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    Zulily

Zulily

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Overview

Zulily has a rating of 2.3 stars from 4,526 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Zulily most frequently mention store credit, return policy, and poor quality problems. Zulily ranks 9th among Daily Deals sites.

  • Service
    511
  • Value
    514
  • Shipping
    532
  • Returns
    408
  • Quality
    478
View ratings trends
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How would you rate Zulily?

Reviews (4,526)

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Reviews that mention popular keywords

customer service (1067) store credit (300) return policy (275) credit card (136) name brands (93) quality items (50) shopping experience (64) kids clothes (28)
Thumbnail of user pattym35
Missouri
11 reviews
13 helpful votes
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February 28th, 2017

Unfortunately, I always find something I find something to buy and I HAVE to buy it. Explain that to my budget! Actually, great clothes, great prices... you can't lose. They also sell shoes and lots of other cool stuff. Not cookie cutter Walmart stuff.

Date of experience: February 27, 2017

Thumbnail of user vickis402
Michigan
1 review
0 helpful votes
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November 27th, 2019

Most everything that I have ordered from Zulilly has fit, however, the few things that I have had to send back Zulilly has been awesome with any returns. I called them and they sent me a bar code that I could print out and just put on the box that the merchandise was in. I love the styles and most of all the prices.

Date of experience: November 27, 2019

Thumbnail of user angelal60
Oregon
1 review
13 helpful votes
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May 6th, 2016

When you order from Zulily items will take longer to be received. They don't warehouse the product themselves which allows them to price items lower. They have manufactures hold the product for them, you place the order, they have the manufacturer send product to them and then repackage and ship to you. I've become addicted to their site and have been very happy with my purchases. I know it's going to take 2-5 weeks to receive an item so if holiday shopping etc. I plan ahead. I've found truly amazing deals and have never had an issue with receiving an item.

Date of experience: May 6, 2016

Thumbnail of user bonnied120
Kentucky
1 review
0 helpful votes
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November 27th, 2019

I love this site! I check it every day and have multiple friends that I also check for certain brands. Great customer service. Great variety. Really good prices but don't use if you need something really quick. I use it all the time and couldn't be happier with it.

Date of experience: November 26, 2019

Thumbnail of user tonyas319
North Carolina
5 reviews
9 helpful votes
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April 21st, 2022

I like to shop online. I like the convenience. I have bought a lot of items from Zulily. I have had to return a few. They have been very courteous and helpful with me. I find their merchandise to be worth the money and their prices are very good. I do recommend them.

Tip for consumers:
I think if buying their shoes, buy a size larger than you normally wear.

Products used:
I loved the blouses and tank tops that I purchased. I also bought a poncho which I liked. It was stylish and comfortable. I bout about 8 pairs of their shoes and had to return those. I have big feet for a woman and their largest sizes are too small for my feet. But they were really cute shoes.

Date of experience: April 20, 2022

Thumbnail of user sm413
California
1 review
2 helpful votes
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December 31st, 2012

I have ordered from Zullily two different times and I was very pleased with my orders.
I bought a nice pair of platform shoes at a great price and I love them! They are comfortable and fit well. I also ordered Christmas gifts for four kids (4 raincoats, 4 umbrellas and 3 rain boots) and the sizes were all correct and I loved the items and received them in plenty of time for Christmas. I have now placed my third order... a pair of boots for myself... I accidentally ordered 2 instead of 1. I emailed them to ask to please remove one pair from my order as it was a mistake and they replied promptly to let me know they had adjusted my order to 1 pair. I was very happy and relieved to get such a quick reply. I am now excited and looking forward to receiving my boots:)
I love being able to purchase nice things at a great price!

Date of experience: December 31, 2012

Thumbnail of user robine4
Ohio
1 review
2 helpful votes
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February 28th, 2013

Perfect!
Not ONLY did my order arrive in a week when I was FULLY ready to sit on my hands for a month, but it's perfect. I saved $40 on an amazing product and it's everything I could have hoped.
Now, maybe DON'T expect a week when it says a month, and you'll actually enjoy your experience. :)

Date of experience: February 28, 2013

Thumbnail of user marlenel47
Illinois
1 review
0 helpful votes
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October 26th, 2019

I Love Zulily! They have different things everyday. They are cute. Size has been perfect and true to size. I Find things that no one else has. Price is great. Order one item and the rest of the day is free. Weekends I have had three days of free shipping. Lots of compliments on the things I buy and I tell them Zulily! I'm hooked on Zulily!

Date of experience: October 24, 2019

Thumbnail of user rockic
Michigan
1 review
0 helpful votes
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October 25th, 2019

I have found so many great bargains here. I have not been disappointed. I have purchased many wonderful gifts and housewares. I have had the opportunity to try some new things that I probably would not have tried, had I not found them on Zulily. It is hard NOT to check out Zulily everyday. My only problem with Zulily is... I hate the waiting!

Date of experience: October 23, 2019

Thumbnail of user suzanner83
New York
1 review
0 helpful votes
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September 9th, 2019

I can't get enough of shopping with Zulily. I find great buys. If I have a problem, I get a quick response from customer service. I shop daily. My family and friends love the gifts I get for them from Zulily. I love the quality and look of the clothing, shoes and jewelry I get. I receive a lot of compliments. It is a great shopping experience and I will keep on shopping

Date of experience: September 9, 2019

Thumbnail of user sheilar129
Washington
1 review
0 helpful votes
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October 25th, 2019

I love Zuilily! Unfortunately I have quite the addiction. I love these products. Such great deals & finding things I didn't know I needed is great. Just wish they would stop shipping one use plastic airfilled bags! Use recyclable cardboard or paper or anything, but plastic that you cannot recycle! Please try!

Date of experience: October 23, 2019

Thumbnail of user lindal80
Michigan
1 review
3 helpful votes
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August 30th, 2014

I just received the 8" x 2 1/4 ivory timer candle. This candle is totally awesome! It is a very rare candle to find in stores. It fit perfectly in the candle holder I have. I am so happy with these candles, they came in a pack of two. I would recommend them to any body! I Love, Love Zulily! They have the neates things you just can't find every where. There people that work in customer service have always been extremely nice and occominating. Extremely awesome Co.

Tip for consumers:
Best on line shopping Co. I have ever used. They go out of their way to make sure you are happy with what you ordered! Extremely Nice employes! My total favorite store to shop on line! So HAPPY with Zulily!

Service
Value
Shipping
Returns
Quality

Date of experience: August 26, 2014

Thumbnail of user marya275
California
1 review
4 helpful votes
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September 14th, 2015

I have been doing business with Zulily for over a year and I am pleasantly pleased at their cust on me servixe. At times I have recipe bed wrong order, or not received my order. Other tomes I have gotten merchandise that sizing didn't first right, other times items were more beautiful than pictured or better than expected. I love their variety and the convienence of ordering. I am extremely pleased!
Mary A

Date of experience: September 14, 2015

Thumbnail of user cynthiak196
Wisconsin
1 review
0 helpful votes
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October 25th, 2019

I shop Zulily all the time, thousands of dollars worth of clothing, shoes and boots. They come to my home. I do not have to go out to deal with the crowds or worry if my card will or will not swipe. I have become used to and know my favorite brands and sizes.
I do wish tho, that I could earn points or get rewards for shopping ZuliIy am aware of the bonus buys, yet the bonus does not always apply to my style. Rewards are nice.

Date of experience: October 23, 2019

Thumbnail of user patriciah32
Florida
2 reviews
1 helpful vote
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July 6th, 2014

I ordered some 'Naturlizer' sandels with low heels. They were white with some 'bling' on the straps (Mule style shoe). I love them. I wish they would have came in Narrow, but I think this will work fine for me. Great price and great look.

Date of experience: July 5, 2014

Thumbnail of user julies42
California
25 reviews
47 helpful votes
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May 19th, 2019
• Updated review

6-years & still Very Satisfied. I shop for a boy & a girl. Good Quality & Extremely nice clothing & shoes. It is important to read the size reviews when purchasing clothing because some items do run big or small ( different brands different sizing), this really helps. I Absolutely Love Zulily - STILL A BELIEVER. The items shown are from Zilily...

Date of experience: May 17, 2019

Still Zulillying
June 20th, 2018
• Previous review

I'm still using Zulilly and can honestly say there's not a week that goes by that I do not receive a compliment on something that I've purchased at Zulliy. Still a Good price for Good Quality... and don't forget many of their items have Flexpay. They should change their name to Zu-Really...

Service
Value
Shipping
Returns
Quality

Date of experience: June 20, 2018

Zu-Really The Best
June 20th, 2018
• Previous review

Ive been shopping online at Zullily.com since my Great Grand daughter was born 3-1/2 yrs now and I have continuousely been more than satisfied not only with the customer service, price, selection and style not only for her but also myself... The only ( problem is trying to decide what to get) the selection is Great and constantly updated... The quality is unbelivably good and they even have a last chance page... I am truly pleased with Zulilly and would reccomend to anyone, if you like a bang for your buck you should try Zullily out you wont be sorry... You know Im not a betting woman but if I was I'd be willing to bet you cant look at their site without placing an order!

Date of experience: July 7, 2016

Thumbnail of user heatherd6
Indiana
3 reviews
22 helpful votes
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July 21st, 2012

I use the Zulily app, LOVE IT. I've ordered between 20-30 times now and only1outfit was too small-said size 5 (toddler) but its more like a 3. Everything else I've been thrilled with! Shipping takes a LONG time, I expect 4-5 weeks about. I know I've read companies ship to Zulily then Z ships to customers. I log into account and can see if 'shipped to Zulily' or 'shipped to' me. I've bought shoes that were $120 for $15 (saw same brand online elsewhere for $120!) and every time I wear them ladies stop me to ask about them! (they are Muluks brand, VERY cool wedges)
Anyway, 2 times something I've ordered has been oversold, Zulily gave me $10 credit instantly! One time it was for a $6 cheer leading hair bow!
(worth $14 online). Very reputable company BUT plan on long shipping times and buy accordingly if you are buying for little ones (this isn't difficult folks).
My eBay name is heatherj. If you want to make sure I'm a 'normal' person, although one of my 4 children might disagree :).

Date of experience: July 21, 2012

Thumbnail of user donnat99
New Jersey
2 reviews
6 helpful votes
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February 1st, 2018
• Updated review

I have been using Zulily for about a year now. I am loving the Susan Betro tunics and tops, very up to date and feminine. The sleeves are a nice length and the quality it fantastic. I've received everything from Too Faced makeup, Muk Luk socks, hair products to shoes and much more. One minor problem was instantly resolved by a live representative that you get right away with no computerized menus. Their shipping is a little long but not unbearable. The quality is top notch with each vendor. I got a popular brand rug for $20 that is so gorgeous, everyone comments on it. I'm still wearing the Azaela brand tunics and leggings. I check every day to make sure I don't miss a debut product.

Tip for consumers:
Always check the size charts for clothing and have patience with shipping. The Muk Luk socks are soooo soft and I buy them for my family and friends. They're not always available though, but the price is like a third of regular price.

Service
Value
Shipping
Returns
Quality

Date of experience: February 1, 2018

I'm checking every day for new finds!
February 1st, 2018
• Previous review

I love the tunics by Azeala and the leggings too. Their plus sizes are great but some of the designers run very small. I stick to Azaela for leggings, they run true to size. You can get really beautiful things and values on this site. It takes a little time for delivery but it's worth it. No refunds, but you can get store credit for returns. They have pocketbooks, shoes, everything. I've bought some Batman coffee mugs that are great. You have to check this out and give them a try.

Tip for consumers:
If you are a plus woman like myself, don't buy the Chloe leggings or Chugger. They run way too small but all the others are great. I'm getting the gastric sleeve and will be left with so many 4x tunics. Maybe I can sell or donate them, lol. Have fun.

Service
Value
Shipping
Returns
Quality

Date of experience: November 13, 2017

Thumbnail of user angelag52
Nebraska
3 reviews
4 helpful votes
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May 3rd, 2016

Zulily is amazing. I've been a customer for over two years now and they have always treated me fairly and have always accepted my returns regardless of company policy stated. Most of the time they tell you to keep whatever item you were unhappy with and they will ship out a different size or credit your account for the amount of the purchase and give you a 10-15$ credit as well as a bonus for the inconvience. Yes sometimes shipping is slow but go in to buying from there knowing this. They don't make the products so they have to wait for their vendors to ship it to them and they in turn ship it to us. It's worth it in my opinion. Love Zulily!

Date of experience: May 3, 2016

Thumbnail of user maureenc125
Maureen C.
Nevada
1 review
0 helpful votes
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September 9th, 2019

Zulily offers a lot of products and I am able to find what I need at a great price. I love that I can find my shoes on Zulily at half the price of the shoe store and I am able to send my adult kids random gifts for their homes at a fabulous price with great quality.

Date of experience: September 7, 2019

Thumbnail of user karenw62
GB
1 review
4 helpful votes
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January 18th, 2015

I am a first time customer of zulily and I ordered 4 items from a company called lovebugs for my 3yr old daughter. I ordered on the 7th January and they arrived today on the 17th january. The clothes were exactly as they looked in the picture and are beautiful. Great price, gorgeous strappy dress that only cost £9.99 at 70% discount, definitely looks expensive. The 10 days wait was expected as they do warn you about it taking 10-14 days. Extremely happy with my purchase, and pleased I ordered before reading reviews as I think that I would've been put off! Happy happy!

Service
Value
Shipping
Quality

Date of experience: January 17, 2015

Thumbnail of user lizu21
Florida
1 review
0 helpful votes
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June 8th, 2022

I've been ordering from Zuiliy for a couple of years and have been happy with my purchases. Never have had a problem with returning stuff. I've even ordered dresses on their site and they fit me to a t.

Products used:
Dresses, purses. Shoes

Service
Value
Shipping
Returns
Quality

Date of experience: June 7, 2022

Thumbnail of user doloress7
California
2 reviews
2 helpful votes
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June 3rd, 2015

I've been looking for a new comforter for my bed... Why I didn't think of zulilys? I thought zulilys was just my clothes & shoes friend. Well I was wrong cause I bought a comforter that is so nice soft! It is more then I expected AND I paid a lot less. Thanks again Zulilys!

Date of experience: June 3, 2015

Thumbnail of user sherryp14
Indiana
4 reviews
11 helpful votes
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July 14th, 2015

I submitted an earlier review that I want to update. I ordered shoes that did not fit. They were about one full size too small. I sent an email to customer service and received a reply the following day. The customer service rep was very professional and said that she was going to issue a credit for the shoes on my zulily account for a future purchase. I was told to give the shoes to anyone I wAnted or to donate them to a charity. I knew when I bought the shoes that I couldn't return them and really appreciated their willingness to help me with this purchase. Thank you Casey H from zulily for your responsiveness.

Date of experience: July 14, 2015

Thumbnail of user jenniferc35
Virginia
1 review
2 helpful votes
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October 14th, 2012

I've been shopping from this site for two years now and Love it. It has become a bit of a addiction really. Two things, I always google more expensive things before I buy. One to get reviews and to check the price. Second is that I am carefull which brands I order from. They have some great stuff at really great prices. But they do have things that you can go to the fabric store and sew your self to. Shop carefully and as far a shipping goes I do not order if I have to have it in the next month. Sometime stuff ships quick sometimes it doesn't. Oh and I have had 2 things that they couldn't get so they gave me my refund and a 10 credit each time. Oh twist my arm. Love this site, don't know what has happen with you guys but mine has been great.
One last thing if the person that order those nice keen socks that were miss placed in one of box reads this. Great tast and I'm sorry (:

Date of experience: October 14, 2012

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Zulily is a daily deals site for moms, babies and kids which sells clothes, shoes, toys, products for the home.

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