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    Zulily

Zulily

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Overview

Zulily has a rating of 2.3 stars from 4,526 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Zulily most frequently mention store credit, return policy, and poor quality problems. Zulily ranks 9th among Daily Deals sites.

  • Service
    511
  • Value
    514
  • Shipping
    532
  • Returns
    408
  • Quality
    478
View ratings trends
216
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How would you rate Zulily?

Reviews (4,526)

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Reviews that mention popular keywords

customer service (1067) store credit (300) return policy (275) credit card (136) name brands (93) quality items (50) shopping experience (64) kids clothes (28)
Thumbnail of user lindam1507
South Carolina
1 review
0 helpful votes
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February 26th, 2020

Too many pages to look through. Same style in different colors should be told in 1 pic frame with color names added in that square.

Date of experience: February 26, 2020

Thumbnail of user donnab1628
Georgia
1 review
0 helpful votes
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March 17th, 2021

I have bought several cat tee shirts from Zulily and have always been happy with the quality. So far, each shirt looked like the picture!

Products used:
Cat tee shirts

Value
Quality

Date of experience: March 16, 2021

Thumbnail of user connies557
Wyoming
1 review
0 helpful votes
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February 26th, 2020

Can not beat their prices on decor. Variety is unbeatable. Reasonable delivery time.
Over priced on shipping!

Date of experience: February 25, 2020

Thumbnail of user denisem455
Virginia
1 review
0 helpful votes
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August 17th, 2019

I always look to new items that are shown on the website. I have never been disappointed. Prices are fair and delivered within time.

Date of experience: August 16, 2019

Thumbnail of user jennyg91
New York
2 reviews
0 helpful votes
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September 9th, 2019

Excellent! Fantastic merchandise offered. Adore the variety of merchandise! I don't have enough words to say how happy I am shopping on this site.

Date of experience: September 7, 2019

Thumbnail of user lucyt58
Oklahoma
1 review
0 helpful votes
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October 26th, 2019

I really like the convenience of shopping Zulily. It saves me time and the selections are great. I usually shop for birthday, holidays, etc.

Date of experience: October 24, 2019

Thumbnail of user mrsb68
Oregon
1 review
0 helpful votes
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October 25th, 2019

Always great deals, and great return policy. After your 1st purchase in a day, or over a weekend, shipping is free on subsequent orders.

Date of experience: October 23, 2019

Thumbnail of user angelag264
Missouri
1 review
0 helpful votes
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October 25th, 2019

Zulily offers a variety of items from clothes and shoes to home decor at amazing prices. My family enjoys Christmas a lot more thanks to Zulily!

Date of experience: October 23, 2019

Thumbnail of user teresas572
North Carolina
3 reviews
0 helpful votes
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February 26th, 2020

Love the products and quality and deals on Zulily. Only thing is you don't get it in a hurry. But that's ok by me. I shope early

Date of experience: February 26, 2020

Thumbnail of user helenr178
Massachusetts
2 reviews
1 helpful vote
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November 27th, 2019

Zulilly has me hooked and almost all of my Christmas shopping was done here early this year! Such great variety and prices!

Date of experience: November 26, 2019

Thumbnail of user ering21
Indiana
1 review
7 helpful votes
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January 18th, 2016

I see so many bad reviews; mainly on shipping, customer service, etc. Honestly I've had a great experience with them overall. In several orders, only one shirt didn't perfectly fit. It was slightly big and I gave it as a gift to my mother who loved it. I always think the quality of the material is fine, and have had many wears on most of the items including after washing. A few of the tunics were a little thin (wear a coat!), but have held up 100% to wear and tear just fine. Perfect for the money.

As for shipping and the possibly long waiting periods... people need to understand how the site works. They advertise items from different brands, and when someone makes the order, they send it over to that brand, who THEN ships it to Zulily, THEN to you. This can take some time and not completely in Zulily's control. If you only scroll down the page some, and read the full description, it clearly marks the time period it'll ship out. If you're okay with it, go for it! If not, simply don't buy it. I've had tracking on all my items, which was accurate.

Now, I have had a few instances where Zulily didn't quite deliver per say. Once, I recieved the wrong pair of leggings. I called customer service, and without any arguing or prompting, the lady immediately refunded my money in full, set up sending me the correct pair, told me to keep the ones I got, AND gave me a $15 credit amount. Never seen that before! Also, there was an item that was promised to ship on or before Christmas, and later it got changed to arriving late. I called Zulily, who refunded my money in full, and told me to keep the item when I got it. So whilst I normally would rate them lower b/c of these instances, their customer service more than made up for it.

Date of experience: January 18, 2016

Thumbnail of user sarak155
Michigan
1 review
0 helpful votes
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September 9th, 2019

There is such a variety on Zulily! I always manage to find something I want or need! It's so addicting!

Date of experience: September 9, 2019

Thumbnail of user paulaj14
Texas
26 reviews
20 helpful votes
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January 29th, 2015

I shope here for my granddaughters such unique items. I love that they are local or mom and pop businesses

Date of experience: January 29, 2015

Thumbnail of user tinat157
Germany
2 reviews
0 helpful votes
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July 22nd, 2019

Always great buys and great clothes, shoes, linens, and most anything else you'd need. I do love tne fact that we can return things for credit now.

Date of experience: July 22, 2019

Thumbnail of user carmend72
Texas
1 review
0 helpful votes
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October 25th, 2019

I love Zulilly! Every day there are wonderful items to see! Love the prices as well. Lots of variety!

Date of experience: October 23, 2019

Thumbnail of user latesham
Washington
2 reviews
1 helpful vote
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July 8th, 2014

It's been a great experience which landed me a great job i would recommend this site to everyone because it works thanks again.

Date of experience: July 8, 2014

Thumbnail of user inaie
New Hampshire
1 review
0 helpful votes
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September 9th, 2019

I have ordered different things from Zulily and have been satisfied. Gets me in trouble as so many things to buy. Love it.

Date of experience: September 7, 2019

Thumbnail of user kimk343
California
1 review
0 helpful votes
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January 11th, 2020

Fun to shop, great prices. It is fun to browse. I buy for myself, my husband and other family members all the time.

Date of experience: January 9, 2020

Thumbnail of user debbieg242
Washington
3 reviews
0 helpful votes
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February 26th, 2020

There are certain brands that, when listing on the zulily website, I will always check out. Some of the prices are ridiculously low.

Date of experience: February 25, 2020

Thumbnail of user tonyab85
California
1 review
0 helpful votes
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October 25th, 2019

I always look forward to the newly added items daily, name brands and great prices. I have found some great things at Zulily.

Date of experience: October 23, 2019

Thumbnail of user karenm1308
Alabama
2 reviews
0 helpful votes
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October 26th, 2019

Because of the variety of items offered on Zulily, I can always find what I need (or want) at a great price. I look forward to browsing daily.

Date of experience: October 24, 2019

Thumbnail of user christiner326
South Carolina
1 review
0 helpful votes
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February 26th, 2020

I love shopping and check almost daily for new items available. The prices are great and if I need to return something I get a credit pretty quick.

Date of experience: February 26, 2020

Thumbnail of user elenac7
New York
5 reviews
34 helpful votes
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August 7th, 2014

I've read a few reviews here and was amazed that someone could actually give this company one/two/three stars! Wow!. I am a very picky shopper and simply LOVE Zulily. I've used it for about two years for my whole family and friends and have NOT yet been disappointed! The customer service is AMAZING, that is, if an item that you received is really not working for you, Zulily refunds you (either back on your CC or as a store credit), no questions asked. Everyone in the customer service team is friendly and very professional. I am very impressed, to say the least. In regards to the shipping length, the majority of of orders do take about 2 weeks to receive, but this information is clearly disclosed on their website, so it shouldn't be a surprise! By the way, the company is doing great financially, just look up recent articles on google. And I REALLY doubt the people who posted all those bad reviews are ACTUAL Zulily customers lol. Those are probably members of competting businesses or something because those reviews do not make any sense! Well, if you say that Cole Haan, Tom Ford and Prada ( some of the featured designers on Zulily) sell CHEAP stuff, I am SPEECHLESS!)))

Date of experience: August 5, 2014

Thumbnail of user maryh1116
New York
1 review
0 helpful votes
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February 26th, 2020

Zulily has the best variety of merchandise at very affordable prices. The customer service is outstanding.

Date of experience: February 25, 2020

Thumbnail of user michellef68
California
1 review
0 helpful votes
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January 23rd, 2016

Everything I ordered from zuzilly always turned out great. The fit, the fabric, and their services. Love it!

Date of experience: January 23, 2016

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About the business

Zulily is a daily deals site for moms, babies and kids which sells clothes, shoes, toys, products for the home.

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