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Zulily has a rating of 2.3 stars from 4,526 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Zulily most frequently mention store credit, return policy, and poor quality problems. Zulily ranks 9th among Daily Deals sites.
I love Zulily. I find lots of great stuff at very reasonable prices. I like waiting to buy things on Friday because then I get free shipping Saturday and Sunday.
Date of experience: August 16, 2019
I enjoy their selections, prices, web site... only drawback is sometimes it is a bit long on shipping. If I need something fast, this isn't the place to expect it.
Date of experience: October 23, 2019
I love this site! They are a middleman for some great products. I have purchased toys, home decor, rugs, a few pieces of furniture, clothing, essential oils, shoes, kitchen items, and lawn decor at discounted prices. I have never once been disappointed with what I received. BUT BEFORE BUYING ANYTHING, I research the internet to ensure I'm getting the best price and I search reviews of the products if they are available. This sites merchandise changes daily/every few days. I don't often purchase clothing because much of it is made in China and I'm very selective regarding the brands I buy. They do offer a lot of yoga/athletic apparel from some top brands. It's a fun site to browse. WARNING: if you are expecting to receive your items quickly, this might not be the best place for you to shop. They are very upfront about shipping times though. Shipping can be costly but if you purchase something you find at a low cost shipping is $5.99-$6.99 and then shipping is free for the rest of the day. If you order on Friday you get the whole weekend for free shipping. I know some people have had a bad experience with Zulily but if you take the time to research before you buy and you purchase brands you have heard of, you can get some very good deals.
Date of experience: August 12, 2020
I habve been purchasing items from Zulily for a number of years and have never been disappointed
The one time there was a problem with the item, after contacting the seller without a resolution I was refunded my money
Excellent customer service
Date of experience: February 25, 2020
I always check my emails every morning to see what zulily has to offer that day. Find so many specials and have been pleased with my purchases. I've recommended zulily to all my friends.
Date of experience: October 23, 2019
Love this web site! I've found some amazing deals on high-end children's gear and other accessories here. There is always lots of new stuff posted to the site and the ordering process is fast.
Date of experience: March 26, 2010
Ordered from zulily one time. I got the wrong items, it took almost 2 months for them to arrive and I paid almost 20 dollars in shipping. I'll never purchase anything from zulily again
Date of experience: April 30, 2015
Ordered a number to tops. They were such poor quality I sent them to Good Will. I now know why they have a no return policy. The items looked nothing like what was pictured.
Date of experience: August 24, 2017
First... I ordered almost $300 worth of plus sized women's clothing. The $300 was immediately charged to my credit card but today I received a portion of my order... only a portion. Clothing was ordered 3 weeks ago! All other companies I have ordered from don't charge my card until they ship the product. Not so with zulily. It seems, from my experience, our credit cards are charged immediately upon order.
Second... and maybe most importantly... the quality of the fabric is shoddy to say the least. From the minimal explanation given of the piece of clothing, I was under the impression that everything was cotton and/or linen. That turned out not to be the case. Several pieces were "old school" polyester type fabric. Really, really disappointed. Can not see myself ever ordering from zulily again. Unfortunately, the pieces do not look anything like the pics on line. Very disappointed. They were each just under $30 and looked like they could have come from the used selection at salvation army. No intent to "dis" salvation army.
Date of experience: April 19, 2017
That's it! I will never buy products from Zulily
The listing info is inaccurate, the size of some items does not coincide at all. The quality of some things are embarrassed! No return accepted.
Tip for consumers:
Some of shipped boxes dшв not have my street name on the shipping labels.
Date of experience: March 30, 2015
Keeping in mind that this is an international shipment and it was going to take time. Still provided a tracking system which I was able to see. Received my order and I love them.
Date of experience: December 6, 2017
I love most everything I buy. I am still learning how to compensate for the size adjustments. I wish you could get a little more acquainted with U.S. sizes. That would help a lot!
Date of experience: January 9, 2020
Don't ever buy clothes from zulily the fabric is terrible, I bought flannel shirts that were mostly nylon and I am sitting here freezing. The other products are somewhat ok but not the clothes
Date of experience: December 10, 2016
Just takes so long to get your order. 85% satisfied. But I still keep looking and ordering. Would like to know what country my ordered product is coming from! Then i can decide if i would order it.
Date of experience: November 26, 2019
Items come and go so you have to check regularly but wow. I am a Zulily fan. Order early as some items take awhile to arrive, but the quality is exactly as you see it, sometimes even better.
Date of experience: October 23, 2019
All the best stuff at the best prices. So much fun to visit every day and find my favorite brands. Only suggestion is that shipping could be a bit quicker. Okay, A LOT quicker!
Date of experience: October 23, 2019
The products and customer service is 100% the best I've seen for an on line company. I have been so pleased to be a part of my experiences for the years I've used Zulily.
Date of experience: July 19, 2019
I HAVE BEEN A CUSTOMER OF ZULILY FOR AT LEAST 2 YEARS AND HAVE NEVER EVER BEEN DISAPPOINTED. ALWAYS LOOK AT THE SIZE CHART FOR GARMENT AND READ THE DESCRIPTION OF WHAT GARMENT IS MADE OF. AS FAR AS SHIPPING THEY HAVE ALWAYS BEEN RIGHT ON TARGET WITH DELIVERY DATE AND YOU CAN TRACK YOUR ORDER. THEIR CUSTOMER SERVICE IS ALSO OUTSTANDING. THIS IS PROBABLY ONE OF THE BETTER ONLINE SHOPPING SITES FOR CLOTHING, SHOES THAT I'VE COME ACROSS. ALWAYS HAPPY!
Date of experience: May 1, 2016
I love love this company. Customer service is amazing, friendly helpful and knowledgeable. I've ordered from other places NEVER AGAIN. I finally found my on line shopping home.
Date of experience: November 13, 2019
I enjoy the variety, the wide size ranges, and the quality of the products. From my favorite French bar soap at 1/2 the price to my ASICS that I wear for work I like having the opportunity to shop at my time and in my house.
Date of experience: October 23, 2019
I wanted to order a darling little sun dress for my grand-daughter that I saw on their ad, but after opening the site, couldn't find it. Bait and switch.
Date of experience: June 23, 2015
I made a purchase on Dec. 7th. The item was marked "guaranteed delivery by Christmas". It's. The day after and the package still hasn't arrived. Very disappointed, won't be using this site again.
Date of experience: December 26, 2013
Great products! I found my favorite brand of flip flops, Montana West and for an amazing 24hour flash sale! Super cute styles and a fabulous price! Also much faster than expected shipping.
Date of experience: September 16, 2018
Some of products on their homepage looked interesting but since you can't even browse without signing up for their mailing list, I know this company is not reputable.
Date of experience: March 16, 2016
Customer Service is terrible. I talked to for 4 or 5 different agents and they were all rude and dishonest. First 2 stated I need to be patience, when my order was a week pass due. The next agent stated that Zulily cannot control the manufacturers delays, You can just wait or get a refund. Once the item shipped, I did not receive the package. This agent tried to tell me I received my package, I told her I was looking at the tracking information on my computer and on what date does it say that? She started saying, Uh Uh Oh ya. You did not receive it. She then told me, that I needed to go to the post office and ask the Postal Service to find my package. USPS stated that the seller (Zulily) needed to request the tracking. Why does Zulily think there customers need to find there packages. I came home and called Zulily back and asked for a refund. I received a refund for my item, but not the shipping. Which 2 different agents stated said I would receive. What a waste of time and money. I will never use that site again or recommend it. If you could leave a ZERO star I would. Thank you for reading my Vent!
Date of experience: June 20, 2014
Zulily is a daily deals site for moms, babies and kids which sells clothes, shoes, toys, products for the home.
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