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    Zulily

Zulily

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Overview

Zulily has a rating of 2.3 stars from 4,526 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Zulily most frequently mention store credit, return policy, and poor quality problems. Zulily ranks 9th among Daily Deals sites.

  • Service
    511
  • Value
    514
  • Shipping
    532
  • Returns
    408
  • Quality
    478
View ratings trends
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How would you rate Zulily?

Reviews (4,526)

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Reviews that mention popular keywords

customer service (1067) store credit (300) return policy (275) credit card (136) name brands (93) quality items (50) shopping experience (64) kids clothes (28)
Thumbnail of user carolm37
Indiana
1 review
2 helpful votes
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April 29th, 2013

I ordered a Dolly & Me dress and matching two-piece skirt outfit for my grandaughter's 7th birthday. While it did take some time to arrive, it was worth the wait. My grandaughter loves her outfit and and the fact that her doll can wear a dress that matches. The price was more than reasonable. I guess I'll find out about the quality once it has been washed, but for now I'm very happy and so is she!

Date of experience: April 28, 2013

Thumbnail of user barbaram719
Florida
1 review
0 helpful votes
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October 25th, 2019

The items at Zulily are priced at a discount and well worth the wait. But the best asset of the company is the staff. The customer service members are responsive, kind and patient. They answer questions and solve issues and make the buying /returning process a stress-free experience. Zulily is a shopping venue with personality.

Date of experience: October 23, 2019

Thumbnail of user lynnr173
South Carolina
1 review
0 helpful votes
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September 9th, 2019

I've been using Zulily for quite a few years for many purchases- shoes, grandkids clothes, household items, Christmas items, purses just to name a few. Overall I've been very satisfied with all but a couple clothing & shoe purchases & that was a sizing issue. Their customer service is always great at least in my experience- the only issue I would have is a couple times items have been ordered & later cancelled because they weren't available but no company is perfect. I hope they continue to offer great merchandise at affordable prices!

Date of experience: September 8, 2019

Thumbnail of user danyab2
Oregon
2 reviews
0 helpful votes
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October 25th, 2019

I have been quite happy with most purchases I've made in Zulilly. I have had a couple of purchases that had factory defects but just a call to Zulilly and was taken care with kindness. This has kept me coming back. Thank you.

Date of experience: October 23, 2019

Thumbnail of user khristinem1
Missouri
1 review
5 helpful votes
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December 27th, 2015

I've ordered so many things from Zulily I've lost count. I've received everything I've ordered, in the correct size and items were shipped as expected. I ordered nearly all my Christmas gifts from Zulily. I'm happy with the quality and their prices.

Date of experience: December 26, 2015

Thumbnail of user brendat152
California
1 review
0 helpful votes
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October 25th, 2019

The pros are that there are many items to choose from and if you miss it this time or it is "gone" you can have the alert to let you know when it is back. It is nice to find some gift or clothing that is unique from Zulily that others may not have. And their customer service is outstanding. If there is an issue, they are on top of it and extremely helpful! The Cons are that some items are not returnable and some are not quite what you thought. So some may not fit properly and you are stuck with it. The other con is that some items take quite awhile to receive.

Date of experience: October 23, 2019

Thumbnail of user chelseaw1
Montana
1 review
2 helpful votes
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March 18th, 2013

My whole family orders from this site and we love it! We have gotten stuff for the kitchen and clothing. Yes, it takes awhile to get things but when we do recieve the items they are exactly what we ordered, no surprises. The deals are worth the wait! I love zulily!

Date of experience: March 18, 2013

Thumbnail of user tristenl1
Arizona
1 review
0 helpful votes
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August 19th, 2019

I love Zulily! I can always find items for a less expensive price than in the store. I been very satisfied with the quality of merchandise ordered. I can always find cute and unique gifts for all my family and friends along with a little something for me.

Date of experience: August 17, 2019

Thumbnail of user marthaa125
New York
1 review
0 helpful votes
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February 26th, 2020

I have been shopping on the Zulilly site for quite a while now. They offer many categories of items at fair and sometimes, very low prices. The way they deal with problems, ie, items damaged in shipping, may be the best service ever. The representatives I have spoken with have been not only knowledgeable and helpful but also kind and friendly.
On occasion I have had size issues with some European clothing and I do wish the items country of origion would be listed instead of just 'imported'.

Date of experience: February 25, 2020

Thumbnail of user tracym37
Oregon
1 review
1 helpful vote
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February 22nd, 2014

I had the most amazing thing happen! I wanted to cancel a spontaneous purchase, so I wrote an email with the order number and the item copied and pasted and they CANCELLED the item within an hour! I have never had such quick and efficient service in my life... I think this site and this store is incredible! Yes, the shipping takes a LONG time... but you have to READ how they operate... they TELL you it will take awhile... they gather the items for you from inexpensive sources... then they gather enough to truck out... you have to wait for this stuff! That's why I'm ordering Summer stuff NOW! Also, the cool part of this story is that I had another item on that order that I DO want and they kept that item on the order and cancelled only what I wanted cancelled. I love these people!

Date of experience: February 22, 2014

Thumbnail of user dianac251
West Virginia
1 review
0 helpful votes
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September 9th, 2019

I love browsing Zulily, finding things that I didn't know I needed... and several things I do. My only quibble is that sometimes I find things cheaper than Zulily is carrying them, and not being sold as a 'sale' item. But it's on me to check that out.

Date of experience: September 7, 2019

Thumbnail of user patm479
California
2 reviews
0 helpful votes
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November 27th, 2019

I really have had great experiences with Zulily. I have been shopping with them for years now and have bought jewelry, things for the kitchen, clothes, just about everything they carry. My favorite is Suzanne Betro.

Date of experience: November 26, 2019

Thumbnail of user margor13
Maryland
2 reviews
0 helpful votes
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October 25th, 2019

I love Zulily and the products they sell! I wish they will have more payment plans on certain items. I was living in Japan and I have to say if it wasn't for Zulily sending to APO my only options to get top fashions would be limited, especially with a payment plan that helped out a lot.

Date of experience: October 23, 2019

Thumbnail of user kerrys4
Florida
1 review
3 helpful votes
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September 14th, 2012

I have never had any issues with Zulily. On the contrary, I think they're great!

You are not ordering from them, you're ordering through them. They state quite clearly that there are no refunds before you purchase, so you know what you're getting into. I've bought Crocs for my kids and Croc shirts also. Items take a week or two to get to Zulily and a week or so from them to you, so yes, it also takes a while, but when you're getting an item at over 50% off retail, it's part of the deal!

I ordered a really cute pair of Big Buddha boots from them and when they arrived they did not fit me! My size was correct, but the boots are sized SUPER small. I called their customer service and they automatically refunded me the money, they added an additional $10 store credit to my account AND I get to keep what they considered faulty merchandize. I will give the boots to a friend.

ABOVE AND BEYOND. I ADORE Zulily and will buy there often. LOVE THEM!

Date of experience: September 14, 2012

Thumbnail of user jayneh8
Oregon
2 reviews
5 helpful votes
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February 7th, 2016

I ordered a bunch of stuff before christmas, got it all venire christmas. In January I ordered a dress that ended up being to big. They told me to donate the dress and they will credit my account and give me 10.00 credit. That is awesome customer service! Some items are a lil slower but it's great sometimes I forget what I ordered and then I get a present in the mail!

Date of experience: February 7, 2016

Thumbnail of user victoriaf12
Nebraska
1 review
1 helpful vote
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June 19th, 2016

I have been ordering stuff from Zulily for about half a year already and they never let me down. I have at the very least 100 items of different kind like: clothes, perfume, lingerie, jewelry, kitchen supplies, bedding, working out stuff etc and nothing ever came defective or dissapointed me. Besides, they always send me different coupons on wine or food. I am very happy about Zulily and going to shop with them furthermore. The website with the best deals on the best items.

Date of experience: June 19, 2016

Thumbnail of user jasminer15
Alabama
2 reviews
2 helpful votes
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March 23rd, 2015

Love shopping on this website! Always find really good deals. Only thing that sucks is that it takes forever seems like to receive your merchandise. It seems like the actual vendor sends it to Zulily who then in turns put their own box with their name on it. Then ships it to you. It would be so much faster if Zulilly would just send their own "boxes/packaging" to their vendors and with every purchase the vendor sees from this site they would send it to the customer direct using that packaging. Other than that, still love them!

Date of experience: March 23, 2015

Thumbnail of user thaisb2
California
2 reviews
0 helpful votes
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September 9th, 2019

I have bought many, many items from Zulily over the years and have never been dissapointed. The items are of good quality be it clothing or other. I am very much pleased with this company. If I had to have one issue it is that the tops of clothing are most always very thin and can be seen thru easily, all in all am a very satisfied customer.

Date of experience: September 7, 2019

Thumbnail of user jenniferr572
South Carolina
1 review
0 helpful votes
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October 25th, 2019

I check Zulily everyday! I love everything about Zulily. I do not have a single negative comment. I would like to shout out their customer service representatives... anytime I have had an issue with an item, they are quick to remedy the situation and are always super polite.

Date of experience: October 23, 2019

Thumbnail of user kimberlys557
Michigan
2 reviews
0 helpful votes
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February 26th, 2020

Zulily has an abundance of products for all categories. I enjoy shopping on this site because of the sales and quality of items that are offered. I would recommend this shopping site to all my friends.

Date of experience: February 25, 2020

Thumbnail of user jennym42
Mississippi
9 reviews
14 helpful votes
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March 22nd, 2016

I have ordered quite a few clothes from Zulily. So far I have been very pleased. The quality is good and the sizes fit. I recently ordered 11 tunics. Today I read the reviews. I am so hoping I will not be disappointed.

Date of experience: March 21, 2016

Thumbnail of user laurag520
North Carolina
1 review
0 helpful votes
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February 26th, 2020

There are so many products to choose from on Zulily. I enjoy shopping with Zulily because there are many unique items that I cannot find in stores. Customer service is excellent. I have made many purchases from Zulily and I am always pleased.

Date of experience: February 25, 2020

Thumbnail of user cindyh365
Texas
1 review
0 helpful votes
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October 26th, 2019

I have to say every item I have purchased from Zulily has been of good quality. The customer service department has always been more than helpful when I had a need. I will continue to shop with Zulily and will always recommend them to others!

Date of experience: October 24, 2019

Thumbnail of user roxannep22
Indiana
1 review
0 helpful votes
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July 18th, 2019

The prices are great but some of the items are good and some not-so-good. As you shop you become more and more aware of what are the reliable sites and which ones you can by pass. But that is sort of how it is when you are shopping in a store. Isn't it? It's just that here you can't see immediately what your getting. But once you get the hang of how to navigate Zulily you can get some real, well made values. Don't give up too quickly.

Date of experience: July 18, 2019

Thumbnail of user claudiac12
Oregon
2 reviews
2 helpful votes
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July 1st, 2014

You have to know what quality of clothes your buying, read the description good and look at the item good, and enlarge it. If your a GOOD SHOPPER, you will get a good/decent item. I love a lot of their things, but there are some not great quality things, but normally you can pick out the NOT great stuff pretty easy. And the Italian clothes are wonderful, but sizing is really different, make sure you read the sizing.
Cheaper things need to be bought bigger too.
I like that you find some DIFFERENT things because they sell from so many different companies and stores. Kids things are so cute, and cute shoes too.
Just be a good shopper and you have no problems.
Shipping will improve with more experience, since it's a newer company.

Date of experience: July 1, 2014

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