Zulily

If there was a way to give minus 10 stars, that would be generous!

Most items on their website are not available, they take a lot of money from you, then over a month later, cancel all the really lovely items and refund some of your money. I think there is something very underhand going on with this company, I'm pretty sure they are using your money for something else.

They are deliberately false advertising and know that they do not have the items they show and allow you to buy. Stay away from them and encourage others to as well.

Customer services on the whole are very unhelpful and sent pretty rude emails whilst trying to chase up items that were meant to arrive weeks ago, then the items are cancelled a few days later...? Most strange!:(
Edit

I have made multiple attempts to contact Zulily regarding packages sent back to sender because the delivering company was not able to enter the neighborhood. Strange but true. Apparently, Zulily does not think this problem applies to them nor does the shipping company. Regardless, I'm out approximately $75.00 since 7/2016 and no one really cares. So much for customer service. I had shopped at Zulily for several years. Not now! It's obvious that customer retention is at the bottom of their list.

The variety is good but the sizing is never accurate. Since things can't be returned that's a problem. Prices are ok though not always - I usually search Amazon to see if I can do better. The shipping time is maddening! If you don't care when the items arrives - it's usually about a month - then maybe it won't be an issue. I have ordered "ready to ship" and still it takes too long. They should at least do free shipping to make up for the terrible delay. Again the variety is good but that shipping time is a deal breaker so I'm done shopping with them.

I use to be a loyal customer until I got the run around! Also the quality is way down. Lots of crappy clothes, it's like shopping at Wal-Mart or a flea market. People stay away from this site they take your money then claim your items are shipped, they are not! They are sitting in a warehouse somewhere. They have no regard for their customers.

I like the name brand stores on discount. I've come to know new names brands too that I can count on. Watch out for clothing sizes, however. The customer service has been excellent! They have always went out of their way to make things right. There is a $7.95 restocking fee but you can send back 5 items at that same price. There is also a shipping fee for about the same amount, for the entire day, or weekend. Shipping does take a long time for most items, otherwise it is noted by a small rocket!

Zulily offers a wide assortment of merchandise at great prices. I've made a number of purchases there and have been satisfied every time. One item did arrive broken and it was quickly replaced with no need to return the defective one.

I have always had good experiences ordering from Zulily. I really appreciate that they now show prices in CAD and duty is included at checkout. They make it very clear (IMO) how long you will be waiting to get an item and unless the item indicates Ready To Ship it does take awhile, but it is the way their business model is set up. If I need something within a certain time frame I will not order from here, definitely need to have patience waiting for your goodies to come. However, I have ordered Ready To Ship items and have received within three business days of ordering. Another thing I also like is when items have ratings. Some do, some do not. Adult clothing can be hit or miss on sizing depending on the brand. I have had to contact customer service regarding an issue and they resolved in a reasonable time. It is a legit site, they have unique stuff but before you order make sure you look at the shipping time!

I love Zulily but I don't like the fact that most items can only be returned for store credit. Lately, I've purchased some clothing items that were of a poor quality and appear to have been sent directly from China. I've enjoyed many purchases but I now know I should only buy trusted brands and not make decisions on what looks nice on my screen.

You can find an abundance of different and unique items on Zulily. They have great customer service. They only negative thing I can say is that it can sometimes take quite a while to receive an order - anywhere from 5-30 days.

I have been shopping with Zulily for almost 10 years. I love the variety and typically the quality. I am confused by why only a certain number of items can actually be added to the shopping cart when it appears you have added more. Where do those extras go? Is it 29 or 49? These are real questions!

I started I ordering nov. 21,2013. I placed about 6 or 7 ordered in two weeks. It is now dec 13 and I just got the first item. That is ridiculous in this day and times when products are delivered in two days time. I stopped ordering a week ago when I realized they DRAG on shipments. I needed to ship these gifts to different people and now I'm screwed! What's the point? They say guaranteed Christmas delivery nut when you order in late Nov you think - of course it's gonna get here by Christmas but now I'm seriously doubting it. Some of my items won't even ship til Dec 20! That is just absolutely unacceptable.

Learn what they do and how they do it which is on every page before you put the item in your cart. I not only have had many excellent experiences but when their was a problem customer service took care of it quickly, efficiently, pleasant service and to my satisfaction. I have bought many, many items. Will gladly shop there again.

The fact you have to give your email address before entering the site should be warning enough. I read (or tried to) the very confusing and vague T's and C's which was a further warning. After reading reviews on here I'm so pleased I didn't pursue it, I've been caught out before with Just Fab shoes, I will be very wary of sites like this in future and will always research before committing. Thank you everyone for the warnings.

I haven't had as bad an experience as other people, that is, I've ordered from them a few times but haven't had anything I've needed to return. However, the person who said order things a size bigger because your children will have grown by the time you get it was spot on. Seriously, if they want to stay in business they've got to get it together to use another mail service. Expect to wait as much as five weeks for something to get to you. Cute stuff, expensive brands pretty cheap, but I just can't wait for stuff like this. I'd rather pay more and get it sooner. The shipping and handling charge is as much for other companies that ship within a day or two, and you get it within a week, such as Crazy 8.

DO NOT shop at this site! I ordered three pairs of shoes - all the same size. Two were too big and one was too small - none of them fit. When I called to ask about a return credit, I found they have a $5.95 fee for a shipping label and a $5.00 fee for restocking of each item. After all that work, I would end up with a very small store credit. My goodness... this should really be illegal. Of course, if you went to their information page, you might have been able to read the small print and figure this out. Unfortunately, l didn't do that or check this website beforehand. I personally could not even work for a company run this way but it appears to be the way things are going in this country...

Zulily might be ok for household items or things like a scarf or purse. Beware of buying clothing and especially shoes! You cannot return or exchange for credit at this online vendor. Angry that I am stuck with 3 pairs of shoes which I can't do anything with. Sizes are not true to fit.

My wife insists on continuing to order things from this company. Even though 1 out of every 3 orders sent are wrong, broken due to improper packaging, "lost in the mail", never received, or incorrect in some other way. It's insane. If my company screwed up this much we would be out of business.

What you order often doesn't look like what you saw. Then, incredibly, the order takes ONE MONTH to come. You will see Chinese writing on paper in the parcel that indicate it came straight from China, no US distributor. A slow boat from China. And try to return something. Ha. Don't dream of shopping here unless you're a glutton for punishment.

I have ordered quite a few items from Zulily. By far I have been happy with both the quality of the items and the prices. Shipping sometimes takes longer than expected. One time I ordered personalized items for 3 grandchildren and did not receive the sizes as requested. After I provided requested information the situation was satisfactorily resolved. Currently I am trying to resolve another problem. I ordered shoes in size 7.5 and received size 12 if you can believe it. Since this was their mistake I believe their shipping and handling fee should be waived once I return the shoes. I enjoy shopping via Zulily. I believe they can be trusted and have really good deals!

Love the site - unfortunately, 2 days after my purchases, my credit card was hijacked - had $1330 worth of transactions I never made! I informed Zulily in case they have a delinquent staff member stealing customers credit cards, or a security hole somewhere (i. E. hackers), but we'll see if they respond... in the meantime, I'm deleting my account! So disappointed :(

Buyer be well aware of fabrics, brands, sizes and retail prices. I've been burned by cheap fabrics and strange European sizes, specifically, Asian, too many times. I've gotten enough good deals' to continue to shop Zulily. One can now return some items, however, you'll be stuck with shipping charges. Also be aware that many items take weeks to arrive. For example, if you want something for Christmas, order NOW! If you order for a 6 month old child, they will have outgrown the outfit by the time it arrives. Some items, with a rocket emblem, do come a bit faster.

I've ordered from Zulily over the past several years. I've been able to find great products and good prices. I especially look for wide shoes. Only on two occasions that I've had to return items and was given a credit plus more to use on my next order. It does take longer at times for orders you come since sometimes they are shipped from overseas. My experience overall has been really good. I will continue to order from them.

I'm now beyond frustrated with Zulily. I buy things, and it says right on the item site that it should ship in 3-5 days or 5-7 days, but yet after I place the order I wait... and wait! They are now charging 8.99 for shipments that take, in reality, WEEKS to a MONTH to be delivered!
Also, when they claim to be having a "sale"--it's not true. The items are the exact same price as they've always been, for months! And don't get me started on the poor packaging and broken items I've received! This is NOT my favorite site--or even close!