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    Zulily

Zulily

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Overview

Zulily has a rating of 2.3 stars from 4,526 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Zulily most frequently mention store credit, return policy, and poor quality problems. Zulily ranks 9th among Daily Deals sites.

  • Service
    511
  • Value
    514
  • Shipping
    532
  • Returns
    408
  • Quality
    478
View ratings trends
216
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How would you rate Zulily?

Reviews (4,526)

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Reviews that mention popular keywords

customer service (1067) store credit (300) return policy (275) credit card (136) name brands (93) quality items (50) shopping experience (64) kids clothes (28)
Thumbnail of user jeannet42
California
1 review
2 helpful votes
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July 26th, 2015

I have never ordered any brands on Zulily with which I was not already acquainted, limiting purchases to babies' and toddlers' clothes. I have not been in a rush to receive the shipments, either, although they certainly can take a while. So for my needs (desires, actually) as a grandmother to be for the first time, Zulily has been a lot of fun - and it can be VERY addictive with all the cute children's wear.

Date of experience: July 26, 2015

Thumbnail of user lindac995
Kansas
5 reviews
0 helpful votes
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July 19th, 2019

I am always excited to see what products Zulily will be featuring every day. I find things on Zulily that I would have a hard time finding anywhere else. And the prices are better than anywhere else. It's always good to know that if I make a purchase I won't be charge for s&h on any other purchase I make that day. And the free s&h will apply for any second or more purchase I make Friday through Sunday night. Customer service representatives are always nice to deal with.

Tip for consumers:
If you are going to make more than 1 purchase during a day or over a weekend go ahead any buy the least inexpensive item first. Then everything else you purchase that day or weekend will automatically have free s&h.

Products used:
I have purchased everything from clothes to kitchen utensils to cheesecake and household supplies.

Service
Value
Shipping
Returns
Quality

Date of experience: July 19, 2019

Thumbnail of user kc296
Florida
1 review
0 helpful votes
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September 13th, 2019

Zulily is idea for me because it offers things I want or need that are lower priced then retail. They have last chances also in case you missed you favs. Now some things are returnable it will say on each item whether it is or not.If in stock ships out quickly. You get quality brand name items too.

Date of experience: September 13, 2019

Thumbnail of user laurenb48
New York
1 review
3 helpful votes
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December 18th, 2015

Ordered a pair of heels on Zulily, came with in about five days, which j think isn't bad for turn around time. Unfortunately the shoes didn't fit, my own mistake for ordering on the small side, so I asked about returns/exchanges. Since the larger size was not available for me, they issued a credit to my Zulily account in the amount of the item, and then told me to just donate the shoes for a Christmas drive. I just thought that was so kind of them. I will definetly shop here again. We need more companies in the world like this!

Date of experience: December 17, 2015

Thumbnail of user almal25
Florida
1 review
0 helpful votes
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September 9th, 2019

Zulily has great customer service: exchanges and returns are a breeze. The abundance of information provided on each product is also greatly appreciated. I love the sizing charts. Shopping with Zulily is so addictively relaxing, sometimes I log on to just "window shop"!

Date of experience: September 7, 2019

Thumbnail of user varchiam
Texas
1 review
0 helpful votes
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October 26th, 2019

I have found some amazing deals over the years.
Without leaving the comfort of my home.
Always packed well, and always willing to make a mis chosen mistake or a not a good fit better.
Thank You Zulilly and all those that care.

Date of experience: October 24, 2019

Thumbnail of user tammyw16
New York
1 review
3 helpful votes
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December 9th, 2014

I love Zulily. I have always found them to be responsive. You do need to check the sizing charts because since they use a variety of vendors the clothes aren't all the same sizing! However recently I ordered a sweatshirt for my husband and it was delivered in the wrong size. I contacted them via email and within an hour a representative called me and we got it worked out. I have been so pleased with Zulily and have ordered many gifts from the website over the last 2 years!

Tip for consumers:
The do ship a little more slowly as they generally don't have the items in the warehouse on the day of the order.

Service
Value
Shipping
Returns
Quality

Date of experience: December 9, 2014

Thumbnail of user cheryls79
New York
1 review
5 helpful votes
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October 18th, 2016

I have been ordering from Zulily for 3 or 4 years now, Customer service is great, when there was a problem with my order, they credited my account and I didn't have to send back the order, they told me to donate it. I check their web site everyday, love to see their deals. Shipment has been spot on with the dates they have given me for when to expect my item. Like reviewer A. C. before me, I am surprised tthat so many people are unhappy, I have had nothing but good transactions with them.

Date of experience: October 17, 2016

Thumbnail of user bobbyec1
Colorado
1 review
1 helpful vote
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March 1st, 2020

I love the huge selection of items offered at Zulily and their Customer Service Site is 2nd to none. I have never had a issue with their service. They are immediate and always addressed my concern to my satisfaction. I ordered an electric can opener that did not work, emailed them, received a response within an hour stating to not return, they would give me a full refund on the merchandise, shipping and a $5.00 credit for the hassle. It does not get any better than that. I am a Zulily customer for life.

Date of experience: February 29, 2020

Thumbnail of user wendyv46
California
2 reviews
0 helpful votes
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November 27th, 2019

I can't tell you all of the great finds and gifts I have found on Zulily. From beautiful clothing, home decorations in the styles I enjoy most, food gifts, collectibles for my kids, humorous gifts, inexpensive canvas artwork that brings life to my walls, signs, seasonal decorations, they also have so many collections to choose from, you won't be disappointed. They also send emails telling you about all of the events on the shopping site. They have outstanding prices and many ways to pay, I love the Zulily card. It gives you the option to have 3 interest free payments for your purchase! They have one charge for shipping and it lasts all day long. On Fridays you pay once for shipping and the rest of your purchases are free though Sunday at midnight, so great! Visit their website and see for yourself the great products and specials Zulily has to offer.

Date of experience: November 26, 2019

Thumbnail of user barbarag418
Wisconsin
2 reviews
0 helpful votes
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October 25th, 2019

I love Zulily. I have ordered alot of items from them and the only time i have ever had a problem was with coffee. I ordered ground, received whole bean. They took care of the issue quickly and satisfactorily. When i buy something it comes packaged well, most things are soon to arrive, when there is a wait, i already know about it as they tell you that. You are shopping right from home with delivery to your door. What more can I say? Solid and reputable company.

Date of experience: October 23, 2019

Thumbnail of user jenniferj5
Virginia
1 review
4 helpful votes
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September 25th, 2011

I am 110% addicted to Zulily. I am astonished to hear all these ladies complaining about how they can't have rock bottom prices AND 2 day shipping. I believe it clearly says somewhere on the website that shipping takes awhile. Doesn't anyone realize thats one of the ways to keep their prices low? I have nooooo problem waiting 2-3-4 weeks for something I saved 75% on,,, no problem at all. It kind of sounds like all the people that are having problems with this site should probably stick to shopping at the mall (yuck) or Amazon. You can't have it all,,,, the fabulous deal, speedy shipping. I don't shop at any other places anymore except Zulily and others like it. Keep up the good work Zulily! Me and my babies would be lost without you...

Date of experience: September 25, 2011

Thumbnail of user lindah371
Georgia
1 review
8 helpful votes
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March 2nd, 2018

I've always admired the Zulily clothes from the pop-up ads. I finally ordered without reading any reviews. My first two shirts arrived within a week. My third has just shipped (15 days earlier than expected), but I knew when I ordered that it would take longer. They fit as expected, but I didn't think one of them flattered me. I went online and selected the return option for that product, and was immediately emailed the return label to use. I later decided to keep the shirt (it was 19.99, and they would keep 8.95 for shipping). I was surprised to see so many bad reviews, when that wasn't my experience at all. I think it is unfair to give them one star when your only issue is a longer shipping time than you wanted.

Date of experience: March 2, 2018

Thumbnail of user amier2
Canada
1 review
6 helpful votes
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December 1st, 2016

I've ordered from zulily multiple times over the last few months and have had nothing but great experiences. I ordered these maternity jeans that ended up having a tear in the band. When I related that to customer service, I received a full refund and a $15 store credit. In another order two of the items I received were not the quality that the picture showed. Once again, zulily credited the full amount of both items back to me within a day of me talking to them. Every other item I've received from them has been good quality, some amazing, and I will definitely be ordering from them again!

Date of experience: November 29, 2016

Thumbnail of user janem498
Oregon
1 review
0 helpful votes
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October 25th, 2019

I am a happy camper... I have returned very few items with no problem. It is not as fast of delivery as Amazon but I can live with that... no problem for me... Love the service and enjoy looking at the site. Thanks Zulily... keep up the good service and products. Jane

Date of experience: October 23, 2019

Thumbnail of user annd50
Illinois
2 reviews
1 helpful vote
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November 30th, 2015

I have ordered from zulily many times and have never been unsatisfed. I have only had one item that was out of stock other than that I received everything within a reasonable time. I get all kinds of compliments on the items when I wear them. Guess like any other company or store you can't please everyone.

Date of experience: November 30, 2015

Thumbnail of user donnak227
New Jersey
1 review
0 helpful votes
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July 18th, 2019

I love to shop with Zulily. I have been 100% pleased with all products I have purchased there. I take advantage of the free shipping offers for cardholders every time it is available. I just wished if the cardholders purchased a certain threshold amount such as when you hit $500.00 in purchases you had free shipping for the rest of the year. I have had so many compliments on my clothes and accessories I bought from there. I bet I have referred 100 times or more!

Date of experience: July 18, 2019

Thumbnail of user loria32
Australia
1 review
4 helpful votes
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July 30th, 2016

After reading reviews after purchase l was extremely worried, but l have to say l was thrilled with the service from Zulily. I sent an email just to make contact and got an answer immediately which put my fears to rest. I got my goods about 8 days after the money was taken from my account. The items were perfect so ppl don't believe everything you read. Thanks Zulily... Lori

Date of experience: July 29, 2016

Thumbnail of user sharonw376
Pennsylvania
1 review
0 helpful votes
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July 18th, 2019

I have been shopping Zulily for at least 15 years (?)... Their customer service is outstanding... One Xmas I had purchased, for my sons (2) speed cars way before Xmas... Well, when I went to wrap the gifts, I could not find one of them... I usually hid the gifts in one bedroom because I wanted to surprise the boys.
I was so upset... so I called Zulily and explained my dilemma... did they have any more speed cars?... the customer service person said she would do her best to find another... a few days later, I had my 2nd speed car.

Date of experience: July 18, 2019

Thumbnail of user alisons11
Wisconsin
1 review
1 helpful vote
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May 9th, 2014

I love zulily. I get good deals and what I've gotten has been of high quality. Yes, they do take FOREVER to ship but it's worth it. There are no returns but that just means you have to be careful of what you get. I've had very good luck so far in buying the right sizes. As long as you are a smart shopper, zulily is a great place to be. Also, you get free shipping for the rest of the day after your first order. I recommend buying only the item that has the cheapest shipping and then ordering your other things for free shipping.

Date of experience: May 9, 2014

Thumbnail of user lilys12
Missouri
1 review
1 helpful vote
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May 23rd, 2014

You people need to read the information about "How Zulily Works" before you buy from this awesome site. How exactly do you think a site is saving you 60-70% off an item without some sort of restriction? I am MORE than willing to wait 6-8 weeks for an item to save 70%. And I read the information about the site before I ordered from them. So no complaints from me. Zulily sends confirmation emails as soon as you order and guess what - the "How Zulily Works" info is in that email too. Get a grip people. Go pay full price at Target and complain somewhere else. I bought my son's birthday presents at the end of April and they were here in PLENTY of time for his birthday in May - things work when you plan ahead. AMAZING!

Date of experience: May 23, 2014

Thumbnail of user emilyp183
Delaware
1 review
0 helpful votes
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October 25th, 2019

I find great things on Zulily. There is always something new and popular brands. I find stuff for my house, yard, kids and myself. My favorite thing about Zulily is the easy returns. Every time I have called customer service they are polite and helpful. I am always satisfied with any issues by the time the call has ended.

Date of experience: October 23, 2019

Thumbnail of user lucillet7
New Jersey
2 reviews
9 helpful votes
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June 1st, 2016

Zulily says they want you to be happy with your purchase, and if you aren't they will make it right. I have to say it is true... I order from them quite often and I can say I'm happy with my purchases. I did receive an item that was defective and contacted them immediately... well they took care of it immediately. Great customer service! Considering the trend I see with how businesses treat their customers now a days... it's a breath of fresh air to see a company actually stand by their customers satisfaction. Thanks Zulily

Date of experience: June 1, 2016

Thumbnail of user michelec14
New York
2 reviews
12 helpful votes
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March 3rd, 2015

Love Zuliliy! I have purchased quite a few things from them and have never been disappointed. The only thing is that items do sell fast! As far as shipping, I've always had things arrive within a week or less. Highly highly recommend!

Date of experience: March 3, 2015

Thumbnail of user jenniferk71
New York
2 reviews
15 helpful votes
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October 26th, 2015

I absolutely Love Zulily! Sounds like the negative feedback comes from people who don't realize they wait on the company to ship the item, and some items take longer, and Zulily shouldn't be slammed for offering deals coming from other companies! I give them a 10

Date of experience: October 26, 2015

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