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    Zulily

Zulily

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Overview

Zulily has a rating of 2.3 stars from 4,526 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Zulily most frequently mention store credit, return policy, and poor quality problems. Zulily ranks 9th among Daily Deals sites.

  • Service
    511
  • Value
    514
  • Shipping
    532
  • Returns
    408
  • Quality
    478
View ratings trends
216
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How would you rate Zulily?

Reviews (4,526)

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Reviews that mention popular keywords

customer service (1067) store credit (300) return policy (275) credit card (136) name brands (93) quality items (50) shopping experience (64) kids clothes (28)
Thumbnail of user monicaa90
Georgia
1 review
0 helpful votes
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October 25th, 2019

Overall there are good deals on good quality products. I have been disappointed with a couple of purchases but only a couple out of 20+ items. Shipping is usually quick.

Date of experience: October 23, 2019

Thumbnail of user kristil48
Idaho
1 review
0 helpful votes
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October 25th, 2019

I honestly have gotten wonderful items/clothing for years thru Zulily. Occasionally items have not been what I expected but I've returned those and gotten refunds as I would anywhere else.

Tip for consumers:
Very happy with majority of items and easily returned/refunded for items that did not work.

Products used:
Clothing, shoes, handbags, jewelry, makeup, seasonal decor, kitchenware, household organizers, bedding, & more

Service
Value
Shipping
Returns
Quality

Date of experience: October 23, 2019

Thumbnail of user deborahm12
Idaho
4 reviews
14 helpful votes
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April 24th, 2013

OK. Maybe I got lucky, but Zulily worked beautifully for me. I ordered before reading the reviews and then held my breath until the order came. Much to my surprise, every single item came in two weeks. When I wore the first dress received, 15 co-workers complimented me and one co-worker noted the excellent quality.

Everything I got was new, individually sealed in plastic bags, and was as pictured.

My only concerns are:

1. Some of these items can be found elsewhere for similar prices. I found two of the dresses I bought and some popsicle cake pans on Amazon. All of these would've shipped free through Amazon prime, and the prices were within three dollars of the Zulily price.

2. Not being able to return items is a concern, especially since the prices are so similar to other options. If items aren't as they appear or even if they just don't meet your needs, there's not much you can do.

That said, there are quality deals on the site. $6.00 for shipping is quite reasonable considering the items are coming in two or three different boxes. As for the delay, I've had cancellations and delays on other sites. At least you know what you're getting into here.

My feeling is that if you want a variety of stuff with one shipping cost, and don't mind a long wait and possible non-receipt of items, go for Zulily. You might lose time but you won't lose money.

Date of experience: April 24, 2013

Thumbnail of user marilynb31
New York
1 review
8 helpful votes
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November 6th, 2015

I ordered several hundred dollars worth of clothes from SammyDress, NastyDress & Zulily. I believe they are all the same company. I read the sizing chart carefully. I am a size 12. The reviews (which I suspect they wrote themselves) states that the clothing runs large. I got size large for most (not much comes in XL) & all the XL they had for the clothes I wanted. One XL tee could be worn as a dress (or a car cover) if you were a size 22 -all the rest were barely size 4s. They are ugly - don't hang right, have exposed threads, ragged seams & are made out of flimsy nightgown material. One shirt ripped when I just put it on a hanger. The shipping costs are more than the clothes - it more than doubles your bill. And everything comes jammed in plastic envelopes (I got 7 dresses & 4 blouses crammed in one envelope that was just a tiny bit larger than my hand. Returning things is ridiculous & expensive & time-consuming. Just save your money & don't give these guys a nickel. You will never get your money's worth - even if the crap was free. I'm thoroughly disgusted with these scam artists.

Tip for consumers:
DON'T BOTHER!

Service
Value
Shipping
Returns
Quality

Date of experience: November 6, 2015

Thumbnail of user conniew142
Florida
1 review
0 helpful votes
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August 17th, 2019

I buy from Zulily at least 2 times a month. Every time I have received top quality and super fast shipping. I did have a problem one time and it was handled in less than 5 minutes. Love it

Date of experience: August 16, 2019

Thumbnail of user elizabethr404
Pennsylvania
3 reviews
3 helpful votes
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May 2nd, 2019

Have been using zulily for over a year and so has my husband (buying things for me) and have not had a problem. As long as you know about returns before you purchase you'll be fine.

Date of experience: May 1, 2019

Thumbnail of user lindac1842
Pennsylvania
1 review
1 helpful vote
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February 27th, 2020

Am very pleased with the items i have purchased didn't have to send back, fit perfect, material great seems sewed perfect i would tells others about Zulily. Great site.

Date of experience: February 27, 2020

Thumbnail of user dianed38
Rhode Island
1 review
3 helpful votes
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December 24th, 2015

I LOVE Zulily. I have had nothing but good experiences with them! And I have been ordering from them for years! They are also very polite on the phone.

Date of experience: December 24, 2015

Thumbnail of user mariek97
Texas
1 review
0 helpful votes
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August 18th, 2019

I have almost always been pleased with my many purchases through the years. When there has been the very infrequent problem it was always fixed to my complete satisfaction.

Date of experience: August 16, 2019

Thumbnail of user brendap390
North Carolina
1 review
0 helpful votes
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February 26th, 2020

I LOVE Zulily! Great deals on great products every day! I've never been disappointed with an order. All products have been top-notch quality! And YES! I've ordered a lot!

Date of experience: February 25, 2020

Thumbnail of user patrician263
Arizona
1 review
0 helpful votes
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February 26th, 2020

I love shopping at Zulily. There's something new and different every day. Sooner or later you will find something you didn't even know you needed or had to have.

Date of experience: February 25, 2020

Thumbnail of user dellindaa
Texas
1 review
0 helpful votes
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October 26th, 2019

I absolutely love Zulily. The prices are so affordable and the quality is superior. I also love way they display their items under different categories. And it changes everyday!

Date of experience: October 24, 2019

Thumbnail of user merryh19
Wisconsin
1 review
0 helpful votes
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October 25th, 2019

I love the great deals that I find on clothing, shoes, and toys for my grandson. I also appreciate that Zulily has a return policy now for most items.

Date of experience: October 23, 2019

Thumbnail of user paulh1607
India
8 reviews
3 helpful votes
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November 24th, 2020

I purchased some baby items from zulily and it was great experience. Quality of products is excellent and delivery is fast. Price is affordable. Recommended to friends and family.

Date of experience: November 23, 2020

Thumbnail of user aprilp99
New Jersey
1 review
0 helpful votes
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August 19th, 2019

Love the options and items but only wish returns were easier. Sometimes shipping is delayed but customer service is great. Large selection of unusual items.

Date of experience: August 17, 2019

Thumbnail of user ellenh134
Missouri
1 review
0 helpful votes
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October 25th, 2019

Wonderful selection of various items all in one place! Be careful of the off brand clothing sizes though. Not consistent. Name brand items are terrific.

Date of experience: October 23, 2019

Thumbnail of user sallyc134
Minnesota
1 review
0 helpful votes
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September 9th, 2019

I find it's dangerous for me to "just take a look" each time I get a Zulily email. I often find something that calls my name. Mostly, I'm pleased with what I find and am happy I looked.

Date of experience: September 7, 2019

Thumbnail of user angelk56
New York
1 review
0 helpful votes
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September 9th, 2019

I love Zulily! You never know what they are adding to their site! I love getting the emails daily to advise me of what is new! So many items and categories! Love!

Date of experience: September 7, 2019

Thumbnail of user annw280
Texas
1 review
0 helpful votes
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September 9th, 2019

Pleased with the selection of products, as well as the prices. Shipping is sometimes very slow. Any problems are handled in a timely manner, and resolved to the satisfaction of the customer

Date of experience: September 8, 2019

Thumbnail of user tracym230
Illinois
4 reviews
0 helpful votes
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July 18th, 2019

There is a risk that you will get something that doesn't quite fit, but I stick with dresses and tops and shoes and purses. Pretty much my closet is loaded with Zulily.

Tip for consumers:
Don’t expect speedy shipping. Only order items you can wait for. Check the size charts!!!

Products used:
Dresses shirts shoes and purses

Service
Value
Shipping
Returns
Quality

Date of experience: July 18, 2019

Thumbnail of user amandad29
Illinois
2 reviews
9 helpful votes
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April 12th, 2015

I love this site and frequently order from it. It does however take a while to receive products but everything I have ordered has been great quality and I have not been let down yet.

Date of experience: April 12, 2015

Thumbnail of user virgenab
Pennsylvania
1 review
4 helpful votes
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January 25th, 2016

Love this site. I ordered a pair of boots that had to much glue on them. I called customer service they told me to keep them or donate them AND they refunded me my money.

Date of experience: January 25, 2016

Thumbnail of user pennyc93
Georgia
1 review
0 helpful votes
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July 20th, 2019

Zulily is a great place to find nice clothing for the entire family. Good quality. The only downfall is the shipping of products is not dependable. It might be a few days or a month.

Date of experience: July 18, 2019

Thumbnail of user tigerg1
Washington
3 reviews
13 helpful votes
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September 10th, 2015

I have never had a problem with this site. In fact, literally everything I have ever bought has fit nigh perfectly, with the exception of a single bra (flimsy) and a pair of leggings (too small). I am plus sized, very tall, with long arms and a curvy shape. It is almost impossible for me to find clothes that fit well, including in more expensive brands (Michael Kors, Tulle, etc). It is so rare to walk out of a physical store with anything that I truly loved and that really fit nicely. Every time I open a package from Zulilly, it is like everything in it was made for me. The pair of jeans I am wearing right now is just out and out perfect. That NEVER happens. As a fat person with very big hips and a small, high waist, getting pants that work and aren't horribly uncomfortable is like finding a unicorn. But Zulilly just keeps giving me unicorns! I am happy with everything I get.

I want to defend them a little bit too: do not buy from any website before you have read and understood the return policy. I read it all before I bought anything and thus the lack of returns and the time it takes to ship were not surprises to me. I don't buy things I need fast from Zulilly because that is simply not what they do. But through them I can get 500$ worth of clothes for 200$. I call that a win. Another strategy is to buy things a size up from what you need so that if it turns out too big you can easily have it tailored down for not very much money.

Tip for consumers:
1) No returns

2) Shipping takes quite awhile

3) Consider ordering a size up if you're concerned

Value
Shipping
Quality

Date of experience: September 10, 2015

Thumbnail of user bethc210
Georgia
1 review
0 helpful votes
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October 5th, 2018

Love Zulily, yeah its a bit slow but I can sit at home and see what I like and buy it. Prices are great. I don't go out shopping anymore when I can just look and find something I like with Zulily.

Date of experience: October 5, 2018

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Zulily is a daily deals site for moms, babies and kids which sells clothes, shoes, toys, products for the home.

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