Zulily has a rating of 2.3 stars from 4,526 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Zulily most frequently mention store credit, return policy, and poor quality problems. Zulily ranks 9th among Daily Deals sites.
I did not have a problem at all with my Zulily order. I was skeptical about joining (due to all the bad reviews), but I tried it by ordering a pair of inexpensive boots (ordered Nov. 12,2014). I had decided that I liked the style so much, I went ahead with my order. They arrived in 2 weeks, which is what I expected. The color was a perfect match to ad photo, and the size was fine. I did not need to call their customer service, so I cannot rate their personnel. So far, so good. I most likely will order in the future, and will most assuredly rate their company again.
Tip for consumers:
Use the shoe sizing charts, if available. May not want to order anything too expensive for your first trial with this company (due to all the bad reviews).
Date of experience: December 10, 2014
Wonderful On-line Shopping in the world of Zulily. They offer so many different Items thru each Vendor. The Hardest part is waiting for the Goodies! Like they say, Great Things are worth the wait. Their Customer Service is A+.
Date of experience: August 16, 2019
I have ordered several items from Zuilily. One item came that was "not returnable" and I HATED it. I called customer service and kindly explained my problem and the lovely lady who helped me immediately sent me a return label and refunded the item. She didn't try and make it out to be my problem at all. Great service. I have never had any other issues with them or their products.
Date of experience: November 7, 2016
I stumbled upon zulily at a social media page. I ordered my first item and fell in love. I signed up for the emails and open every single one of them and am always checking their website daily. Their mobile app is very user friendly snd customer service is excellent. I was never disappointed when I called their customer service department. The hold time was fast and they exceeded my expectations. I love the brand name products they sell. Keep it up.
Date of experience: October 23, 2019
I love, love Zulily, the only downfall is the shipping. If you are looking for something right away, don't hold your breathe. I bought two sequin western boots, which I priced at another website for $199 and I saw it for $79. My boots are beautiful and their chart is accurate. I will continue to purchase from them. I buy for my teen, boys and my man plus for myself. I have gotten lots of compliments at work for my blouses and dresses. Yes, once I got the wrong size for my boys, they credited full price on tshirt plus gave me a $10.00 credit. Their service is awesome.
Tip for consumers:
Only downfall is the shipping, don't order something that you want right away. It will arrive but in 4 to 7 weeks.
Date of experience: November 13, 2014
I love Zulily! I buy from Zulily all the time. It's the only place I shop that feels like a shopping mall experience. I have bought a lot of kitchen items and not one hasn't impressed. I've bought home decor items and love them. I've bought Christmas and Halloween decorations and they are cute as heck. They have the very cutest infant clothing ever. I've bought so many of all my Christmas presents at Zulily as well! As many people have stated on the clothing you do have to read the sizing charts. And sometimes some items will take a while but usually everything I've ordered is worth the wait. Keeps me coming back!
Date of experience: September 7, 2019
Shopping at Zulily is always fun because I find items for myself, my family and friends. I purchase a lot of gifts from Zulily and never disappointed. Doing a return is super easy and never a problem like it is on other on line shops. Prices are great and always ship on time. Customer service is great and always helpful. I can not say enough about the good shopping experience with Zulily.
Date of experience: October 23, 2019
I am always asked where I get my clothes, products, gifts, etc., and I tell everyone "ZULILY!" My husband swears Zulily should buy a billboard in my hometown and state, "Thank you, Bobbi, for all the love and support you head our way!" LOL
I've always received great quality items, good prices and usually, my deliveries are fairly quick after I process my order too. The colors can be a little off in the pictures of their clothes, but the sizing is usually pretty true to form.
Date of experience: August 16, 2019
I have been with Zulily for many years and just when I think I don't need anything else I find something! Often items that are different and not found elsewhere! I have pleased many from children to Adults with gifts and brought many a smile to faces! Anytime I have had a problem and called I've so far had total co operation and great results. I hate paying shipping because sometimes the shipping fee exceeds the item but if you get other items you get free shipping until midnite. So that works out!
Date of experience: September 8, 2019
I enjoy purchasing from Zulily since I can do it at my leisure and delivered right to my porch. I like the ready to ship items because I know they will arrive quickly. I find a lot of great buys and receive compliments on many of my purchases.
Date of experience: July 23, 2019
I just discovered Zulily last year and have used it frequently. They carry very good items and brands and the prices are amazing! I've learned to order very early if item is for a gift because it can take a very long time to receiveZulily does not have a large warehouse, items come from manufacturer then to Zulily then to me. Surprisingly some things do come quickly. I have been very pleased using the Zulily site. Is particularly good for birthdays and Christmas. I've even bought a few needed things for myself.
Date of experience: October 24, 2019
I've ordered several times and had great experiences. Once they sent the wrong size when I called to tell them they were great. They said to just give the wrong size to charity and they'd send the correct one, which they did. Another time I called to cancel an order and they cancelled it immediately, no prob. Other stuff I've got is great and prices are amazing.
Takes a while to get some of the stuff but they tell you that up front.
Date of experience: March 23, 2016
I received my order and the item was broken. I sent an email to Zulily. Received a response back in an hour. They were not able to "fix" or send a replacement but credited both my charge card and gave me an account credit. They also told me to dispose of the item as I saw fit. I was stunned and blown away. Not even Amazon is this good.
Date of experience: December 7, 2017
Telling my age, but remember when those catalogs would come in the mail and you'd look through them all for wish lists? Zulily is like shopping the best catalogs all in one place. Great items and great customer service. I've been a customer for several years and I'm pleased with my purchases. One small complaint is it takes awhile to get shipments. If you're not in a hurry and you want good deals then this is the shopping app for you.
Date of experience: February 25, 2020
My husband and the mailman are about to have an intervention and I am worried that they are going to delete my account. I literally get a package every day. Great, unique finds at fabulous prices! And their customer service is top notch. On the rare occasion that I have had a problem - it was promptly resolved. Love this site!
Date of experience: November 27, 2019
I have bought quite a bit from Zulily over the past few years. Almost always the best prices. Great variety and I have seen lots of things I wouldn't probably have seen otherwise.
On the rare occasion there is a problem with an order (once a completely different item was shipped, something arrives broken or a set is missing something), their customer service is outstanding!
Date of experience: September 9, 2019
I love Zulily they have the most amazing products at great prices and customer service is on point. If you have any issues with your order they are always easy to get ahold of and quick to make things right. I love this site and will always be a frequent shopper!
Date of experience: October 23, 2019
I can always find something wonderful on Zulily. From shoes to jewelry, they have it. Plus, if you love an item but it's not in your sizes, just click on it and it will be waitlisted. How great is that? Great deals and great service makes shopping on Zulily the best.
Date of experience: July 18, 2019
I consistently purchase items off of Zulily. I am always happy with the transaction. Once I had a damaged item and the representative made it amazingly easy to get it swapped out and I got it in time for Christmas. Will definitely continue to shop!
Date of experience: February 25, 2020
Zulily will make you love shopping. They have unique items at great prices. Some of which you will not find anywhere else. I am completely satisfied with each purchase. People are always asking me where did you buy that at, I am pleased to say "ZULILY". I give them the email address. When they start purchasing at Zulily, they are hooked and thank me for getting them hooked. If I have concern, I just contact Zulily and they make me whole. My grandchildren get all of the benefits from Zulily, from clothes to toys to school supplies and books. They have large selection of everything and I take advantage of it all. So shop, shop, shop. Zulily is the place for great deals and wonderful products. I love this company.
Date of experience: September 7, 2019
I have been ordering from Zulily for a number of years. Long enough that I just pay for postage once a year! That is a super bonus! At one time, you did not charge tax and that worked really well for a non-for-profit group that I ordered many things for. As you charge tax now, I sometimes have to pass unless it is a really good bargain. I have ordered a variety of items through the years; clothing, shoes, toys, puzzles and etc. The few times that I have had a problem with an order Zulily has generally taken care of the issue without many problems.
Date of experience: July 18, 2019
I shop at zulilly all the time. And my experience with their customer service has been amazing, they offered me a credit for the wrong item and that's all I ask for. I think that there is people who will NEVER be 100% satisfied.
Date of experience: May 31, 2013
I have ordered three items from Zulily and have been quite pleased with all 3. It takes a while to receive the orders, but they provide updates on your transaction. Quality was great; price was great. Easy ordering. Great.
Date of experience: July 22, 2017
I can find anything and everything on Zulily no matter when I log on. Something for myself and for
The house and my grandchildren. I also love that it is now part of QVC which I have been shopping with for
Over 20 years now. Between both sites I find anything I need. Please keep up the good work and keep bringing
Us your fantastic items.
Date of experience: January 9, 2020
Zulily changes daily! I esp love the weekend clearance sales, I can type in the sizes im looking for and YOU even sort them for me so I can only look at what I want! Your diversity is unparalleled! Everything comes wrapped very well and packaged safely. My grandkids love the clothes I get on here for them! When a box arrives the kids guess who the contents might be for! Excitement! Love Zulily!
Date of experience: July 19, 2019
Zulily is a daily deals site for moms, babies and kids which sells clothes, shoes, toys, products for the home.
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