• Bookmark

    Zulily

Zulily

Is this your business?
Write a Review

Overview

Zulily has a rating of 2.3 stars from 4,526 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Zulily most frequently mention store credit, return policy, and poor quality problems. Zulily ranks 9th among Daily Deals sites.

  • Service
    511
  • Value
    514
  • Shipping
    532
  • Returns
    408
  • Quality
    478
View ratings trends
216
See all photos
How would you rate Zulily?

Reviews (4,526)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (1067) store credit (300) return policy (275) credit card (136) name brands (93) quality items (50) shopping experience (64) kids clothes (28)
Thumbnail of user gloris
Illinois
1 review
0 helpful votes
  • Send Message
November 27th, 2019

Prices are awesome and such a great variety! Customer service is always helpful and problems solved promptly. Not one bad experience!

Date of experience: November 27, 2019

Thumbnail of user hollyb162
Texas
1 review
0 helpful votes
  • Send Message
July 18th, 2019

I go to zulily for everything you could possibly imagine, and now with boxed events I can even get groceries!

Date of experience: July 18, 2019

Thumbnail of user jennifero32
Florida
1 review
3 helpful votes
  • Send Message
May 14th, 2016

I discovered Zulily about 6 months ago and love their variety of unique items not found in your average cookie cutter department stores. If you are conscious of the no return policy, sizing charts, product material and shipping times you will not be disappointed. I have had a couple of items that were not in the best condition when received and they have always been fair in crediting my account for the entire purchase price as well as providing a $10 shopping credit. They do not want the item returned since they don't keep inventory so they suggest it is donated or I do whatever I want with it. I have found their response time to my emails is within hours and consider that top notch for customer service support. I believe they do their best to pick quality items from their vendors but even they are at the mercy of those same vendors since they don't house inventory. If you understand how they operate and pay attention to what is clearly outlined for each item as far as shipping, sizing and return policy you will love this site. They even let you know when the sizing chart is a general guideline because they don't have one directly from the vendor and if items are expected to run small or large. If you know your size and what material will give a little or not then you will have a 99% successful rate for fit. I am surprised at some of the negative reviews here because my experience has been nothing short of fantastic on many, many items I've ordered. No company will be perfect but Zulily has been very close to that in my opinion. I am constantly receiving compliments on all of my unique wardrobe finds and can't wait for my blue packages to come in the mail!

Date of experience: May 14, 2016

Thumbnail of user norar26
New Jersey
1 review
0 helpful votes
  • Send Message
November 27th, 2019

Love the size of the bag but enough to hold
Phone; glasses and still have room for any other goodies.

Date of experience: November 26, 2019

Thumbnail of user gwenm56
Pennsylvania
1 review
0 helpful votes
  • Send Message
October 25th, 2019

I can find anything I need on Zulily and then some, always a pleasure to shop! Gifts for friends, family and pets... one stop shopping is the best!

Date of experience: October 23, 2019

Thumbnail of user lisav258
Ohio
1 review
0 helpful votes
  • Send Message
February 26th, 2020

I absolutely love shopping Zulily! I always find neat and inexpensive items or an item at a less price here. I look forward to new finds every day!

Date of experience: February 25, 2020

Thumbnail of user ginav10
Florida
1 review
0 helpful votes
  • Send Message
May 18th, 2017

I love to buy on zulily. Each time I find stuff I can't find anywhere else. Boutique items at super deal prices. I am expecting and I get cute baby clothes, brand name and better than the shops. I have a daughter and she loves shoes and I get for her all the time. Quality is matching with what you pay. I compare zulily with a TJMax or Marshals. But some small boutiques, business show their new collection at zulily with great deals. Also is available lots of made in USA items. I get the home and kitchen stuff and work amazing. My invitees always compliments about my stuff. I have my baby shower and my daughter and me wear zulily buyed dresses. I always use the tool size. But ones my kid don't fit on the shoe because the ancle, but was les than 10 usd deal. I give to another child and was good to share. I love the chance of low shipping fares and zulily unlimited. I have once a breake item and I call. They give money back and add credit. I was so glad. Just not buy for las minute or tide dates, unless, you have what they call sheep on time warranty.

Date of experience: May 18, 2017

Thumbnail of user tamikac68
Pennsylvania
1 review
1 helpful vote
  • Send Message
December 23rd, 2022

Anything that I have ordered was excellent and good quality, They're great with customer service and I love this website to the fullest and will always shop with them as long as I'm living!

Products used:
Shoes, clothes

Date of experience: December 21, 2022

Thumbnail of user midgeb3
District of Columbia
1 review
0 helpful votes
  • Send Message
January 11th, 2020

I love all the different things you can get there and I have a credit card it's so easy to shop. With the app on my phone

Date of experience: January 9, 2020

Thumbnail of user karene322
California
2 reviews
0 helpful votes
  • Send Message
September 9th, 2019

I look forward every day to checking out the new items for sale. I've sent a few things back but I love most of what I've ordered.

Date of experience: September 7, 2019

Thumbnail of user cheryls367
California
1 review
0 helpful votes
  • Send Message
July 18th, 2019

So many things to buy. It's like an online mall in one place. New things and things already known but at fabulous prices! I LOVE shopping here!

Date of experience: July 18, 2019

Thumbnail of user susane80
Florida
4 reviews
0 helpful votes
  • Send Message
May 16th, 2017

My favorite online shopping. Good customer service experience.
My only negative is that delivery wait times are fairly long.

Date of experience: May 16, 2017

Thumbnail of user mj134
New York
1 review
5 helpful votes
  • Send Message
February 18th, 2016

U gotta be careful what u buy but you could find cheap adorable stuff also customer service is fantastic

Service
Value
Shipping
Quality

Date of experience: February 18, 2016

Thumbnail of user marciar59
Texas
1 review
0 helpful votes
  • Send Message
September 9th, 2019

Have been ordering from Zulily for years and always find what I need. Never disappointed. Great service and quality.

Date of experience: September 7, 2019

Thumbnail of user raes39
South Carolina
2 reviews
0 helpful votes
  • Send Message
November 27th, 2019

There are so many things to choose from and a new selection arrives every day! Prices are very competitive.

Date of experience: November 26, 2019

Thumbnail of user sandrac12
California
1 review
2 helpful votes
  • Send Message
June 13th, 2013

Really helpful, I feel I have saved myself a lot of trouble by reading the comments of so many unhappy customers. I'm glad this site exists!

Date of experience: June 13, 2013

Thumbnail of user patriciak301
Massachusetts
1 review
0 helpful votes
  • Send Message
July 18th, 2019

Best place to shop.if there was a problem with anything very fast response. I love Zulily I purchase all the time. Keep up the great products.

Date of experience: July 18, 2019

Thumbnail of user netj
Illinois
2 reviews
0 helpful votes
  • Send Message
October 25th, 2019

You can find almost anything. It makes no sense to be required to write a long review she a few words will do. Great finds always..

Date of experience: October 23, 2019

Thumbnail of user maryannh42
South Carolina
1 review
0 helpful votes
  • Send Message
October 25th, 2019

I LOVE Zulily! HUGE variety of products at a GREAT price. GREAT Customer Service. Zulily stands behind every product that they sell. My FAVORITE Store online.

Date of experience: October 23, 2019

Thumbnail of user pamelal159
Missouri
1 review
0 helpful votes
  • Send Message
September 9th, 2019

Seem I find something new at Zulily. Always at a fabulous price. My first stop when online shopping.

Date of experience: September 8, 2019

Thumbnail of user sherlim
Oklahoma
1 review
0 helpful votes
  • Send Message
February 26th, 2020

I appreciate the company's pricing and product availability. He variety of products is great. Thanks for great service.

Date of experience: February 25, 2020

Thumbnail of user noushinn
New Jersey
2 reviews
2 helpful votes
  • Send Message
October 30th, 2015

I order about 10 items/month, have hardly had any problems with the items, and if there's ever any issues they have always quickly resolved it.

Date of experience: October 30, 2015

Thumbnail of user wandak55
Tennessee
1 review
0 helpful votes
  • Send Message
February 26th, 2020

I have been shopping at Zulily for a long time and only 2 items didn't fit. I've ordered a lot of shoes and unique handbags.

Date of experience: February 25, 2020

Thumbnail of user dawnk123
Washington
1 review
0 helpful votes
  • Send Message
September 9th, 2019

Zulily is my go to for gifts, apparel & shoes.
I have found unique items rather than run of the mill gifts found in stores.

Date of experience: September 7, 2019

Thumbnail of user dawnk117
Illinois
2 reviews
0 helpful votes
  • Send Message
July 18th, 2019

There are so many items that they carry. Customer service is just great. The only drawback is some items take a long time to receive.

Date of experience: July 18, 2019

Sitejabber for Business

Gain trust and grow your business with customer reviews.

About the business

Zulily is a daily deals site for moms, babies and kids which sells clothes, shoes, toys, products for the home.

How do I know I can trust these reviews about Zulily?

  • Sitejabber’s mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about Zulily?

Is this your business?

Claim your listing for free to respond to reviews, update your profile and manage your listing.

Claim Your Business