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    Zulily

Zulily

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Overview

Zulily has a rating of 2.3 stars from 4,526 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Zulily most frequently mention store credit, return policy, and poor quality problems. Zulily ranks 9th among Daily Deals sites.

  • Service
    511
  • Value
    514
  • Shipping
    532
  • Returns
    408
  • Quality
    478
View ratings trends
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How would you rate Zulily?

Reviews (4,526)

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Reviews that mention popular keywords

customer service (1067) store credit (300) return policy (275) credit card (136) name brands (93) quality items (50) shopping experience (64) kids clothes (28)
Thumbnail of user julieh874
Mississippi
3 reviews
0 helpful votes
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March 12th, 2020

The selection is almost too vast! But their search mechanism makes for easily finding products, sizes, etc. I have not had customer service like Zulily's in a looooooong time. I always hang up the phone happy!

Date of experience: March 11, 2020

Thumbnail of user aylaa
Michigan
14 reviews
39 helpful votes
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April 19th, 2016

Reading from the reviews, it seems many people have had terrible experiences, however, this is about how my experience went. For me, it went fine. I had no issues checking out, even got a little discount, item arrived intact, just as pictured, and in a fairly good amount of time.

I myself bought a Contigo water bottle, it was a final sale, so those can go terrible. This didn't go bad at all, came quickly, wasn't damaged, and was just as in the ad.

Quite happy with my purchase, but seeing what other say, will probably be my last one, sadly.

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Value
Shipping
Quality

Date of experience: April 18, 2016

Thumbnail of user julial132
Minnesota
1 review
0 helpful votes
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October 26th, 2019

I discovered Zulily by chance about six years ago and have come to rely on them not only for clothes, household items, and gifts that I love, but for many of my daughter's clothes and toys. Once I got used to the wait of receiving an item after a week, or longer in some instances, I am usually very pleased with my purchases. They offer off-the-beaten path items at competitive prices, as well as many high-end labels at extremely reasonable prices. Their customer service is Alway Helpful - imagine that!

Date of experience: October 24, 2019

Thumbnail of user julien113
Georgia
1 review
0 helpful votes
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September 9th, 2019

Zulily satisfies my shopping itch. I go and browse every day, and even if I don't buy (although I often do), I find great treasures. Almost every time someone compliments what I'm wearing and asks where it's from, I can say "Zulily!"

I do wish they'd add functions for more complex searching and sorting (in order of price, for example). Often I stumble upon something by accident because the search wasn't set up correctly. But still it is fun!

Date of experience: September 7, 2019

Thumbnail of user jamereias
Virginia
1 review
8 helpful votes
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May 6th, 2016

Like many others, I've seen countless Zulily commercials and decided to do some browsing. When I saw the site said you had to be a member to purchase, I thought uh oh, there's a fee involved. But there wasn't. So I signed up and saw the cutest pair of women's boots for a price lower than other sites had for the same boots. Of course before purchasing I browsed several websites, including this one, for reviews and I was extremely hesitant because a good 75% of customers complain about slow shipping and the fact that most items can't be returned. However, I took a chance and my item was shipped out within 2 business days as the site said it would. I received my tracking number and a date for it to arrive within one week. Lo and behold, my boots arrived TWO DAYS EARLY! So I was on cloud 9. Just as beautiful as the picture and they fit wonderfully. Thank you Zulily for a great first-time customer experience.

Date of experience: May 6, 2016

Thumbnail of user debis3
California
4 reviews
20 helpful votes
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April 5th, 2014

I have had 3 orders from them and this is all to do with toddler clothes. So far, everything has been extremely good quality, true to size, and amazing prices. I did have a problem with my 3rd order on a pair of shoes for my grandson. After waiting 4 weeks, they cancelled the order. I wrote them explaining how wrong it was, they should know inventory prior to selling items. Plus it happened they were for his Easter outfit. When I came home today, they were delivered to my house and waiting on my doorstep. I am so happy, and thus far highly recommend them. You must expect a long wait for delivery, it's how their system works, other than that I am a very happy customer!

Date of experience: April 5, 2014

Thumbnail of user maryw672
Ohio
1 review
0 helpful votes
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July 21st, 2019

I started using Zulily in 2015, and I love it. I've only had to return one or two items over the years due ti ordering too small a size. And it was very easy to do. I find the sizes fit very well. Prices are great, especially sale prices. I like the jewelry too. There are times it takes a while for delivery.

Date of experience: July 21, 2019

Thumbnail of user chic35
Nevada
1 review
5 helpful votes
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February 18th, 2015

I am a frequent Zulily flyer and I have never been disappointed. You get what you pay for but if you know what you want, you know what a deal you're getting. I purchased a pair of Clark's leather boots to die for! My little girl is running around in MLP heaven. I purchase a lot of items for her from outfits to shoes, earrings, even wall decals. My husband said every day is like Christmas. Ya'll say what you want but I'm in love! Customer service is responsive and I can't tell enough friends about Zulily.

Tip for consumers:
You pay for shipping once and then shipping is free for a 24 hour period. I buy my cheapest item first - then I nail them with the rest. Some items take a long time so if you don't like to wait, shop the "ready to ship" items. I've purchased many brand name items and have been very happy.

Service
Value
Shipping
Quality

Date of experience: February 18, 2015

Thumbnail of user ritas65
Washington
1 review
0 helpful votes
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June 7th, 2017

I've placed several orders with Zulilly over the last 2 years. Each order has arrived by stated time or even early. I've been very satisfied as well with the quality, condition and fit of every item. Out of the thousands of Zulilly customers, seems it's only the disgruntled few leaving reviews. Don't let that stop you! I would give 10 stars if I could!

Date of experience: June 7, 2017

Thumbnail of user laureenk
California
1 review
0 helpful votes
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July 18th, 2019

I appreciate Zulily's one-stop shopping. I can find things for family, house, yard, automotive, electronics and groceries. I like being able to choose items and am given reminders when items I had on wish list come in stock. The ease of returns and credit is also an advantage. I shop daily and then purchase all things at once. The quick 99cent deals are great too! The picture is of my new step stones for backyard and if ya look close you'll see doggie dish I purchased earlier to the black rain jacket also.

Date of experience: July 18, 2019

Thumbnail of user nm163
Arizona
1 review
0 helpful votes
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August 6th, 2019

Zulily offers not only great variety, but most importantly, the company has fantastic customer service. Hands down, this is why I keep shopping with them above all others. Do you have to wait longer for your items compared to other online shops? Yes, BUT I don't mind because it's worth it because I've found soooo many great items AND the customer service is top notch. If I had any issue with an item I've purchased, it was resolved immediately. I'm a fan of this company.

Date of experience: August 6, 2019

Thumbnail of user pamelal158
Florida
1 review
0 helpful votes
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September 9th, 2019

Love Zulily, have been purchasing from them for 5+ years. They are a reliable company to shop with! I have never had a problem. Found some very nice items. Prices are reasonable. I did notice their prices increased slightly. I believe that is a result of them now excepting returns. Where as before they did not. So I can understand the price increase. The only issue I have. Is that some or most of the clothing items are from foreign countries and have a tendency to run VERY SMALL! So I have learned to order a larger size. That tends to work for me.

Date of experience: September 7, 2019

Thumbnail of user tammyc213
New York
1 review
0 helpful votes
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October 26th, 2019

I love Zulily. From clothes to toys to camping stuff everything I have bought has been incredible. So easy to order and comes right to my front door. I can't wait to open my email every morning to see what is new

Date of experience: October 24, 2019

Thumbnail of user sj424
North Carolina
1 review
0 helpful votes
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November 27th, 2019

Zulily is extremely dangerous and addictive! Guard your wallet because if you click on an email from this retailer you will always find items you cannot live without. Something for everyone with most prices 60%-70% off. Most of the time I will move my Zulily "New Today" messages directly to the trash because I know opening them means I will be severely tempted to make a purchase. The associates are friendly and helpful. If there is an issue, Zulily will work to resolve it favorably and even issue a credit to ensure a happy customer. I highly recommend this site but remember, you have been warned. You WILL fall in love.

Date of experience: November 26, 2019

Thumbnail of user donnam624
Kentucky
2 reviews
1 helpful vote
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October 26th, 2019

I love seeing new items at Zulily every day or so but some items are more worth-while than others; thus, checking size charts, fabric content in clothing, etc, measurement charts is a must in order to be pleased with one's order. I find Zulily staff very friendly and accommodating if/when issues arise with an order or something is missing from an order... just contact them asap with questions. The only negative points would be the time of shipping/receiving an order sometimes and the fact that when a new day's listings reach my area(midwest), some items are already sold out; apparently those in the western side of the USA get first "dibs", I suppose. As one shops the website, which brands. Esp of clothing... are better-made and of higher quality... are easier to distinguish. So, as with any online website... caution is an absolute necessity in order to be happy with one's order... do your research first!

Date of experience: October 24, 2019

Thumbnail of user janets553
Florida
4 reviews
0 helpful votes
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October 25th, 2019

Over the years, Zulily has dramatically improved. In both selection quality and abundance of varied products. Everything is priced so well and so affordably that it's hard not to shop every day! Getting carried away is a constant result of shopping Zulily. I'm also thankful the returns have become easier. I was tired of providing pictures every time there was an error.

Date of experience: October 23, 2019

Thumbnail of user en1637
Texas
3 reviews
1 helpful vote
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June 3rd, 2015

I've ordered tons of my sons clothes\shoes\room decor from zulily and never had a problem whatsoever! I recommend it to any and everyone! I LOOOVE Zulily! You save money which means slow delivery but so worth the wait! You definitely get a bang for your buck!

Date of experience: June 3, 2015

Thumbnail of user karenw584
Iowa
1 review
0 helpful votes
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August 19th, 2019

I am a Zulily addict! I check in every day, always looking for that one-of-a-kind item, my house is full of unique Zulily finds. My family says I am their favorite Santa, because I give the greatest gifts ( most all of them Zulily finds).
If I could find fault, it would be that it takes a lot of time to get your order, but, "Good things come to those who wait" or so the saying goes...
I wish you would carry larger plus sizes, 5 to 6x. More often. Love you guys!

Date of experience: August 18, 2019

Thumbnail of user jenno10
Washington
1 review
0 helpful votes
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October 25th, 2019

I really enjoy the variety Zulily offers. I don't always like the wait, and i have had some problems with orders, but Zulily's customer service is impeccable. My favorite time of year is Halloween, so i am always watching for the seasonal items to pop up, and constantly recommending the site to friends.

Date of experience: October 23, 2019

Thumbnail of user naynayo
Florida
1 review
0 helpful votes
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October 26th, 2019

Overall very happy. Would like more choices in under garment wear. (Depends underwear and assurance wipes as well as briefs. I love Voss water without flavors due to exercising and needing non carbonated water. Very good for losing 1 pound a month. Since I'm home bound and can't get out to drive this store really helps me get what I need minus what I listed.

Date of experience: October 24, 2019

Thumbnail of user helenm132
Australia
1 review
3 helpful votes
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May 20th, 2017

I have had a very happy experience with a return enquiry from this website, not only was my purchase price refunded in full, but also my postage costs and the option to donate my unsuitable purchase to charity-full marks to you

Date of experience: May 20, 2017

Thumbnail of user lynnw189
Illinois
1 review
0 helpful votes
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August 17th, 2019

I have made many purchases from Zulily over the past couple of years and highly recommend. Some things to know going in: some items take longer to reach you than others and this is specified in the listing. I consider myself a savvy shopper and I often to price checks for the items that I purchase. Zulily almost always beats the prices that I can find elsewhere.

Date of experience: August 16, 2019

Thumbnail of user nancys769
California
3 reviews
0 helpful votes
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September 9th, 2019

I really enjoy shopping Zulily. There's usually a good selection of what you are looking for. Sometimes you have to wait a while for your purchases to arrive, especially if they are coming from China. The customer service is beyond good!

Date of experience: September 7, 2019

Thumbnail of user lorieb31
Virginia
1 review
0 helpful votes
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February 26th, 2020

I absolutely love Zulily, and am often asked where I get my cute clothes. I'm a plus sized woman with a bit of a shopping problem. It's all about the hunt and I have have gotten some fantastic buys. Great stuff.

Date of experience: February 25, 2020

Thumbnail of user marshah100
Washington
1 review
0 helpful votes
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February 26th, 2020

I can always find new things that are fun, pretty, goofy, and suitable as a nice gift. I've had one return in over a year and half, and that was so easy to handle and to receive my credit. Very happy.

Date of experience: February 25, 2020

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Zulily is a daily deals site for moms, babies and kids which sells clothes, shoes, toys, products for the home.

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