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Zulily has a rating of 2.3 stars from 4,526 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Zulily most frequently mention store credit, return policy, and poor quality problems. Zulily ranks 9th among Daily Deals sites.
I ordered 1000 thread count Symphony Sheets. Maybe 1000 per square foot! Walmart's 200 thread count are better. Will never order from them again!
Date of experience: July 25, 2017
I recently used Zulily for the first time to purchase a rug and was extremely pleased with my entire experience. I had been searching for a rug for weeks with little success. I finally stumbled across a model on zulily that I was able to match with the brand's stock photos online... and I was pretty sure it was what I was looking for. The rug (and zulily) had iffy reviews but the price was over 90% off so I spent part of Christmas Day mulling over the purchase. Finally, with 20 minutes left to go in the rug's specific event, I decided to bite the bullet rather than lose the deal.
The day after purchase I noticed the rug's price had dropped $20 on the site, despite me having purchased during the last 20 minutes of the rug's event the day before. I immediately called and spoke with someone (this was the day after Christmas) and the representative was extremely pleasant and helpful. I explained to her that I wanted to either cancel and repurchase at the new price, or preferably just receive a price adjustment for the difference. I'd only purchased the day before because I was under the impression the rug would be taken off the site that day and I'd lose out on it. She explained that because this was a direct manufacturer ship she couldn't cancel, but she placed me on a brief hold and spoke with her supervisor about approving a price adjustment. Within a minute or two she came back on the line and told me if I would call back after I received the shipping email they'd be able to refund me the difference. I got the email about a week later and to my surprise not only had the rug shipped earlier than the site stated it would, it was also set to be delivered the day I received the notification! I immediately called and spoke to a new rep who viewed my account notes and quickly refunded my original form of payment in the amount of the difference.
My rug is absolutely beautiful and I can't believe how little I paid for such a quality product. I also am extremely impressed with my customer service experience and will definitely shop with them again in the future. Well done, Zulily!
Date of experience: January 6, 2016
Great site to shop for everything or anything. I've shopping Zulily for 3 years now. Their customer service is/are also great! Thank you Zulily
Date of experience: September 8, 2019
I have received a variety of items from Zulily. The level of excellence for the money is very good. Delivery time is always fast.
Date of experience: August 16, 2019
I have enjoyed the site for many months & have been satisfied with my purchases! The prices are very good! Great clothing & quality!
Date of experience: September 7, 2019
The pricing is comparable but not enough time to purchase because then it becomes unavailable and then it takes forever to get shipped out
Date of experience: January 29, 2020
I "window" shop Zulily every day and rarely shop, but when I do I have been happy with my purchases knowing that I am getting what I pay for and will have to wait a while for the shipment
Date of experience: October 24, 2019
Fast delivery wonderful products low prices love the service the best company they have fastastic items
Date of experience: September 7, 2019
The clothes are very cheap looking and the sizes run very, very small. I cant wear one thing I purchased. It is like throwing my money away
Date of experience: July 15, 2015
As I have had some bad experience I always read reviews before ordering from a new company. After reading the reviews I will never order from Zulily.
Date of experience: March 9, 2016
One star is too high for zulily. The quality is zero. The service is zero. Total waste of money and time. They won't be in business long.
Date of experience: November 17, 2013
I love the purchases I have made. They have been great deals for my grand kids, son, husband and myself. I have even bought some Christmas gift.
Date of experience: September 7, 2019
I love Zulily. If I let myself, I could shop on Zulily every day. So many different things to choose from. Great products and great customer service.
Date of experience: October 23, 2019
I love the deals I get on Zulily and the customer service is outstanding! Always happy with my purchases!
Date of experience: February 25, 2020
I ordered a shirt and it came and was just a little different from the picture, they refunded my money PLUS gave me a $10 credit AND let me keep the shirt that was sent! AWESOME Customer Service!
Date of experience: December 11, 2015
Shipping is a bit slow, but quality and selection are great! The clothes are sized right and very stylish!
Date of experience: September 7, 2019
The items I received did not match what I saw in the online website. Too much of a hassle to return but I will not shop on this website again.
Date of experience: August 9, 2018
Always get amazing deals on Zulilly at a great price! Love the variety of products and great selectons.
Date of experience: November 26, 2019
I find quality merchandise at the absolute best prices anywhere! I love to receive the emails and start shopping.
Date of experience: October 23, 2019
Great prices, cute clothes, great garden stuff, love the varied selections. Everyone loves my clothes, get lots of compliments.
Date of experience: February 25, 2020
Disappointing to wait a lengthy time for the products and then discover the inferior quality of the products. Would not recommend this site
Date of experience: May 29, 2013
Beware when buying gift vouchers. Once they expire you loose the face value not just the promotional value. They don't mention it upfront.
Date of experience: January 20, 2015
I love the selection and the prices, the wait is sometimes a little long but when my items arrive I am very happy...
Tip for consumers:
Check in everyday and don't give up if something sells out, they will send you notice if they come back in stock.
Products used:
I have bought ALL types of products from Zulily. They have everything!
Date of experience: July 18, 2019
I would like to see what they have, why do i have to sign up. Unless they just want to fill your email with ton of offers you dont want. No thanks
Date of experience: July 9, 2016
Still waiting to get the stuff. Ugh. I order almost a month ago. I have no idea why it is taking so long to get the items I ordered.
Tip for consumers:
if you can wait for your items. Taking so long to get the products.
Products used:
way to long to ship.. I still don't have the things.
Date of experience: November 3, 2021
Zulily is a daily deals site for moms, babies and kids which sells clothes, shoes, toys, products for the home.
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