You are thieves! Order paid online, I had 1 product returned to the store from the order and they did not pay for the return. I explained in the store when I made the return that in the meantime I closed the bank account from which I paid for this order. Zara insists that the payment is made in the same account from which the payment was made! My bank account is closed and the ING bank no longer has cashiers in its branches since 2018. As a result, Zara does not want to give me the money, on the grounds that they paid my return in this account, which is actually closed. And logically, when I make the payment in a closed bank account, the money is returned to the bank account from which the payment was made. Please solve my problem because it seems absurd to me!
I returned the product, but the money remained in ZARA! I asked for evidence, we had countless phone conversations and through Chat and everywhere... I'm already tired! Always the same nauseous attitude and blocks my chat conversation whenever I ask for explanations. It is not a large amount, but what is happening does not seem normal.If the bank account does not exist, I have evidence from the ING bank that the money did not come to them... there was no way since the bank account was abolished and ING no longer has the cashiers since 2018, they do not work with cash in ING... Zara keeps repeating to me without any proof that I should contact the bank that they made the payment. I asked ING for proof that the money paid was and was accepted by ING bank and that it did not go back to Zara. But in vain I asked for no answer and they still block my chat with the conversation.

Will boycott Zara
Mocking dead people and encouraging genocide. I regret buying from Zara before.
Free palastine

I love zara clothes because of stile they made collection by collection the bad thing is that they have to concentrate on quallity more

Ordered twice from them and received something totally different from what I ordered. They did absolutely nothing to help the situation. TERRIBLE CUSTOMER SERVICE. I'll never order from them again

I wish I could give them zero star. I've ordered from zara for years now and never had an issue until now. I ordered $200 worth of kids clothes for my nephews birthday online and had it shipped directly to my sisters house. Well they never received the package and nobody stole it cuz she lives in a cul de sac where everyone knows everyone and will let each other know if they see anything or anyone suspicious. She receives all of her other packages from other companies but this is the 2nd time she didnt receive one from zara. So i called customer service and they said they would investigate. Didn't hear back for few days so I called again and they said they're still investigating. Well today i called again and i was told that it was delivered to the correct address and that there was nothing wrong so therefore they can't do anything. ARE YOU EFFING SERIOUS?! He kept telling me it was delivered so they can't give me a refund or re-deliver the items. I had to call my bank to dispute the charge cuz I am not just letting $200 go down the drain when my nephew didn't even receive his bday gift. NEVER SHOPPING WITH THEM AGAIN!

Bought a top in Dubai, which I washed according to the instructions inside the top. The result was a top which was at least 2 sizes smaller. Lt for lille. Now Zara disclaim all responsibilty and say they have a ploicy of not refunding anything bought in one of their shops abroad. Ok, so I am expected to buy a plane ticket and go back to Duabi to get a refund for a faulty product? Unbelievable that Zara will not refund the mony when their product is faulty! I cannot believe that such a large international organisation treat their customers this bad. I have had a lengthy email correspondance and telephone conversations with Zara customer service and already here something is wron. Why do I have to spend this much time with customer service, when all I am guilty of is buying a faulty Zara product!. They would not send me an email address of a manager, but could get a manager to call me, which I am still waiting for... I am never ever going to buy any of their products again when this is the way they treat their customers:-( DO NOT SHOP ZARA!

My order was placed on the 25th of November, the funds were withdrawn from my account same day. I saw assured that my order will take a few days with a maximum extension of 48hrs, which wasn't the case. My order was shipped out on Dec 4th (already being 9 days held for no reason) which makes no logical sense as to why Zara would lie to me regarding the shipping time frames. The funds were randomly refunded back into my account on Dec 2nd and taken out again on Dec 3rd without my authorization and without any notification or warning from Zara which resulted in me getting a $50 overdraft fee from my bank. End result is my package not arriving and after spending a ridiculous amount of time over the phone with customer service i was told that my package is being shipped back to Zara and if i wanted the same items i would have to re order them at regular price (not the black Friday pricing i committed to). As a loyal Zara customer that has purchased endless amounts of clothing from their retail stores i feel scammed, lied to and disrespected with the treatment i have received so far.

I placed an order for a Christmas gift on December 4,2022 for my son-in-law. I thought the time frame would be sufficient. The item was delivered Dec 12,2022 but to the wrong place (the courier sent a pic of the package placement - it was a business or apt front, not a single family home). I called and told them I did not receive the package and needed to get a new item before Dec 22nd when we would be celebrating. They needed up to 72 hours for the courier to investigate. After that time, I received another picture, same building (I also verified my home address and it was correct) and said this shows it was delivered, and they were closing the investigation. AGAIN, it is not my house. With some pushback, they sent this notice to me via email " Please bear in mind this is a one time exception. We suggest that for future purchases you use an alternative delivery option, such as in-store delivery or delivery to a drop-off location in order to avoid similar issues." Why is the courier's inept delivery now my fault for future deliveries I wonder? No worries - I will NOT be ordering from ZARA again.
The company put in a replacement order 12/26/22 for delivery 1/2/23. I would then have to ship it to CA - an additional expense. It did not arrive 1/2/23, so I called 1/3/23 and inquired on the status, since the tracking just said out for delivery. The chat bot said it would be delivered in 24-48 hours. I then called 1/6/23 - and spoke to a representative. He stated deliveries are slow and to be patient. I asked for compensation of some kind for the over month long wait for a product and the hassle of having to now ship it myself elsewhere. He stated Zara does not provide compensation. They also do not provide good customer service. I cancelled my order - as no date could be given as to where this item was.
I expect better of a company that has higher end mechandise purchased at full price.

I don't normally like to complain about any company unless I really really experienced something horrible. I'm the person who doesn't like hassle and just say " Let it go, Let it go"
But this I couldn't, and I believe as a customer we deserve better.
This isn't the first time that this happened. I sent my item back to Zara for a refund. Now I know about the whole 14 days your money will get refunded. But after 14 days I emailed Zara asking, why isn't my refund processed? So they say one of our agents will look into it. Another week passed, I asked where is my refund. They ask me for tracking number, which shows it had arrived. Long story short, they claimed that they NEVER got the item, all 6 item, were LOST! Even though the tracking shows it had ARRIVED. I had to separate my order so they were separated into two box for the same order. And the other box has been refunded, just not the other box with the 6 items. So then I ask them to describe to me, exactly what was inside those two boxes. Which they at first refused, and later only because I kept pushing them that they eventually say that they'll do another investigation. Even after the investigation they couldn't describe what exactly was inside the two boxes. Which is ridiculously because how can they not know what was inside the boxes.

Update: it's already 14 days and my refund still hasn't been processed. I called their number and the agent was extremely rude! While I was talking she cut me off, and turn around said I was rude.
I've seen so many complaints on Zara's rude customer service but why hasn't the company even bothered to change one bit.
Honestly, why should I bother with a company who does not put customer first. Which Zara clearly doesn't care for customer service at all. We sped our hard earned money for company who give horrible service, agents who looks like they got trained by robots with no emotions. I truly had enough, and I will be
#boycottZara

Bad customer service and respect. They don't solve the delivery problem that the service provider had, it was totally damaged.

I hate going to the store they always treat me bad the customer service there its very poor. The help by how you look and how you dress