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    Zulily

Zulily

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Overview

Zulily has a rating of 2.3 stars from 4,526 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Zulily most frequently mention store credit, return policy, and poor quality problems. Zulily ranks 9th among Daily Deals sites.

  • Service
    511
  • Value
    514
  • Shipping
    532
  • Returns
    408
  • Quality
    478
View ratings trends
216
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How would you rate Zulily?

Reviews (4,526)

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Reviews that mention popular keywords

customer service (1067) store credit (300) return policy (275) credit card (136) name brands (93) quality items (50) shopping experience (64) kids clothes (28)
Thumbnail of user dianet919
California
1 review
1 helpful vote
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December 22nd, 2021

Dear fellow consumers!
I am furious with this company. Stay away! During their after Thanksgiving sale I ordered a lot of items. And I mean a lot! Roughly one hundred items. It was in two different orders. It took me days to pick out all the items I was buying, checking reviews, checking sizes and comparing styles. I bought all the items and paid for them. The money was taken out of my account weeks ago. As time passed i though something was wrong so I sent an email to customer service. Customer service got back to me and said there were delays in shipping because of the holidays. And they included that my case was solved. Well about ten emails with no responses my money was refunded. Not a word from them. I've emailed many times to get answers but they won't reply. They ran a scam. I've talked to many people that have not received their orders either. Please dont support this shady company. I did not mean to give them even one star. I wasn't able to remove it!

Date of experience: December 22, 2021

Thumbnail of user deborahm459
Arizona
1 review
0 helpful votes
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October 26th, 2019

I learned the brands that had good products and avoided the ones that were inconsistent either in size or item.
I preferred the jewelry gold on brass, and for the most part was pleased, though ring sizes differed even within same name brand.
Once bought top that was right color but not same design as advertised, so I too would say there definitely is improvement needed or else the customer may not be a return customer.

Date of experience: October 24, 2019

Thumbnail of user juliaa8
New York
2 reviews
5 helpful votes
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December 12th, 2014

I also am very unhappy with this site, ordered November 26 and nothing as of December 12, also unable to follow the tracking. Don't think I'll recommend this site to anyone just because the items I ordered were for Christmas... now what do I tell an eleven and eight year old, Santa's sleeping on the job! I see many were unhappy with the quality of the products. Can't wait to see what mess I'm getting. Oh boy, next time I'll shop in store at least I'll have it in my hand and know the quality. And the fact that my card may be used doesn't make me happy this merry season.

Date of experience: December 12, 2014

Thumbnail of user jonih5
Canada
1 review
11 helpful votes
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March 13th, 2015

I'm not sure what to think of Zulily. When I see something I'd like to purchase, I google the item, and usually find it cheaper or the same price elsewhere. Also, pay attention to your total. It seems they add $$ somewhere that unaccounted for.

Date of experience: March 13, 2015

Thumbnail of user terib9
California
1 review
25 helpful votes
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April 13th, 2016

Ordered 3 tops at $35 a piece, not cheap. Took a month to receive and they will all be going in the trash. One was plaid pattern, but looks like sewn by a 10 year old. Plaid pattern at front & back seam were not even attempted to match up, off by at least 3'. I would be embarrassed to wear in public. Fabric horrible. Second top was same as first, but different fabric which was horrible, cheap, not wearable doesn't breath. Last looks ok until you put it on, them what should be a stripe in center of top is not lined up center of top, but off to the side by about 2'. Will absolutely never order from this crooked company again, you might as well shop at the dollar store and save hundreds.

Date of experience: April 13, 2016

Thumbnail of user conniep127
Virginia
1 review
10 helpful votes
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January 22nd, 2020

I have ordered many different things. A lot of items have been for my grandchildren (puzzles, piano music books, clothes, personalized Christmas ornaments, etc.). They've loved everything. I have also bought many tops, shoes and decorations for our apartment. My only criticism is that it is very expensive to return items so I'm sure most people don't.

Date of experience: January 22, 2020

Thumbnail of user lesab
Florida
1 review
2 helpful votes
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August 7th, 2012

I have placed maybe a dozen orders and within those orders have been at least 50 items. I have had only one item get cancelled and they notified me right away. I have had quality issues with a couple items from unknown manufacturers of women's clothing. Lesson learned, I will only buy from known brands in the future. My orders never take more than a few weeks to arrive. I think the site is very clear about how this process works. I think consumers have to do their homework. Not everything on Zulily is an amazing deal. I like it, it works for me and I do not work for them. LOL

Date of experience: August 7, 2012

Thumbnail of user sallieb1
Nevada
2 reviews
5 helpful votes
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December 8th, 2015

I've ordered from this company several times this Christmas season (like eight times) and have gotten all orders when promised. They've been just as advertised and each invoice was easily tracked. Their prices can be much lower than other stores such as Kohl's, Sears and even Target. Love their selection and customer service!

Date of experience: December 7, 2015

Thumbnail of user cathyr17
Colorado
1 review
10 helpful votes
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June 4th, 2015

Yes, they have cute item, however the delivery takes forever and when calling customer service the don't do anything. So if you order from Zulily don't expect to get it for 4 to six weeks and in some cases longer.

Date of experience: June 4, 2015

Thumbnail of user kates58
Pennsylvania
1 review
9 helpful votes
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December 8th, 2015

Don't usually post reviews but. I ordered two items from Zulily. Both items came and did not at all match the picture online. The boots were a totally a different color and the items appeared VERY cheaply made. Because the company knew it was wrong, they refunded my items. Only giving me store credit- why would I want to do business with this site again? Very upset... Would not recommend using Zulily.

Date of experience: December 8, 2015

Thumbnail of user tamekaj
Florida
1 review
11 helpful votes
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July 14th, 2011

Shipping was a problem, but once i read the website's policy (after the fact) i totally understood. I ordered 2 outfits for my daughter with tutus. They were HORRIBLY made. There were threads hanging out, the ribbon was twisted, the elastic was twisted, it was like these were the reject clothing. I feel this site find clothes that didn't meet the manufacture's requirements, so they take the "bad" clothes and sell them to us at "dirt cheap" prices. If you don't mind reject clothing, then shop here. My daughter LOVED the clothes, so we kept them (b/c she's spoiled) but I won't buy again.

Date of experience: July 14, 2011

Thumbnail of user bonnieb81
Arkansas
1 review
0 helpful votes
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April 18th, 2017

I don't understand the terrible reviews here. I have been buying beautiful clothing here for my granddaughter since I found out that she was being born. Do your homework and then order. They have some amazingly expensive brands that I could never have afforded otherwise. My granddaughter is the most beautiful dressed little girl (now 6). Customer service has always been wonderful to me. If you order adult clothing for 10-20 bucks, you are going to get tiny sized clothing from china made with cheap material. Pay attention, and you will get some very wonderful deals with Zulily!

Date of experience: April 18, 2017

Thumbnail of user gladysw7
Indiana
1 review
10 helpful votes
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September 8th, 2017

Horrid products. Weirdest sizing I've ever seen. Strange fabric. It's like the tops were designed and assembled by a robot child from outer space that had never even seen a woman, much less designed a piece of clothing for one.

Date of experience: September 8, 2017

Thumbnail of user marianh8
Australia
1 review
4 helpful votes
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July 21st, 2015

I am at a loss to understand the stridently negative tone of many of the Zulily reviews. I discovered the site recently and am delighted with my purchases (dresses, tunics, leggings, jewellery). It seems that many of those giving one star did not read how Zulily operates prior to purchasing. They state openly that their merchandise might take longer than usual to get to customers and they explain why. They also say that they don't take returns and once again explain why. The clothes I bought fit well and the quality was good. For the prices charged, the value is remarkable. What's more, the site is user friendly and great fun to browse.

Tip for consumers:
Read the explanatory material closely and ensure that you interpret the sizing chart properly.

Service
Value

Date of experience: July 20, 2015

Thumbnail of user deidrah7
Missouri
1 review
0 helpful votes
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August 17th, 2019

I've made several purchases through your company and most (95.5 %) I've been greatly satisfied.

The only thing that caught me by surprise is when I purchased a pair to running shoes and they were too small so I returned them. I ended up with a store credit instead of a refund to my account. I didn't like that.

I feel like shop on your site enough that I can make that decision how I would have my money refunded.

Other than that, its all good.

Date of experience: August 16, 2019

Thumbnail of user rebeccar380
Canada
2 reviews
4 helpful votes
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January 10th, 2020

Poor quality, very expensive to return things from Canada, and in the end you'll be more satisfied shopping on sites with a fair return policy.

The covert racism from white middle-aged women at their call centre is a nice touch.

Date of experience: January 10, 2020

Thumbnail of user bernadettew28
Pennsylvania
1 review
0 helpful votes
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January 11th, 2020

Zulily has a lot of nice things it make you want to keep buying. The on most of their items are unbelievable. You almost lose control with your buying because there are so much beautiful thing choose from and buy.

Date of experience: January 9, 2020

Thumbnail of user idellc
New York
1 review
0 helpful votes
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September 9th, 2019

This site covers all needs; women's, men's, children, home, etc. Items unbelievably priced. With Zulily credit card, everything can be divided into three payments. Can also use QVC credit card for your purchases. It doesn't get any better than Zulily!

Date of experience: September 7, 2019

Thumbnail of user lorrainec226
North Carolina
2 reviews
1 helpful vote
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July 18th, 2019

Love the items offered on Zulily and can often find my true favorites at a better price than if I went in to the store. If I could change anything, it would be their shipping policy. While it is very fair, I don't like paying shipping! They do allow you all weekend to buy with free shipping if you've purchased something on Friday which is kind. The website is often S L O W to load, but still the products and prices are worth it!

Date of experience: July 18, 2019

Thumbnail of user annl53
North Carolina
2 reviews
17 helpful votes
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May 24th, 2016

Ordered two pairs of shoes, one fit well, the other pair are weird, left foot is size
7, right foot is 7 1/2. Merchandise appears to be seconds or "fire sale" merchandise
That does not sell.

Be careful what you order, most will have a flaw of some kind

Date of experience: May 24, 2016

Thumbnail of user gailh191
Minnesota
1 review
0 helpful votes
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October 25th, 2019

I loved Zulily when I discovered it a few years ago. The variety was superb, the prices reasonable, and customers didn't even have to return unsatisfactory items. Maybe people took advantage, but now returns are required and must be paid for at too high a cost. Sizes of clothing and shoes simply can't be counted on. The size charts can lead you astray and then you have to pay to return the item. I'm breaking myself of my Zulily addiction.

Date of experience: October 23, 2019

Thumbnail of user lynna117
Illinois
1 review
0 helpful votes
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July 18th, 2019

This has definitely become my go-to place to shop for a majority of the things I like for myself as well as gifts for family and friends. If you are okay with waiting for 4-5 weeks (without rocket shipping) and want amazing deals then Zulily is it. Shipping cost is the same no matter how little/much you buy so just be sure to place an order for more than just 1 item.

Date of experience: July 18, 2019

Thumbnail of user carlaf7
Canada
1 review
16 helpful votes
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December 3rd, 2014

This site is brutally slow to deliver. I have ordered with a few items and it takes months! The deals are not that great, you cans find the same item on other sites and get your stuff delivered in half the time. Absolutely not worth the hassle or wait. I also bought clothing items and the sizing was so off ( I am an average 12) that my gf that is a size 5 could not fit them. There was no option to return. A total rip off.

Value
Shipping
Returns
Quality

Date of experience: December 3, 2014

Thumbnail of user angiem13
Australia
2 reviews
4 helpful votes
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June 4th, 2015

I was very worried about ordering with Zulily after looking at all the negative reviews (I had already placed my order before reading them). Therefore I was pleasantly surprised when the garments arrived in pristine condition, well-packed and good quality. It is true that it takes longer than most online stores (it took just under one month to arrive) but then the site mentions why it takes so long to arrive (as they have to source the items from the clothing companies and then redistribute).

One tip (which is relevant to all online shopping) is to check the material of the garment before you purchase it. If you order cotton/silk/linen they are usually good quality. Polyester is often horrible, even if the item looks nice from a distance. From looking at the site over the past month it appears that about 70% of the companies they deal with manufacture polyester garments, so simply avoid those companies.

Date of experience: June 4, 2015

Thumbnail of user charlenes63
Canada
1 review
0 helpful votes
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May 17th, 2018

I have only been ordering from Zulily for the past few months, but I love it. They do take a little long to ship, but it's not an intolerable length of time. They do have to wait for the items to come from the companies who are selling on their site. Also, I don't understand all the bad reviews about returns. Two days ago, I received a candle that was broken during shipping. I emailed Zulily and they replied promptly that they would refund my money. No need to return. And then again yesterday, I received a pair of slippers that were men's not women's. Once again, they promptly replied, are refunding my money and I do not have to return them. They also gave me a 10.00 credit. These two problems I've had were an anomaly. Usually, everything is perfect.

Date of experience: May 17, 2018

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