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    Zulily

Zulily

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Overview

Zulily has a rating of 2.3 stars from 4,526 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Zulily most frequently mention store credit, return policy, and poor quality problems. Zulily ranks 9th among Daily Deals sites.

  • Service
    511
  • Value
    514
  • Shipping
    532
  • Returns
    408
  • Quality
    478
View ratings trends
216
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How would you rate Zulily?

Reviews (4,526)

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Reviews that mention popular keywords

customer service (1067) store credit (300) return policy (275) credit card (136) name brands (93) quality items (50) shopping experience (64) kids clothes (28)
Thumbnail of user geraldiner9
Canada
2 reviews
6 helpful votes
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September 7th, 2017

For me at least. Great customer service, friendly & co-operative. Most items I've purchased are spot-on. Yes, I've had problems with size issues. But overall I am satisfied.

Date of experience: September 7, 2017

Thumbnail of user carola174
Texas
1 review
3 helpful votes
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May 8th, 2017

They have all kinds of free shipping and money off But, read the fine print before ordering. I will not order from a company that has to trick you into buying. Customer service could care less. DON'T WASTE YOUR TIME OR MONEY

Date of experience: May 8, 2017

Thumbnail of user kathyb39
Iowa
1 review
9 helpful votes
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September 5th, 2014

Oder takes forever and then the quality is terrible. They also do not except returns. One shirt I received was so stretched out it hung to my knees. If I could give them a minus rating I would

Date of experience: September 5, 2014

Thumbnail of user valeries34
Massachusetts
6 reviews
10 helpful votes
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April 22nd, 2016

Was truly interested in many of the products on Zulily, but, without being able to return anything, that doesn't work for me! Also read the reviews, very glad I did!

Date of experience: April 22, 2016

Thumbnail of user avb
Virginia
2 reviews
31 helpful votes
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October 4th, 2015

Three red flags: 1. There are no reviews of any product they sell, 2. Items are available for a limited time, 3. Most items are final sale.

Any one of these would be risky for a consumer, but together they mean that the company has a window through which it can sell volumes of low quality goods to customers who can't warn anyone or get their money back, and then discontinue them before bad sentiments start building up. The fact that they take ages to ship anything actually ensures that any bad feelings come after an item is discontinued anyway.

I realized this after ordering a dress that was surprisingly poor quality: extremely cheap material, shapeless, and with obvious flaws. It was $40, but you'd be unsurprised to see something like it at a dollar store. There was nothing in the shipping info or emails about returns, and on receipt I realized it was a final sale. Well, at least I could leave a bad review, right? Nope. They are not Amazon. Once they have their money, they are done with you.

Date of experience: October 4, 2015

Thumbnail of user rosemaryp34
Ohio
3 reviews
0 helpful votes
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August 17th, 2019

BUT... as a very frequent buyer, there should be an option for no shipping charge, and/or free returns. I have held myself back from some purchased for that

Date of experience: August 16, 2019

Thumbnail of user lissal6
Pennsylvania
1 review
0 helpful votes
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August 17th, 2019

Love Zulily for big name toys, skin care and home & kitchen products.
I find it works best to buy what you know well! My fabric purchases from sheets to tees were unsatisfactory.

Date of experience: August 16, 2019

Thumbnail of user debbieo44
Illinois
1 review
0 helpful votes
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August 17th, 2019

Very unique and different items on Zulily in comparison to the stores, my only complaint is the shipping charges are expensive, or I would probably order more!

Date of experience: August 16, 2019

Thumbnail of user shannonm358
California
2 reviews
1 helpful vote
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January 11th, 2020

Almost two years iv been purchasing off Zulily and I have not one complaint yet! Products are great! Customer service is excellent! Guess that's why I keep coming back!

Date of experience: January 9, 2020

Thumbnail of user naomil87
Delaware
1 review
0 helpful votes
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November 7th, 2021

I bought a cute women's top from a popular vendor on Zulily. Loved it. Got a small food stain on it after the first wear so I sprayed some stain prewash on the spot and threw it in the wash. To my disbelief, the fabric completely decinigrated ĺeaving a gaping circular hole. What was the fabric? First time and last time I ever saw that happen. Done with that cheap site.

Tip for consumers:
Poor fabric quality.

Products used:
None.

Service
Value
Shipping
Returns
Quality

Date of experience: November 7, 2021

Thumbnail of user ellenj4
Connecticut
1 review
22 helpful votes
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October 10th, 2015

I will no longer shop at or order from Zulily. Descriptions do not match what you are purchasing, shipping takes a very long time, quality of items is not up to par. Hopefully they will go away soon.

Date of experience: October 10, 2015

Thumbnail of user loug47
Massachusetts
1 review
2 helpful votes
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December 9th, 2020

I placed an order 11/15, billed 11/18. It is now 12/9 and items have not even shipped out. Very disappointed needless to say. Make sure you allow a month to receive anything ordered.

Date of experience: December 9, 2020

Thumbnail of user joannk47
Connecticut
1 review
0 helpful votes
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September 9th, 2019

I've bought quite a few items from Zulily and have never had any trouble with their shipping. The products as well have been excellent in my experience

Date of experience: September 7, 2019

Thumbnail of user donnal1513
Texas
0 reviews
0 helpful votes
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January 19th, 2022

The quality has gone down and prices have went up! I've had to return items because they look nice on the website but cheap when you get them! I don't like China clothing or shoes!

Products used:
Hats!

Service
Value
Shipping
Returns
Quality

Date of experience: January 19, 2022

Thumbnail of user christinem543
Indiana
2 reviews
0 helpful votes
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November 27th, 2019

At least 1/3 of merchandise I've purchased is ridiculously sized. Have a pile of stuff that's too small, guess I'll donate it to a charity. If I get anything else like that, last straw.

Date of experience: November 26, 2019

Thumbnail of user judithd138
North Carolina
1 review
0 helpful votes
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February 26th, 2020

IT is disappointing when something can not be shipped but Zulily always refunds my money plus gives me a $10 credit. That is outstanding customer service.

Date of experience: February 26, 2020

Thumbnail of user janicee42
Missouri
1 review
0 helpful votes
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July 18th, 2019

Have always been happy with my purchases for great grandchildren or myself. Plan on doing more shopping with the upcoming months leading up to Christmas

Date of experience: July 18, 2019

Thumbnail of user donnap306
South Carolina
1 review
0 helpful votes
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October 25th, 2019

Zulily is a wonderful shipping experience. I love the fact that there are categories for everyone. Fast shipping, great prices and top notch customer service.

Date of experience: October 23, 2019

Thumbnail of user shellyp56
Texas
1 review
0 helpful votes
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October 25th, 2019

Some are great deals, others amazon better. With prime 2 day shipping and pay 1 time a year shipping. Zulily may need to consider this option for return shoppers.

Date of experience: October 23, 2019

Thumbnail of user debbiet246
Pennsylvania
2 reviews
1 helpful vote
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October 25th, 2019

I order often. I wish free shipping applied for 24 hours from time of purchase instead of just same day till midnight. Had a few issues along the way, but still reasonably satisfied.

Date of experience: October 23, 2019

Thumbnail of user colleenr459
Canada
1 review
0 helpful votes
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December 31st, 2021

Really disappointed with quality and item purchased did not look like the picture. Will return for store credit. They did respond quickly to my complaint.

Date of experience: December 31, 2021

Thumbnail of user juliec822
New York
1 review
0 helpful votes
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February 26th, 2020

Yes, sometimes you have to be patient for the sale to close. When it closes, delivery is very good. Articles delivered without damage. So far I'm pleased.

Date of experience: February 25, 2020

Thumbnail of user mpasek1968
Florida
1 review
0 helpful votes
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September 19th, 2023

I had a very large order. Their web site kept me updated on the shipped. All 10 pairs of shoes showed up on time and as ordered. Perfect. Thank you.

Service
Value
Shipping
Returns
Quality

Date of experience: September 18, 2023

Thumbnail of user shirleyd121
Oregon
2 reviews
0 helpful votes
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October 26th, 2019

I come here everyday, don't always buy things but it is my favorite place to shop. Never any problems, stuff gets here in a reasonable amount of time.

Date of experience: October 24, 2019

Thumbnail of user melodyb91
Louisiana
2 reviews
2 helpful votes
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February 26th, 2020

Shop regularly for various items at great prices. You have to be patient regarding shipping but always worth the wait. Seldom have an issue & when I did they immediately make it right!

Date of experience: February 26, 2020

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About the business

Zulily is a daily deals site for moms, babies and kids which sells clothes, shoes, toys, products for the home.

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