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    Zulily

Zulily

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Overview

Zulily has a rating of 2.3 stars from 4,526 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Zulily most frequently mention store credit, return policy, and poor quality problems. Zulily ranks 9th among Daily Deals sites.

  • Service
    511
  • Value
    514
  • Shipping
    532
  • Returns
    408
  • Quality
    478
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How would you rate Zulily?

Reviews (4,526)

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Reviews that mention popular keywords

customer service (1067) store credit (300) return policy (275) credit card (136) name brands (93) quality items (50) shopping experience (64) kids clothes (28)
Thumbnail of user kathyd230
Tennessee
1 review
0 helpful votes
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October 25th, 2019

I have been a customer for about two years now. You can purchase almost anything on the website, Home, clothing, shoes, gifts, children's books and scholastic learning resources, toys, keepsakes etc. it is a daily adventure,

Date of experience: October 23, 2019

Thumbnail of user helenm319
Arizona
2 reviews
0 helpful votes
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October 25th, 2019

Zulily offers a huge variety of product for all ages at fabulous prices. They are easy to work with if you have a problem. Customer Service is top rate. I consider them to be the best shopping site available.

Date of experience: October 23, 2019

Thumbnail of user ac631
Florida
2 reviews
11 helpful votes
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October 13th, 2016

I'm shocked to see so many complaints against them. I adore Zulily! I check it once a day, I'm so addicted to it. Unlike a lot of these unhappy folks, I have been one of the lucky ones and always received my items that I ordered. Sure, it's not shipped instantly (practice a lil patience) & returns are nonexistent because they don't stock a warehouse like a typical store, which allows them to keep the prices low. Once, an item was behind schedule and they sent a nice email updating its status, but my package was still sent to me. Over the course of about ten orders from Zulily, they have always been great, nothing broken, sizing accurate to their provided charts, condensed shipments. No complaints here. And no, I'm not affiliated with them, just a happy customer. :)

Date of experience: October 12, 2016

Thumbnail of user samanthah7
Arizona
1 review
2 helpful votes
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September 26th, 2013

I've order 3 or 4 different times n each time the shipping was fast one to two weeks maybe a little more but I mean it explains it on their website why I takes a while to get ur item! People wit negative comments about the shipping to need to do better research... like I've said I ordered 3-4 times all my items have always been good material looks exactly like the picture how this last order I ordered a size 7 in women's n they sent me an 8 I emailed them n since they don't do returns they are giving me BACK my money PLUS! $10 of store credit! N they are letting me keep the boots! They said I could donate them give em away or dispose of them how I saw was best! They will continue tiger orders from me awesome customer service!

Date of experience: September 26, 2013

Thumbnail of user francesm46
Massachusetts
1 review
2 helpful votes
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October 15th, 2015

Have used Zulily twice for footwear and been very happy. Yes the orders can take a while but they do tell you how long it is likely to be. Ordered some boots and they were in stock and received in three days even earlier than promised.

Date of experience: October 15, 2015

Thumbnail of user annew256
California
1 review
0 helpful votes
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September 9th, 2019

Zulily has an amazing range of products available to order. They offer good discounts on their merchandise, and ship items quickly while accepting returns without question. I go to Zulily every day - it's a whole shopping mall in a website!

Date of experience: September 7, 2019

Thumbnail of user ginnieg4
Tennessee
1 review
0 helpful votes
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October 25th, 2019

I seldom shop in brick and mortar stores anymore. The fashion is way ahead of department stores and with better pricing. Being able to return items that do not fit is a big plus. My coworkers always confirm my shoe choices, knowing all come from Zulily... my best friend for shopping!

Date of experience: October 23, 2019

Thumbnail of user teae
Ohio
1 review
14 helpful votes
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March 2nd, 2020

I'm thoroughly satisfied with my many, many purchases over the last 6 months. Returns are easy and simple. I've seen some amazing deals come and go, most of which I took advantage (Coats, shoes, boots, clothes, storage cubes, you name it!). I'm even more amazed when I see companies that are not your average neighborhood store, like the Charleston Shoe Co. I learned of them when I was in Charleston SC. Imagine my surprised and joy to see them on here! Zulily is absolutely a wonderful site!

Date of experience: March 2, 2020

Thumbnail of user margaretg177
Illinois
1 review
0 helpful votes
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July 18th, 2019

Unfortunately, I like Zulily a little too much--can't wait for 9:00 a.m. to see what's new (whether I need it or not). I've gotten some really good deals on items that are normally not affordable for me. The only drawback is their descriptions of products--I wish it were more like QVC's.

Date of experience: July 18, 2019

Thumbnail of user lindac247
GB
2 reviews
7 helpful votes
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February 1st, 2017

I happened upon zulily by chance and immediately was hooked, the overall site is well planned out and so easy to manoeuvre through, you can look at exactly what you want, and such a great selection of all items you name it they have it. I will definitely be buying from them again. Thanks.

Date of experience: February 1, 2017

Thumbnail of user lauram89
Ohio
1 review
6 helpful votes
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April 22nd, 2015

I've ordered quite a bit from Zulily. They state clearly that some items will ship at different times. If you need something sooner, there's a very clearly tab marked "Ready To Ship". Everything I've ordered has been good quality, and I'm sure I'll be ordering from them again soon.

Date of experience: April 22, 2015

Thumbnail of user beaub20
Minnesota
1 review
1 helpful vote
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July 19th, 2014

I shop Zulily constantly for my Granddaughter. They have wonderful and unique products that, even if I could find elsewhere, would cost 40 to 60% more. Clothing, shoes, and toys are all available. Yes, there shipping does not meet the needs of those who demand instant gratification. For me, the items I order are well worth the wait.

Date of experience: July 19, 2014

Thumbnail of user marianneb3
Michigan
2 reviews
2 helpful votes
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April 1st, 2014

I think Zulily is great. For a person like myself who doesn't have a lot of time to go out and actually shop, it's nice to pop on the computer at lunch, maybe see a few things I like, place my order and be done with it. The customer service has always been great. Yeah, it takes awhile for the stuff to come in but the people who gripe about that obviously can't read because the process is stated very clearly throughout the site. Also, I think they get choice style picks. The buyers have an awesome eye. I will continue to use Zulily but if I want something right away, I'll take myself to a department store.

Date of experience: April 1, 2014

Thumbnail of user paulap32
California
3 reviews
3 helpful votes
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January 14th, 2016

Don't understand all the negative reviews and there are many. On the receipt it states "if something doesn't meet your expectations, please email or call." The email address and phone number are included. I do admit I'm extremely careful when purchasing clothing and tend not to purchase the more pricey items for fear of "off sizing." I have had the need to email customer service when an item did not fit while being the size I normally wear in that particular brand or if the wrong item had been shipped. Got immediate apologetic response and a refund to my card or a credit. Was told not to return item. I'm a frequent shopper on the site and this has occurred three or four times with a favorable response. Just don't understand all of that negativity!

Date of experience: January 14, 2016

Thumbnail of user georges98
South Carolina
6 reviews
36 helpful votes
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September 23rd, 2014

Pretty cool site with tons of cute clothes for our girls. We really never experienced the issues that some have posted here. Considering the pricing, we don't expect the packages next day and really can't remember anything taking a lot more time then claimed.

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Value
Shipping
Returns
Quality

Date of experience: September 23, 2014

Thumbnail of user martieb4
Texas
3 reviews
0 helpful votes
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August 17th, 2019

Every day -- a new selection of things you might not even know you needed. Household items, clothing, seasonal fare, pet needs -- it's all there on Zulily. It's like opening a door to wonderland each time you look. And they stand by their merchandise as well. That's huge. Zulily is the most anticipated part of my morning routine. Who doesn't enjoy a chance to shop? There might be a real surprise waiting for me!

Date of experience: August 16, 2019

Thumbnail of user cheryls368
Michigan
3 reviews
0 helpful votes
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July 21st, 2019

I am a regular shopper on this site. You have to watch the prices and item descriptions but overall great stuff at good prices. Their return policy could be better, but it is comparable to other online shopping sites - I usually just try to get all of my purchases before doing a return to bundle them if necessary. They have interesting items I don't find in store near me.

Date of experience: July 19, 2019

Thumbnail of user paulinec59
Canada
1 review
4 helpful votes
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June 23rd, 2018

I have been ordering clothing from Zulily for a number of years and have been happy with my items - no surprises in style, size or quality. I always get compliments and people asking me where I buy my clothes - especially my tunic tops. I have found some really flattering and unique pieces. I was very surprised by the number of bad reviews and experiences, which prompted me to write my own review. True, delivery can take awhile depending on the item but this is not hidden - the expected delivery date is there and you can track your order online and there are no surprises. I am fine with the wait because I am buying something I can't find elsewhere. I have never had to contact customer support and have recommended Zulily many times. I am wearing a soft summer cardigan I bought from them today - fun pattern, super soft material and unique layered-cuffed sleeves... I have never seen another top like it. :)

Date of experience: June 21, 2018

Thumbnail of user vale1407
Oklahoma
5 reviews
1 helpful vote
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December 11th, 2016

I'm so happy I discovered Zulily before the holiday season. Great selection of products at a great price. Keep in mind that delivery is normally a week longer then other online store. But it's worth the extra days.

Date of experience: December 10, 2016

Thumbnail of user nancym1049
North Carolina
1 review
0 helpful votes
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February 26th, 2020

Love the prices! You will have a bit of a wait getting your order though. I have had in the past two items arrive damaged. No problem... one phone call and done! People there are always polite and very helpful! Like any place know what your buying... read everything.

Date of experience: February 25, 2020

Thumbnail of user pamp117
Michigan
2 reviews
0 helpful votes
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July 18th, 2019

The selection is a whole lot of everything. Fun to shop for my family, myself, whatever I want for the house, garden and pets. And MORE. The seasonal items are amazing, many by independent artists. I'd much rather shop online than to hit the crowded stores. Zulily guarantees you will be happy with almost everything you buy. If something arrives broken (rare), or not quite right (also rare), they go out of their way to replace it and/or give you a refund or credit. I like pinning to Pinterest, and it's a good way to earn an occasional $15 in Zulily credit. Love that!

Tip for consumers:
If you ever have a problem with your order, contact Zulily. They will work to make it right, and sometimes surprise you with a credit.

Service
Value
Shipping
Returns
Quality

Date of experience: July 18, 2019

Thumbnail of user lisar648
California
2 reviews
0 helpful votes
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October 26th, 2019

Zulily is my FAVORITE place to shop! They have a wonderful variety of things at great prices and offer excellent and prompt customer service on eligible returns and correspondence. They also offer a payment plan. Occasionally an item doesn't work out but more often than not, I've gotten things from Zulily that have become favorites. 1 suggestion would be that they consider offering gift receipts as I frequently buy gifts from them but would feel better giving a gift receipt along with the gifts. Lower shipping fees on purchases and returns (especially for frequent/loyal shoppers) would be great too but their overall product supply and service makes the current prices well worth it. Highly recommend!

Date of experience: October 24, 2019

Thumbnail of user deboraha202
New York
1 review
0 helpful votes
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October 26th, 2019

I have shopped at Zulily for many years and it's always fun to see familiar brands at lower prices as well as little known and unique brands.
Shipping time varies but I don't mind the wait most times. I have purchased jewelry, clothing, groceries, shoes, household decor, etc. Returns were handled promptly with a refund or store credit..

Date of experience: October 24, 2019

Thumbnail of user ashleyh48
Maryland
1 review
5 helpful votes
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January 12th, 2015

I love Zulily. I've been shopping for over a year and have spent thousands of dollars. I have had a few errors with my order which I feel is okay because they refund the money and give me a credit-I just email and it's fixed. It usually states when an item will be delivered so I don't think it's fair to complain about the shipping time. I do like someone else's suggestion that the free shipping be used for the next day, sometimes I save items in my cart if the next day's sales look promising so I can avoid double shipping!

Service
Value
Shipping
Quality

Date of experience: January 12, 2015

Thumbnail of user mariz
Texas
1 review
0 helpful votes
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August 17th, 2019

Love the ability to try a product-line at a discount without the commitment. Also like the fact that the shipping is a standard low rate, and then free after the first order until midnight. I don't know how you keep a low-shipping rate on such a huge variety of merchandise. Love the unique discoveries. It's like having an exotic open-air shopping bazaar surrounded by air-conditioning and only one computer key click away, instead of an ocean away. At first I approached with caution, with one gold pair of shoes, (literally) and then was drawn into each new shopping exploration. But, don't forget, Zulily has some good basic necessities at a better price as well. And worth the wait...

Tip for consumers:
if you have the time, good stuff sells fast right before your eyes, copy the item you are considering buying from Zuliy into a search engine and be prepared to be delighted in your discount. It's a safe way to try new products, or an affordable way to purchase a luxury product that you wouldn't ordinarily dare to purchase.

Products used:
There aren't any particular types of products, but I have used their cosmetic, clothing, food, vitamin and supplement, linens, curtains, shoes, jewelry, closet organizers --- did I miss anything? Um, CBD, braws, lingerie....the list goes on.

Service
Value
Shipping
Returns
Quality

Date of experience: August 15, 2019

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Zulily is a daily deals site for moms, babies and kids which sells clothes, shoes, toys, products for the home.

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