About the Business
Zara, a leading global fashion company under Inditex, prioritizes the customer in its unique business model, which encompasses design, production, distribution, and sales through a vast retail network.
Business Highlights
General
Shipping
Returns
Sustainability
Product
Customer Service
Payment Options
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Reviews Summary
Zara has a rating of 1.6 stars from 1,035 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Zara most frequently mention customer service, return policy and credit card. Zara ranks 376th among General Apparel sites.
A lot of the time, their (not in store) customer service is not good. Their online customer service may even be automated.
The operators are polite, tactful and competent. I recommend this store for shopping and I use it myself. The employees are happy and cheerful!
I don't support those who support genocide…………….:::::::.::::::::::::::………………….:::::::::::::::::::::::::
Bad quality products and very questionable company ethics. Do not recommend shopping here to anyone really.
I like this brand. All goods always perfect. Last week I ordered shoes here. I like this shoes so mush.
Worst and uneducated customer service including zara managers and supervisors. Lazy customer service.
I had a top that was shredding and i contacted zara and provided them with pics of the top and thy didin't wanna help me!
Think before you buy there
I like this brand. Affordable prices, on-time delivery. To my mind, these features are so important.
I have never seen such horrible service from a company and they do not deserve to be in business. Buyer beware!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members