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    Zulily

Zulily

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Overview

Zulily has a rating of 2.3 stars from 4,526 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Zulily most frequently mention store credit, return policy, and poor quality problems. Zulily ranks 9th among Daily Deals sites.

  • Service
    511
  • Value
    514
  • Shipping
    532
  • Returns
    408
  • Quality
    478
View ratings trends
216
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How would you rate Zulily?

Reviews (4,526)

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Reviews that mention popular keywords

customer service (1067) store credit (300) return policy (275) credit card (136) name brands (93) quality items (50) shopping experience (64) kids clothes (28)
Thumbnail of user bevg9
Texas
1 review
2 helpful votes
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June 10th, 2017

They are upfront about how long the items take. I don't mind. If I need something within a couple days, I just go to a local store. I have probably made over 50 purchases over the last few years and maybe 3 times had a problem with the product. Each time customer service has been excellent by giving me 100% refund, and a credit of $10.00 for the inconvenience. Love them!

Date of experience: June 10, 2017

Thumbnail of user juliem634
Oklahoma
1 review
0 helpful votes
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August 19th, 2019

Often long wait on shipping times but well worth the payoff! Always happy with the merchandise o have received and when I've needed a return it was easily dealt with. I keep coming back for the deals!

Date of experience: August 17, 2019

Thumbnail of user tammyk146
Wisconsin
1 review
0 helpful votes
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August 17th, 2019

Great site with huge variety of offerings in so many different areas. They have everything you can think of in every price point. I continue to find unique things for myself as well as excellent gift items!

Date of experience: August 16, 2019

Thumbnail of user karolh15
Tennessee
1 review
10 helpful votes
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February 26th, 2020

Thank you requesting my review of Zulily. I've truly enjoyed my shopping experience. Easy online ordering & credit card payments. Excellent customer service. Only wish shipping was faster, however I understand grouping items together helps keep reduced cost of items. However I've been waiting almost a month on an order, which seems too long of a wait. Also, why am I receiving different shipping amounts? Has there been an increase in shipping rates? Thanks!

Date of experience: February 25, 2020

Thumbnail of user denisem17
California
1 review
0 helpful votes
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February 4th, 2014

Zulily is an intermediary. They are not the manufacturer, so complaints about quality and sizing are not relevant. Research the brand you are thinking about buying elsewhere on the web to find out, for example, whether it runs large or small, or whether quality is an issue.

Of the literally dozens of purchases I've made on Zulily, I've been satisfied with 90%. The remaining 10% (which didn't fit or didn't flatter me) I simply wrote off as the cost of deep discounts and no returns/refunds. I gave those items away to friends they DID fit.

I've also used zulily to purchase gift items for small children; excellent, original ideas like educational kits.

Yes, you will wait. No, you cannot return things. Yes, you should do your research.

But when you're buying a pair of jeans that retailed for $175 for $38, and they fit? Bliss.

Date of experience: February 4, 2014

Thumbnail of user meganm75
California
1 review
2 helpful votes
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November 27th, 2016

My self and my sister-in-law shop on the site daily and have been using it for the last 3 years. Almost all of my Christmas presents this year were bought off Zulily. I did shop ahead of time because I do know that packages are often a little slow to arrive, however they are exactly what I'm looking for! I am always a little nervous about buying clothes online but everything else is amazing, and anytime I've had any packages that I felt like we're taking too long to arrive I had excellent customer service and receive my package Within the Zulily had. Set with me originally or I was compensated with site credits.

Date of experience: November 27, 2016

Thumbnail of user kimc57
Canada
1 review
2 helpful votes
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October 16th, 2014

I am happy with all my purchases, great deals, if you know what you are buying. Yes, you don't get instant gratification, takes a little while to receive, but if you are not in a hurry, it is fine.
Bought a lot of infant high end stuff, a lot cheaper, and really cute.
Only one item, was not available, didn't ship, emailed them, they emailed me an apology immediately, then later told me they could not get the item, refunded me on my cc, and gave me a store credit to boot.
No complaints here, from Canada. Cheap shipping and mostly no duty.

Date of experience: October 16, 2014

Thumbnail of user jadef27
California
1 review
0 helpful votes
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October 25th, 2019

Zulily has been a great experience.
I love how things are new to shop every day the only change I would recommend is having faster shipping so you get your items faster because amazon most other companies competitor beats everyone when it come to shipping it fast. Also maybe having a rewards program for loyal customers

Date of experience: October 23, 2019

Thumbnail of user jeannel116
Washington
1 review
0 helpful votes
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July 21st, 2019

I love love love this site! They have tons of items at far below retail price. I have almost no reason to shop anywhere else! The only drawback is that returns are quite expensive ($8.95) and you always take a risk when you purchase clothing on line. Usually the size chart is accurate, but on occasion, it has not been.

Date of experience: July 19, 2019

Thumbnail of user wendys387
Connecticut
1 review
0 helpful votes
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February 26th, 2020

Zulily has made shopping a great experience for me. The site has great features like the favorites heart. I can choose what appeals to me. After I can go back and pick from my favorites. I can check reviews good and bad. I get detailed size, length, material etc. Most of the time the pictures show back & front. I have used their customer service by email and they are quick to respond and resolve issue. Every day there are more companies selling on Zulily's. I've purchased clothes, accessories, a rug, pillows, shoes, boots, towels, and gadgets.

Date of experience: February 25, 2020

Thumbnail of user delayneb
North Carolina
1 review
0 helpful votes
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November 27th, 2019

I quite honestly shop on zulily more than I shop on amazon. The variety is what keeps me coming back day after day. I've seen items on here that I've never seen anywhere else and yet when I do see it the price is to die for. I get compliments all the time from coworkers, family, and friends on where I bought something and can often say every aspect of what I'm wearing I got from zulily for a deal.
I also work in customer service and can honestly say the customer service here is exceptional. Its rare I gave a problem but when I do the resolution is always so easy and every rep I've dealt with has been so helpful.

Date of experience: November 26, 2019

Thumbnail of user shannonl161
Tennessee
1 review
0 helpful votes
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October 25th, 2019

I've had all wonderful experiences with Zulily. Their products have all been of good quality. Their customer services is unbeatable. I love that my credit card it linked to the account and order totals can be broken down in 3 payments. Also having free shipping all day after your first order is amazing! I've told anybody that will listen about Zulily. Thanks for the wonderful service.

Date of experience: October 23, 2019

Thumbnail of user kristinec43
Ohio
2 reviews
0 helpful votes
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October 26th, 2019

In this world of online shopping, Zulily is one site that you can depend on for variety, good prices and great service. I have had only a few issues with orders, but they have stood by their products and made it right. I appreciate the excellent service... that is hard to come by these days!

Date of experience: October 24, 2019

Thumbnail of user lanaw28
New York
1 review
0 helpful votes
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October 25th, 2019

I've purchased many items from Zulily and it's always easy and way cheaper than anywhere else. I was impressed with Customer Service when I needed them. I just wish everything shipped in three to five days. But it's worth waiting if I can get such great buys.

Date of experience: October 23, 2019

Thumbnail of user portiam8
Washington
1 review
0 helpful votes
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July 18th, 2019

I'd want for everyone to have the same experience I've been having, and if there's been a problem, Zu always makes up for it. I've learned what works & what doesn't to a large extent. I've learned never to order fresh plants-not once have they come to me alive, the photos are always beautiful, so it can be a real draw to buy them. The kitchen & household items are usually spot-on, though, as are some of the clothing manufacturers, always check the sizing chart and some of the companies will even print if the sizes run large or small, which is a great help. The customer service people are just that--there to serve the customers. If you are thinking about shopping here, go ahead and take the plunge, and if you've ordered before but have been disillusioned give them another try, who knows, you may be pleasantly surprised.

Tip for consumers:
Steer clear of live plants.

Products used:
Kitchen aids and gadgets, leggings and blouses, home décor and household.

Service
Value
Shipping
Returns
Quality

Date of experience: July 18, 2019

Thumbnail of user miriamh31
Utah
2 reviews
0 helpful votes
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July 18th, 2019

I am a plus-size woman, and it's so nice to have the great selection compared to stores. Very reasonable prices; especially their sales. They will also refund damaged items, or give you store credit so you can select something else. I have been doing all my clothing shopping with Zulily for over a year, and remain a satisfied customer.

Date of experience: July 18, 2019

Thumbnail of user susans1861
Susan S.
Michigan
1 review
0 helpful votes
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February 26th, 2020

I love this business. Many pluses ~ prices, styles, sizes consistent with brands, shipping can be slow so be sure to check on that if you need or want something quickly. Minuses ~ return fees are ridiculous high, shipping times can be a pain. Overall more pluses in my book!! People will ask where I bought something and I always answer Zulily!!

Date of experience: February 25, 2020

Thumbnail of user dianeh548
Florida
1 review
1 helpful vote
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February 27th, 2020

I love shopping at Zulily. A little too much sometimes. The prices are great and they offer so many different things. I have received a couple of items that were broken or the wrong item, but they were quick to fix the situation and even gave me credit towards my next purchase. I love that you can spread out your payments for three months also.

Date of experience: February 27, 2020

Thumbnail of user torekap
Kentucky
1 review
1 helpful vote
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April 28th, 2017

Okay, I've been ordering from this site for over a year. I've mostly been satisfied with all of my purchases. Different places provide the items they sell so sizing for clothing and shoes can vary. It's important to check the sizing chart each time. Also I've learned which brands are better than others. I absolutely love my dresses, jeans, and purses I've gotten from there.

Date of experience: April 28, 2017

Thumbnail of user deborahm571
Massachusetts
1 review
0 helpful votes
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January 11th, 2020

Zulily offers a wide assortment of merchandise at great prices. I've made a number of purchases there and have been satisfied every time. One item did arrive broken and it was quickly replaced with no need to return the defective one.

Date of experience: January 9, 2020

Thumbnail of user linr21
Georgia
1 review
0 helpful votes
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November 27th, 2019

I've ordered from Zulily over the past several years. I've been able to find great products and good prices. I especially look for wide shoes. Only on two occasions that I've had to return items and was given a credit plus more to use on my next order. It does take longer at times for orders you come since sometimes they are shipped from overseas. My experience overall has been really good. I will continue to order from them.

Date of experience: November 26, 2019

Thumbnail of user lavaughna1
TT
1 review
0 helpful votes
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October 27th, 2019

My experience shopping over the years has been great. I love the way there is always something new in addition to the old (so if I missed it the last time it's back again). You can't beat their prices. Your prompt and excellent customer services, truly makes shopping with you guys enjoyable. Thank you.

Date of experience: October 25, 2019

Thumbnail of user caseym93
Georgia
1 review
0 helpful votes
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October 26th, 2019

I've had very few problems with Zulily. There are always great deals and adorable products. Occasionally I will get a dud, but I think that's due more to me not reading the reviews of how something fits. I've only ever had to contact customer service once, but when I did, it was easy and quick. They were very polite and helpful.

Date of experience: October 24, 2019

Thumbnail of user kellies62
Massachusetts
1 review
0 helpful votes
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November 27th, 2019

I found out about Zulily a few years back and I have been hooked ever since. So much variety, favorite brands and awesome prices. I can always be assured I won't run into someone wearing the same thing.
I have only had a couple of returns with all of the product I have purchased over the years. Customer service was fast, efficient and very friendly. I like the reviews for the items that are coming out now. I make sure to review my purchases so everyone will know how happy I am. I purchase all of my business clothes and more on Zulily right from the comfort of my own home. And now some of it has faster shipping. Zulily is my go to shopping. Thanks Zulily!

Date of experience: November 26, 2019

Thumbnail of user stephanied298
Montana
1 review
0 helpful votes
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November 27th, 2019

I've never had a problem with my orders, & if there was they fixed it right away. And gone beyond what I expected. Very loyal customer because of the service I've received, which is hard to come by these days. The one thing I would change would be the # viewing on items. I would move it so you could see the product because it covers up a lot of the pictures making be bypass things I might buy. Love the option of 2 payments on items occasionally as well. It makes it easier to purchase more.

Date of experience: November 26, 2019

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About the business

Zulily is a daily deals site for moms, babies and kids which sells clothes, shoes, toys, products for the home.

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