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    Zulily

Zulily

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Overview

Zulily has a rating of 2.3 stars from 4,526 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Zulily most frequently mention store credit, return policy, and poor quality problems. Zulily ranks 9th among Daily Deals sites.

  • Service
    511
  • Value
    514
  • Shipping
    532
  • Returns
    408
  • Quality
    478
View ratings trends
216
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How would you rate Zulily?

Reviews (4,526)

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Reviews that mention popular keywords

customer service (1067) store credit (300) return policy (275) credit card (136) name brands (93) quality items (50) shopping experience (64) kids clothes (28)
Thumbnail of user suna4
Illinois
1 review
3 helpful votes
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December 17th, 2014

I placed several orders with Zulily over the past year. I understand the lag in shipping and I am ok with it. However, twice they sent items which did not meet my size selection. Since the site is insistent on NOT taking returns, I emailed them about the wrong product and that I will not order anymore as they do not take returns. I was not satisfied with the reply I got. They were willing to take back the item I purchased (which was appreciated) but I am supposed to take care of shipping (when they are at fault, why do I need to do that? And I already paid to get this item shipped to me) and they will only issue a store credit. I am holding off on ordering from their site, although I really love many of their items as well as the price. Shopping on their site can get pretty addictive if you are patient enough to wait for your order to be shipped

Tip for consumers:
Unless there is a serious defect in your order, they will not take returns. Be prepared in those cases to make a return on your own charges. Keep all the tags, bags,receipts to include with your return. Be prepared to accept store credit.

Service
Value
Shipping
Returns
Quality

Date of experience: December 17, 2014

Thumbnail of user elysiav
Colorado
2 reviews
0 helpful votes
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February 6th, 2014

So far 4 out of 4 orders have been great! I agree with another poster that you must do your research on the items you order. Yes, it does take longer to ship and the site explains why. The items I purchased were for very good prices and they are very good quality.

Date of experience: February 6, 2014

Thumbnail of user sarahl205
Maryland
1 review
5 helpful votes
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April 18th, 2017

I just bought 5 dresses from them which are way! Too big for me and I didn't like the material because they are made cheap. The website pictures are very deceiving and doesn't show true material. When I tried returning them, they will deduct 30$ from my 89$ purchase! Scam! I'm telling friends and family not to purchase from here because of this and very cheap quality. They should be fine for such deceitful advertising. Never ever will I buy here and will go around to tell friends and family. This is not good business

Date of experience: April 18, 2017

Thumbnail of user catherinem16
Illinois
2 reviews
7 helpful votes
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May 26th, 2014

I love Zulily.com. Yes, it takes a little while to get your order. But I can wait considering I am paying a fraction of the price I normally would... for super cute clothes. You do need to check the sizing chart every time or you might get something too large or too small. There are no refunds, but I have only had that happen one time, and it was my own fault. I failed to check the sizing chart. LOVE ZULILY.

Date of experience: May 26, 2014

Thumbnail of user miriaml13
California
1 review
21 helpful votes
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April 11th, 2016

Just received my second order. First was poor sizing and tissue thin fabric with poor seams and not even as good as s Walmart. Second order was even worse plus four weeks shipping. This site sucks, wish I had read the reviews. No more orders from me and I am blocking their emails.

Date of experience: April 11, 2016

Thumbnail of user jackiev32
Massachusetts
1 review
0 helpful votes
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October 24th, 2019

I purchase a lot from Zulily! But, in the last few weeks I have received items which are broken, damaged or just don't meet my expectations. It would be perfect if Zulily would send shipping return labels with my purchases so that it would make it easier to return for credit or exchange.

Date of experience: October 24, 2019

Thumbnail of user sonnyl9
Indiana
1 review
7 helpful votes
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December 20th, 2018

Products are not as described and of low quality, and nothing ever ships or is received on time. Customer service is a joke and will refuse to address any concerns, instead giving generic, canned responses and excuses for their terrible practices. THE definition of a shady company. Stay far away, there are hundreds of other merchants with better products and shipping, and WAY better customer service.

Date of experience: December 20, 2018

Thumbnail of user anneb110
Texas
1 review
1 helpful vote
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September 5th, 2017

Wow! What a slow delivery - a month. The item did not fit well and it is such a nuisance to deal with them, I do not want to go through having a return on my list of things to check on for a month or two or who knows how long. Not easy to deal with and to many other nice sites that make orders and returns super easy. Zulily does not. The prices are good, but just to busy to take the time with this group.

Date of experience: September 5, 2017

Thumbnail of user suej15
Pennsylvania
1 review
1 helpful vote
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July 22nd, 2014

Be careful. They advertise bags as a major designer with an original value in the $200 and up range. They say it is leather. I received my very cheap bag today and no, it was not Michael Kors. And it was vegan (what!). That's funny that they left that part out of the original description. No longer a fan or customer

Date of experience: July 22, 2014

Thumbnail of user karrya2
Florida
1 review
1 helpful vote
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October 16th, 2019

It is easy to order so many pretty things! I have had a couple of items that were not perfect, but I have spend thousands of dollars with Zulily and have been extremely happy. Their return process is easy and economical when returning more than one thing. I recommend Zulily to friends, co-workers and strangers when complimented on what I'm wearing!

Date of experience: October 15, 2019

Thumbnail of user cardinalr
California
6 reviews
65 helpful votes
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July 26th, 2017

You cannot even access this site unless you give them a lot of info upfront. Their ads are nothing but click-bait and I'm tired of companies trying to convince me they're "exclusive" and you have to join or "become a member" to shop their site. These butt-clowns won't see a penny of my money because I feel they're acting very sketchy with their tactics.

If you REALLY wanted my business and not just my data, you'd let me shop your site without all the B. S. This company SUCKS right off the bat!

Date of experience: July 26, 2017

Thumbnail of user ceceliam3
North Carolina
6 reviews
30 helpful votes
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November 18th, 2014

Great prices and excellent quality, but if you are in a hurry to get an item, you will want to go somewhere else. The site "pre-sells" so it takes a while to get your stuff. The longest it took me was just over a month, but I was very pleased with everything I got. I'd recommend NOT buying seasonal items because you might not get them in time.

Service
Value
Shipping
Quality

Date of experience: November 18, 2014

Thumbnail of user medaw
Indiana
5 reviews
15 helpful votes
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April 30th, 2011

Both me and my mom ordered items from this website. My order has yet to be shipped now 12 days later. My mom's order was placed on 4/13 and received 4/30. The 2 dresses my mom ordered are both not well made. One of them, on the bottom ruffle has a seam that goes down the front and one side of the seam hangs about 3/4" lower than the other side. Needless to say we will not be ordering again from them and I would highly NOT recommend anyone, craftsmanship is lousy and the shipping/processing time is just stupid.

Date of experience: April 30, 2011

Thumbnail of user kathiey
North Carolina
4 reviews
16 helpful votes
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August 17th, 2015

I love shopping with Zulily and hope they continue to offer eclectic quality clothing at a great price. Seems they have branched out a bit and sale most anything, which means you often have to be careful. My advice is to stick with brands you know and love, or pay close attention to clothing fabric content. If you do this, you will be happy 85% of the time.

Date of experience: August 17, 2015

Thumbnail of user cathyp23
Illinois
1 review
18 helpful votes
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April 11th, 2016

I have been deciding for the last couple of months whether to purchase at Zulily. With the no return policy it truly is a gamble. Well my gamble did not pay off. I purchased two tops, one was extremely too small the other was horrid. So... I learned my lesson 40 dollars down the drain but lesson learned. I will not shop with Zulily for clothes ever again.

Date of experience: April 11, 2016

Thumbnail of user barbarad501
Virginia
1 review
0 helpful votes
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February 26th, 2020

I find shopping online is both convenient and easy. My experience with Zulily has been very pleasant. I have had several returns and the returns were handled in a very positive manner. I also have purchased many Dept. 56 figurines. They are delightful.

Date of experience: February 25, 2020

Thumbnail of user natalief12
GB
1 review
5 helpful votes
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November 21st, 2014

My main concern is that I returned two dresses in the same package and was only refunded for one of them. I noticed this one month later when checking my bank statements and rang customer services. They said they had received both dresses but that one had not been refunded due to processing delays. I think that is unacceptable and have suspicions this was a deliberate ploy to delay cash outflow. The email they sent me confirming the refund did not mention that only part of the order had been refunded. Customer services said they have now processed part 2 of the refund. They were very helpful on the phone. Quality of clothes was good. Delivery time reasonable.

Service
Value
Shipping
Returns
Quality

Date of experience: November 21, 2014

Thumbnail of user judys96
Canada
1 review
8 helpful votes
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December 24th, 2016

I ordered several items from Zulily, all different vendors. Every single item was not what I expected. One item actually was garbage totally unusable. Expect less than dollar store quality. I sent a comment to Zulily and they didn't even bother to respond.

Date of experience: December 24, 2016

Thumbnail of user joannm3
Florida
1 review
1 helpful vote
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June 21st, 2013

DO NOT ORDER! Waste of Money! You get better quality clothing at Walmart. Fabrics are very thin and see through. Their sizing is off as all of the clothing I ordered is 2-4 sizes smaller than labeled!

Date of experience: June 21, 2013

Thumbnail of user jeanettev
GB
1 review
19 helpful votes
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August 14th, 2016

I would advise everyone to avoid this website. The clothes I ordered were of extremely poor quality and nothing like the description. On top of that having to pay to send back is the final insult. Please think very carefully before ordering anything.

Date of experience: August 14, 2016

Thumbnail of user vl132
Hawaii
1 review
2 helpful votes
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January 11th, 2020

Too many times are the size charts for clothing inaccurate; then it costs too much to return the item! Have lost some major bucks by refusing to pay for return postage, 'restocking fee' (?), and partial refund of item. Other online retailers WAY better.

Date of experience: January 9, 2020

Thumbnail of user cherylm437
Ohio
1 review
2 helpful votes
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June 17th, 2019

I placed an order for tomorrow at tops which should have arrived prior to my vacation. The shipment didn't arrive until 2 days after I left. Upon return from my vacation I tried on the tops. Even though I ordered the same size as I normally did the tops were to small. It is unfair that I should have to pay for returns especially since I had paid an exorbitant price for delivery for late items. I won't be using Zulily any more. I can get free shipping with Amazon.

Date of experience: June 17, 2019

Thumbnail of user deannar143
California
2 reviews
0 helpful votes
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April 5th, 2021

Several times I have ordered holiday outfits for my 4 year old, six weeks before needing. And I either get them the week of the holiday or after. I am still waiting on a Easter dress and now Easter is over! Never again!

Products used:
Kids holiday clothes

Service
Value
Shipping
Returns
Quality

Date of experience: April 5, 2021

Thumbnail of user laurab1443
New York
1 review
0 helpful votes
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February 26th, 2020

Zulily is this yummy pleasant shopping experience that dreams are made of. The shopping experiences that I've had on Zulily have been easy. Top brands with top service and delivery it's like having a personal shopper that knows what you love and need.

Date of experience: February 25, 2020

Thumbnail of user katier173
Virginia
1 review
0 helpful votes
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February 26th, 2020

Waiting weeks for items to arrive only to find that they are of poor quality or broken. Redeeming qualities: Sometimes you get lucky and find a piece that is actually decent and Zulily's customer service is great with taking care of damaged products.

Date of experience: February 25, 2020

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About the business

Zulily is a daily deals site for moms, babies and kids which sells clothes, shoes, toys, products for the home.

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