Zulily has a rating of 2.3 stars from 4,526 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Zulily most frequently mention store credit, return policy, and poor quality problems. Zulily ranks 9th among Daily Deals sites.
For me at least. Great customer service, friendly & co-operative. Most items I've purchased are spot-on. Yes, I've had problems with size issues. But overall I am satisfied.
Date of experience: September 7, 2017
They have all kinds of free shipping and money off But, read the fine print before ordering. I will not order from a company that has to trick you into buying. Customer service could care less. DON'T WASTE YOUR TIME OR MONEY
Date of experience: May 8, 2017
Oder takes forever and then the quality is terrible. They also do not except returns. One shirt I received was so stretched out it hung to my knees. If I could give them a minus rating I would
Date of experience: September 5, 2014
Was truly interested in many of the products on Zulily, but, without being able to return anything, that doesn't work for me! Also read the reviews, very glad I did!
Date of experience: April 22, 2016
Three red flags: 1. There are no reviews of any product they sell, 2. Items are available for a limited time, 3. Most items are final sale.
Any one of these would be risky for a consumer, but together they mean that the company has a window through which it can sell volumes of low quality goods to customers who can't warn anyone or get their money back, and then discontinue them before bad sentiments start building up. The fact that they take ages to ship anything actually ensures that any bad feelings come after an item is discontinued anyway.
I realized this after ordering a dress that was surprisingly poor quality: extremely cheap material, shapeless, and with obvious flaws. It was $40, but you'd be unsurprised to see something like it at a dollar store. There was nothing in the shipping info or emails about returns, and on receipt I realized it was a final sale. Well, at least I could leave a bad review, right? Nope. They are not Amazon. Once they have their money, they are done with you.
Date of experience: October 4, 2015
BUT... as a very frequent buyer, there should be an option for no shipping charge, and/or free returns. I have held myself back from some purchased for that
Date of experience: August 16, 2019
Love Zulily for big name toys, skin care and home & kitchen products.
I find it works best to buy what you know well! My fabric purchases from sheets to tees were unsatisfactory.
Date of experience: August 16, 2019
Very unique and different items on Zulily in comparison to the stores, my only complaint is the shipping charges are expensive, or I would probably order more!
Date of experience: August 16, 2019
Almost two years iv been purchasing off Zulily and I have not one complaint yet! Products are great! Customer service is excellent! Guess that's why I keep coming back!
Date of experience: January 9, 2020
I bought a cute women's top from a popular vendor on Zulily. Loved it. Got a small food stain on it after the first wear so I sprayed some stain prewash on the spot and threw it in the wash. To my disbelief, the fabric completely decinigrated ĺeaving a gaping circular hole. What was the fabric? First time and last time I ever saw that happen. Done with that cheap site.
Tip for consumers:
Poor fabric quality.
Products used:
None.
Date of experience: November 7, 2021
I will no longer shop at or order from Zulily. Descriptions do not match what you are purchasing, shipping takes a very long time, quality of items is not up to par. Hopefully they will go away soon.
Date of experience: October 10, 2015
I placed an order 11/15, billed 11/18. It is now 12/9 and items have not even shipped out. Very disappointed needless to say. Make sure you allow a month to receive anything ordered.
Date of experience: December 9, 2020
I've bought quite a few items from Zulily and have never had any trouble with their shipping. The products as well have been excellent in my experience
Date of experience: September 7, 2019
The quality has gone down and prices have went up! I've had to return items because they look nice on the website but cheap when you get them! I don't like China clothing or shoes!
Products used:
Hats!
Date of experience: January 19, 2022
At least 1/3 of merchandise I've purchased is ridiculously sized. Have a pile of stuff that's too small, guess I'll donate it to a charity. If I get anything else like that, last straw.
Date of experience: November 26, 2019
IT is disappointing when something can not be shipped but Zulily always refunds my money plus gives me a $10 credit. That is outstanding customer service.
Date of experience: February 26, 2020
Have always been happy with my purchases for great grandchildren or myself. Plan on doing more shopping with the upcoming months leading up to Christmas
Date of experience: July 18, 2019
Zulily is a wonderful shipping experience. I love the fact that there are categories for everyone. Fast shipping, great prices and top notch customer service.
Date of experience: October 23, 2019
Some are great deals, others amazon better. With prime 2 day shipping and pay 1 time a year shipping. Zulily may need to consider this option for return shoppers.
Date of experience: October 23, 2019
I order often. I wish free shipping applied for 24 hours from time of purchase instead of just same day till midnight. Had a few issues along the way, but still reasonably satisfied.
Date of experience: October 23, 2019
Really disappointed with quality and item purchased did not look like the picture. Will return for store credit. They did respond quickly to my complaint.
Date of experience: December 31, 2021
Yes, sometimes you have to be patient for the sale to close. When it closes, delivery is very good. Articles delivered without damage. So far I'm pleased.
Date of experience: February 25, 2020
I had a very large order. Their web site kept me updated on the shipped. All 10 pairs of shoes showed up on time and as ordered. Perfect. Thank you.
Date of experience: September 18, 2023
I come here everyday, don't always buy things but it is my favorite place to shop. Never any problems, stuff gets here in a reasonable amount of time.
Date of experience: October 24, 2019
Shop regularly for various items at great prices. You have to be patient regarding shipping but always worth the wait. Seldom have an issue & when I did they immediately make it right!
Date of experience: February 26, 2020
Zulily is a daily deals site for moms, babies and kids which sells clothes, shoes, toys, products for the home.
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