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    Zulily

Zulily

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Overview

Zulily has a rating of 2.3 stars from 4,526 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Zulily most frequently mention store credit, return policy, and poor quality problems. Zulily ranks 9th among Daily Deals sites.

  • Service
    511
  • Value
    514
  • Shipping
    532
  • Returns
    408
  • Quality
    478
View ratings trends
216
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How would you rate Zulily?

Reviews (4,526)

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Reviews that mention popular keywords

customer service (1067) store credit (300) return policy (275) credit card (136) name brands (93) quality items (50) shopping experience (64) kids clothes (28)
Thumbnail of user juliec822
New York
1 review
0 helpful votes
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February 26th, 2020

Yes, sometimes you have to be patient for the sale to close. When it closes, delivery is very good. Articles delivered without damage. So far I'm pleased.

Date of experience: February 25, 2020

Thumbnail of user mpasek1968
Florida
1 review
0 helpful votes
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September 19th, 2023

I had a very large order. Their web site kept me updated on the shipped. All 10 pairs of shoes showed up on time and as ordered. Perfect. Thank you.

Service
Value
Shipping
Returns
Quality

Date of experience: September 18, 2023

Thumbnail of user shirleyd121
Oregon
2 reviews
0 helpful votes
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October 26th, 2019

I come here everyday, don't always buy things but it is my favorite place to shop. Never any problems, stuff gets here in a reasonable amount of time.

Date of experience: October 24, 2019

Thumbnail of user melodyb91
Louisiana
2 reviews
2 helpful votes
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February 26th, 2020

Shop regularly for various items at great prices. You have to be patient regarding shipping but always worth the wait. Seldom have an issue & when I did they immediately make it right!

Date of experience: February 26, 2020

Thumbnail of user lisaw208
Arkansas
1 review
4 helpful votes
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October 29th, 2016

After spending over $600.00 on the ZULILY site I can honestly say I LOVE the clothes, boots and shoes. I've had fabulous experiences with customer service; they are polite, professional and personable. I pay CLOSE ATTENTION to their recommended sizing info so I ALWAYS get the correct size for my body. All items have been exactly as advertised - no false info or differences from what is shown. Further - I always have the option of speeding up orders by simply choosing various shipping rates. However - so far I've only used the standard shipping. Items arrive on time, based on whatever "date of arrival" is advertised for each individual item. It seems that many of the complaints would be prevented if the customer would simply read the info., options and suggestions provided by Zulily for each specific item. Also - I think the 24 hour free standard shipping (after a first pur chase) is a really GREAT DEAL! I LOVE SHOPPING AT ZULILY.

Date of experience: October 28, 2016

Thumbnail of user paulah181
Texas
1 review
0 helpful votes
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August 17th, 2019

Spend time every day looking at what they have. Bought 90% of Christmas last yr and had it delivered to the door. Need to read descriptions of items but quality is great.

Date of experience: August 16, 2019

Thumbnail of user joyceb190
Illinois
1 review
0 helpful votes
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September 9th, 2019

Happy with purchases and will continue to shop at this top notch site. Customer service is very good and return was taken care of immediately. I have home decorations clothing and shoes.

Date of experience: September 7, 2019

Thumbnail of user leighm80
California
3 reviews
0 helpful votes
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February 26th, 2020

You can find every level of fashion. Make your own cool vibe or follow the tried and true. Gifts are plentiful. Prices are awesome. Service is personal and helpful. Retail therapy abounds.

Date of experience: February 25, 2020

Thumbnail of user ss593
Michigan
1 review
1 helpful vote
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March 1st, 2020

Sent for many items from Zulily. Most of the time no issues. Have gotten incorrect sizes a time or 2, but no big deal. Will continue to window shop and purchase.

Service
Value
Shipping
Returns
Quality

Date of experience: February 28, 2020

Thumbnail of user suzanned139
Louisiana
1 review
0 helpful votes
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September 9th, 2019

I have received numerous items from Zulily and been delighted with all of them. Today an item came but sadly it was broken in transit... Zuliy's packaging was excellent but the manufacturer's internal packaging was not... and so the glass item self-destructed. I called Zulily and I failed to get the lady's name but she was so nice and helpful. My problem was solved and I am even more in love with Zulily for having such great employees in addition to great products. Thank you, Suzanne Danna-Harlan, Baton Rouge, LA

Date of experience: September 7, 2019

Thumbnail of user darlenet14
Canada
2 reviews
11 helpful votes
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August 2nd, 2016

While checking out another site I thought I would see what people were saying about Zulily and was shocked to see the reviews! I have made about 8-10 purchases from this site... I had one item that showed up being mildly damaged (marked) and sent off a complaint to them. I heard back immediately and not only did they refund the item but told me to keep or donate it. I purchase dresses and tunics mostly and have always received exactly what I expected. Count me a happy customer from Victoria, BC Canada with NO affiliation to Zulily. I recommend them often...
Update September 2017-I have, since writing the review above, have probably ordered 14-18 items from Zulily. One item was not what I'd hoped for so I turned it into a sleep shirt but other than that, they were all exactly as expected. Their descriptions include sizing info which has always been accurate. Their customer service has been great! I am very suspicious about the number of 1 and 2 star ratings... something smells rotten and I suspect the plethora of reviews from shady competitors.

Date of experience: August 1, 2016

Thumbnail of user terrym70
Georgia
3 reviews
5 helpful votes
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July 13th, 2015

ZULILY IS AN INTERESTING SITE--JUST ABOUT EVERYTHING AT GREAT PRICES. BEWARE ALL IN NOT RETURNABLE! HOWEVER IF YOU HAVE A PROBLEM WITH AN ITEM ZULILY STANDS BEHIND THEIR PRODUCTS. WILL REPLACE OR REFUND WITH NO HASSLES. IT IS FUN TO JUST LOOK

Date of experience: July 13, 2015

Thumbnail of user trudyl5
Canada
1 review
2 helpful votes
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November 26th, 2016

Have been buying from Zulily for about three years. No complaints. Some shipments have been slow to arrive but always get what was ordered and it fits every time!

Date of experience: November 25, 2016

Thumbnail of user geralynn12
Virginia
1 review
0 helpful votes
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September 9th, 2019

I love the variety of products you can buy and the prices, It does take long to get orders, but returning is easy too. Have purchased many, many items!

Date of experience: September 7, 2019

Thumbnail of user marinar37
California
1 review
0 helpful votes
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July 18th, 2019

Shopping with zulily is convenient shopping in the comfort of my house esp on holidays. It saves me time and I can choose items that desirable to my taste.

Date of experience: July 18, 2019

Thumbnail of user lindab1473
Missouri
1 review
0 helpful votes
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December 3rd, 2019

Good prices, good customer service. They make things right if there is a problem. I have bought clothes and other home items and am happy with all of them.

Date of experience: December 2, 2019

Thumbnail of user pamelal192
Ohio
2 reviews
0 helpful votes
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November 27th, 2019

I love shopping with zulily. My only regret is not looking into it sooner. I love all the unique things I find on there and also familiar brand names like Carter, Melissa & Doug, etc.

Date of experience: November 26, 2019

Thumbnail of user becauses
North Carolina
1 review
1 helpful vote
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April 1st, 2014

Great place for deals. Plan 3 weeks for delivery. I've ordered stride rite shoes, toms, carters shoes, beach gear, clothing, etc. Avoid unfamiliar prices; check pricing with amazon.

Date of experience: April 1, 2014

Thumbnail of user mildredl28
Virginia
1 review
0 helpful votes
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January 11th, 2020

My "LOVE AFFAIR" with Zulily began with my granddaughter when she was 3 years of age! EVERYONE, and I do mean "EVERYONE" would inquire at church, school, and the community where her beautiful clothes were purchased! She is now 13, and during the years I began LOVING Zulily's clothes for myself! The quality, cost, and customer service is "EXEMPLARY!" I gave ZUlily 4 stars because their vendors take too long to ship out merchandise! Really, that's NOT their fault, so I AM GIVING Zulily 5 STARS because they REALLY DESERVE THEM!

Date of experience: January 9, 2020

Thumbnail of user tennies
North Carolina
2 reviews
0 helpful votes
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September 9th, 2019

Love Zulily especially now that they allow returns on most items. I have found some really good deals. If I have a problem -customer service has been excellent

Date of experience: September 7, 2019

Thumbnail of user susand641
New Mexico
1 review
0 helpful votes
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October 25th, 2019

I love the convenience of being able to order boxed items along with apparel or home goods. And I really like the two pay option. Great customer service!

Date of experience: October 23, 2019

Thumbnail of user dianem177
Arkansas
2 reviews
0 helpful votes
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October 26th, 2019

I love shopping at Zulily! They offer quality merchandise at a very reasonable price. Their customer service is top notch if you ever have a problem. Highly recommend!

Date of experience: October 24, 2019

Thumbnail of user wendym295
Florida
1 review
0 helpful votes
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July 18th, 2019

I've been buying for a few years now, I had a few issues in the beginning as the company works a bit different than most, but because I can't find more beautiful styles anywhere else I learned how to shop for my body size and learned the materials for sizing, every single day I could find something I can't live without and if you could see my 2 closets you would understand, I am a walking billboard for Zulily and have had hundreds of people ask me where I got whatever it is I'm wearing that day, right down to the shoes.

Date of experience: July 18, 2019

Thumbnail of user gailw335
Washington
2 reviews
5 helpful votes
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April 25th, 2022
Verified purchase

These sites are typically for the complainers, but I have been happily shopping at Zulily for years. I read through the policies initially and fully understood that it is wasn't instantaneous delivery. Americans have been trained to believe that they will get whatever they want in a few hours, but that increases prices. Zulily offers items at a significant savings from what you would pay anywhere else for the same item. The comments about waiting 6 weeks, however, are childish lies from petulant spoiled brats. Delivery is at a slower rate than, say Amazon, but not unreasonable for clothes and household items which are seldom an "emergency". Same deal for "Quality". The clothing, etc. is always at a lower price for the same item than elsewhere. There is a wide variety and price spread, but you are an idiot if you expect to pay $15 for a haute couture item. Up your price bracket if that is what you want.
Returns are expensive for companies, also, which is why they do not use that as a typical practice and will do credits. Again, if you want better prices and a great selection of cute and unique items, this is the way it can be done!

Tip for consumers:
Just read through the descriptions carefully, as you should do on any site. Pay attention to the sizing and you will be successful with online ordering!

Products used:
I buy clothes for myself and my grand daughter, as well as gifts and household items. I have never had to ask for a refund or credit so far, and that is for several years.

Service
Value
Shipping
Quality

Date of experience: April 24, 2022

Thumbnail of user suzannem23
New York
1 review
9 helpful votes
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October 16th, 2014

I shop at zulilys all the time and never had a bad experience... they tell you it takes along time to ship. So what if it does! They have a size chart for every item. LOOK AT IT BEFORE YOU PURCHASE. I have gotten a couple things that weren't right and I called customer service and they made it right and we're happy to do it to keep me as a customer. Some of my best and favorite clothes have come from zulilys and I think it is the best! Some people are never satisfied..

Date of experience: October 16, 2014

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Zulily is a daily deals site for moms, babies and kids which sells clothes, shoes, toys, products for the home.

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