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    Zulily

Zulily

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Overview

Zulily has a rating of 2.3 stars from 4,526 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Zulily most frequently mention store credit, return policy, and poor quality problems. Zulily ranks 9th among Daily Deals sites.

  • Service
    511
  • Value
    514
  • Shipping
    532
  • Returns
    408
  • Quality
    478
View ratings trends
216
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How would you rate Zulily?

Reviews (4,526)

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Reviews that mention popular keywords

customer service (1067) store credit (300) return policy (275) credit card (136) name brands (93) quality items (50) shopping experience (64) kids clothes (28)
Thumbnail of user heatherm12
Ohio
1 review
3 helpful votes
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August 20th, 2011

Very Very happy with my purchase! It took longer than expected only because I didn't take into consideration that it says 10-14 BUSINESS days, not just 10-14 days. I absolutely love what I bought and think I got a great deal. Would definetly buy from them again! Great quality of products!

Date of experience: August 20, 2011

Thumbnail of user camilleb68
North Carolina
1 review
0 helpful votes
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February 26th, 2020

I order clothes shoes household items and many other items from Zulilly. I send care packages to my granddaughter who is in college far from me. I have been very happy with almost ALL of my purchases.

Date of experience: February 25, 2020

Thumbnail of user deei6
Pennsylvania
6 reviews
16 helpful votes
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September 21st, 2015

Been shopping on this site for over 3 years... Great deals and products and just be planning for 3 weeks about for the items... some ship quicker. If you plan a little ahead for holidays and special events, this is a great way to shop and the friend referral program is great!

Date of experience: September 21, 2015

Thumbnail of user kathyn26
Tennessee
2 reviews
13 helpful votes
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January 30th, 2016

Bought most of my Christmas and my husband bought all my Christmas from Zuilly. 2 things I needed to return no fault if there's just not for me and they sent me a return label immediately. Clothes are fantastic customer service is fantastic. Will buy from them every time I shop. Bought my grandson 3 pair of shoes they were so cute. Prices are great, no fantastic!

Date of experience: January 29, 2016

Thumbnail of user sheilae39
South Carolina
1 review
0 helpful votes
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September 9th, 2019

I have been a loyal Zulily customer for a few years now, and I have found so many amazing deals for myself and my family that I plan to continue to be for many more years. I am more than happy with the customer service I have received when I have encountered a problem. I do wish they offered free returns, but with the low prices I get when purchasing, I do understand. Some of my favorite brands are not as reasonably priced as they once were, but there are still many that I am able to save substantially with. I look forward to receiving Zulily packages in the mail!

Date of experience: September 8, 2019

Thumbnail of user debrak136
Arizona
1 review
0 helpful votes
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July 19th, 2019

I truly love Zulily! I love all the choices of brands. My 2 favorite are Suzanne Betro & Amaryllis. Their styles are always classy & fun, great fabrics, very consistent sizing. The reviews people leave are always helpful! It's very interesting to me when a dress or pants or top take longer because it's actually being sewn for me. I just wish they could get more size 12 women's shoes! It seems by the time I see the shoes are available in a 12 the size 12s are all gone. I really need a nice pair of sandals! I'm very loyal to Zulily!

Date of experience: July 18, 2019

Thumbnail of user lindab1693
Massachusetts
1 review
0 helpful votes
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February 26th, 2020

I'm addicted to your store. I always find things that I need or want. I have purchased many things. Shipping is a tad slow but its always worth the wait. I love your free shipping on additional orders.

Date of experience: February 25, 2020

Thumbnail of user ninae6
Texas
1 review
4 helpful votes
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August 30th, 2014

I regularly ordered from this site and I have been please with everything I ordered! True to sized but I have found you must look at size guide. I normally where a size 14 but depending on the maker I might need to order a size 16 or 18. Everyone's complaining about the time it take to shipped but it clearly tell you how long it will be. Everything I ordered has been superior quality and acceptually priced. I brought clothes for me and baby clothing and shoes.

Tip for consumers:
Always use size guide and you will not be disappointed!

Service
Value
Shipping
Quality

Date of experience: August 29, 2014

Thumbnail of user elizabetht57
Maryland
1 review
2 helpful votes
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April 25th, 2016

I have been ordering from Zulily for 2 years and have never been disappointed. I have ordered clothes for me, my children, grandchildren, and husband. We loved each and every thing. I have also ordered household items, outdoor stuff, and health and beauty products. Again, I was not deceived in any way. The free shipping is legit. If there are several items I want to buy, I will purchase one and get free shipping on the rest if I order before midnight. I love Zulily and will continue to order from them. If I am disappointed with my current order when it comes in, well that will be a first for me.

Date of experience: April 24, 2016

Thumbnail of user lucretiab5
Indiana
3 reviews
0 helpful votes
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September 9th, 2019

I have been buying from them for many, many years~~ have received a few items broken in shipping... c / s were great in refunding my $$. A few items did not work out due to sizing, and a few items I didn't think were quality merchandise. Again c / s were very helpful and pleasant. Overall I get a lot of beautiful home decor, collectibles, and kids clothes, up to jackets for men. And kitchen. I recommend them for sure. Sometimes I feel s / h is a bit high tho.

Date of experience: September 7, 2019

Thumbnail of user nanm24
New York
1 review
0 helpful votes
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November 27th, 2019

I check the zulily site daily for great bargains. I have never been disappointed. Shipping is usually quicker than the date stated. I would love cheaper shipping charges... but then I would probably buy more!

Tip for consumers:
Shop on the weekend. Shipping is a better deal.

Service
Value
Shipping
Returns
Quality

Date of experience: November 27, 2019

Thumbnail of user melissag63
California
2 reviews
3 helpful votes
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April 21st, 2016

Dom items are not what you think. Like anything else you need to take your time and investigate the brands that you are not familiar with. My experience is that I have liked all that I purchased events though I might not like it. You can always sell or give a gift. Price's can not be beat. Thanks Zullily!

Date of experience: April 21, 2016

Thumbnail of user donnap289
Texas
1 review
0 helpful votes
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September 9th, 2019

I have ordered pretty much everything from Zulily in the last year. Outdoor planters, shoes, clothes, kitchen misc. And I have been 95% pleased with everything. Only returned a few items, a purse that was smaller than I thought, and a sweater that didn't fit. Makes shopping easy, and I also see things that I cannot find in stores.

Date of experience: September 8, 2019

Thumbnail of user donnac698
Louisiana
1 review
0 helpful votes
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February 26th, 2020

Been shopping for about 10 years with Zulily. I loved buying and not having to shop during busy shopping days. Anything you want is usually offered during the year and I would spend thousands of dollars without waiting at the end of the year with a big spending bill. The only problem I had was that sizing is not always correct and I would receive items months in advance of giving and only finding out that it did not fit and would be stuck with the items. Now that the grandkids are older they are more particular so I don't buy much for them anymore just for myself. They have been excellent in many of my complaints and have satisfied my issues. They are great in responding to your issues whatever they may be.

Date of experience: February 25, 2020

Thumbnail of user katherineb159
Ohio
1 review
0 helpful votes
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July 21st, 2019

I like the way Zulily does their website. They give you a chance to look and buy the products and merchandise that you want to have. I do have a problem with the time it takes for me to get my order some times. I like the way that they do the split payments, sometimes it makes it easier to order large purchases.

Date of experience: July 19, 2019

Thumbnail of user annetteb116
New York
2 reviews
0 helpful votes
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October 25th, 2019

Zulily is a great place to buy things as a great discount. The only downfall is the length of time it takes to get the items,
Customer service is wonderful and very helpful. Everything comes as in description. I haven't received anything I haven't loved.

Date of experience: October 23, 2019

Thumbnail of user valh25
Canada
1 review
0 helpful votes
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March 4th, 2018

I ordered three tops to go with leggings and the three came today in four days. They all fit well and are beautiful. I am thrilled as I couldn't find anything like this in stores. I will order again. Amazing

Date of experience: March 2, 2018

Thumbnail of user kerryw72
Florida
1 review
0 helpful votes
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July 19th, 2019

Zulily is a company striving for a customer base that is totally happy and appreciative of all items acquired. If not happy with the items, for whatever reason, at least able to laud the customer service department who pleasantly helps these items to be returned with the least amount of trouble and frustration.

Date of experience: July 18, 2019

Thumbnail of user margaretr201
Missouri
1 review
0 helpful votes
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September 9th, 2019

Zulily is my go to for all things. Well, not all but a lot. I find things I can gift, I can keep, I can use. Plus many more. Being a great-grandma, I really appreciate the baby clothes. Incredibly cute and reasonably priced. What's not to love!

Date of experience: September 9, 2019

Thumbnail of user bethm257
Ohio
1 review
0 helpful votes
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October 25th, 2019

I love that there is something new and different every day. The variety of items for sale is always interesting and I have found a lot of really unique items to purchase. I enjoy the value and money I save on all the different things I have personally purchased. Lots of brand names!

Date of experience: October 23, 2019

Thumbnail of user erikaf4
Canada
1 review
0 helpful votes
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January 24th, 2014

I have ordered so many things from this website! Everything from clothes for my kids to boots for me and clothing. Everything has been in perfect condition when it arrived and it always arrives close to when they have said

Date of experience: January 24, 2014

Thumbnail of user darlaj2
Washington
1 review
3 helpful votes
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September 1st, 2013

I have placed many orders with zulily and found all of the products to be of
Excellent quality. The site is friendly to move around in and so many choices.
Shipping has been excellent with some arriving within the week.

Date of experience: September 1, 2013

Thumbnail of user jillb43
Louisiana
3 reviews
8 helpful votes
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February 15th, 2016

I have ordered from this company a few times now and I can't say enough good things about them! Their shipping is prompt. Their products are what they say they are and they actually fit! The products are also quality products!
I will absolutely continue to order from Zulily

Date of experience: February 14, 2016

Thumbnail of user kathrynd14
Michigan
1 review
4 helpful votes
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September 24th, 2016

I have not ordered from Zulily as much as others, but I have been extremely satisfied with their customer service. The couple times there have been mistakes, they have gone above and beyond what I expected. I love this company!

Date of experience: September 23, 2016

Thumbnail of user suel179
Florida
1 review
0 helpful votes
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September 9th, 2019

I've been a customer of Zulily for years. I check it out on a daily basis and send a lot to my grandchildren. The customer service is one of the best I have experienced and if there is an issue it is resolved promptly. I will continue to patronize...

Date of experience: September 8, 2019

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Zulily is a daily deals site for moms, babies and kids which sells clothes, shoes, toys, products for the home.

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