Zulily

Zulily has been a great shopping experience in the past but the quality has declined and shipping time has gotten to an issue. Waiting over a month to find you have waited for a thin dress that, after the first wear has holes in it is not great. Their marketing is genius. The way they rotate products/lines are clever and it keeps you coming back. I really liked having unique clothes and got great compliments. Some product lines are very notable and sell out quickly. I love Suzanne Betro and White Mountain for example. Quality and reason pricing and items get shipped quickly. Love it.
Recently OXO was featured. Lots of their items sold out quickly so I checked Amazon, only to find the same products a good $10-$15 cheaper and with 2 day shipping vs Zulily's week+, it planted seeds of doubt.
I have also purchased a few dresses that were a polyester material and were fine, but the material was just okay. Now I see the same material in so many dresses in different styles I really don't like my dresses anymore and the polyester annoys me when I wear it. Some things only come in (forgive me) European or Asian sizes now so one has to be careful and check the sizing, particularly if the model's face is half cropped out and she is tiny. If she's on a rooftop the quality is most likely inferior. The descriptions are vague and many people learn by experience, like me. I now check the material on things I am interested and scrutinize the pictures.
Apparently Zulily wised up to this and is now asking for consumers to review products. With competition from wholesalers like Asian company AliExpress now selling directly to consumers, if you know these products you can see the similarities and know the long shipping time means it's being shipped from somewhere like China to Zulily first, then onto the customer, me. I don't want to wait over six weeks for a swimsuit or jacket.
I will say their return process is easy and wonderful. The caveat is if your order is six things and they all come over six weeks and the return window closes, you may be screwed unless you call and let them know. It costs $8-$9 to return items, so you want to wait until you have several to make it worthwhile. If not, I just sell mine on Facebook Marketplace for the price I purchased it.
Overall I love Zulily and I have an addiction. I shop and put things in my cart and sometimes I wait and see if they are still there the next day to curb myself. Or I will "favorite" items and see if they comeback around. You have to be judicious, but if you really, really want something unique-you better snatch it up quickly! It may never come back and then buyers remorse sets in and you want to fill that sadness with something else that you probably don't need.
I do need a clothes drying rack.
Did I mention I'm a Therapist?

Experience!
This was my first time ordering from Zulily. I ordered a lace skirt, a tunic dress and a board book for my son. The prices were half of what I could get them anywhere else. When my items arrived the skirt was ripping at the seams. I called immediately and a real person answered immediately. I loved the skirt and worried that I would have to send it back and I wouldn't be able to get a new one due to limited stock. I could definitely repair the skirt, but that's not the point, I paid for a brand new item so it shouldn't be coming apart at the waistband. Because I didn't want to return it and planned on repairing the skirt, I assumed to not get very far and really only be able to notify them of the issue. Well, To my surprise, they not only refunded my item with my choice of store credit or otogonal payment method, but they also gave me $10 in store credit on top of that. No returning hassle needed. My issue was solved in less than 5 minutes and I couldn't be happier. Not to mention, the customer service ladies I spoke with where incredibly kind! For People complaining about shipping times, Zulily have to wait for the item to first ship to them and then they ship it to you. So, it is understandable that shipping times are a bit longer than other places, however this is not hidden from the customer and I knew before I had ordered because it is stated in their shipping and returns policy. Besides the Rip in the skirt my items where exactly as I expected them to be and of great quality. All the sizes were as stated in the sizing information. When ordering online it is crucial to check the sizing info. I am almost ALWAYS a medium but according to the sizing info on the dress I bought I was a large, so that's what I ordered and it fits beautifully. I will definitely continue to shop with Zulily, great finds and a great price with prompt and curteous customer service!

I love Zulily and you will, too! Great prices and so easy! My favorite way to shop! It's addicting!

Always pleased with the quality and the rapid and professional response from staff. Cannot fault NYTHING.

The top I ordered was not what I received. Poor quality and they don't accept returns.

Shipping takes WAY too long. I still don't have my order. Notified my credit card company.

And chances are you will not be satisfied with the item you eventually receive. Don't bother.

The pics of clothes they show in their "pop-up" ads can't be found on their website

Rubbish site they admitted some things were plastic copy's
How are they allowed to do this

The picture of the item CLEARLY showed a package of straight knives, but serrated knives were delivered.

I have not shopped at Zulily. I have frequently browsed the site and have found tempting items, but their delivery time and no return policy is off-putting so I have always hesitated about placing an order. Recently, I read a Zulily review that advised to only order brands that the customer was familiar with as far as quality and sizing are concerned. I liked that tip, so when I found Lolë merchandise I was pleased. I know this brand; I have purchased a number of items from them and like the quality and price point. I also am familiar with the sizing. So imagine my surprise when I found a number of items that showed regular prices far beyond what I had previously experienced when shopping at Lolë. So I decided to search the Lolë website for the same article, to see first, if Lolë had that article and second, what the regular price was and if there was a sale price being offered. On the Zuiliy website, a Lolë product called Black Heather Ananti Cardigan was offered for the sale price of CAD $95.99, marked down from the regular price of CAD $224.00. On the Lolë website I found a Black Heather Anati Cardigan being offered for the sale price of CAD $84.00, marked down from the regular price of CAD $140.00. Please take note of the one different word in the cardigan name from one website to the other: AnantiAnati. However, it is the very same cardigan, being modeled by the very same model. Why the difference in name? A spelling mistake or a deliberate attempt by Zulily to mislead? Zulily obviously lifted the photo of this item from the Lolë website to use on their website. I took a screenshot of each from the two websites. Zulily advertises itself as a place to shop brand names at great prices. But in this case, they inflated the regular price of an article, to make the sale price seem attractive, yet in reality, the customer would pay more for the item than what is offered on the Lolë website itself; plus Lolë was offering free shipping. That is not any kind of good deal. It feels like an out and out scam to me.

I have copied and pasted the latest response from a customer service employee of Zulily. The items he mentioned as being updated on October 15th, is not true. My last update via their company hyperlink was a "preparing for shipment on October 6th." Today's update stated that the items are in transit to Zulily, not to my home. These items were ordered and paid for on September 9th (39 days ago), with no delivery date in sight. The response below is a condescending and ignorant one. Instant gratification? No. I just simply want a refund of my hard earned money on items that are already three weeks past due on their two to three week delivery estimates. Perhaps Kain (really?) lives in a magical world. Most of us live in the real world.

Sign me - Eternally regretting doing business with Zulily.
Kain G. (zulily)
Oct 18 15:12

Hello Kim,

I do apologize for your items being delayed. I am a person of instant gratification myself. When I order something, I would like it sooner than later. I believe this is simply human nature - so I can empathize with you there. This delay has more than doubled the expected time to receive your items and for that I am eternally sorry.

The last update on your items was actually October 15,2014. They indicated they are in the last stages of processing and are preparing to ship out very, very soon. I appreciate your patience in this matter. I do not fault you one bit for being a little upset with our company. Since you have been such a super sport about it, I am issuing you $10 store credit for this unfortunate and unforeseen delay. I do hope that you continue to shop with us as we value every member of our magical zulily family.

You can call us at *******615 Monday-Friday from 5am - 9pm PT, Saturday & Sunday from 5am-7pm pt, or email *******@zulily.com anytime. Thank you again for shopping with zulily.

Have a magical day,

The reason this company gets a "1" is both due to the "quality" of their items and their atrocious customer service. I've placed about 6 orders with them total and after this week, I'm done.

Products: Their clothing is cheap.
- I ordered about 4 things with embroidery and all of them are unraveling.
- I purchased a yellow shirt that came with a stain (looks like a blood stain) on the shoulder.
- I ordered two other shirts for my friend and her daughter: one in a plus size, one in a regular size (both sizes were 'free' and part of Ananda's collection) and they ended up being the EXACT same size.
- I ordered three posted that were supposed to be 16" x 20" which is a STANDARD size and easy to buy a frame. They sent me three posters that were 17" x 21" which is IMPOSSIBLE to frame without buying a custom frame at Michael's or Joann's.

NONE OF THESE ARE RETURNABLE.

The last thing I ordered was over 5 weeks ago: a small hand-held radio from Crosley. It was stuck on the status of "shipped to Zulily" for the last month. I contacted customer service: They said it will be shipped within 5 days. The next day I went online to check the status and it showed CANCELLED. Some employee cancelled my order. They already have my money.

I've contacted customer service about this FIVE TIMES with no reply.

In the past they've also accidently messed up my email address with my account so I couldn't receive any emails from them or order confirmations. They tried to fix it four times and corrupted the account to the point where I couldn't navigate the site: it just brought me to a broken index page.

Just yesterday when they decided to cancel my radio order, someone else did something and my 'newer' account is now corrupted as well.

My friend used to be a huge fan and warned me that items can take 5-6 weeks to ship (regardless of what the site says) but this is WAY worse than the delay I expected.

If you attempt to submit a inquiry via email, expect that they will not read your email and send you a pre-written email instead. You cannot reach the same customer service person twice and most of the time, they stop responding.

NEVER AGAIN.

Love love Zulily great selections, from bathing suits to shoes, tops to capris if I want it I can find it at Zulily.

Reviews are quite bad. Went to their site to take a look and had to sign in. No thanks. Chris

I ordered & got my merchandise, good quality & fit, took a bit of time but I would order again

Very upset I buy a lot of things from you
I won't any more.

The description on the dresses were not accurate and I want to return them,

Basically I'd call this website concept a big fail. My understanding is the site is merely a portal to ordering from small designer and boutiques. They carry nothing in stock, and place your order with others ordered during the same "sale". Once they receive your order, they ship all or part of your order to you. I do say they have some pretty good deals. The real issue is waiting up to two months to receive a completed order... if you ever receive it.

I've place three orders. The first arrived within about 3 weeks. Three items in the order and it was right at the end of the "sale". FYI... i did find one of the items I ordered elsewhere for about half the price.

The second order was placed a month ago, and it *still* not delivered. Several items have been received, some are in transit with a trackable id, and some HAVE NOT EVEN BEEN SENT YET.

The last order was place the day after the second order and nothing has been received. And nothing from Zulily regarding the status.

The items that I have received are in poor to decent shape. But everything was jammed in to a shipping bag. Without even a shipping receipt. Many items have loose threads CLEARLY visible... one came with two missing buttons. None of this should have been sent to me and there is a no returns policy. I emailed about the quality and the CS response was basically they take no responsibility for the quality of items they "distribute".

Why the concept fails? Well, this is a Mums and young child focused site. What pregnany gal wants to wait 2 months before receiving their maternity clothes? We want... we NEED a quicker turn-around. Same with baby clothing. Fortunately, I am shopping for the yet-to-be-born, and I have three months still... so baby is OK. But if you are shopping for a child of the "already-born" variety... find another site. The child will be out of that size before the items arrive.

The quality is questionable. The baby clothing material is all good... but I stayed with cotton, organic cotton, and natural fiber knits. Don't dress your child in synthetics... and check before you buy. One of the maternity items i ordered is a joke $65 for a see-through-quality acetate (the description said natural fiber blend, I suppose the stitching is cotton?) Its unacceptable. What really gets me is those loose threads. Who SELLS such crap? Why this fails?... the website really is nothing but a portal and does not even have internal Quality Assurance of the merchandise they market.

Will not shop here again. Quality and time are big factors to me. No sale is worth a sacrifice in either!

Shipping takes a month or so on average. If you aren't in a hurry, no problem.

Minus stars. Zulily tried taking a payment from my bank account for a non-existant purchase. Livid!

STAY AWAY!
I have ordered several items and they are all HORRIBLE quality! VERY disappointing! CHEAP CHEAP CHEAP STUFF!

I LOVE ZULILY! IT OFFERS EVERYTHING FROM A TO Z. THE OFFERINGS IT PROVIDES ARE ACROSS THE BOARD. OVERALL, I HAVE BEEN SATISFIED.