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    Zulily

Zulily

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Overview

Zulily has a rating of 2.3 stars from 4,526 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Zulily most frequently mention store credit, return policy, and poor quality problems. Zulily ranks 9th among Daily Deals sites.

  • Service
    511
  • Value
    514
  • Shipping
    532
  • Returns
    408
  • Quality
    478
View ratings trends
216
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How would you rate Zulily?

Reviews (4,526)

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Reviews that mention popular keywords

customer service (1067) store credit (300) return policy (275) credit card (136) name brands (93) quality items (50) shopping experience (64) kids clothes (28)
Thumbnail of user christiner326
South Carolina
1 review
0 helpful votes
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February 26th, 2020

I love shopping and check almost daily for new items available. The prices are great and if I need to return something I get a credit pretty quick.

Date of experience: February 26, 2020

Thumbnail of user lindad2674
Colorado
1 review
2 helpful votes
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October 5th, 2022

Received 2 tops. Neither look like the fabric shown and both way too big. Sizing off. Said I could keep both and would refund 15%. Whooppee!

Tip for consumers:
Fabric is different and sizing is off. Return policy isn't good because you have to return to China at your expense.

Products used:
None

Service
Value
Shipping
Returns
Quality

Date of experience: October 5, 2022

Thumbnail of user elenac7
New York
5 reviews
34 helpful votes
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August 7th, 2014

I've read a few reviews here and was amazed that someone could actually give this company one/two/three stars! Wow!. I am a very picky shopper and simply LOVE Zulily. I've used it for about two years for my whole family and friends and have NOT yet been disappointed! The customer service is AMAZING, that is, if an item that you received is really not working for you, Zulily refunds you (either back on your CC or as a store credit), no questions asked. Everyone in the customer service team is friendly and very professional. I am very impressed, to say the least. In regards to the shipping length, the majority of of orders do take about 2 weeks to receive, but this information is clearly disclosed on their website, so it shouldn't be a surprise! By the way, the company is doing great financially, just look up recent articles on google. And I REALLY doubt the people who posted all those bad reviews are ACTUAL Zulily customers lol. Those are probably members of competting businesses or something because those reviews do not make any sense! Well, if you say that Cole Haan, Tom Ford and Prada ( some of the featured designers on Zulily) sell CHEAP stuff, I am SPEECHLESS!)))

Date of experience: August 5, 2014

Thumbnail of user kimberlyb620
Alabama
1 review
0 helpful votes
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February 26th, 2020

I love the different styles and trending designers. The prices are fantastic. Customer Service is exceptional!

Date of experience: February 25, 2020

Thumbnail of user juleb18
North Carolina
1 review
0 helpful votes
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February 26th, 2020

Has well known brands at great prices. No second hand merchandise and no intentional defective items.

Date of experience: February 25, 2020

Thumbnail of user maryh1116
New York
1 review
0 helpful votes
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February 26th, 2020

Zulily has the best variety of merchandise at very affordable prices. The customer service is outstanding.

Date of experience: February 25, 2020

Thumbnail of user isolac
Massachusetts
1 review
18 helpful votes
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September 16th, 2015

Zulily has lots of good items and many good deals. However, it is not at all like shopping on any other site. Remember: there are no returns! SO, to get the best out of your Zulily shopping experience, remember the following:

*try to shop for brands you know; you will do best if you are ordering brands you already are familiar with and like. If you don't know the brand, try researching it on the internet and see what customers say about it on other sites.

*if buying clothing, pay special attention to the size chart that is available for each item. Check the size chart closely and be sure you are ordering something that is going to fit. Many items on Zulily run smaller than standard size.

*have a Plan B. Since you cannot return the items, what will you do with them if you don't like the color or if the item doesn't fit? Know in advance what you will do with it. Also, know in advance how much you can afford to spend for something that may turn out to wow you, but may turn out to disappoint. Can you afford up to $10? $20? $50? Think about that first. It is always good to have someone in mind to take your "mis-buys."

*lastly, remember that Zulily has some great items and some phenomenal deals. It is just that everything you buy through them will not be perfect. BUT, Zulily does have good customer service. If something arrives hugely different from advertised or broken or in another material (for instance, if it says 100% cotton, but when it arrives, the label says 100% rayon), then contact Zulily customer service through email or phone. They respond quickly and usually in a case like that, they take the item off your bill. Rather than returning it, they suggest you donate it to charity.

Date of experience: September 16, 2015

Thumbnail of user michellef68
California
1 review
0 helpful votes
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January 23rd, 2016

Everything I ordered from zuzilly always turned out great. The fit, the fabric, and their services. Love it!

Date of experience: January 23, 2016

Thumbnail of user marias266
California
1 review
9 helpful votes
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June 25th, 2017

I got two maxi dresses, una off-shoulders floral one, and other blue raisley high-neck front racer back, OMG these two are NOTHING what the pictures show, I want my money back...

Date of experience: June 25, 2017

Thumbnail of user margoa5
Texas
4 reviews
3 helpful votes
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March 13th, 2017

Used to be a good place to shop. Not anymore. First of all, if you want something within a reasonable timeframe you have to order from their "Ready to Ship" category which more than likely means stuff that's been returned because they do NOT warehouse any of the mdse they front on their site. They wait until they have their whole order together from customers, then THEY order the stuff, it comes to them and then THEY RE-SHIP IT OUT TO CUSTOMERS. It is now taking a month to get anything you order. Used to be quicker. You can't return anything. I bought a pair of rainboots for my granddaughter couple years ago and they came alright, but one boot a size 9 and one a size 13. Crock. Nice website, some stuff is okay but honestly, I just google the stuff and get the brand name and see if I can get it from Amazon free ship in 2 days. Perfume deals are good. Clothes suck quality-wise, and if you don't mind waiting FOREVER for your stuff some of the hard goods are nice. Oh, and it USED to be BARGAINS! Now they are featuring handbags for $1,000 to $2,000. As I said on their FB page, if I had THAT kind of money I wouldn't be shopping online at your store, I'd be taking my limo to Saks... not worth it anymore. Sad. It used to be good.

Date of experience: March 13, 2017

Thumbnail of user aslanab
Illinois
2 reviews
25 helpful votes
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October 7th, 2014

I ordered for my first time on zulily. I gave an initial fake email as thats the only way you can check it out, you can change that later though IF you choose to check out. I bought several my littly pony things and some other stuff. Over the night, i got the intuition that something with zulily isnt all that its craked up to be. So i hunted the internet under "zulily is horrible, and zulily sucks, and several complaint boards came up. Thankfully to all the posters and some that were VERY recent i have to say all came up with negative experiences with that zulily place. Well i thought ill cancel that order, you cannot cancel an order without calling them. They were nice, however, instead of a lump sum being credited there is 9 transactions of individual refunds (9. 99. 13. 99 24.99 etc.)back to the original payment source. Fiddle stick on them. I would not recommend buyiung a thing from them at all. I rather go to amazon. Now while i was taking some items to see if they were available on amazon, they were but some a bit more money like 5-10 more on some things, however you have a solid return policy and refund policy on amazon., stick with them! Plus you get your stuff in like 2-3 days depends on if you have prime or not. Ive never had trouble with amazon. THANK YOU POSTERS FOR TELLING ME THE TRUTH ABOUT ZULILY BEOFRE I GOT BURNED! I deeply appreciate it.

Tip for consumers:
don't use this retailer! the discounts are not worth the trouble if you run into trouble with your items. there's others that are better out there.

Service
Value
Shipping
Returns
Quality

Date of experience: October 7, 2014

Thumbnail of user jackb133
Canada
1 review
16 helpful votes
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August 3rd, 2015

I'm sick to death of constantly seeing Zulily popups on my screen. I'd like to tell the world to avoid this company at all costs...

Date of experience: August 3, 2015

Thumbnail of user sallys30
Kentucky
1 review
6 helpful votes
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October 3rd, 2014

AWFUL- will NEVER orderagain! My first order was Auguat 23rd. On August 26th my credit card was charged. It is now October 3rd and I was told the shoes I ordered are no longer available and it will take 6 to 10 business days for my card to be credited back. I had called repeatly asking about the status and was told they should ship within the next few days. Almost 2 months later, no shoes and still wating my my card to be credited. Only company I know that charges your card before the item is ready to ship. I have already paid by CC statement and now having to wait almost 2 months later for Zulilly to give my money back. AWFUL business and AWFUL C/S
DO NO

Tip for consumers:
NOT A TIP- do not use

Date of experience: October 3, 2014

Thumbnail of user sumalathar
Washington
1 review
1 helpful vote
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November 26th, 2013

They have mentioned that shipping takes 9-10 days. I ordered some stuff and its been 25 days now. Still have not got it and no tracking information.

Date of experience: November 26, 2013

Thumbnail of user elizabetha52
Virginia
1 review
7 helpful votes
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December 28th, 2015

It takes a month on average to get a product ordered... so if you want it for Christmas- order by the end of October to be safe.

Date of experience: December 28, 2015

Thumbnail of user debbieg254
Canada
3 reviews
5 helpful votes
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March 19th, 2020

They are really good with the delivery part. They are getting more expensive lately though. Can buy a lot of the same items on Amazon for less.

Date of experience: March 18, 2020

Thumbnail of user susant233
Illinois
1 review
1 helpful vote
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February 24th, 2018

I love this site. They always have different beautiful clothing! This is not fraud or a scam I have bought many items from them and was delighted.

Tip for consumers:
Try it you. Will like it!

Service
Value
Shipping
Returns
Quality

Date of experience: February 24, 2018

Thumbnail of user wandam97
Ohio
1 review
0 helpful votes
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July 18th, 2019

For the most part, Zulily will work with you... but many items you can't exchange, ie; bras and panties. Not all styles are the size you wear.

Date of experience: July 18, 2019

Thumbnail of user wandak38
Maryland
1 review
0 helpful votes
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August 17th, 2019

I've been ordering from them for about 3 years and only twice I had something not fit. I love the variety of items and the great prices.

Date of experience: August 16, 2019

Thumbnail of user juliew328
New York
1 review
0 helpful votes
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September 9th, 2019

I love shopping on Zulily. They have great items at great prices. If you are looking for something for yourself or someone else just look on here

Date of experience: September 7, 2019

Thumbnail of user janetb342
Kansas
1 review
0 helpful votes
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July 18th, 2019

I love everything I have got, only a few things were disappointing but overall it's great.
So nice to go home to a package waiting for me...

Date of experience: July 18, 2019

Thumbnail of user madelinep10
Georgia
2 reviews
0 helpful votes
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February 26th, 2020

Great prices, best of everything you orde if you have a problem they solve it right away. Best payment plans, and people always ready to help you.

Date of experience: February 25, 2020

Thumbnail of user frankye
California
3 reviews
0 helpful votes
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October 26th, 2019

I've been a customer for about 5/6 years and have always received value for my money! Love love This company! They have the best products abd service

Date of experience: October 24, 2019

Thumbnail of user shellyk11
Tennessee
1 review
23 helpful votes
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May 2nd, 2015

I ordered clothing twice. Sizes totally off. Awful quality. What you see is not what you get. No return information. NEVER AGAIN!

Date of experience: May 2, 2015

Thumbnail of user lenitap
North Carolina
1 review
0 helpful votes
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March 1st, 2020

Love to window shop and I find some great deals! Always check the sizing charts and read the details before ordering clothing!

Date of experience: February 28, 2020

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About the business

Zulily is a daily deals site for moms, babies and kids which sells clothes, shoes, toys, products for the home.

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