• Bookmark

    Zulily

Zulily

Is this your business?
Write a Review

Overview

Zulily has a rating of 2.3 stars from 4,526 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Zulily most frequently mention store credit, return policy, and poor quality problems. Zulily ranks 9th among Daily Deals sites.

  • Service
    511
  • Value
    514
  • Shipping
    532
  • Returns
    408
  • Quality
    478
View ratings trends
216
See all photos
How would you rate Zulily?

Reviews (4,526)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (1067) store credit (300) return policy (275) credit card (136) name brands (93) quality items (50) shopping experience (64) kids clothes (28)
Thumbnail of user susanc901
Maryland
1 review
0 helpful votes
  • Send Message
November 27th, 2019

I have been shopping on Zulily long before most people knew about it. I love Zulily and shop almost as much through the app as I do on amazon. Both are my number one web sites and apps equally to use.

Date of experience: November 26, 2019

Thumbnail of user maryk979
Kentucky
1 review
0 helpful votes
  • Send Message
October 25th, 2019

I am usually satisfied with my purchases. Theirs only been a couple of hic-ups but Zulliy fixed the problems. I do wish it didn't take so long for some items to ship out an you could return clothing if too small or large for exchange for right size. I do understand that this is a outlet though. Also please post pictures of the inside of purses. I like a middle zip divider an most do not show the inside.

Date of experience: October 23, 2019

Thumbnail of user lisal140
New Jersey
1 review
4 helpful votes
  • Send Message
December 22nd, 2015

Yes the shipping can be very slow and yes sometimes the items are not what they appear to be in the picture. But most of the items ( only shirts, coats/jackets and shoes) that I purchase on this site I am completely happy with. I get a lot of compliments on the items and people are always asking me " where did you get that?". AND you cannot beat the prices, so if you are ok with waiting for your items for longer than 2 weeks in some cases it is worth it. I do not like the idea that you cannot return anything, but if you receive a damaged item they will refund your money, or if an item is taking too long they give you the option of cancelling.

Date of experience: December 22, 2015

Thumbnail of user donnal24
Maryland
2 reviews
0 helpful votes
  • Send Message
January 25th, 2014

I just received my first order from Zulily and could not be more pleased. After reading all the negative reviews, I wasn't sure what to expect. My order only took a couple of weeks to get here. This is NOT a site where you can order at the last minute, because of their system. They don't place the orders until the "event" is over, and they tell you that up front. I got an adorable summer dress for $19 that I can't wait to wear, and matching necklaces for my daughter and her best friend that they're going to love. The quality of everything was very good. I just placed my second order.

Date of experience: January 25, 2014

Thumbnail of user debbiew52
Ohio
2 reviews
2 helpful votes
  • Send Message
January 5th, 2016

I have had several orders with Zulily and received them all in a timely manner except 1 and it was taken care of well before Christmas so I was able to get abother item in its place. You have to read the fine print and understand how they work. Yes they have longer delivery period but it's worth it. They offer free shipping once you place your first order of the day unless you purchase furniture or something in bulk but that's understandable. Customer service is great. I will definitely continue shopping with zulily!

Date of experience: January 5, 2016

Thumbnail of user janeth563
New York
1 review
0 helpful votes
  • Send Message
February 26th, 2020

I like this site. They have a wide array of items not just clotjing. I will say though that their sizes are a bit winky at least in women's clothing. Mostly on the small side so if in doubt size up. Some items ship quickly, some come from overseas. Everything I have bought so far was nice. Prices are great.

Date of experience: February 25, 2020

Thumbnail of user jeniferd14
Michigan
1 review
0 helpful votes
  • Send Message
October 26th, 2019

My friend turned me on to Zulilly and now I can't stop shopping! Love everything I have ordered. Keep up the good work. Only thing I wish they did was offer free shipping and choice of credit or money back on returned items. So far, I haven't returned anything!

Date of experience: October 24, 2019

Thumbnail of user valoriec6
Tennessee
1 review
0 helpful votes
  • Send Message
July 18th, 2019

Zulily is my go-to shopping app. It's addicting! I order almost weekly, because they always have something I need or can't live without. Returns are super easy, too. This is not a shopping app for people in a hurry as Zulily is a third party seller and doesn't keep inventory on hand. But that keeps costs down, which is why their prices are so unbelievable! I'm a Zulily fan!

Date of experience: July 18, 2019

Thumbnail of user shellyb13
Tennessee
1 review
3 helpful votes
  • Send Message
September 30th, 2013

I have ordered several times from zulily. I have had a pleasant experience each time. Their kids clothes are so cheap I often buy for my daughter. I do have some complaints about shipping speed, if you need it asap I wouldnt count on it. However I called with my concerns about how long my order took (about 2 weeks) to their customer service phone number, where talking to a live person is possible! And they refunded me the entire cost of my shipping with no complaints.

Date of experience: September 30, 2013

Thumbnail of user vickij14
GB
1 review
2 helpful votes
  • Send Message
April 26th, 2016

I have ordered clothes many times over the past 2 years and always been delighted. They have some very pretty items not available elsewhere and at great prices. The sizes do come up a bit small but when I contacted customer support on one item which was too small they creditted me and told me to keep and give to a friend or charity shop. Excellent!

Date of experience: April 26, 2016

Thumbnail of user colleenm193
New York
2 reviews
5 helpful votes
  • Send Message
January 20th, 2020

Ive ordered 5 items from Zulilly over the past yr. They never disappoint. Just yesterday(Sunday afternoon) i accidentally ordered the same item twice! I called the number at their "contact us" and actually spoke to a representative! She removed the duplicate and pointed out that i had free shipping since i ordered before midnight. I checked my order today, exactly as she said! Love this company!

Date of experience: January 20, 2020

Thumbnail of user karolined
Colorado
1 review
3 helpful votes
  • Send Message
November 20th, 2014

I was so apprehensive after I placed my order with Zulily and read the scathing online reviews. My order came faster than they originally said and it was fine. The items were really nice (boutique-quality) and it was all stuff you couldn't find anywhere else online and especially not for those prices! My sister is a horse fanatic and these items were horse-themed. I'm pleased. I think people are already ticked by how long stuff takes to arrive and Zulily can't do anything to make them happy. I'm going to try my luck and keep ordering from them :)

Date of experience: November 20, 2014

Thumbnail of user elld3
Canada
1 review
9 helpful votes
  • Send Message
November 15th, 2016

I've ordered a few times from sites like zulily and beyondtherack and I can tell you that zulily works a lot faster than most cheap deals sites. I recently ordered a pair of shoes as gifts for a friend and I got it delivered in less than two weeks. Before you order, check to make sure that they have the items in their warehouse. If express shipping is available then you will get what you ordered in time.

Most shoppers on these sites really just are not educated shoppers and I believe that's why a lot of negative reviews poor in. Working in customer service also lets me know that for every one negative review, there are about 20 positive experiences that are just not recorded. People are more likely to review things when they've had negative experiences than when they've had positive ones.

For new shoppers, I'd recommend starting small. Order a pair of shoes or something and see how it goes. Do not pay attention to all the negative reviews. Make up your mind for yourself.

Date of experience: November 15, 2016

Thumbnail of user sherryl35
Virginia
2 reviews
8 helpful votes
  • Send Message
July 16th, 2016

Actually the return policy is that instead of returning my order which was not the right size, Zulily refunded my money and asked me to donate the item to Goodwill or Salvation Army or give it to a friend. Can't beat that... I'm happy!

Date of experience: July 16, 2016

Thumbnail of user elizabethn129
California
1 review
0 helpful votes
  • Send Message
September 9th, 2019

I have furnished my home, my wardrobe, and bought many gifts on Zulily in the last three years. While you have to be prepared for an occasional glitch (the item becomes not available, it arrives damaged, the sizing is WAY off, or OnTrac fails to deliver), I still really love shopping here. I've bought some great deals, the photos are typically very reflective of the item, and almost everything is of good quality. I'm really glad Zulily hasn't told me how much I've spent there in total! BTW, Customer Service is excellent, too. If you are a control freak, not the place for you, but if you like a little surprise, YES!

Date of experience: September 7, 2019

Thumbnail of user ek164
Canada
1 review
1 helpful vote
  • Send Message
June 30th, 2017

Got 4 clothing items. They arrived promptly, they are exactly as shown in the pictures and feel soft and good quality. The shopping experience was continent and the clothing were cheap compared to other stores that sell the same type of clothes! Thanks zulily!

Date of experience: June 30, 2017

Thumbnail of user alisono4
New York
1 review
7 helpful votes
  • Send Message
August 6th, 2016

I ordered 2 pairs of yoga pants from their website. I bought 2 as a test, since saw a lot of bad reviews on this site. That didn't happen.

It turns out that they were built well, they were strong but breatheable, they fit me super well, they stretched in the right places, and I wore them longer than I normally wear yoga pants just because they were so comfy.

This is NOT one of those bad quality, good photo websites. At least if you're buying yoga pants in the Balance Collection. I bought 8 more after I received the first order.

Date of experience: August 6, 2016

Thumbnail of user elizaw12
Washington
1 review
0 helpful votes
  • Send Message
August 19th, 2019

Zulily is a fun way to look for sales and to try out new brands and styles. I look daily to see what's up and purchase often. Items are wonderful 99% of the time, and if ever they aren't, customer service is! My only complaint is that sometimes the packaging seems a bit wasteful when items don't ship together. This may happen when things ship from different locations, but I'm not sure. Overall, I Love Zulily!

Date of experience: August 17, 2019

Thumbnail of user vickib167
Ohio
1 review
0 helpful votes
  • Send Message
September 9th, 2019

I love grabbing items for good prices. Never know whats up for grabs, so I try to look daily. Their service (all around) is great. Shipping gets pricey, but you can combine items so it doesn't seem too bad. I buy ahead for Christmas, when I can.

Date of experience: September 8, 2019

Thumbnail of user tonyah1
New York
2 reviews
3 helpful votes
  • Send Message
September 8th, 2012

I am amazed reading these low reviews. I have been ordering from this site for a long time. I know when I place an order it may take up to 6 weeks to receive it. I have never had a problem with them refunding my money for incorrect sizes. I have done it several times. They have been excellent about giving me store credit for being inconvenienced.

The clothes they offer are the most unique and best quality clothes you will find anywhere. You cannot walk into your local store and find this kind of selection. I love this website. I wake up at 9am so I can get what I want before it is sold out.

Just be patient with them when ordering. Expect it to take a few weeks. "Do the math" as a previous poster put it. If you want exceptional clothing at great prices, you might have to wait for it. In my opinion it is worth it.

Date of experience: September 8, 2012

Thumbnail of user monicat19
New York
1 review
10 helpful votes
  • Send Message
May 2nd, 2015

I have been a customer for about a year and a half now. LOVE LOVE LOVE! Great prices, beautiful dresses, sizes are spot on. Have never had a bad experience. It does take a few weeks to ship. If there was one suggestion to make it would be to work on shipping the product quicker. Overall I am a very satisfied customer!

Date of experience: May 2, 2015

Thumbnail of user joannes310
New York
1 review
0 helpful votes
  • Send Message
July 21st, 2019

Very happy with all my purchases over the years from Zullily. Wonderful children's clothes at great prices. Terrific ideas for the home and some great bargains for me. I am a huge
Fan and always tell others about Zulily..

Date of experience: July 19, 2019

Thumbnail of user kathleenh232
Michigan
1 review
0 helpful votes
  • Send Message
August 17th, 2019

I love it for just about every thing I need except for groceries. Things do come in slowly so I have to plan in advance and things do come in broken or flawed but they do take care of the consumer. Little confused as to how the computing works on the returns but assistance with sending things back has been very good.

Date of experience: August 16, 2019

Thumbnail of user maryn70
New York
1 review
3 helpful votes
  • Send Message
February 26th, 2016

I shop all the time with zulily and have since I think 2010 or 2011. Anyway, yes it takes a while to get the items. I have received $100 of credit for shopping with them. I have gotten an item that was of poor quality and some that were to small and they credit my account for the items and I either give them away or in one case just fixed the item. I think they have great customer service as well. I'm very pleased with this company

Date of experience: February 25, 2016

Thumbnail of user mckennar
Oregon
1 review
1 helpful vote
  • Send Message
April 11th, 2014

I feel like Zulily is a prime example of the complainers being the ones to take the time to write a review but my experience was wonderful. The dress I ordered came within a week, I expected much longer due to the reviews that I read but it arrived more faster than orders made with major retailers. They allowed me to track it every step of the way. The merchandise was fantastic and the dress I bought is already a favorite. For a one-size fits all dress I was afraid it might be flimsy but it's not at all.

Date of experience: April 11, 2014

Sitejabber for Business

Gain trust and grow your business with customer reviews.

About the business

Zulily is a daily deals site for moms, babies and kids which sells clothes, shoes, toys, products for the home.

How do I know I can trust these reviews about Zulily?

  • Sitejabber’s mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about Zulily?

Is this your business?

Claim your listing for free to respond to reviews, update your profile and manage your listing.

Claim Your Business