Zulily has a rating of 2.3 stars from 4,526 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Zulily most frequently mention store credit, return policy, and poor quality problems. Zulily ranks 9th among Daily Deals sites.
I have been shopping Zulily online for many years now and it's have to say it's always been a great experience. I have needed to use customer service on occasion regarding faulty merchandise. I was helped immediately each time and issues resolved very fast. I am a huge fan of shopping online because I live in a very rural area and have to travel 75+ miles to do any shopping. I love that I can come back the same day after a purchase and shop more and it ships free! And getting emails for "deals" makes it even more rewarding!
Date of experience: January 9, 2020
I've ordered quite a few items from Zulily and have been very pleased with the majority of my purchases. Last winter I ordered a pair of toddler boy size 6 1/2 shoes, which were more like a boy size 6 1/2. I didn't call customer service and figured I would just hold onto them until my son is older. I recently ordered a Robert Matthew purse, which was delivered very fast; however, it was missing the top, center piece of hardware on it that holds the two zippers together. I immediately called Customer Service and they were able to rectify the situation almost immediately. Everyone was very friendly and apologized for the purse arriving in the condition it did. I'm not one to write reviews, but I was so pleased with how Zulily handled the situation that I felt I needed to write the review.
Date of experience: November 19, 2014
I buy from Zulily constantly.My friends have the same addiction. The quality of the clothes can be cheap and I only order items that are casual or for working out. But the shoes and purses are fantastic! Perfume, lights, kitchen items are all Yes. I bought one pair of shoes that were too small out of 50 pairs purchased over the years. I gave them as a xmas gift. The shipping does vary so be aware of the shipping delays and plan ahead. I have not sent anything back and I receive compliments on all my purchased items!
Date of experience: January 3, 2016
I have always been quite satisfied with my purchases from Zulily. If there has ever been a problem, it's never been too hard to return anything... they always seem accommodating. They offer a wide variety of products and clothing. Most of the time items are shipped on time and if it's not, they always notify you by e-mail. Enjoy shopping with them!
Date of experience: July 18, 2019
Always find something I want. Shipping deals are great! If you find something else you want to order on the same day, it ships free until midnight. The only thing i wish they would do is have more true plus size options.
Date of experience: October 23, 2019
I have thoroughly enjoyed my shopping experiences with Zulily. The products are really great and very well priced. In the rare event that there is a problem, the customer service representatives work with you to be sure that you are 100% satisfied!
Date of experience: July 19, 2019
I love Zulily. There are so many items that are unique and I cannot find anywhere in stores. I am basically addicted and go on every day to see what's new! Great prices too and excellent customer service! Would recommend to anybody
Date of experience: February 25, 2020
I have don'e almost all my Christmas shopping for this year on Zulily because they are always offering great deals on items I want. I have gotten great deals on shoes for myself, better than sale prices at the department stores. I have bought name brand toys at great prices and items I can't find in my local stores. They have everything and if you think you want it but need to check something, just mark save for later. Not everything comes back available but if it does Zulily will remind you which I love. Highly recommend but it is addictive.
Date of experience: September 8, 2019
I have ordered from Zulily many times and had all great experiences. At first I was concerned about my orders and checked on them frequently, but now I know to expect about a month of wait time. I have had success ordering gifts for holidays and birthdays 3 to 4 weeks ahead of time. The people I have gifted have not been disappointed either.
Date of experience: January 6, 2013
I purchases three shirts for my daughters for Christmas. One of the shirts had a tear at the seam. Within 24 hours, Zulily responded to my complaint and refunded my money. I am very impressed. I did not expect such a prompt response, let alone a refund. Will buy from them again for sure!
Date of experience: December 29, 2016
I ordered a set of King size sheets about eight days ago. They were delivered in a week's time. They are very nice and the color is exactly as shown on the website. The price was fantastic! I payed less than $40.00 for a set of 600 thread count sheets! Wow! What a deal!
Date of experience: April 4, 2016
I have bought quite a bit from Zulily for 2 years now and have NEVER had a problem with them. The only thing that could improve is getting rid of the Reborn clothing line. It is a very bad line & poorly made. Other then that everything has gone very well with them and customer service has been wonderful.
Date of experience: March 24, 2016
Zulily always has something I want or need! I love all the selections and the prices! It is a great place to shop to get unique gifts for family and friends that they have not seen in stores in our area. I like to get my clothes so that no one else will have them in our small town.
Tip for consumers:
I stay with brands I know and know the sizes that work for me in those brands.
Products used:
Clothes, shoes and gifts!
Date of experience: July 18, 2019
I was able to purchase in advance my babies new year and christmas clothes. They finally shipped, even before the time mentioned. I'm waiting anxiously for them to arrive and take photos to them. Thank you Zulily for giving me a great, cheap and excellent quality out fits for my babies
Date of experience: September 21, 2016
I love Zulily! So many unique finds on one site! Zulily also stands fully behind their products! I only have one wish... I wish receiving my orders was a little quicker! But, everything good is worth waiting fir!
Date of experience: August 16, 2019
Every day... I need my morning cup of coffee and online shopping with Zulily. I do believe I share at least 1 item a day with my facebook friends. I've bought many baby shower gifts from Zulily... not to mention fun things for my grandchildren.
Date of experience: August 16, 2019
Great variety and value- the two V's all should look for in any shopping site. No matter if I'm shopping for myself- plus size, my two granddaughters and grandson, my husband, our home or friends, Zulily has it!
Date of experience: August 16, 2019
I get to buy the high quality foods I like at such good prices. In addition I have been introduced to new gourmet food products on Zulily that I did not know about. I love being able to buy and explore different items unavailable to me at my nearby grocery store.
Date of experience: October 23, 2019
It's great having so many sellers and items available daily. I haven't had the bast luck with clothes or shoes but home decor and storage items have been great. The shipping does take some time but you are made aware of that before your final purchase. It's also great when you order on a Friday and after your initial purchase have free shipping the rest of the weekend!
Date of experience: February 26, 2020
I check the website daily - love getting the morning emails with highlights. Love the variety and prices. The only thing I wish was better was the return policy but whenever I've felt the issue has been from their side they have been very accommodating. If I have any concerns about the product I will try to do an internet search on the product for reviews or concerns before I buy. Overall, I've been very pleased and continue to shop Zulily.
Date of experience: August 16, 2019
As the grandmother of twelve, I cannot stress how much I enjoy Zulily! I don't "do" malls, so this is my go-to site for virtually everything. On the slim chance that something is not quite right, or if I make a mistake when ordering, the Zulily staff is fabulous about making things right.
Almost everything I have ordered is high quality, matches the description, is well-priced and arrives on time. For years I have been a cheerleader for this site.
Date of experience: January 9, 2020
I have bought many many items... mainly girls dresses. My granddaughters have been very happy with all their new dresses. I found there are brands that have better quality than others so I just stay with the brands that are higher quality. Even the lower quality items are worth the money. I did receive one item that had a spot in a very conspicuous place and called customer service... they were top notch. Very kind. Very responsive and the problem was resolved at no additional cost to me and I am very pleased. I will continue to purchase from Zulily.
Date of experience: February 25, 2019
I've been shopping with Zulily for a few years and I love it! I look forward to looking at it first thing in the morning as I am drinking my tea. I've even got my daughter hooked on it. Sometimes it takes a little while to get my order, but they post that on the site. Never have had a problem
Date of experience: July 18, 2019
I have been ordering from Zulilly for over a year. All 15 summer dresses I ordered were high quality and true to size as well as sandals, boots and heels, tunics and leggings They do take returns. Just call them. Their customer service is always excellent. Linda
Date of experience: December 16, 2016
Zulily is a grade A site with many diff deals everyday! They don't actually own any inventory so that's why it may take typically 21days for delivery, it my take awhile longer than bigger retailers but you can't touch their prices anywhere. They place one big order after the event ends and then the orders are filled, sent to Zulily, and shipped out. As to quality, everything is different you just have to know how to shop. I've been an avid customer for years and only had one mess up, at that time the customer service I got was outstanding and they definitely made it right for my children:)
Love them and will be referring them for future reference!
Date of experience: April 2, 2016
Zulily is a daily deals site for moms, babies and kids which sells clothes, shoes, toys, products for the home.
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