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    Zulily

Zulily

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Overview

Zulily has a rating of 2.3 stars from 4,526 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Zulily most frequently mention store credit, return policy, and poor quality problems. Zulily ranks 9th among Daily Deals sites.

  • Service
    511
  • Value
    514
  • Shipping
    532
  • Returns
    408
  • Quality
    478
View ratings trends
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How would you rate Zulily?

Reviews (4,526)

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Reviews that mention popular keywords

customer service (1067) store credit (300) return policy (275) credit card (136) name brands (93) quality items (50) shopping experience (64) kids clothes (28)
Thumbnail of user kellyc83
South Carolina
1 review
2 helpful votes
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November 22nd, 2015

I am in shock right now at the amazing quality of customer service of Zulily! Not only were they extremely prompt in responding, but also EXTREMELY generous in handling my return request! I will most definitely continue to use the site if not for their customer service alone!

Date of experience: November 21, 2015

Thumbnail of user ericar114
Pennsylvania
1 review
0 helpful votes
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February 26th, 2020

This website is part of my daily routine, I log in at 9am faithfully daily. With that being said it is a new store everyday, you can go back to the previous days as well but it is a new store everyday. You can find everything on this site.

You should know that shipping is $7.99 when the item is available to ship and if it qualifies for faster shipping then it will cost more money. Also know Zulilly is also owned by HSN/QVC. Shipping can take a while like weeks and if you want to return there is a $7.99 return fee off of your purchased items and you can only ship back up to 4 items at a time.

Prices are comparable and sometimes not low enough to buy but there are times where there are unbeatable prices. All and all it is a great site to shop if you know what you want.

Date of experience: February 26, 2020

Thumbnail of user angelaz65
Kentucky
2 reviews
0 helpful votes
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February 26th, 2020

Best shopping site. Have purchased clothing, household, plants, holiday and jewelry and many, many gifts from this site. If a problem with a shopping site within this site occurs its fixed better than you coukd imagine and FAST.

Date of experience: February 26, 2020

Thumbnail of user na83
Connecticut
1 review
0 helpful votes
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February 26th, 2020

Great Products and customer service reps are great. Love all the apparel, shoes and jewelry I have purchased. I called customer service as the necklace I purchased was damaged and it was replaced in a few days. Thanks Zilily.

Date of experience: February 25, 2020

Thumbnail of user delleb1
Kentucky
1 review
0 helpful votes
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September 9th, 2019

Zulily is the site I use to purchase just about everything! People ask me all the time where I get my outfits and the answer is always Zulily! I also get lots of things for my grandchildren, from toys, playhouses, clothes to stocking stuffers.

The only complaint I have is that some of the clothes coming from China are not well made.

Date of experience: September 7, 2019

Thumbnail of user cynthiav54
Arizona
1 review
1 helpful vote
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May 15th, 2019

I have purchased many things from zulily. I have purchased many boys dress suits and dress shoes. I have purchased fitflops and crocs. I have purchased toys and educational workbooks and other books and even magazines I have bought household decor. When I have not been satisfied they always take care of me promptly.

Date of experience: May 14, 2019

Thumbnail of user teresar147
New Mexico
4 reviews
0 helpful votes
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September 9th, 2019

I live in a very isolated town. There aren't many choses for shopping. I have to go to Lubbock or Amarillo, TX to get anything other than basic supplies. Zulily is my life saver! I can find things for my family and have them sent directly to them. I can find things that I can't find here. I order for me as well. I love the free shipping after paying for it once. I will continue to use Zulily.

Date of experience: September 9, 2019

Thumbnail of user tammyd148
Maryland
1 review
0 helpful votes
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August 17th, 2019

I have been satisfied with very purchase that I have made. I thinks it helps if you really pay attenion to the details on the product to be sure its what you want. I like that when ordering it tells you when an item is going to ship out, thatI way I can decide if I want to wait that long.

Date of experience: August 16, 2019

Thumbnail of user annec249
California
3 reviews
15 helpful votes
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August 17th, 2019

Items take longer in some cases, and the items don't show where they are made and shipped from. When the items are shipped from out of the United States the items are cancelled and no reason is given other than they are cancelled and a credit will be given.
I feel we should be informed about items from other countries.
I will say I have had to work with customer service in the past and they were very informative, if they didn't have an answer they found one for you, and I appreciate that from Zully. I have had to return some things that were not quality, but for the most part, everything is very nice. I am happy you have return policy now, that is so much better, than being stuck with something you will never use, or wear. Sincerely, Anne (Annie) M Carrasco

Date of experience: August 16, 2019

Thumbnail of user lynner93
North Dakota
1 review
0 helpful votes
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July 18th, 2019

I love Zulily! I buy so many things from them and the quality has been great. I mean ALOT of things! I love the return policy and have purchased shoes to jewelry to children and adult clothing. I love that so many things are different an unique items! I always get asked where I have gotten someone and laugh as it ususally is ZULILY!

Date of experience: July 18, 2019

Thumbnail of user naomif3
District of Columbia
1 review
1 helpful vote
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March 4th, 2014

LOVE LOVE LOVE ZULILY

I've put in probably over 100 orders over the past 2 years. I've learned over time to order name brands or do some research before purchasing. For example, sometime I check out Amazon to compare prices and sometimes Amazon is cheaper. Every single time I've had a problem with an order, the Zulily customer service has refunded my money, not expected me to return the item and usually given me a store credit. So, if your order is time sensitive, yeah, don't order it from Zulily because it can take a long time and yeah, once or twice they have run out of stock on something I really wanted--but heck, who cares. I just absolutely love this site--I pretty much buy everything for my house and family from Zulily at this point.

Date of experience: March 4, 2014

Thumbnail of user gspritzer2
New Jersey
1 review
0 helpful votes
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April 13th, 2023
Verified purchase

I bought a Cole Haan popper jacket a few months ago and was very happy with the quality, price and shipping. Because of this, I just purchased some more shirts from Zulily.

Products used:
jacket and shirts

Service
Value
Shipping
Quality

Date of experience: April 12, 2023

Thumbnail of user raniaf
District of Columbia
1 review
4 helpful votes
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February 12th, 2016

I received my order in the expected timeframe. Today I was reading my emails and to my surprise I found there was a fiasco about my order. My orders was delivered to the wrong address, so the person called Zullily and alerted them. Zullily sent me an email to notify, which I didn't read at the time. Also they ordered a replacement free of charge. After I received my order, they cancelled the replacement and to my surprise they gave me $15 store credit. All I can say is "WOW". I think I am a customer for life. It is not about the store credit, it is about the service. Thank you Zullily!
Rania

Date of experience: February 12, 2016

Thumbnail of user kellyb588
Ohio
1 review
0 helpful votes
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February 25th, 2020

I LOVE shopping Zulily. Like they say, "It's a new store every day!". I have ordered over 100 items from Zulily! I LOVE when they have their BOXED sale. During BOXED sale I order all my bulk items like paper towels, toilet paper and heavy items and they are delivered right to my front door. No need to haul all of those items to my car and then out of the car...
Zulily is the BEST!

Date of experience: February 24, 2020

Thumbnail of user donnaa31
Georgia
2 reviews
14 helpful votes
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November 11th, 2015

Yes, I made an order to you approximately a month ago and have not received my order yet. Could you please send me a tracking number to my e-mail? Donna Aragon 914 Windriver Dr. Rock Springs, WY ******* This is my 1st order so hoping all is well; also my e-mail is ocdonna@q.com. Thank you all so much! Donna

Date of experience: November 11, 2015

Thumbnail of user alices222
California
1 review
0 helpful votes
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August 10th, 2019

This is the best online shopping I have ever used. Customer service is exceptional. I bought these cute little tea cups and put flowers I. Them for a birthday... they were a big hit!

Date of experience: August 8, 2019

Thumbnail of user donnaf393
Rhode Island
2 reviews
0 helpful votes
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February 26th, 2020

I can always get a great deal just love it not so much with my husband why do you need so many shoes you only have two feet lol keep doing awesome job

Date of experience: February 26, 2020

Thumbnail of user judys142
New Jersey
12 reviews
6 helpful votes
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February 12th, 2018

Love the last chance! Best deals around. Did most of my Christmas shopping on Zulily. Found some very unique gifts. I could spend hours on this site. Also, their customer service is top notch.

Date of experience: February 12, 2018

Thumbnail of user rosemaryp34
Ohio
3 reviews
0 helpful votes
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August 17th, 2019

BUT... as a very frequent buyer, there should be an option for no shipping charge, and/or free returns. I have held myself back from some purchased for that

Date of experience: August 16, 2019

Thumbnail of user debbieo44
Illinois
1 review
0 helpful votes
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August 17th, 2019

Very unique and different items on Zulily in comparison to the stores, my only complaint is the shipping charges are expensive, or I would probably order more!

Date of experience: August 16, 2019

Thumbnail of user shannonm358
California
2 reviews
1 helpful vote
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January 11th, 2020

Almost two years iv been purchasing off Zulily and I have not one complaint yet! Products are great! Customer service is excellent! Guess that's why I keep coming back!

Date of experience: January 9, 2020

Thumbnail of user joannk47
Connecticut
1 review
0 helpful votes
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September 9th, 2019

I've bought quite a few items from Zulily and have never had any trouble with their shipping. The products as well have been excellent in my experience

Date of experience: September 7, 2019

Thumbnail of user judithd138
North Carolina
1 review
0 helpful votes
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February 26th, 2020

IT is disappointing when something can not be shipped but Zulily always refunds my money plus gives me a $10 credit. That is outstanding customer service.

Date of experience: February 26, 2020

Thumbnail of user janicee42
Missouri
1 review
0 helpful votes
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July 18th, 2019

Have always been happy with my purchases for great grandchildren or myself. Plan on doing more shopping with the upcoming months leading up to Christmas

Date of experience: July 18, 2019

Thumbnail of user donnap306
South Carolina
1 review
0 helpful votes
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October 25th, 2019

Zulily is a wonderful shipping experience. I love the fact that there are categories for everyone. Fast shipping, great prices and top notch customer service.

Date of experience: October 23, 2019

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Zulily is a daily deals site for moms, babies and kids which sells clothes, shoes, toys, products for the home.

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