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    Zulily

Zulily

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Overview

Zulily has a rating of 2.3 stars from 4,526 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Zulily most frequently mention store credit, return policy, and poor quality problems. Zulily ranks 9th among Daily Deals sites.

  • Service
    511
  • Value
    514
  • Shipping
    532
  • Returns
    408
  • Quality
    478
View ratings trends
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How would you rate Zulily?

Reviews (4,526)

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Reviews that mention popular keywords

customer service (1067) store credit (300) return policy (275) credit card (136) name brands (93) quality items (50) shopping experience (64) kids clothes (28)
Thumbnail of user joannen
New York
76 reviews
293 helpful votes
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August 13th, 2020

I love this site! They are a middleman for some great products. I have purchased toys, home decor, rugs, a few pieces of furniture, clothing, essential oils, shoes, kitchen items, and lawn decor at discounted prices. I have never once been disappointed with what I received. BUT BEFORE BUYING ANYTHING, I research the internet to ensure I'm getting the best price and I search reviews of the products if they are available. This sites merchandise changes daily/every few days. I don't often purchase clothing because much of it is made in China and I'm very selective regarding the brands I buy. They do offer a lot of yoga/athletic apparel from some top brands. It's a fun site to browse. WARNING: if you are expecting to receive your items quickly, this might not be the best place for you to shop. They are very upfront about shipping times though. Shipping can be costly but if you purchase something you find at a low cost shipping is $5.99-$6.99 and then shipping is free for the rest of the day. If you order on Friday you get the whole weekend for free shipping. I know some people have had a bad experience with Zulily but if you take the time to research before you buy and you purchase brands you have heard of, you can get some very good deals.

Date of experience: August 12, 2020

Thumbnail of user chrisp646
Virginia
1 review
0 helpful votes
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October 25th, 2019

I always check my emails every morning to see what zulily has to offer that day. Find so many specials and have been pleased with my purchases. I've recommended zulily to all my friends.

Date of experience: October 23, 2019

Thumbnail of user annabell
Pennsylvania
1 review
1 helpful vote
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March 26th, 2010

Love this web site! I've found some amazing deals on high-end children's gear and other accessories here. There is always lots of new stuff posted to the site and the ordering process is fast.

Date of experience: March 26, 2010

Thumbnail of user dianned22
Canada
1 review
0 helpful votes
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December 7th, 2017

Keeping in mind that this is an international shipment and it was going to take time. Still provided a tracking system which I was able to see. Received my order and I love them.

Date of experience: December 6, 2017

Thumbnail of user donnag395
Idaho
1 review
3 helpful votes
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January 11th, 2020

I love most everything I buy. I am still learning how to compensate for the size adjustments. I wish you could get a little more acquainted with U.S. sizes. That would help a lot!

Date of experience: January 9, 2020

Thumbnail of user melissaj198
Missouri
1 review
0 helpful votes
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October 25th, 2019

Items come and go so you have to check regularly but wow. I am a Zulily fan. Order early as some items take awhile to arrive, but the quality is exactly as you see it, sometimes even better.

Date of experience: October 23, 2019

Thumbnail of user teresas440
New Mexico
1 review
0 helpful votes
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October 25th, 2019

All the best stuff at the best prices. So much fun to visit every day and find my favorite brands. Only suggestion is that shipping could be a bit quicker. Okay, A LOT quicker!

Date of experience: October 23, 2019

Thumbnail of user yolandat18
Illinois
2 reviews
0 helpful votes
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July 21st, 2019

The products and customer service is 100% the best I've seen for an on line company. I have been so pleased to be a part of my experiences for the years I've used Zulily.

Date of experience: July 19, 2019

Thumbnail of user veronical22
Oregon
1 review
3 helpful votes
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May 1st, 2016

I HAVE BEEN A CUSTOMER OF ZULILY FOR AT LEAST 2 YEARS AND HAVE NEVER EVER BEEN DISAPPOINTED. ALWAYS LOOK AT THE SIZE CHART FOR GARMENT AND READ THE DESCRIPTION OF WHAT GARMENT IS MADE OF. AS FAR AS SHIPPING THEY HAVE ALWAYS BEEN RIGHT ON TARGET WITH DELIVERY DATE AND YOU CAN TRACK YOUR ORDER. THEIR CUSTOMER SERVICE IS ALSO OUTSTANDING. THIS IS PROBABLY ONE OF THE BETTER ONLINE SHOPPING SITES FOR CLOTHING, SHOES THAT I'VE COME ACROSS. ALWAYS HAPPY!

Date of experience: May 1, 2016

Thumbnail of user kimberlyr293
Colorado
1 review
0 helpful votes
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November 13th, 2019

I love love this company. Customer service is amazing, friendly helpful and knowledgeable. I've ordered from other places NEVER AGAIN. I finally found my on line shopping home.

Date of experience: November 13, 2019

Thumbnail of user pamelar247
Louisiana
1 review
0 helpful votes
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October 25th, 2019

I enjoy the variety, the wide size ranges, and the quality of the products. From my favorite French bar soap at 1/2 the price to my ASICS that I wear for work I like having the opportunity to shop at my time and in my house.

Date of experience: October 23, 2019

Thumbnail of user sonjas10
Texas
3 reviews
4 helpful votes
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September 16th, 2018

Great products! I found my favorite brand of flip flops, Montana West and for an amazing 24hour flash sale! Super cute styles and a fabulous price! Also much faster than expected shipping.

Date of experience: September 16, 2018

Thumbnail of user janicev32
California
1 review
0 helpful votes
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September 9th, 2019

This company offers a wide variety of products from kitchen, clothing, shoes, childern, auto and if your a good customer like me u can get free shipping.

Date of experience: September 7, 2019

Thumbnail of user pearlp25
North Carolina
1 review
0 helpful votes
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October 25th, 2019

Zilily is one of my favorite websites to order from, they have good prices, variety of different selection and get your stuff back on a timely manner.

Date of experience: October 23, 2019

Thumbnail of user ghadae
New Jersey
3 reviews
8 helpful votes
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November 25th, 2014

I like zulily.com
Very good materials
The price lokes high but better than any web sit sell the same itme
And you can finde low price
L bought dresse was 5.99$ to baby 12 m and l love it
I made 3 orders and i will make more
What i dont love on it dont care about boys
They care about girls more

Tip for consumers:
you must keeb you'r eye on it

Date of experience: November 25, 2014

Thumbnail of user dalef14
California
1 review
4 helpful votes
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May 1st, 2016

Their items have always been good quality and exactly what I ordered. I buy things for my grandchildren, and they love it. All brand named items at cheaper prices then at stores. I pay a lump sum for shipping each year because I buy so much it's worth it to me. Each item gives a approximate ship date, and yes it takes awhile to get items but I plan on that. They also are upfront about not being able to return items, and it says so on each item. I have gotten some things the wrong size, but I got them so cheap, I just donated them, and it's been a small amount of what I ordered. These complaints I have read on here have all been from people who obviously do not read the site when purchasing items, and don't take their measurements and check the sizes listed. I realized the two times I got the wrong size, it was my error in measuring. They get things from all over the world, and sizing is different in different places, and it's important to look at the sizing listed. I hardly ever go to a store... Zulily is the best!

Tip for consumers:
Plan ahead for your purchases, some things can ship quickly, some can't, and read the estimated delivery time before ordering.

Service
Value
Shipping
Returns
Quality

Date of experience: April 30, 2016

Thumbnail of user karens96
Massachusetts
1 review
6 helpful votes
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March 4th, 2015

I love Zulily. I've been a customer since 2013 and have purchased more items than I care to admit, but it's over a few thousand dollars worth. Sure, there are limitations such as a no return policy and a long shipping time for most items.

So, the best way to go about using the site is to only purchase items you don't need right away, and that you're pretty sure will fit you. However, the few times with which I've had issues, I was allowed to either return or given credit and told to just donate the item. They are always amazingly helpful and accommodating.

I absolutely LOVE Zulily. 98% of the items I received were perfect. I buy mostly clothes and at times, shoes/boots. Those that weren't perfect, I either altered, or gave to Goodwill. Most items have such deep discounts, it's not much of a loss if it doesn't fit. For instance, I'm currently wearing a Sophie and Freda watch that retails for $600. Google it. And it's currently available on their site. I paid $79 through Zulily. You just need to know what kinds of items you can buy without trying on. That's really it.

Tip for consumers:
Read my review for tips

Service
Value
Shipping
Returns
Quality

Date of experience: March 4, 2015

Thumbnail of user debram314
Florida
1 review
0 helpful votes
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July 18th, 2019

Love that I can shop and buy things that I won't see on anyone else. Good quality, great pricing. An added bonus that after initial purchase shipping is included.

Date of experience: July 18, 2019

Thumbnail of user maryh1027
Idaho
1 review
0 helpful votes
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January 11th, 2020

I've been browsing and shopping with Zulily for a few years. The variety/selection of items available in many different categories ("stores") is always interesting. I've made many purchases over the years - mostly housewares, familiar brand shoes and handbags, occasionally cosmetics, rarely linens or clothing. I've been satisfied with every purchase. The items always seem to be first quality. It's been very positive that Zulily allows returns for some things now. For a long time returns were not accepted for anything, so if the item wasn't right, you were stuck with it. Only once an item was sent that I didn't order. Customer service was great, didn't want me to return the item and said they would try to find the correct recipient. Some lucky child received the very nice new snowsuit I donated to a coat drive before Christmas. Two things to be aware of - don't be expecting to receive items immediately (usually 2-3 weeks until shipping). And shipping is not free unless an additional purchase is made within about 24 hours. Zulily is not Amazon. I like Zulily and look forward to browsing every day!

Products used:
J. Jill ponte window pane wide leg pants
Le Sak leather hobo bag

Service
Value
Shipping
Quality

Date of experience: January 9, 2020

Thumbnail of user traciem27
Colorado
1 review
0 helpful votes
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September 9th, 2019

I love Zulily for lots of reasons. I don't have time to shop so it's super convenient. They also seem to have stuff you can't find everywhere. Love the little shift dresses for my little one!

Date of experience: September 7, 2019

Thumbnail of user belindam12
Virginia
1 review
10 helpful votes
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February 18th, 2016

I have been ordering from Zulily for last several years... very satisfied 90% of the time. On two occasions have had to contact costumer service and both times been impressed by the helpful and professional attitude of staff. My first call about three years ago was to return an item since I received the wrong size... easy process since it as definitely their error... sent item back and got reimbursed, no problem. Most recently this week, I received a jacket I had order for my son... to my surprise, the box had three jackets even though I paid for only one... I contacted costumer service to inform them of the error and make arrangements to either return or pay for the extra items. The answer-keep the extra jackets donate them or given them as gift, they would not accept payment since it was their error... what a concept, in a world so focused on money, profit, etc., it was refreshing to have such response. Kudos and many compliments to your Management Zulily!
My best wishes for continued success...

Date of experience: February 17, 2016

Thumbnail of user sharonm126
New York
2 reviews
1 helpful vote
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February 25th, 2016

Have been purchasing from Zulily for a while. Customer service is super, using messenger now, and response is quick, and very helpful. Couldn't be happier with my experience.

Date of experience: February 25, 2016

Thumbnail of user paulaj160
Illinois
1 review
0 helpful votes
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July 25th, 2019

Love to shop on Zulily. Fun and addictive. I'm glad they have a return policy now otherwise there are some goodies I couldn't take a chance on ordering.

Date of experience: July 25, 2019

Thumbnail of user vb7
Canada
1 review
0 helpful votes
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November 3rd, 2017

I have been buying from Zulily for 2 years and am very satisfied. The thing dislike is the sizing that is not uniform. But when I call customer service, I have no problems about returns or credits.

Date of experience: November 3, 2017

Thumbnail of user debs247
Minnesota
3 reviews
0 helpful votes
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November 27th, 2019

I love Zulily because of all the great gifts and fun ideas. They have good deals on crafts too. I've found lots of great specials on many craft items. They also have a wonderful staff for questions.

Date of experience: November 26, 2019

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