Zulily has a rating of 2.3 stars from 4,526 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Zulily most frequently mention store credit, return policy, and poor quality problems. Zulily ranks 9th among Daily Deals sites.
I've shopped Zuilly for many years and can honestly say they've got the very best ever prices that I've yet to see and is why I keep coming back over and over again. Their Customer Service is Tip Top and unsurpassed and is why I'll always take a Peek at every single email they send me that tells me about the new items they've got at the great prices they afford us. Their Assortment is wide and deep as an ocean and can count on them to meet my every need for not just myself but for anyone else that I may want to buy for.
Date of experience: November 26, 2019
I just ordered an Ergo baby carrier for $54! I verified with Ergo's customer service and they said Zulily was an authorized dealer and that the Ergos on sale were authentic. AWESOME. I got a Petunia Picklebottom Ergo in the Heavenly Holland print which retails for $140! Holy cow thank you Zulily! I will be back, and I don't care if it takes a month to get to me, for that price! You guys rock!
Date of experience: September 17, 2013
It's a good thing I didn't read the reviews before I placed my order or I would not have ordered from Zulily. My first order was 2 pair of Aerosole shoes and my 2nd order was a coat. Loved both items, all were true to size. It states on the page that it takes 10 to 14 days to ship. So I really wasn't expecting the orders for about 3 to 4 weeks. Going in with that mind set, I wasn't disappointed.
Date of experience: December 6, 2011
I've been shopping on Zuliy for years and have always been happy with the selections they have, shipping policies and most importantly their customer service. Anytime someone compliments me on either something I've bought for myself or a gift for someone else I brag about how I found it on Zulily.
Date of experience: July 18, 2019
I have been shopping on-line with Zulily for about 10 years and have grown
Increasingly excited over the variation of items, whether it be clothes, shoes,
Home products, even furniture, and now the QVC items daily. Zulily has always
Been very fair about any item that is not to the customer's liking and does their
Best to compensate you for any item that is not to the customer's approval.
Thank you for giving us the great items and the convenience that you provide!
Date of experience: July 21, 2019
Most everything has gone smoothly. One incident were I got the wrong package. The Zulilly rept made me 100%. I am a big fan. I have done most of my Christmas shopping. I think Zulilly is the best place to get fantastic bargains.
Date of experience: October 23, 2019
I really like Zulily, most of the sites that they have I don't shop at, but that's fine. I don't shop at most stores either, or buy most brands. But, they do have a number of things, items, and brands that I do shop for, and they have good prices on them, and that's what I love about Zulily. I even bought my new sewing machine on Zulily because I couldn't get a better price anywhere. So, if you don't see what you want today, and you might not see it tomorrow, be patient, it will be there, and you're going to be happy that you waited a little while.
Date of experience: February 25, 2020
I love Zulilly and I have never had any problems with them. It says right there on the website that you cannot return things and that the shipping takes several weeks. I have gotten several fabulous things from them. I just don't buy things unless I am familiar with the brand being sold. If I am not I do some research before I purchase.
Date of experience: January 11, 2014
Zulily has everything you need for online shopping with prices you will not believe! From clothing to careening you cooking. You can find it all here with brand name products at prices you can afford! This is my go to online store with something for everyone!
Date of experience: January 9, 2020
I've ordered from Zulily multiple times. The past two times, there were items in the shipment that were not what I expected size-wise. Both times, they refunded my money and shipping in Zulily dollars and told me to keep the items. Although I was disappointed that I didn't get the items I wanted, I was pleased that I didn't have to start with the return shipping. I thought they were very resonable and responded to my complaints in record time.
Date of experience: June 20, 2012
I have bought many items on Zullily. Ninety-nine percent I've been very satisfied with my purchases. Returning items hasn't been a big deal either. It's just fun to shop on Zylily. I find things I've never seen before. Great shopping experiece.
Date of experience: October 23, 2019
I ordered a Reborn Pintuck Tunic from Zulilly. I googled the item to check on quality and prices elsewhere. After reading negative reviews, I was hesitant, but the top was inexpensive, and I could always donate it if I was unhappy. It took some time to receive, which was stated on the website, so I was not surprised. Yesterday, a beautiful top arrived that fit perfectly. The material is soft, and I checked all the seams to make sure it had been sewn well. The tunic looks adorable with leggings or skinny jeans, and if I were younger, I could wear it as a short dress. I didn't have any issues, so I did not use customer service and cannot speak to this issue. I ordered an inexpensive top, what I ordered arrived, and I am happy to wear it. They do not lie on the website... delivery is slow, there aren't any refunds, I read every FAQ, but for $24.00, I received an great top. Make sure you read the web site conditions before ordering.
Date of experience: August 13, 2017
I can always find something I need and something I want when shopping but the best part is that since they have such great prices, I can get both! I have had good experiences with the shipping also, I realize it can take longer at times so I just prepare for that.
Date of experience: September 17, 2019
Not one week goes by that I don't get at least one order delivered from Zulily. I have NEVER been disappointed with anything I ordered. Customer service has always been very courteous and helpful with any questions I have. I have ordered jewelry, clothes, shoes, boots and sandals I have loved everything.
Date of experience: April 3, 2016
I have to completely agree with the review posted by Erika L. I have absolutely no complaints about Zulily.com... My experiences with the site are in line with my expectations and these expectations are completely disclosed to you by Zulily... if you are looking for fast shipping or need items quickly, this site is not for you and you have to understand that, which I do. I love Zulily thusfar, and I also understand that when I order from them, I may not see that item for another month or so. There are no surprises here so I am really puzzled by all of the negative reviews.
Date of experience: October 14, 2015
I read through all the reviews, but decided to try them anyway. I read the terms and conditions and seemed to understand the negative reviews by shipment and returns etc. They guaranteed that the shipment would be before christmas I was a little nervous but I called and placed my oder the customer service was great. I cannot tell you how happy l am with my daughters shoes they look exactly like the pictures 1O/1O for me. Good job Zuliliy Thank you!
Date of experience: December 8, 2017
I have ordered a lot from Zulily, and I'm happy to say that I'm extremely satisfied with everything that I have received from my orders! I would say if the rating goes up to 5 Stars, I want to give them 8 - 10 Stars. Everything I have received is of the highest quality. I can highly recommend the shopping experiment with Zulily!
Approving of everything,
Vali Smith
Date of experience: October 28, 2019
I ordered a pair of Minion slippers for myself and i have to admit that i was a little bit nervous and a little bit hesitant at first because of all the bad reviews that i read but i decided to go ahead and try it anyway and I'm soooooo glad that i did! Not only were they shipped within 2 weeks but they only charged my debit card once (not twice) and they didn't even charge it until after the item was on it's way. The slippers were exactly like the picture that they posted and I've gotten a ton of compliments from people who see me wearing them on my feet. I'm not sure why there are SO MANY negative reviews on here and I'm sorry for those of you who had a crappy experience but my experience was GREAT! :)
Date of experience: July 20, 2015
I've had great success shopping with zulily. The few times things weren't right zulily easily made them right with one phone call. So I never have a worry shopping with zulily. It's always a pleasure.
Date of experience: September 7, 2019
Everything I have purchased from Zulily is wonderful! The longer shipping is all part of the business,,, Love All of it! I Hope it moves into Canada! Get many many compliments on the clothing I wear and the Home décor is very unique!
Date of experience: December 4, 2015
I like the customer service. They are very helpful and do everything possible to make shopping with Zulily pleasant. I have not had any misgivings and have not had orders I couldn't be replace. Thank you Zulily for your time and effort to make shopping with you pleasant.
Date of experience: September 7, 2019
I wasn't sure when I could see the reviews of customers before ordering...
I JUST GET MY STUFF. Everything is Ok. All items in the one shipping and cloths look great. I had to wait over two weeks but I expected that.
Date of experience: October 10, 2013
First of all, the sizing being all over the place is due to the dofferent BRANDS being sold. Of course they're all different. Second, once a sale is OVER is when the item ships. So if you buy an item that went on sale THAT DAY, you have to wait until the sale is over (usually 2 or 3 weeks later) in order to get your item (s). Seriously, people, read the way Zulily works. It'd eliminate a lot of these ridiculous bad reviews. It's like complaining that your coffee is hot. Well, duh.
Date of experience: January 2, 2016
I wanted to take the time to send this site some well deserved stars. I've been a customer for a few years now and have some advice. Yes, the items take a long time ship, because zulily isn't warehouse that just packs and ships it, and they explain this on their website. Quality is a craphoot, either know what you are buying, or research it if possible before hand. Super cheap items are likely that cheap for a reason. If you are unsure about size, even with a provided chart, order big. My biggest complaint is stuff made overseas tends to run small. That said, I have lucked out too, following the size guide for jeans and they end up being jeans-nirvana. Oh, another thing I like is that they have cool plus sized stuff modeled by actual plus size models (not size 10 is plus size size model) - very hard to come by even on the internet!
Date of experience: March 3, 2014
Their products are top quality. I've bought everything from sheets to clothes to shoes. I've also ordered toys. I've had one shirt I wanted to return due to a small flaw. They wouldn't let me but sent me a brand new one! I had two and gave one to a friend.
Date of experience: October 23, 2019
Zulily is a daily deals site for moms, babies and kids which sells clothes, shoes, toys, products for the home.
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