• Bookmark

    Zulily

Zulily

Is this your business?
Write a Review

Overview

Zulily has a rating of 2.3 stars from 4,526 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Zulily most frequently mention store credit, return policy, and poor quality problems. Zulily ranks 9th among Daily Deals sites.

  • Service
    511
  • Value
    514
  • Shipping
    532
  • Returns
    408
  • Quality
    478
View ratings trends
216
See all photos
How would you rate Zulily?

Reviews (4,526)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (1067) store credit (300) return policy (275) credit card (136) name brands (93) quality items (50) shopping experience (64) kids clothes (28)
Thumbnail of user susans1730
Illinois
3 reviews
0 helpful votes
  • Send Message
January 11th, 2020

I have been shopping Zulily online for many years now and it's have to say it's always been a great experience. I have needed to use customer service on occasion regarding faulty merchandise. I was helped immediately each time and issues resolved very fast. I am a huge fan of shopping online because I live in a very rural area and have to travel 75+ miles to do any shopping. I love that I can come back the same day after a purchase and shop more and it ships free! And getting emails for "deals" makes it even more rewarding!

Date of experience: January 9, 2020

Thumbnail of user andrean20
Missouri
1 review
2 helpful votes
  • Send Message
November 19th, 2014

I've ordered quite a few items from Zulily and have been very pleased with the majority of my purchases. Last winter I ordered a pair of toddler boy size 6 1/2 shoes, which were more like a boy size 6 1/2. I didn't call customer service and figured I would just hold onto them until my son is older. I recently ordered a Robert Matthew purse, which was delivered very fast; however, it was missing the top, center piece of hardware on it that holds the two zippers together. I immediately called Customer Service and they were able to rectify the situation almost immediately. Everyone was very friendly and apologized for the purse arriving in the condition it did. I'm not one to write reviews, but I was so pleased with how Zulily handled the situation that I felt I needed to write the review.

Service
Value
Shipping
Returns
Quality

Date of experience: November 19, 2014

Thumbnail of user stephaniec77
Tennessee
1 review
2 helpful votes
  • Send Message
January 4th, 2016

I buy from Zulily constantly.My friends have the same addiction. The quality of the clothes can be cheap and I only order items that are casual or for working out. But the shoes and purses are fantastic! Perfume, lights, kitchen items are all Yes. I bought one pair of shoes that were too small out of 50 pairs purchased over the years. I gave them as a xmas gift. The shipping does vary so be aware of the shipping delays and plan ahead. I have not sent anything back and I receive compliments on all my purchased items!

Date of experience: January 3, 2016

Thumbnail of user candyv4
Utah
5 reviews
1 helpful vote
  • Send Message
July 18th, 2019

I have always been quite satisfied with my purchases from Zulily. If there has ever been a problem, it's never been too hard to return anything... they always seem accommodating. They offer a wide variety of products and clothing. Most of the time items are shipped on time and if it's not, they always notify you by e-mail. Enjoy shopping with them!

Date of experience: July 18, 2019

Thumbnail of user cherio7
Texas
1 review
0 helpful votes
  • Send Message
October 25th, 2019

Always find something I want. Shipping deals are great! If you find something else you want to order on the same day, it ships free until midnight. The only thing i wish they would do is have more true plus size options.

Date of experience: October 23, 2019

Thumbnail of user susana455
Alabama
1 review
0 helpful votes
  • Send Message
July 19th, 2019

I have thoroughly enjoyed my shopping experiences with Zulily. The products are really great and very well priced. In the rare event that there is a problem, the customer service representatives work with you to be sure that you are 100% satisfied!

Date of experience: July 19, 2019

Thumbnail of user marlal26
Massachusetts
1 review
0 helpful votes
  • Send Message
February 26th, 2020

I love Zulily. There are so many items that are unique and I cannot find anywhere in stores. I am basically addicted and go on every day to see what's new! Great prices too and excellent customer service! Would recommend to anybody

Date of experience: February 25, 2020

Thumbnail of user shelleym92
Oklahoma
1 review
0 helpful votes
  • Send Message
September 9th, 2019

I have don'e almost all my Christmas shopping for this year on Zulily because they are always offering great deals on items I want. I have gotten great deals on shoes for myself, better than sale prices at the department stores. I have bought name brand toys at great prices and items I can't find in my local stores. They have everything and if you think you want it but need to check something, just mark save for later. Not everything comes back available but if it does Zulily will remind you which I love. Highly recommend but it is addictive.

Date of experience: September 8, 2019

Thumbnail of user aliciag
Arizona
1 review
2 helpful votes
  • Send Message
January 6th, 2013

I have ordered from Zulily many times and had all great experiences. At first I was concerned about my orders and checked on them frequently, but now I know to expect about a month of wait time. I have had success ordering gifts for holidays and birthdays 3 to 4 weeks ahead of time. The people I have gifted have not been disappointed either.

Date of experience: January 6, 2013

Thumbnail of user patriciay18
Delaware
1 review
1 helpful vote
  • Send Message
December 29th, 2016

I purchases three shirts for my daughters for Christmas. One of the shirts had a tear at the seam. Within 24 hours, Zulily responded to my complaint and refunded my money. I am very impressed. I did not expect such a prompt response, let alone a refund. Will buy from them again for sure!

Date of experience: December 29, 2016

Thumbnail of user rebekahb5
Florida
3 reviews
1 helpful vote
  • Send Message
April 4th, 2016

I ordered a set of King size sheets about eight days ago. They were delivered in a week's time. They are very nice and the color is exactly as shown on the website. The price was fantastic! I payed less than $40.00 for a set of 600 thread count sheets! Wow! What a deal!

Date of experience: April 4, 2016

Thumbnail of user marys253
Illinois
3 reviews
6 helpful votes
  • Send Message
March 24th, 2016

I have bought quite a bit from Zulily for 2 years now and have NEVER had a problem with them. The only thing that could improve is getting rid of the Reborn clothing line. It is a very bad line & poorly made. Other then that everything has gone very well with them and customer service has been wonderful.

Date of experience: March 24, 2016

Thumbnail of user saraht279
Texas
1 review
0 helpful votes
  • Send Message
July 18th, 2019

Zulily always has something I want or need! I love all the selections and the prices! It is a great place to shop to get unique gifts for family and friends that they have not seen in stores in our area. I like to get my clothes so that no one else will have them in our small town.

Tip for consumers:
I stay with brands I know and know the sizes that work for me in those brands.

Products used:
Clothes, shoes and gifts!

Service
Value
Shipping
Returns
Quality

Date of experience: July 18, 2019

Thumbnail of user shandac2
Panama
3 reviews
18 helpful votes
  • Send Message
September 21st, 2016

I was able to purchase in advance my babies new year and christmas clothes. They finally shipped, even before the time mentioned. I'm waiting anxiously for them to arrive and take photos to them. Thank you Zulily for giving me a great, cheap and excellent quality out fits for my babies

Date of experience: September 21, 2016

Thumbnail of user stephaniem593
Tennessee
2 reviews
0 helpful votes
  • Send Message
August 18th, 2019

I love Zulily! So many unique finds on one site! Zulily also stands fully behind their products! I only have one wish... I wish receiving my orders was a little quicker! But, everything good is worth waiting fir!

Date of experience: August 16, 2019

Thumbnail of user alicet75
Georgia
1 review
0 helpful votes
  • Send Message
August 17th, 2019

Every day... I need my morning cup of coffee and online shopping with Zulily. I do believe I share at least 1 item a day with my facebook friends. I've bought many baby shower gifts from Zulily... not to mention fun things for my grandchildren.

Date of experience: August 16, 2019

Thumbnail of user gerrya17
Michigan
2 reviews
0 helpful votes
  • Send Message
August 17th, 2019

Great variety and value- the two V's all should look for in any shopping site. No matter if I'm shopping for myself- plus size, my two granddaughters and grandson, my husband, our home or friends, Zulily has it!

Date of experience: August 16, 2019

Thumbnail of user joannj25
Kentucky
1 review
0 helpful votes
  • Send Message
October 25th, 2019

I get to buy the high quality foods I like at such good prices. In addition I have been introduced to new gourmet food products on Zulily that I did not know about. I love being able to buy and explore different items unavailable to me at my nearby grocery store.

Date of experience: October 23, 2019

Thumbnail of user sb603
Illinois
1 review
0 helpful votes
  • Send Message
February 26th, 2020

It's great having so many sellers and items available daily. I haven't had the bast luck with clothes or shoes but home decor and storage items have been great. The shipping does take some time but you are made aware of that before your final purchase. It's also great when you order on a Friday and after your initial purchase have free shipping the rest of the weekend!

Date of experience: February 26, 2020

Thumbnail of user janaa17
Minnesota
1 review
0 helpful votes
  • Send Message
August 17th, 2019

I check the website daily - love getting the morning emails with highlights. Love the variety and prices. The only thing I wish was better was the return policy but whenever I've felt the issue has been from their side they have been very accommodating. If I have any concerns about the product I will try to do an internet search on the product for reviews or concerns before I buy. Overall, I've been very pleased and continue to shop Zulily.

Date of experience: August 16, 2019

Thumbnail of user vickyp38
Alabama
2 reviews
0 helpful votes
  • Send Message
January 11th, 2020

As the grandmother of twelve, I cannot stress how much I enjoy Zulily! I don't "do" malls, so this is my go-to site for virtually everything. On the slim chance that something is not quite right, or if I make a mistake when ordering, the Zulily staff is fabulous about making things right.
Almost everything I have ordered is high quality, matches the description, is well-priced and arrives on time. For years I have been a cheerleader for this site.

Date of experience: January 9, 2020

Thumbnail of user christym97
Indiana
1 review
0 helpful votes
  • Send Message
February 26th, 2019

I have bought many many items... mainly girls dresses. My granddaughters have been very happy with all their new dresses. I found there are brands that have better quality than others so I just stay with the brands that are higher quality. Even the lower quality items are worth the money. I did receive one item that had a spot in a very conspicuous place and called customer service... they were top notch. Very kind. Very responsive and the problem was resolved at no additional cost to me and I am very pleased. I will continue to purchase from Zulily.

Date of experience: February 25, 2019

Thumbnail of user kathyd200
Tennessee
2 reviews
0 helpful votes
  • Send Message
July 19th, 2019

I've been shopping with Zulily for a few years and I love it! I look forward to looking at it first thing in the morning as I am drinking my tea. I've even got my daughter hooked on it. Sometimes it takes a little while to get my order, but they post that on the site. Never have had a problem

Date of experience: July 18, 2019

Thumbnail of user lindap174
Minnesota
5 reviews
1 helpful vote
  • Send Message
December 16th, 2016

I have been ordering from Zulilly for over a year. All 15 summer dresses I ordered were high quality and true to size as well as sandals, boots and heels, tunics and leggings They do take returns. Just call them. Their customer service is always excellent. Linda

Date of experience: December 16, 2016

Thumbnail of user mikem356
Pennsylvania
1 review
3 helpful votes
  • Send Message
April 2nd, 2016

Zulily is a grade A site with many diff deals everyday! They don't actually own any inventory so that's why it may take typically 21days for delivery, it my take awhile longer than bigger retailers but you can't touch their prices anywhere. They place one big order after the event ends and then the orders are filled, sent to Zulily, and shipped out. As to quality, everything is different you just have to know how to shop. I've been an avid customer for years and only had one mess up, at that time the customer service I got was outstanding and they definitely made it right for my children:)

Love them and will be referring them for future reference!

Date of experience: April 2, 2016

Sitejabber for Business

Gain trust and grow your business with customer reviews.

About the business

Zulily is a daily deals site for moms, babies and kids which sells clothes, shoes, toys, products for the home.

How do I know I can trust these reviews about Zulily?

  • Sitejabber’s mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about Zulily?

Is this your business?

Claim your listing for free to respond to reviews, update your profile and manage your listing.

Claim Your Business