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    Zulily

Zulily

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Overview

Zulily has a rating of 2.3 stars from 4,526 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Zulily most frequently mention store credit, return policy, and poor quality problems. Zulily ranks 9th among Daily Deals sites.

  • Service
    511
  • Value
    514
  • Shipping
    532
  • Returns
    408
  • Quality
    478
View ratings trends
216
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How would you rate Zulily?

Reviews (4,526)

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Reviews that mention popular keywords

customer service (1067) store credit (300) return policy (275) credit card (136) name brands (93) quality items (50) shopping experience (64) kids clothes (28)
Thumbnail of user catl15
North Carolina
1 review
12 helpful votes
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March 25th, 2016

Beautiful piece of clothing in an every ad... never available on the website. And believe me, I have looked.

Date of experience: March 25, 2016

Thumbnail of user kellyw408
Texas
1 review
1 helpful vote
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May 6th, 2020

They could really work on their shipping options. My t-shirt has been "in transit" for weeks. Very frustrating.

Date of experience: May 6, 2020

Thumbnail of user kathyr261
Pennsylvania
1 review
0 helpful votes
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August 17th, 2019

I find with bigger kids, Zulily is hit and miss. They need a larger selection of Plus Size clothing.

Date of experience: August 16, 2019

Thumbnail of user grandmaf
California
3 reviews
0 helpful votes
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August 17th, 2019

I always find unique items at a good price and the staff is very supportive if you need to make any exchanges or returns

Date of experience: August 16, 2019

Thumbnail of user joeh63
New York
1 review
10 helpful votes
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October 15th, 2014

Do not buy from zulily. It's an overpriced scam. Compare their items to amazon which is cheaper, free ship and 2 day delivery

Tip for consumers:
do not buy from zulily. it's an overpriced scam. .compare their items to amazon which is cheaper, free ship and 2 day delivery

Service
Value
Shipping
Returns
Quality

Date of experience: October 15, 2014

Thumbnail of user laurenb246
Alabama
3 reviews
3 helpful votes
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September 9th, 2019

Love the prices! And selections! Enjoy my shopping experience. Can't wait for bargain ms. Merchandise is top notch.

Date of experience: September 7, 2019

Thumbnail of user karib44
Georgia
3 reviews
0 helpful votes
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September 9th, 2019

I have been a loyal customer for several years now. If your order is wrong, Zulily makes it right, always.

Date of experience: September 7, 2019

Thumbnail of user wendyg159
New York
1 review
0 helpful votes
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September 9th, 2019

Such a wide variety of products at great prices. I've ordered so many things and I'm never disappointed.

Date of experience: September 7, 2019

Thumbnail of user gunillab1
Nevada
1 review
0 helpful votes
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August 18th, 2019

I'm totally addicted, my husband is mad at me. He's like now what did you order.
Get many great deals, just LOVE it

Date of experience: August 16, 2019

Thumbnail of user oreilys
Washington
1 review
10 helpful votes
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April 13th, 2018

I've been trying to get a hold of these people for weeks and their stupid facebook page just auto messages me -_-

Date of experience: April 13, 2018

Thumbnail of user maryd810
Illinois
1 review
0 helpful votes
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January 11th, 2020

Sells a wide variety of items, with easy shipping and returns included. I am repeat shopper in this site, highly recommend it.

Date of experience: January 9, 2020

Thumbnail of user suzanned140
Pennsylvania
1 review
0 helpful votes
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September 9th, 2019

Somethings were good quality but I bought a few items that got holes in the material after 2 washes. It very disappointing.

Date of experience: September 8, 2019

Thumbnail of user darcys13
Massachusetts
1 review
9 helpful votes
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January 13th, 2018

Terrible fit, horrible (non-existent) customer service, incomplete and unfulfilled order. Buyers beware.

Date of experience: January 13, 2018

Thumbnail of user ethelc9
North Carolina
2 reviews
7 helpful votes
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January 16th, 2018

Was very skeptical about ordering many things online but each time I have ordered it has be delivered with satisfaction.

Date of experience: January 15, 2018

Thumbnail of user jeanier11
Texas
1 review
0 helpful votes
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November 27th, 2019

I haven't bought much from Zulily but the purchases I've made had a substantial savings. I'm very pleased.

Date of experience: November 26, 2019

Thumbnail of user carollynnc2
Illinois
1 review
0 helpful votes
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November 26th, 2019

I ordered a Batman light switch plate. I've written about this missing item and no one has ever returned any message

Date of experience: November 26, 2019

Thumbnail of user rebeccac467
Alaska
1 review
0 helpful votes
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February 26th, 2020

I enjoy the variety of items sold by them, especially toys, women's clothing and household. It's fun to look.

Date of experience: February 25, 2020

Thumbnail of user angelinev2
Texas
1 review
0 helpful votes
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November 27th, 2019

I am on a fixed income, good to know that zulily provides affordable items for me and still be in style.

Date of experience: November 27, 2019

Thumbnail of user karens1022
Michigan
1 review
0 helpful votes
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October 25th, 2019

I love zulily, products are good and price is great. Would be better if shipping was free but you can have everything

Date of experience: October 23, 2019

Thumbnail of user barbaram720
Massachusetts
1 review
0 helpful votes
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October 26th, 2019

Lots of choices, clothes sizes can vary, colors are sometimes different. Customer service is always helpful. But hate paying for shipping.

Date of experience: October 24, 2019

Thumbnail of user eileenh99
Pennsylvania
2 reviews
0 helpful votes
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October 26th, 2019

Received broken item. Got refund quickly, didn't have to send it back. Phone person was quick and efficient.

Date of experience: October 24, 2019

Thumbnail of user karenm2144
Arizona
1 review
0 helpful votes
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August 20th, 2020

Hate to admit it, but checked on how many items I have purchased over the years. 953! That is a happy customer.

Date of experience: August 19, 2020

Thumbnail of user pattic76
Michigan
1 review
0 helpful votes
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October 25th, 2019

I enjoy the app! Lots of inspirational finds. Getting free shipping for 24 hours after a purchase is really great (and tempting!)

Date of experience: October 23, 2019

Thumbnail of user kimrar
California
1 review
0 helpful votes
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October 25th, 2019

Great stuff. Good customer service. Shipping used to be an issue. Ship times have improved. Thanks for listening!

Date of experience: October 23, 2019

Thumbnail of user debray23
California
1 review
0 helpful votes
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October 25th, 2019

I buy clothes, mostly tops, pants, kitchen gadgets & appliances, ornaments, among lots of other stuff. My first place to shop online.

Date of experience: October 23, 2019

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About the business

Zulily is a daily deals site for moms, babies and kids which sells clothes, shoes, toys, products for the home.

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