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    Zulily

Zulily

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Overview

Zulily has a rating of 2.3 stars from 4,526 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Zulily most frequently mention store credit, return policy, and poor quality problems. Zulily ranks 9th among Daily Deals sites.

  • Service
    511
  • Value
    514
  • Shipping
    532
  • Returns
    408
  • Quality
    478
View ratings trends
216
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How would you rate Zulily?

Reviews (4,526)

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Reviews that mention popular keywords

customer service (1067) store credit (300) return policy (275) credit card (136) name brands (93) quality items (50) shopping experience (64) kids clothes (28)
Thumbnail of user ambers74
Canada
1 review
7 helpful votes
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March 30th, 2017

I do not understand the awful reviews honestly as my experiences have been incredible. I have spent an obscene amount of money on Zulily lol! Yes, there have been mistakes along the way, but rather than blast them, I contact customer service and they always always take care of it! I take a photo, state the problem, and am refunded AND given a store credit no questions asked. I have gotten beautiful shoes and high quality clothing at amazing prices. I looooove the leggings! Unique and gorgeous, light material. So, I seriously don't understand these bad reviews. Yes, some items do take a very long time to ship but oh well. I can't get these things in Canada otherwise. Zulily is top notch and I couldn't be happier with them. Customer for life!

Date of experience: March 30, 2017

Thumbnail of user barbaral42
Ohio
3 reviews
1 helpful vote
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June 3rd, 2015

I have been ordering from Zuilly for 2 years. I have found them to be great. I always go online to the "brands" website and check out the items first before ordering them from Zuilly. Sometimes they are even cheaper or comparable and no shipping or tax. The reps have all been super nice and if I have a problem, they have solved it. I even had several items that did not meet my expectations. They credited my acct. And told me to donate the item. I thought that was exceptional customer service. I am a happy camper.

Date of experience: June 3, 2015

Thumbnail of user cricketb2
Illinois
2 reviews
1 helpful vote
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January 15th, 2017

I have been shopping with Zulily since the start of the company. 98% of my purchase have exactly what I ordered with full satisfaction. When a problem arises Zulily will go out of their way to help me and make all efforts to correct an issue. 100% I recommend shopping with Zulily. As the company has gotten older, their shopping choices have become an even better with a larger variety and we are the ones that bennifit from it.

Date of experience: January 15, 2017

Thumbnail of user laneyb4
New York
1 review
2 helpful votes
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February 8th, 2017

I have been 99 percent satified with all of the items I have purchased for my granddaughter and her step siblings! You need to plan ahead when ordering from Zulily, as they do NOT inventory products, thus enabling the phenomenal prices. This is clearly stated on their website. You pay shipping charges once, then have free shipping on subsequent items for limited amount of time (two days approx.). ALWAYS check the size charts before ordering! They are different with all vendors!
With that being said, I have NOT had good luck with the Women's Clothing! Very poor quality typically and sizes not true to size.
I have recieved excellent service from them when emailing them with concerns. Hope this helps!

Date of experience: February 8, 2017

Thumbnail of user glendineb
Texas
2 reviews
0 helpful votes
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October 26th, 2019

I have been shopping Zulily for years and love getting your emails daily to see what you have for purchase. I have received a few things that just didn't add up to the way I thought they would but my overall my shopping experiences have been great.

Date of experience: October 24, 2019

Thumbnail of user lisap161
Australia
4 reviews
10 helpful votes
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July 8th, 2018

I have bought numerous items from Zulily including tops, jeans and shoes. Surprisingly all have been very very good. Great sizing (and I am a curvy girl so small sizes really annoy me). All quality items also. I buy from them regularly.

Date of experience: July 7, 2018

Thumbnail of user jakem395
Colorado
1 review
0 helpful votes
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February 26th, 2020

Zulily has great products and pricing. Have ordered several items from them. The only issue we have is when items don't match the size chart and don't fit it costs to much to return them. We have 2 items now that were both smaller than the size chart said they were. Other than that we will continue to order from Zulily because we like their products and prices.

Date of experience: February 25, 2020

Thumbnail of user nicolew333
Iowa
2 reviews
1 helpful vote
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July 24th, 2019

I'm addicted to this shop and a frequent shopper. I stick with the name brands because of quality and fit. When I've ventured outside of my comfort zone, I wasn't so lucky with quality or fit. Their customer service is wonderful but it is costly to make a return in terms of shipping.

Date of experience: July 24, 2019

Thumbnail of user leahb99
Tennessee
1 review
0 helpful votes
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July 29th, 2019

I have purchased from Zulily for years and have had no issues. There are plentiful choices regarding company's and their products. They have had a size chart for anything that I have purchased. Everything that I have purchased has been of good quality. I have purchased clothes, toys, memorabilia and accessories.
I like that they give you the choice to hold items until all are ready to ship, therefore; there is only one shipping charge at a lower rate.
I like that they give you your daily overview of what is on sale. I can view at a glance to see if there is an items or brand that interest me.
I have needed to call a few times because I have clicked the wrong button when ordering and their customer service is beyond today's standards. I actually talked with a person (a real live person) every time and that person was polite and helpful.
Thank you for the excellent site and service.

Tip for consumers:
They hold items until all are ready unless you upgrade your shipping.

Products used:
Clothing, accessories, memorabilia, shoes and toys.

Service
Value
Shipping
Returns
Quality

Date of experience: July 29, 2019

Thumbnail of user denam4
Virginia
3 reviews
14 helpful votes
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September 22nd, 2019
• Updated review

I haven't ordered more see-thru clothes since my previous review. I've liked most items that have since been ordered. The ones that didn't fit, I sent back for store credit.
Zulily has unique and good items for low prices and I want to change my review to 5 stars.

Date of experience: September 21, 2019

It's A Mixed Bag
March 26th, 2016
• Previous review

I have had good and bad experiences with Zulily.

Bad:

1) Many of the clothes I ordered were NOT listed as see-through on the website and did not appear to be see-through from the pictures, but they are see-through. I am unsure what to wear under all of my see-through tops and dresses that I now own. To reiterate: this has been a common occurrence.

2) One of my items that I ordered (let's say, out of 20 items) never arrived. Instead of giving me a full refund (~$40 I think), I was only given a $10 store credit.

Good:

1) Many of the clothes I ordered are very unique and pretty

2) All of the clothes I ordered seem to be much cheaper than elsewhere and so even though I lost money on see-through items and one item that did not arrive, I still feel like, overall, I made some good purchases.

However, as you can see, Zulily is inconsistent and unreliable (and possibly dishonest for omitting information). So, I wouldn't really say it's a good business.

Take your chances.

Date of experience: March 26, 2016

Thumbnail of user charlottep4
Arizona
2 reviews
2 helpful votes
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January 19th, 2014

Why so many bad reviews? I have had nothing but great service from Zulily. For
Example. I ordered a baby outfit in size 0-3 months but was sent a 12 month size.
Zulily credited my credit card for the amount and gave me a 10.00 credit. Also told me to keep the 12 month outfit. All the clothes I ordered, and I have been using Zulily for 3 years have been high quality. I will always recommend this site to my friends.The site explains their shipping process and lets you know that you will not have quick shipping,

Date of experience: January 19, 2014

Thumbnail of user crystala86
Florida
1 review
0 helpful votes
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October 27th, 2019

I have ordered many things from Zulily and for quite some time. I love the broad range of items and have NEVER had a quality issue. Completely addicting and dangerous but I love it. In today's age where things are instant (i. E. Amazon) Zulily does take a little longer but still well worth the regular sized wait.

Date of experience: October 25, 2019

Thumbnail of user dyanneb
Colorado
2 reviews
3 helpful votes
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April 28th, 2019

I love being able to buy and have a card that allows three payments for an item. Great products. Loved the groceries on Boxed! Great sales and prices too on everything you can imagine. Like I said, it is too good to be true, but Ive never had an issue with Zulilly. Thanks Zullity for your imagination and starting this fine product sales concept.

Date of experience: April 28, 2019

Thumbnail of user pamg245
Ohio
1 review
0 helpful votes
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September 9th, 2019

I shop daily for all the new items it's like a treasure hunt. I've bought over 100 items and it's just like a giant clearing house. The food has been fresh and the clothes are great at discount prices.

Date of experience: September 7, 2019

Thumbnail of user sandrar345
North Carolina
1 review
0 helpful votes
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September 9th, 2019

This is exciting place to purchase various item, you don't know what they will have from week to week. But it is always something good. Their products are very nicely made. I have been well pleased with everything I have received. Can't wait to see what they will have next week.

Date of experience: September 8, 2019

Thumbnail of user laural36
California
1 review
1 helpful vote
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May 29th, 2014

I love zulily! I have never had a problem ever! I have spent quite a lot of money on their site and never had an issue ever! I mostly get dog stuff because dogs are my profession... but I got stuff from Rising International, tea, tumblers, etc. and all of them are better than I expected! I honestly like the fact it takes so long to get my stuff because I never really track it so its like surprise every time a package comes. My last order came in 3 separate package on two different days. I think it is so exciting to open multiple packages! I have never had a bad experience so far!

Date of experience: May 29, 2014

Thumbnail of user kathleenr203
Kentucky
1 review
0 helpful votes
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January 11th, 2020

All in all I have been very satisfied with the variety of shops I can access at Zulily. There have been occasions where I found certain stores wanting in quality but I simply don't purchase any further items from them. The service I have received in checking or returning items has been exemplary.

Date of experience: January 9, 2020

Thumbnail of user catherinew156
Maryland
2 reviews
0 helpful votes
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September 9th, 2019

I have bought many things from zulily & have found that I have received my orders timely & in pristine shape. If my order cannot be fulfilled I am notified timely & my refund comes quickly with a full explanation. Customer service is outstanding..

Date of experience: September 7, 2019

Thumbnail of user michaell1264
Utah
1 review
0 helpful votes
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September 9th, 2019

Zulily's website is easy to use, well produced, and is deep with products. There are multiple categories, so while you are looking at dresses you can zip over to look at housewares or kids' toys. The products are well curated. It's a go-to website.

Date of experience: September 7, 2019

Thumbnail of user angela334
California
5 reviews
8 helpful votes
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June 30th, 2019

I had been shopping on Zulily website for years. I had not disappoint with any of my orders yet. Most of the dresses & other brand name items I had purchased were on sale. So far I am very please with all my purchases.

Date of experience: June 29, 2019

Thumbnail of user annh335
New York
2 reviews
0 helpful votes
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September 9th, 2019

I love this site. I must refrain from purchasing every this I see. The women tops and shoes and babywear are wonderful. I also like craft scenes and children's toys. Zulily
Has always been terrific about taking back items and refunding my money. Bravo!

Date of experience: September 7, 2019

Thumbnail of user irenec11
New York
2 reviews
3 helpful votes
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September 2nd, 2013

Thank you so much for helping me to steer away from a terrible company. The only reason I searched info about this company is because a banner came across my computer screen so I decided to check it out and it wouldn't even let me browse the site before it demands that you sign up and give your email address. I got an immediate bad feeling so I checked your site and sure enough, the review were rife with comments about shoddy workmanship and bad customer service. Thanx Site Jabber, you saved me a lot of time and money
Irene

Date of experience: September 2, 2013

Thumbnail of user toyah1
New York
1 review
3 helpful votes
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December 27th, 2015

Zulily is the best! I love their pricing and I'm always satisfied... I don"t understand all the terrible reviews, especially about the shipping. Zulily provides a shipping chart that tells you how long it will take before your item is shipped, it allows you to tract your items so you will always know where your items are located, and it provides you with the date your package will be delivered to your doorstep. Customer Service is also a PLUS!... Shop Zulily!

Date of experience: December 27, 2015

Thumbnail of user sassam
North Carolina
1 review
2 helpful votes
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November 14th, 2015

I ordered two boots from Ellie and pleaser companies. It took a week for them to ship it to Zulily and then Zulily shipped my order - in 4 days it was here. I was worried itd take forever and im about to move away in a week so Im glad they were fast and I know well I spent 39 bux for two boots that would have cost me 110 bux on ebay or amazon.

Date of experience: November 14, 2015

Thumbnail of user angelp115
Kansas
1 review
0 helpful votes
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February 26th, 2020

I love Zulily for the variety. It's fun to shop, and I almost always find something to fit what I started out looking for. I also love the customer service. I rarely have an issue, but when I do, it gets addressed and solved right away.

Date of experience: February 25, 2020

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About the business

Zulily is a daily deals site for moms, babies and kids which sells clothes, shoes, toys, products for the home.

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