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    Zulily

Zulily

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Overview

Zulily has a rating of 2.3 stars from 4,526 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Zulily most frequently mention store credit, return policy, and poor quality problems. Zulily ranks 9th among Daily Deals sites.

  • Service
    511
  • Value
    514
  • Shipping
    532
  • Returns
    408
  • Quality
    478
View ratings trends
216
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How would you rate Zulily?

Reviews (4,526)

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Reviews that mention popular keywords

customer service (1067) store credit (300) return policy (275) credit card (136) name brands (93) quality items (50) shopping experience (64) kids clothes (28)
Thumbnail of user jillc204
Connecticut
1 review
0 helpful votes
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October 26th, 2019

Zulily has became my daily go to if I have a few free moments. Great gift ideas, clothing for my girls that would not be affordable to me at regular retail prices and items I would have never seen in a store all in one site! New items available daily! When an item sells out, I am notified as it becomes available... best of all, BEST CUSTOMER SERVICE EVER!

Date of experience: October 24, 2019

Thumbnail of user agnesb96
Florida
1 review
0 helpful votes
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March 16th, 2023

Been shopping Zulily for over 10 years, get super deals on brand name products, great customer service, easy returns, shipping is sometimes slow, but worth the wait for brand products such as Fendi, Guci, Prada, Levis,,Nike, Adidas, and so many more. Love Zulily

Date of experience: March 15, 2023

Thumbnail of user judys416
Kentucky
1 review
0 helpful votes
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July 18th, 2019

I've always had excellent service, and products when shopping with Zulily. If there is a problem with a product, the service people are very quick to take care of it for you.

Date of experience: July 18, 2019

Thumbnail of user dorothye44
Arkansas
1 review
0 helpful votes
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July 18th, 2019

Discovered Zulily back in the fall. They have lots of designs in clothing, jewelry, purses, and so much more. Take a chance an give them a try and you will be hooked.

Date of experience: July 18, 2019

Thumbnail of user melodys1
Ohio
2 reviews
9 helpful votes
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February 8th, 2012

Awesome! Just have to say I have never had any issues with this site. I actually was googling Totsy reviews because I have nothing but trouble with them and decided to google Zullily's reviews to see the difference. Very shocked with all the bad reviews, but then again Zullily appears to be a much larger company. Since everyone knows the only people who write reviews are the people who are angry I decided to write a nice one, I have ordered about 10 times and the shipping takes 7-14 days but I have always received all my items and VERY happy! Anyway if you have never ordered from this site I suggest you try it, well worth your money. If you plan on buying a gift, though, buy it in advance! Once again VERY HAPPY customer!

Date of experience: February 8, 2012

Thumbnail of user territ5
New York
1 review
1 helpful vote
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December 30th, 2015

I ordered country decor, for example a "barn mouse", pictures and a few other items. They were all good quality, cute, and everyone loved their gifts!

Date of experience: December 30, 2015

Thumbnail of user nitah6
Colorado
1 review
0 helpful votes
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October 25th, 2019

There is something new every day, the prices are good, and the customer service is friendly. I wish you carried larger plus sizes in women's clothing.

Date of experience: October 23, 2019

Thumbnail of user carriew23
New York
2 reviews
13 helpful votes
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July 4th, 2015

My mom and I ordered something a couple of years ago (2012). This site is STUNNING! I don't understand how everyone else is giving this a faulty image, but it's not my business, I am only giving out an opinion. This website is great! My mother had ordered me a Polo Assn. Yellow tee, and another one with mixed colors. They all fit perfectly and matched in size. I hope other people had a great opportunity. I believe this website is no scam, and DEFINITELY THE OPPOSITE OF DRESSLILY. (Dress Lily is absolutely terrible, and horrible service)

Date of experience: July 3, 2015

Thumbnail of user tammif1
Illinois
8 reviews
5 helpful votes
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February 18th, 2019

I love the verity and many shops have low prices. Usually once you buy something until midnight you get free shipping, so buy your smallest item 1st pay for it and then shop all you want.

Date of experience: February 16, 2019

Thumbnail of user blairl15
Oregon
3 reviews
0 helpful votes
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October 25th, 2019

Great buys on excellent products and I appreciate the option to return in some cases. It would be nice to get a credit card refund but I shop regularly so it is not a big deal.

Date of experience: October 23, 2019

Thumbnail of user christinem655
Missouri
1 review
0 helpful votes
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February 26th, 2020

Great website to shop at. The only thing I would change is some of the shipping is a bit steep. But other than that it is great. They indicated which items will ship out right away.

Date of experience: February 25, 2020

Thumbnail of user df97
Israel
1 review
2 helpful votes
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December 7th, 2015

While shipping may take a while, which is true, I had a great experience when a product was faulty. They respond to emails instantaneously, and resolved the issue asap. Very impressed.

Service
Value
Shipping
Quality

Date of experience: December 7, 2015

Thumbnail of user nancyp318
Nevada
1 review
2 helpful votes
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March 29th, 2019

I have bought 5 tunic tops from Zulily and love everyone of them. They have washed well and are as good or better than items I've bought at local discount stores.

Date of experience: March 29, 2019

Thumbnail of user jennifers233
Pennsylvania
6 reviews
67 helpful votes
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May 9th, 2016

I have been a Zulily customer for years and always found it a great resource for trendy and thrifty shopping for both me and my daughter. YOU MUST KNOW THAT MOST ITEMS CAN NOT BE RETURNED UNLESS THE ORDER IS PROCESSED WRONG OR GROSS ERROR ON THEIR PART! It states their return policy on each item so you must pay attention. I have only needed to return one item because they shipped a size different than what I ordered. Super easy and done to make me happy. They even refunded the shipping I paid for the entire order for my inconvenience! I continue to order from the site to this day. Yes, I know the items will take longer to get... again the shipping policy for each item is listed! I just received beautiful Bloch dance items for my daughter at 1/2 the retail price... I can wait an extra week or two for that!

Date of experience: May 9, 2016

Thumbnail of user whitneys67
Michigan
1 review
0 helpful votes
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October 27th, 2019

I can literally find ANYTHING on Zulily, ranging from decor for around the house (indoor or outdoor) to things that I use everyday (soap, cleaning supplies, snacks). Zulily has everything and I love the boxes even say Zulily on them so I know when they're my orders.

Date of experience: October 25, 2019

Thumbnail of user rkell
Brazil
1 review
4 helpful votes
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January 10th, 2015

AWESOME COMPANY! I am a customer for about 3 years. First, before you buy, read the company policy! Delivery, return policy, etc... YES, I had two problems in all this time! When I call, the customer service was very professional, apologise and gave me $10 credit each time I called. I usually buy from Brazil to have the package delivered at my sons address in Charlotte, NC. For Christmas, I purchased a fill things for my grand kids and among them, I purchased a boot for my grandson. According to my son, it was defective. He called Zulily and the CS lady apologise, gave him a $10 credit to my acct. And told him not to return the product because they do not accept returns. She told him do keep the product. WHAT ELSE CAN I SAY ABOUT ZULILY! G R E A T C O M P A N Y!
ORDER # ******* | January 7,2015

Date of experience: January 10, 2015

Thumbnail of user cassandrag52
California
2 reviews
0 helpful votes
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February 26th, 2020

I love shopping Zulily. They offer many different brands with excellent prices. I always check Zulily when I'm looking for a particular top or outfit.

Date of experience: February 26, 2020

Thumbnail of user janeta220
New Mexico
1 review
0 helpful votes
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February 26th, 2020

Zulily is absolutely fabulous website to shop on. Every day is something new! And their prices are amazing. You can look fabulous without paying more!

Date of experience: February 26, 2020

Thumbnail of user avaj71
New York
1 review
0 helpful votes
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September 9th, 2019

It's a very good place,? Where you can find many different items and also you be able to paid it in Payments which make you everything so much easier to buy... thx a lot. Ava.

Date of experience: September 7, 2019

Thumbnail of user sharonh446
Iowa
2 reviews
0 helpful votes
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September 9th, 2019

I really like Zulily---I've ordered a LOT from them. And it's a lot easier returning items now than it used to be if they don't work for you. Really quality clothes and not that expensive!

Date of experience: September 7, 2019

Thumbnail of user kathrynh9
Colorado
1 review
7 helpful votes
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April 20th, 2015

Ok, so I've read many reviews and every complaint seems explainable. As with any online purchase, there is always a chance of not getting "exactly" what you expected. That's the price you pay for not shopping and seeing and touching before buying. Having said that, I feel the need to defend Zulily, because they explain on their website that the orders take awhile, and why. They also explain their policy concerning refunds, and it is very easy to unsubscribe to their e-mails. I have placed several orders with Zulily, and have not once been disappointed by my purchase... surprised by color once, but not disappointed. I have been extremely satisfied with quality and pricing. I purchase clothing and shoes for my granddaughter, and I plan ahead... because I understand how Zulily works, and know that I won't get the items that I order right away. Do your research people. If you must have the instant gratification... go to the mall, if you can plan ahead and/or wait a month for your purchase, Zulily is awesome! BTW... Zulily doesn't make what they sell... if there is a quality issue, inform them so that their purchasers can address the issue... help them out, nobody's perfect. Even Wal-Mart has defective items sometimes. I always get compliments on how my granddaughter is dressed and I don't have to break the bank to give her a unique look! Thanks Zulily. :)

Date of experience: April 20, 2015

Thumbnail of user ileanah6
New York
2 reviews
0 helpful votes
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November 28th, 2019

Very happy with all my purchase, Zulily is a great place to shop, come in and try it!
I have being a customer send the opening of the store, remember Zulily me and my purple
Dress that was missing?

Date of experience: November 28, 2019

Thumbnail of user andreab394
Oklahoma
2 reviews
0 helpful votes
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October 25th, 2019

I absolutely LOVE Zulily. I have gotten the best deals, cutest clothes and greatest presents. I have found brands that I am loyal to as well as things I would have NEVER found if I were in a box store. I especially love the yearly Cabi sale and my dog adores her Bluberry pet sweaters!

Date of experience: October 23, 2019

Thumbnail of user cathyb27
Hawaii
7 reviews
5 helpful votes
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August 19th, 2019

I love Zulily. I find lots of great stuff at very reasonable prices. I like waiting to buy things on Friday because then I get free shipping Saturday and Sunday.

Date of experience: August 16, 2019

Thumbnail of user lanoram1
Ohio
2 reviews
0 helpful votes
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October 25th, 2019

I enjoy their selections, prices, web site... only drawback is sometimes it is a bit long on shipping. If I need something fast, this isn't the place to expect it.

Date of experience: October 23, 2019

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Zulily is a daily deals site for moms, babies and kids which sells clothes, shoes, toys, products for the home.

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