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    Zulily

Zulily

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Overview

Zulily has a rating of 2.3 stars from 4,526 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Zulily most frequently mention store credit, return policy, and poor quality problems. Zulily ranks 9th among Daily Deals sites.

  • Service
    511
  • Value
    514
  • Shipping
    532
  • Returns
    408
  • Quality
    478
View ratings trends
216
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How would you rate Zulily?

Reviews (4,526)

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Reviews that mention popular keywords

customer service (1067) store credit (300) return policy (275) credit card (136) name brands (93) quality items (50) shopping experience (64) kids clothes (28)
Thumbnail of user heatherc278
New York
1 review
0 helpful votes
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September 9th, 2019

Zulily has tons of products I love and is easy to shop. My only wish is that they would do free shipping deals more.

Date of experience: September 7, 2019

Thumbnail of user karenm209
Arkansas
4 reviews
20 helpful votes
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May 25th, 2016

Old adage "you get what you pay for". Clothes are very poor quality and sizes are no where near correct. Will never order again.

Date of experience: May 25, 2016

Thumbnail of user carols3022
Michigan
1 review
1 helpful vote
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August 13th, 2022

Pictures of their styles looked very nice but after you get it it's very poor. Don't bother buying from them go to a better site!

Date of experience: August 13, 2022

Thumbnail of user michaelew
New York
1 review
0 helpful votes
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October 25th, 2019

Just wish you ran specials on free shipping once and a while and your return items were credited to the account that was used! Not zulily credit.

Date of experience: October 23, 2019

Thumbnail of user susanr681
California
2 reviews
0 helpful votes
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October 25th, 2019

Love most of the items I buy there and easy returns. Only wish it did not take so long to get items. Good quality children's clothes with great price

Date of experience: October 23, 2019

Thumbnail of user abigailt23
Michigan
1 review
0 helpful votes
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October 25th, 2019

Zulily has awesome brands at great prices! There truly is something for everyone! I love buying gifts on Zulily to put away and know I'm prepared!

Date of experience: October 23, 2019

Thumbnail of user charlineh3
Ohio
2 reviews
0 helpful votes
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July 18th, 2019

Not letting you know that you've went over credit limit and they have messed me up with all my credit. Very disappointed the way business is run!

Date of experience: July 18, 2019

Thumbnail of user maryr688
Pennsylvania
1 review
0 helpful votes
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October 25th, 2019

Every time I've had to call for a return, the call center has been wonderful and pleasant. Took care of everything very fast too.

Date of experience: October 23, 2019

Thumbnail of user crystald18
California
1 review
16 helpful votes
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November 1st, 2015

I'm still waiting for my order after a month and they haven't given me any updates. I would not order from them again.

Date of experience: November 1, 2015

Thumbnail of user davidc65
Singapore
2 reviews
2 helpful votes
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May 21st, 2012

My wife loves this site. I like it to because prices is cheaper for brand name closes for kids. Very good quality stuff.

Date of experience: May 21, 2012

Thumbnail of user saraj148
Alabama
1 review
0 helpful votes
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August 17th, 2019

I love ordering from zulily. I find some cute stuff at great prices. The major majority is quality with a very few disappointments.

Date of experience: August 16, 2019

Thumbnail of user joyceh180
Florida
2 reviews
0 helpful votes
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August 17th, 2019

They have a very large variety of clothing and all kinds of gadgets things that are so cool to use in the kitchen

Date of experience: August 16, 2019

Thumbnail of user eileend58
Massachusetts
1 review
0 helpful votes
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August 18th, 2019

I visit daily. Something new all the time. Great variety and top notch customer service. My only complaint is waiting for my order!

Date of experience: August 16, 2019

Thumbnail of user donnat604
Maine
2 reviews
0 helpful votes
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November 27th, 2019

Always happy with my purchases. Love that I can find unusual items not seen in my rural location, and at a decent price!

Date of experience: November 26, 2019

Thumbnail of user taraj11
Maryland
1 review
14 helpful votes
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June 13th, 2015

I bought my daughter's Frozen party decorations on May 25. Her party was on June 7th. Extraordinarily upset because I AM STILL WAITING FOR THE SHIPMENT TO ARRIVE AND IT'S JUNE 13th! I had to race to Wal-Mart two days before her birthday party because her decorations HADN'T EVEN BEEN SHIPPED OUT WHEN I CALLED THEM. The best part was the Return Policy. No returns? WTF? Funny though how my credit card was charged immediantly after placing my order. This company completely snows you with their low prices and just kills you with shipping and arrival times! NEVER AGAIN WILL I NOT CHECK CONSUMER REVIEWS ONLINE!

Date of experience: June 13, 2015

Thumbnail of user lydiap2
Massachusetts
1 review
4 helpful votes
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August 17th, 2014

I have made about 4-5 orders on Zulily, and here's what I have learned from the experience. 1. Shipping takes MUCH longer than normal online shopping, that is because of their unique business structure or something and you ARE warned on their site that it will take a long time to ship, tracking is provided, so I just know better than to place sn order if I want it immediately!
2. If you don't recognize the brand, or it's not a brand specific event, most likely you are buying overpriced crap. Zulily is good if you love Toms or Puma or whatever brand and they happen to be featured. I have definitely gotten some cheap flimsy stuff. Don't fall for some no name anything simply because the photo looks good or they titled the sale event "get the look: breakfast in Venice";-)
3. Don't buy into their last minute, panic inducing scam! Most of these items keep coming up again and again. Also, any item I have been able to look up on amazon to price-compare has been the SAME price on amazon or sometimes cheaper! Also, spend $25 on amazon and it ships free, but zulily has expensive shipping... And super slow delivery! For the same shipping cost you can probably get it in 2 day shipping from amazon!
4. My main issue with zulily is the very fake "comparison" prices. I found the Polaroid camera they had advertised for $179 (compare at $329) on amazon for $159! I can't always find an item elsewhere to compare, but I assume they are using this dishonest technique all over the site to temp you to spend outrageous amounts on cheap, flimsy overstock by lying about the "original" price. I don't think I'll be shopping on their site or app anymore... Maybe window shop, then go to amazon to buy it cheaper and get free shipping!

Tip for consumers:
Follow my advice! Use amazon, eBay or etsy instead.

Value
Shipping
Quality

Date of experience: August 17, 2014

Thumbnail of user joannan2
District of Columbia
7 reviews
43 helpful votes
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September 29th, 2014

I wish I could give a 0 star. Horrible company. Very unprofessional staff. Horrible shipping. No returns with barely anything looking/fitting as pictures shows. A month or so to receive purchased goods, if you receive them and honestly not that much cheaper from any sale item you can find anywhere in stores or online from a better website. Also, I stopped an order before it got sent out to avoid a bad experience after being told it wouldnt be shipped for about 3weeks. Zulily customer service canceled order and I asked for email confirmation to where the customer service representative replied "Im not sure if you can get confirmation of that. Sometimes we send email confirmation or cancelation and sometimes we do not" I asked to speak with someone of higher authority, he put me on hold and came back and said that is not possible. Really right now! Get your company together people! Look at your online reviews - 1star is the most frequent rating. Please do yourself a favor and do not order from this company, even if you fall in love with an item in the picture-you can probably find it elsewhere or from actual company selling it online.

Tip for consumers:
DO NOT ORDER FROM ZULILY!!

Service
Value
Shipping
Returns
Quality

Date of experience: September 29, 2014

Thumbnail of user pame69
Tennessee
2 reviews
0 helpful votes
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January 11th, 2020

Zulily has great prices and fast shipping. They always have the best brands and other thing you do not get to see.

Date of experience: January 10, 2020

Thumbnail of user meghanm79
California
1 review
0 helpful votes
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January 11th, 2020

I'm absolutely addicted to Zulily! The unique finds are super, prices are phenomenal and their customer service is even better! Definitely recommend!

Date of experience: January 9, 2020

Thumbnail of user jannellew
Canada
2 reviews
7 helpful votes
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December 22nd, 2017

Zulily's website is an adventure in elegance and spectacular finds. I enjoy browsing daily to see what I can find that's new.

Date of experience: December 21, 2017

Thumbnail of user pamw236
Wisconsin
1 review
0 helpful votes
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March 1st, 2020

Get the app! Fun and easy shopping experience. Shipping is reasonable. Returns are easy. Credits given promptly when needed. Love this site!

Date of experience: March 1, 2020

Thumbnail of user rochelleh27
Michigan
1 review
0 helpful votes
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February 26th, 2020

I love shopping on Zulily! Their customer service is great! Only thing that holds me back some times is the shipping cost.

Date of experience: February 25, 2020

Thumbnail of user bobbieh48
Michigan
3 reviews
0 helpful votes
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November 27th, 2019

I enjoy this site because there's always great deals on different varieties of items that arrive in good shape and always impress!

Date of experience: November 26, 2019

Thumbnail of user debbieh413
Debbie H.
Wisconsin
1 review
0 helpful votes
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November 27th, 2019

I've gotten a lot of great clothes at reasonable prices in a fairly fast time. I have had good experiences with returns.

Date of experience: November 26, 2019

Thumbnail of user lisar248
Tennessee
1 review
5 helpful votes
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July 4th, 2017

Took over a week for my order of pool toys and float to even ship. Ordered two weeks before vacation and items didn't reach me. I am back to Amazon.

Date of experience: July 4, 2017

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About the business

Zulily is a daily deals site for moms, babies and kids which sells clothes, shoes, toys, products for the home.

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