• Zulily

Zulily

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Overview

Zulily has a rating of 2.2 stars from 4,532 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Zulily most frequently mention store credit, return policy, and poor quality problems. Zulily ranks 282nd among Daily Deals sites.

  • Service
    496
  • Value
    501
  • Shipping
    518
  • Returns
    396
  • Quality
    464
Positive reviews (last 12 months): 11.1%
Positive
1
Neutral
0
Negative
8
218
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How would you rate Zulily?
Top Positive Review

“Love Zulily”

Salli K.
1/3/24

Zulily was my go-to place to shop. I was on it numerous times a day. I bought so much on there. Kids clothes, my clothes, shoes, house stuff, quirky stuff, my collection of Ragon House santas, Christmas stuff, outdoor stuff, kitchen stuff, rugs, bedding, makeup, anything and everything. The prices were great. I could scroll thru there and just find things to buy. It was great for ideas. It was my favorite shopping place.Never had any issues with anything. Returns were easy. I will miss it a lot.

Top Critical Review

“Wont do business with”

Christine M.
12/8/23

Product quality varies widely. Some things ok, many cheap Chinese-made, fast fashion items that may not tolerate a single laundering. I won't do business with a company that requires I provide personal info or "sign up" to make a purchase. Tired of the coercion to get my info. There should be no barrier to shoppers buying as a "guest" or being able to chat with customer service. There is absolutely NO reason they need my email address or anything else for me to be granted the "privilege" of spending my money on their goods. If people would stop forking over their personal info, businesses would stop demanding it. Tired of businesses being hacked and my info being handed out to everyone. Best defense is to not hand out your info. This is no different than going to the grocery and having the cashier demand your birthdate and social security number just to checkout.all the while knowing you are exposing yourself to significant risk doing so.It should be illegal to demand this info.

Reviews (4,532)

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Reviews that mention popular keywords

customer service (922) store credit (300) return policy (276) credit card (137) name brands (93) quality items (50) shopping experience (64) kids clothes (28)
Thumbnail of user judys423
Texas
1 review
1 helpful vote
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August 25th, 2019

I order a lot on Zulily and their customer service is superb. Occasionally the clothes are off on sizing but that's true of all clothes. If you're going to shop online, you will sometimes get clothes too large or too small. Overall I'm usually pleased. Most items have a size chart and that sizing differs from item to item.

Thumbnail of user cathyw146
Tennessee
1 review
0 helpful votes
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October 26th, 2019

Zulily offers quality merchandise at great prices. Their customer service department is unsurpassed in making sure the customer is happy with products received. Variety and value bring me to the website every day. I can't wait to open my Zulily boxes when they arrive!

Thumbnail of user christinef227
Arizona
1 review
0 helpful votes
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January 11th, 2020

Over the last 3 years, I have spent thousands of $$ on Zulily products! It's the first thing I look at in the morning. Most of the items are as described. Occasionally, I get an item that is the wrong size, or not as described. Customer service has been very helpful. Due to the holidays, I missed the return window and got items that were incorrect- so I am stuck with them... that is unfortunate. Some delivery times are long, but if you are not in a rush, they are worth waiting for. Quality has been very good.

Thumbnail of user sheryla37
California
1 review
0 helpful votes
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November 27th, 2019

Shopping on Zulily is like shopping at a candy store. There are so many stores to shop, prices are reasonable and most items are unique that you won't see everyone in the same outfit. Customer service is always helpful.

Thumbnail of user suzannec234
Massachusetts
1 review
0 helpful votes
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October 25th, 2019

Like many, I've spent thousands on Zulily merchandise and for the most part, I have been very happy. Lately the quality has been very disappointing in clothes and jewelry. Rather than return items, I've donated them to a local charity. Also, the one price shipping is sometimes more than the single item I want to purchase, so I don't buy. But I still recommend Zulily to others because a great bargain can be found here.

Thumbnail of user stellao16
New York
1 review
2 helpful votes
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January 11th, 2020

Zulily is the best online shopping application where you can get name brands best sales so far, have been shopping with zulily for almost two years, and have also recommended it to friends who ask where I shop, but I think they should improve more on given customers coupon for the end of the year (Appreciation). Added photos of recent purchase.

Thumbnail of user robinb428
Alabama
2 reviews
1 helpful vote
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February 26th, 2020

First of all, dont let the low prices fool you! Most everything that I have purchased has been high quality at a low, discounted price! Some items have been disappointing, but for the majority, everything is super great! And they offer almost anything under the sun! I am a Zulily addict and I check here before going to the top chains or Amazon! Try them, and you will love them!

Thumbnail of user deanieh6
Canada
1 review
5 helpful votes
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June 21st, 2023
Verified purchase

I've purchased quite a few items from Zulily. It's my opinion to only order trusted name brand items. Anything else can't be trusted. Either quality is poor or sizing is for elves! Shipping is absolutely atrocious so don't be in a hurry to receive your item(s). Expect 3-4 weeks. Frustrating!

Thumbnail of user karens1023
California
1 review
0 helpful votes
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October 25th, 2019

I can always find something unique and trendy at Zulily. The prices are better than anywhere else. Zulily is my go to store. I don't even mind their shipping policies. It could be better but hey I get it.

Thumbnail of user jillf176
Florida
1 review
0 helpful votes
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October 25th, 2019

I do believe Zulily offers such a great wide variety of items and an overall great online experience. I have gotten a chance to try things or brands I had never heard of before, along with great brands I'm familiar with and buy all the time! I do appreciate the new feature of "best price guarantee", but it really isn't the best because at the competitors they offer free shipping to the person and back to the facility if returns are needed. See a LOT of times I will be deterred from buying things because shipping is so costly, and if needing to return an item, having to pay a second time is just too expensive. As a company I'm this day & age, shipping to the customer should be free-even if the item is marked up a little to compensate...

Thumbnail of user kathyf324
New York
1 review
0 helpful votes
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January 9th, 2020

I have been with Zulily a while. Their advertisements of their goods on the site make the item appealing but when you receive them they are cheap and made in China. The sizes are totally off, and they send you sizes you did not ask for. One out of ten items are legit and good for the price. But overall I think I will end this live hate relationship with Zulily at this point. They better change some things because online shopping is the future. And it is very frustrating to get a bunch of goods you a not use and have to keep sending back. Just order these boots and they are suppose to be a 11 wide boots. NOT

Thumbnail of user roslynf13
New York
1 review
2 helpful votes
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September 13th, 2021

If it's not a name you know, don't get it on Zulily. Their "sunshine swing" kids dresses are cheap nylon and are not sewn as photographed: they're often lopsided and the patterns don't align to the garment properly.

Tip for consumers:
Just avoid them

Products used:
I kept one dress from this order

Service
Value
Shipping
Returns
Quality
Thumbnail of user jillc13
California
1 review
12 helpful votes
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November 23rd, 2014

I ordered Digger the Dog child rocker for a baby shower. It has a hole, fabric missing, on the head. I emailed Zulily with a photo of the flaw and they said they would contact the manufacturer and have another shipped. Two weeks later after several emails and phone calls, they are still waiting for a response from the manufacturer. I will NEVER order from this company again.

Service
Value
Shipping
Returns
Quality
Thumbnail of user barbaral693
Barbara L.
California
1 review
0 helpful votes
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February 26th, 2020

Since I discovered Zulily I have just lost my mind. It's the first thing I look at in the morning and the last thing I look at at night. I have found so many wonderful things that I would never have seen outside in the world. Shoes, handbags, artwork, kitchen stuff, you name it! I'm on spending punishment right now because of you! But of course I'll see something tomorrow and go crazy. Keep doing what you're doing! I do wish the shipping charges were a little less and the returns were free like they used to be. But you have a customer for life. The item in the photo is my bird on top of my couch protector!

Thumbnail of user pamm25
Illinois
1 review
13 helpful votes
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May 18th, 2015

Three out of four items gotten through Zulily have been of lesser quality than advertised, and hardly worth the suggested price - much less the reduced prices. However the one item I have been satisfied with was an awesome purchase. Marketing genius, but not at all a consumer friendly business model. Remember- no returns! Truly a gamble. Add that nothing arrives before 3-4 weeks, and that final delivery (in my case) is made via USPS from FedEx, makes for unpredictable package arrival. Not a fan.

Thumbnail of user thomasm144
New York
14 reviews
41 helpful votes
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December 15th, 2015

They promise delivery by Christmas and then tell me that they won't be delivering until new years! The customer service refuses to give consolation for their lies. This is just a fascist Chinese company with American employees.

Thumbnail of user op111
Maryland
1 review
1 helpful vote
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November 26th, 2013

They do fraud business. I got worst quality items over 100 dollar value each. Even a blind person will never pay for these touching and feeling. Certainly this is scam. There is no return policy which is approve of scam. Don't shop at zulily ever. One star is too much...

Thumbnail of user missyh6
Maryland
1 review
10 helpful votes
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November 30th, 2015

I've been a zulily customer for 4 years now. I have gotten some very cute, unique clothing for my 4 children. However, sizing charts are of no use and the quality has gone seriously down hill. The items I buy I often see later in Marshalls or TJ Maxx at better prices. Google the item first because you can usually find it cheaper elsewhere.

Thumbnail of user bethj9
Georgia
1 review
11 helpful votes
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November 10th, 2015

Poor quality - shirt color not as pictured and it shrank a ridiculous amount even though I washed per instructions, shoes have an awful squeak when I walk, other pair of shoes fit like they are two sizes smaller. NO Returns!

Thumbnail of user zeep1
Canada
1 review
12 helpful votes
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September 30th, 2015

I saw boots for toddlers from Carters price 34.99 Canadian I went into Carter's store and got it for $30 1 plus you have to pay for shipping so it's not a deal at all please shop around before you order because there are better deals out has any one noticed the same thing

Thumbnail of user kellyb1291
Canada
1 review
4 helpful votes
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December 19th, 2021

What's with shirts from china being that shiny leotard material. Weird and unflattering. Looks cheap. Strange way to make a sweater when this cheap unbreathable fabric makes you sweat. Also clingy static inducing.

Thumbnail of user lync29
Australia
1 review
19 helpful votes
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July 16th, 2015

I waited over a month for three items I purchased together. They all came separately. Not one of them fitted. Despite choosing two plus size swimsuits (I am not huge), neither would even fit one leg. Ridiculous sizing. Can't be bothered with returns. Will just warn people off this site and write off my $125. Steer clear.

Thumbnail of user amberu
Washington
1 review
7 helpful votes
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October 12th, 2015

Love shopping from this site. Have gotten so much quality products and have spent much less than expected. Sure shipping takes awhile but if you wanted a product right away you should of bought it in person at a store. Keep up the great work Zulily! :)

Thumbnail of user pamelam63
Montana
1 review
23 helpful votes
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May 13th, 2016

Zulily has caught on and does make shopping fun and easy. That is were it stops. They are just a step up from garage sale type products. Of course they don't have reviews to your orders, then they would loose half of their sales. Rip off all around.

Thumbnail of user andad
Maryland
2 reviews
4 helpful votes
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March 29th, 2017

My experience with Zulily was great so far - I really like the few tunics that I ordered. Are good quality and true to the size. I took a chance after reading all these reviews but I'm glad I did. I placed another order this time much more items. Very helpful staff at the beginning when I contact them about the shipping address - which is APO AE. They responded and assisted right away.

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Quality

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From the business

Zulily is a daily deals site for moms, babies and kids which sells clothes, shoes, toys, products for the home.

Company Representative

Thumbnail of user timo699
Courtney H.

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