knock nor ring our door bell...AGAIN!. I believe the driver delivered to the wrong address, which explains why it was refused. Whoever the driver was, he/she is a complete mong! I contacted Yodel via their useless live chat to complain. The agent was more concerned about sticking to their scenario script than actually helping me - a complete waste of my time! My item is being returned to the seller overseas as Yodel will not redeliver my item again. Deplorable service employing disingenuous staff.

My delivery comprised 7 parcels. Yodel said it was 6. When i used chat line to find out where missing parcel was was told it was late from central Depot so missed the van leaving local Depot that day. Couldn't track as status was 'delivered'. Several more 'chats', was told it was lost, told to speak to supplier (Sat 23/12!), argued with and told it was delivered perhaps in garden or with neighbour. Eventually parcel 'found', delivery rescheduled for a date I couldnt be at property. Son took day off work to be there. No delivery, parcel too heavy! Completely useless, neither I nor supplier cn speak to a human who knows what's going on at the Depot in Selby!

I am utterly appaled by the service of Yodel. How can a company fake deliveries and classify them as missed delivery when they never showed up. Even when I requested they ring my mobile if they encountered diffuliculty accessing my building. It's just frustrating you have no input in what couriers a supplier might use to dispatch your purchase, but Yodel is the very worst of them all.