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    Zulily

Zulily

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Overview

Zulily has a rating of 2.3 stars from 4,526 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Zulily most frequently mention store credit, return policy, and poor quality problems. Zulily ranks 9th among Daily Deals sites.

  • Service
    511
  • Value
    514
  • Shipping
    532
  • Returns
    408
  • Quality
    478
View ratings trends
216
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How would you rate Zulily?

Reviews (4,526)

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Reviews that mention popular keywords

customer service (1067) store credit (300) return policy (275) credit card (136) name brands (93) quality items (50) shopping experience (64) kids clothes (28)
Thumbnail of user kathleenn68
New York
4 reviews
0 helpful votes
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September 9th, 2019

I love that you can shop on one site and find just about everything you need. Zulily brings the best brands from all over the world. The more you check the site the more unique products you can find.

Tip for consumers:
Check the shipping times. If the item comes directly from Zulily it will ship out faster. If the item come from outside the company then you will have to wait for it to be shipped to Zulily first. Always check for information regarding sizes and returns. Some items can’t be returned. If an item runs small or large there will be information in the description area informing you about what size to order.

Products used:
I never had to return an item. Shipping time varies depending on where the item is supplied from.

Service
Value
Shipping
Returns
Quality

Date of experience: September 7, 2019

Thumbnail of user bonniel146
Ohio
2 reviews
0 helpful votes
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October 26th, 2019

I like to shop Zulily because of the sales and variety of products. I have ordered several different products over the years and have never been disappointed.

Tip for consumers:
Try it, you’ll like it

Products used:
A variety

Service
Value
Shipping
Returns
Quality

Date of experience: October 24, 2019

Thumbnail of user penneys1
Japan
5 reviews
0 helpful votes
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October 25th, 2019

I have purchased many things in the time that I have had my card. I have enjoy everything I have bought this far and hope to enjoy much more. I have bought some wonderful gifts as well.

Date of experience: October 23, 2019

Thumbnail of user gailc4
Florida
1 review
2 helpful votes
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July 10th, 2011

We ordered a petti skirt for my grand daughter and it arrived within 3 weeks and was beautiful, it was half the price we had seen them else where. We will definitely order again.

Date of experience: July 10, 2011

Thumbnail of user stephanieh365
Pennsylvania
1 review
0 helpful votes
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September 9th, 2019

Discounts to quality items. Shipping is long. But I enjoy the price of the items. I enjoy the entire 24 hours of shipping and on the weekend the entire weekend is free shipping.

Date of experience: September 7, 2019

Thumbnail of user vickid162
Illinois
2 reviews
0 helpful votes
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January 11th, 2020

Always fair and pleasant to work with, quality merchandise and easy to get ahold of if needed. Been with zulily for over 4 years, easiest and best online shopping ever.

Date of experience: January 10, 2020

Thumbnail of user lindar611
Washington
1 review
0 helpful votes
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September 9th, 2019

I always love what I purchase from zuilily and you can't beat the prices. The only issue is sometimes it takes awhile after it has been shipped to receive it.

Date of experience: September 7, 2019

Thumbnail of user gailc180
Florida
1 review
0 helpful votes
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November 27th, 2019

I love Zulily they have everything for everyone in the family and their prices are unbeatable, great customer service. Never had a problem with shipping.

Date of experience: November 26, 2019

Thumbnail of user ginnieg3
Tennessee
1 review
0 helpful votes
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July 18th, 2019

Only a couple times have I not loved something purchased from Zulily over the past 3-4 years (and this was before they allowed returns). Quality has been top-notch.

Date of experience: July 18, 2019

Thumbnail of user allyssac
Oregon
8 reviews
40 helpful votes
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April 17th, 2014

The quality from this place has been the best of any place around this price point. The first time I ordered I was nervous but I have NEVER received a single bad-quality item.

I don't think anybody should feel compelled to bring down their score just for not keeping the same rules as a lot of other huge retailers. You can't just throw your credit card out at everybody and assume that all of these strangers are going to financially care for you. Zulilly gets good deals because of deals they have with manufacturers which ships them stuff in bulk after customers order enough to ship the quantities out. That's a pretty awesome way of passing on savings for stuff like organic cotton and small-time boutiques from across the country that you wouldn't have found otherwise. Their rules are right in front of you the moment you sign up: no refunds! If that matters to you so much you shouldn't have placed an order.

Check the charts, make sure your screen is displaying the colors correctly, be realistic about how things are going to fit, and for god's sake, LOOK at the types of materials they use for their stuff and start learning what this stuff means. You'll know exactly what's coming in the mail if you'd stop drooling enough to do some research.

Zulilly is a wonderful place to go for almost anything baby and a lot of the times they have cute stuff for moms, too. If you're smart about what you're ordering and you can be patient waiting for stuff, this site will make your buying experience worthwhile every time.

Date of experience: April 17, 2014

Thumbnail of user judew3
Florida
1 review
0 helpful votes
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February 17th, 2014

I've been ordering from Zulily for a few years... many, many orders of clothing for the grandkids... and toys as well. My daughter and I have been more than pleased with what we've received.

They sell items made by many different manufacturers and, therefore, have no control over quality or fit. Research the brand name, if you're not familiar with it.

Zulily takes orders before getting the merchandise from the manufacturer... once the necessary number of items are sold... they order them from the manufacturer. Then Zulily has to receive the merchandise before shipping it to customers. This is explained on their site. It takes time to receive your items! They're very upfront about that.

One of my orders, which was divided up into four separate packages at no additional cost, was not delivered around the Holidays. My mistake. I used my last name instead of my daughter's married name... with her address. Christmas Time at the Post Office! According to " tracking" on the Zulily site... they were returned as "undeliverable as addressed." Very small Massachusetts town... Post Office didn't recognize my last name with my daughter's address! Zulily had no record of the return... other than the shipper's tracking info. They did not know if packages came back to their warehouse... but... they credited my charge card and gave me a $10 voucher to be used on a subsequent order. Easy Peasy!

I recommend Zulily to everyone!

Date of experience: February 17, 2014

Thumbnail of user catherineg131
Maine
1 review
0 helpful votes
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July 18th, 2019

I am always 100% happy with my Zulily experience. Great customer service, great prices. Always something new to see & many great brands that I wouldn't have tried otherwise.

Date of experience: July 18, 2019

Thumbnail of user shawnd160
Maryland
1 review
0 helpful votes
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February 26th, 2020

Don't even want to admit how much I spend! Love Zulily! I buy way toooo much. Love everything but the clothes. Wish they had free shipping all the time.

Date of experience: February 25, 2020

Thumbnail of user barbaraw188
Missouri
3 reviews
35 helpful votes
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April 30th, 2018

If youre not in a big hurry to get something, then Zulily is the place to shop. They have multiple categories that change all the time so there is always something new to look at. The only thing I would not recommend buying from them is shoes and thats only if you have an odd size. They have some of the best shoe sales, even on comfort shoes that are usually pretty pricey. Just a hint: if there are multiple items that you want to purchase, buy one by itself first. You will pay under $6 to ship that item, then everything you buy for the rest of the day is free shipping. Also, I try to wait until Friday to buy because then I get free shipping all weekend. When you see that they dont take returns, dont let that deter you. I have only had a couple of issues where the item didnt fit like I thought it would (and I buy a ton of stuff from them). On those occasions, I messaged them or emailed them and explained what was wrong. They would have me take a picture for them, then I would get my money back and they would ask me to give the item that didnt fit me to someone who could use it. Please dont abuse this. Their customer service team is amazing. The fact that they would let me donate an item I cant use is so socially responsible and completely sweet. For the most part, it takes about 4 weeks or so to get products, but Im usually just buying artwork or stuff for the house. I also buy clothes during end of season clearances, so Ive never had to worry about my orders arriving in time. Zulily wants to keep their customers happy and thats why I will keep ordering from them. Theyre a pleasure to shop with!

Date of experience: April 28, 2018

Thumbnail of user shawnb190
Washington
2 reviews
0 helpful votes
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September 9th, 2019

I have been shopping with Zulily for years now. I recently furnished our retirement condo with Zulily products. I love the items and customer service if I need an exchange or return.

Date of experience: September 7, 2019

Thumbnail of user suew217
Texas
1 review
0 helpful votes
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October 26th, 2019

I have enjoyed shopping with Zullily. The convenience and the prices are great. So far, our partnership has been great. I am a senior
So shopping on line is great for me. Thank you!

Date of experience: October 24, 2019

Thumbnail of user diannah40
Texas
1 review
0 helpful votes
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July 18th, 2019

I have bought soooo many things for my home, gifts for family, and my staging business that I should be getting a commission. I can't wait to shop every morning with my coffee and my phone!

Date of experience: July 18, 2019

Thumbnail of user jg503
Tennessee
1 review
0 helpful votes
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October 25th, 2019

I Love Zulily! It is a Great Website Something new everyday! Great Prices and Great Quality!'Great Customer Service! I tell all my shopaholic friends about it! Lol

Date of experience: October 23, 2019

Thumbnail of user flinkyg
New Jersey
5 reviews
0 helpful votes
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October 26th, 2019

Order from Zulilly all the time, the only inconvenience is shipping costs and the amount of time it takes for purchases to arrive. Overall, I love Zulilly!

Date of experience: October 24, 2019

Thumbnail of user audriem
Indiana
1 review
2 helpful votes
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April 24th, 2016

I have been ordering from zulily for over a year now, and I have been very excited each time. They kids clothes are super cute and for a great price! I've read some of the other reviews on this site which talk about clothing not fitting correctly or not making the person look flattering when they wore it. Of course youre not going to think it looks right on you, when the model wearing it is 5'9 and 120 lbs! That's a selling tactic! All stores do it. So when you shop zulily really look at the item and think of whether or not it will actually look good on you, and not if it looks good on the model, because clothes will not make you look like the model. Be realistic about what you are purchasing and you will be happy with your purchase. Again, I've order a few things for myself, tons for my kids (including shoes which I was really really happy about), and even gagdets for the kitchen and they have all been amazing! They sell real brands (like Carter's, little tykes, fisher price, etc). They do sell some cheaper made brands too so you do really have to look at what you are buying. But if you are realistic in your expectations and what you are buying then you will be excited at your purchase, as I have always been.

Date of experience: April 24, 2016

Thumbnail of user sheldas2
Florida
2 reviews
0 helpful votes
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February 28th, 2020

I have been shopping on Zulily for many many years. I love all the unusual items you find, I love all the beautiful rugs they have on Zulily for a fraction of what they cost in the store, and most of all I love the CUSTOMER SERVICE ZULILLY gives! They are absolutely fantastic they go above and beyond for the company you should do they are right up there with all the higher up mail order online outlets.

Date of experience: February 27, 2020

Thumbnail of user jeanv38
New Jersey
1 review
0 helpful votes
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July 18th, 2019

I HAVE ALWAYS LOVED ALL THE BARGAINS ON THIS SITE. NEVER KNOW WHAT YOU ARE GOING TO FIND. GRANTED YOU HAVE TO WAIT FOR THEM TO SHIP BUT IT IS WORTH IT. ANY PROBLEMS THEIR CUSTOMER SERVICE IT TOP NOTCH. I LOVE IT KUST LOVE IT

Date of experience: July 18, 2019

Thumbnail of user priscilam4
Indiana
1 review
1 helpful vote
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May 6th, 2018

Yes, I have to wait for most items I buy, but I am a bargain buyer and I have not found anytthing that can beat theri prices, unless it is used in ebay. And yes they charge $9 to send things back but I buy so much from them the $9 you can send back 5 items at a time. I have bought linen dresses from them made in Italy and they take a while to get to me, but I could not afford them in even a discount store. Soooooo I LOVE ZULILY! And I heve never had a problem with customer service.

Date of experience: May 5, 2018

Thumbnail of user jennyea
South Carolina
2 reviews
0 helpful votes
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October 25th, 2019

Zulilly is so much fun to shop.The best variety of products and the best prices.The site has unique and unusual products and I love the excitement of finding them

Date of experience: October 23, 2019

Thumbnail of user tracyg155
Minnesota
2 reviews
0 helpful votes
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September 9th, 2019

I love this website! You can find anything you want or need and there are a lot of name brands. You can find anything you're looking for and even things you didnt known you were looking for!

Date of experience: September 7, 2019

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Zulily is a daily deals site for moms, babies and kids which sells clothes, shoes, toys, products for the home.

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