Zulily has a rating of 2.3 stars from 4,526 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Zulily most frequently mention store credit, return policy, and poor quality problems. Zulily ranks 9th among Daily Deals sites.
I now do almost all shopping online and 80% is with Zulily. They have very affordable prices and unique items. I can shop for home decorations and clothes all at the same time for one price shipping.
Date of experience: February 27, 2020
The best way to get compliments about your clothing is to shop at Zulily. Great service and product... and i am constantly being asked... where did you get that top... Zulily of course
Date of experience: July 18, 2019
I love Zulily for the variety of merchandise the have every day. Their customer service is great they really try to please you in every way possible. Zulily keep up the good work!
Date of experience: November 26, 2019
I have ordered numerous times now and have been more than satisfied with everything I have gotten. Wish things came faster but I guess that's why it's such a good deal. Highly recommend.
Date of experience: October 23, 2019
Zulily is by the best online shopping I have found. I have never been disappointed with a purchase. I have only had one item that didn't work out and was given full credit.
Date of experience: October 24, 2019
Every items that I have bought I just love them, the only thing is the ring sizes should at least some should be size 12 for a woman that have bigger hands. Just my opinion.
Date of experience: February 25, 2020
I cannot believe the steal of a deal i got on the "Doodles Ashewick Gliding Recliner" I purchased this recliner for my nursery at the price of $389.00 on Zulily. I was a bit hesitant after reading reviews of shipping taking forever. To my SURPRISE- I received my item just 4 days after purchase(which i might add I only did standard delivery, so I was expecting up to two weeks) I am PLEASANTLY surprised and will definitely be ordering from here in the future.
Tip for consumers:
Great Deals.
Date of experience: September 3, 2014
I am a Zulily shop-a-holic! I have spent well over thousands of dollars with them, and continue because I receive great products at great prices. Of course with anything too good, there's usually a catch. The catch is, you never know when you will actually receive your product. I am used to the "buy now and wait a month" concept with them. Here are a few suggestions for new users that are not grasping it.
* If you are buying for an ANYTHING that has a deadline, purchase 30 days in advance!
* When Zulily states there is No Return Policy, there really is no return policy. It's not a joke. However, if you notify them of anything that does not fit, is torn, broken, etc- they will ask you not to return it, but will credit your account partial or full payment.
* The unique part about Zulily is that they partner with a lot of wholesalers. I have done research where I really like a particular brand-designer and I want more. I end up coming across their personal site online, and find out they only sell to businesses willing to buy in bulk. Zulily gives me and others the opportunity to purchase products from these wholesalers, whom we may never could otherwise unless we found the boutiques they sell to- or are an approved vendor.
Date of experience: October 17, 2014
CORRECT VA, LUE
Please I need you to correct the VALUE of my order *******030 because here is a big mistake in the fifth item ROYAL GEM AND CAPRI PANTS INFANT in more than US$100. I require confirmation of this review and please send me the six items.
Thank for your quickly attention.
Date of experience: May 19, 2018
I love shopping with Zulily! Great deals and wide selection of products all in one convenient place! Consistently great experience with every purchase.
Date of experience: October 23, 2019
I am always happy with my Zulilly shopping experiences. The prices are great and the merchandise is top quality. As long as you are not in a hurry to receive your order, go ahead and place it.
Date of experience: October 24, 2019
My friend introduced me to Zulily a few years ago and I absolutely love it. A lot of great things to purchase for really great prices. Highly recommend.
Date of experience: October 23, 2019
I really like all the different things I'm able to get. I love the Balance leggings, Boxed, fun jewelry, new shoes, good sales on boy's items. Love it!
Date of experience: October 23, 2019
Love shopping at Zulily! Great prices, great selections! Really nice, helpful people if you need help. Daughter shops at Zulily so I thought I would give it a try. Been a few years now for me.
Date of experience: July 18, 2019
Love the prices! Also being able to purchase items later on in the day and not having to pay more shipping. Now that I can return items that don't fit, it makes it so much better,
Date of experience: July 19, 2019
I have so much fun looking at all the many items. Shopping is used friendly, free shipping for a time period lets you go ahead with the items you may have saved. Just a little tempting!
Date of experience: October 24, 2019
I have purchased over a thousand $ worth of clothing from Zulily. Yes there have been a few problems here and there, but nothing like what you all are describing. They don't deny that sometimes it may be a few weeks before you get your item. Some items are in their 'ready to ship' section so if impatient people want to order, look there. When I have had problems with the order, they have told me to donate it, or send it back. They credit my account and generally give me a $10 store credit. The clothes fit the way that they say they will fit, and they are really cute. A little more than a year ago, my closet was boring and I discovered Zulily. I started getting more interesting clothing from them, and I started feeling better about how I look. As a result, I decided to change my diet (I went Paleo) and have lost a lot of weight. Now I need new clothes! Ha! But really, I credit this to Zulily, for their cute clothing, making me want to look better... it had a snowball effect on my life. Thanks for reading.
Date of experience: October 23, 2016
I ordered three beautifully made dress everyone was saying there I got them. Yes go online to this incredible sight zulily.com. I will recommend this site to all my family and friends.
Date of experience: January 27, 2016
No matter what your looking for Zulily has it and at a better Price
The only thing then need to refresh is their Return Policy... however
I have so little I return its minuscule... Zulily For Life!
Date of experience: January 9, 2020
I love all the bargains I get! Outstanding quality! I find such nice different stuff that I do not see in stores. Customer service is out standing! Please keep bringing wonderful stuff.
Date of experience: September 7, 2019
I love this app, it has anything and everything you would want to buy all in one place. I have purchased multiple things for myself and as gifts and have no complaints.
Date of experience: October 23, 2019
I have ordered from Zulily a few times. A friend of mine orders several times a week. Neither of us have had any problems or concerns. Zulily's parent organization is QVC. That having been said, in my opinion, Zulily has one of most transparent websites and policies I have found on the internet. The negative reviews I've read here appears to be from customers who perhaps have neglected to check out Zulily's FAQs and Terms and Conditions. Considering Zulily does not typically accept returns unless damaged, I do not order items if size is an issue unless the seller provides their sizing chart. I have found the Zulily offers some merchandise that is not typically found elsewhere and of excellent quality, not to say that perhaps some items may not meet my expectations when it comes to quality. As with any merchandise, often times I google items of interest prior to placing an order through Zulily since sometimes Zulily item description may be limited and to ensure the purchase price is better than perhaps being offered elsewhere. Zulily also provides their customer service phone number and email, which often times other websites do not provide. Customer Service has issued me a refund for an item not received even though USPS alleged they delivered the item, to include a Zulily voucher for the inconvenience. I feel this demonstrates they provide quality Customer Service.
Tip for consumers:
If you feel insufficient item description is not posted on Zulily website, google item for more information prior to placing order. Since Zulily typically charges $5.95 for delivery for any items order on the same day (until 11:59 pm), so order early in the day before an item is sold out and so you have an opportunity to place additional orders to avoid additionally delivery cost for an item that was available to order the same day. Questions, do hesitate to call Customer Service.
Date of experience: July 28, 2017
I was told by a friend about Zulily. At first I was very confused because all of the merchandise is in subcategories, almost like little mini online stores. After the initial confusion, I placed my first order of some boots that I thought were black. When I received the boots about a week or so later, I realized that the boots were actually an olive color. I hate that color. I pulled up the email from Zulily regarding my order and the boots actually did say that they were olive. I just didn't read the description correctly. So I called their customer service to ask if I could return the boots and either get a refund or get an exchange for a black pair because I would never wear the olive boots. The lady was nice and informed me that they do not accept returns but that they would refund my money and that I could give the boots to someone who would use them. I was so pleased that they refunded my money for something that was my mistake. Great customer service. I have ordered 5 more orders since then and will continue to order from them. Love their store!
Date of experience: January 9, 2016
I can't wait to get home every evening to see what new things I can buy. When I receive the email notifications I get all excited and have to open them right away.
Date of experience: November 26, 2019
I sincerely hope this post goes viral, because I just hung up from one of the best customer service experiences of my life. I ordered a winter coat from Zulily a few weeks ago. When I received my order, I could see through the packaging that the coat material wasn't going to work well with the two breeds of dogs we have. Coarse dog hair and certain materials don't mix. I called customer service and asked how to return the unopened coat for a refund. I spoke with a sweet young man named Patrick, and he let me know he would refund my money immediately. I asked again how to send it back, and he said, "Please don't send it back. If you know someone who needs a winter coat or if you would like to donate it to a charity, that would make us very happy." I honestly thought he was kidding. It took me a moment to realize he was completely serious, and then came the tears. I just don't know other companies that do this, do you? I thought Zulily was pretty incredible before, but after today, I'm a customer for LIFE. The world needs more LOVE like that. Honest business. Honest ethics. How refreshing!
Date of experience: January 13, 2016
Zulily is a daily deals site for moms, babies and kids which sells clothes, shoes, toys, products for the home.
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