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    Zulily

Zulily

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Overview

Zulily has a rating of 2.3 stars from 4,526 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Zulily most frequently mention store credit, return policy, and poor quality problems. Zulily ranks 9th among Daily Deals sites.

  • Service
    511
  • Value
    514
  • Shipping
    532
  • Returns
    408
  • Quality
    478
View ratings trends
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How would you rate Zulily?

Reviews (4,526)

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Reviews that mention popular keywords

customer service (1067) store credit (300) return policy (275) credit card (136) name brands (93) quality items (50) shopping experience (64) kids clothes (28)
Thumbnail of user patrician263
Arizona
1 review
0 helpful votes
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February 26th, 2020

I love shopping at Zulily. There's something new and different every day. Sooner or later you will find something you didn't even know you needed or had to have.

Date of experience: February 25, 2020

Thumbnail of user dellindaa
Texas
1 review
0 helpful votes
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October 26th, 2019

I absolutely love Zulily. The prices are so affordable and the quality is superior. I also love way they display their items under different categories. And it changes everyday!

Date of experience: October 24, 2019

Thumbnail of user merryh19
Wisconsin
1 review
0 helpful votes
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October 25th, 2019

I love the great deals that I find on clothing, shoes, and toys for my grandson. I also appreciate that Zulily has a return policy now for most items.

Date of experience: October 23, 2019

Thumbnail of user paulh1607
India
8 reviews
3 helpful votes
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November 24th, 2020

I purchased some baby items from zulily and it was great experience. Quality of products is excellent and delivery is fast. Price is affordable. Recommended to friends and family.

Date of experience: November 23, 2020

Thumbnail of user angelag96
Nevada
1 review
1 helpful vote
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November 5th, 2017

I ordered a pair of Boots that took 3 weeks for delivery, when they arrived they were too small. They ran small. I have always been a size 8 no matter what, yet their boots ran small. They took my money day one, did not receive my product till well aftern 3 weeks, and they fit tight! NEVER WILL I ORDER FROM THEM AGAIN!

Date of experience: November 5, 2017

Thumbnail of user ingridd21
Illinois
1 review
0 helpful votes
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September 9th, 2019

I order a lot from Zulily. There are some really great buys and have had some really great customer service. I have also, however, had some negative experiences. You are always safe with name brand products because you know what your getting.

When ordering clothes you MUST consult the sizing charts before ordering. Some of the clothing is imported and either European sizing, designer sizing, or weird Asian sizing. Do not assume that a size L will be a 12.

I would also recommend reading the reviews if there are any, and if there aren't, look for some elsewhere online if it is an unfamiliar product line.

My least favorite thing about Zulily is the return policy. I used to be able to pay for shipping on my own, now they charge $8.95. You can send back multiple items, but often it's one thing and if you paid $20, you don't want to spend $8.95 to send it back, especially if you paid $5.95 shipping to get it in the first place. This is why it is so important to check your sizes and know what you're ordering before you complete the order process. I've got at least a half dozen items that don't fit (most too small) that it wasn't worth returning. I either have to lose weight or try to resell the items.

Date of experience: September 8, 2019

Thumbnail of user debbieb65
Florida
1 review
19 helpful votes
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November 4th, 2015

OK, it wasn't bad enough it took a month to get my items however, when I saw the quality I was shocked. The stuff was crap! Last time I'll ever order on Zulily!

Date of experience: November 4, 2015

Thumbnail of user mp69
New York
1 review
5 helpful votes
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November 7th, 2015

I have purchased many things from zulily since 2011. Known brand items have always been winners, but several impulse buys have been lower quality than expected. On the few occasions that the wrong item was shipped or the correct item arrived in poor condition, ZULILY OFFERED A FULL REFUND and STORE CREDIT. Customer service representatives respond to emails within hours and give clear, courteous, personal responses to your inquiries. For most items delivery is Stagecoach slow. Ready-to-ship items arrive within several days. The website and app both update tracking and shipping status frequently during the 1-2 week delivery window. I will say that over the years it seems like there are fewer flash sales of high quality brands. A small but irritating flaw with Zulily is its poor item descriptions; every item "boasts" a generic attribute, but rarely are detailed product specifications or technical details listed. An arsenal of additional verbs for their creative team and product information straight from The manufacturer would be two simple improvements. Small but significant positive features include how easy it is to save an item for later or favorite an item you are not ready to buy (single touch, does not require navigating back and forth between any pages), notification when an item from a previous sale is available again, and better-than-average recommended products (a feature that has gotten even better with recent improvements to the app). Although price and convenience comparisons on Amazon or other sites are worth the effort, Zulily does have great finds at great prices.

Date of experience: November 7, 2015

Thumbnail of user aprilp99
New Jersey
1 review
0 helpful votes
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August 19th, 2019

Love the options and items but only wish returns were easier. Sometimes shipping is delayed but customer service is great. Large selection of unusual items.

Date of experience: August 17, 2019

Thumbnail of user ellenh134
Missouri
1 review
0 helpful votes
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October 25th, 2019

Wonderful selection of various items all in one place! Be careful of the off brand clothing sizes though. Not consistent. Name brand items are terrific.

Date of experience: October 23, 2019

Thumbnail of user sandral394
New York
1 review
0 helpful votes
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October 26th, 2019

I like to browse through Zulily's daily catalog. There are always eclectic selections that I like. Convenient shopping at home. Shipping times are sometimes lengthy.

Date of experience: October 24, 2019

Thumbnail of user jessicam312
Massachusetts
1 review
1 helpful vote
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September 6th, 2017

I've purchased from Zulily 4x, and each time I hoped would finally be that amazing experience I've read others describe. Nope. First I ordered a raincoat and 3 pairs of sneakers for my 2 year old. The raincoat ripped within 3 hours of him wearing it, and it was definitely not small, and more on the larger size if anything. One pair of sneakers was the wrong size altogether, and the other 2 pair ran extremely large and he won't be wearing them for maybe another year to 18 months. My next purchase was an engraved picture frame for my in laws. This took nearly 7 weeks to arrive and was not engraved by any means but rather made with what appears to be vinyl.
My third purchase was a 2 pairs of Gymboree pajamas. While they were the proper size and fit, and adorable, one came with a small hole on the tummy and the other had an ink spot.
My recent purchase and also my last ever, was a cute little head pillow for my niece with her name and a cute saying. It not only took nearly 5 weeks to arrive, but the colors faded to near invisible with the first, initial wash prior to use.
What a waste of time and money on my end
Live and learn

Date of experience: September 6, 2017

Thumbnail of user sallyc134
Minnesota
1 review
0 helpful votes
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September 9th, 2019

I find it's dangerous for me to "just take a look" each time I get a Zulily email. I often find something that calls my name. Mostly, I'm pleased with what I find and am happy I looked.

Date of experience: September 7, 2019

Thumbnail of user janed573
Florida
1 review
1 helpful vote
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November 23rd, 2019

I ordered from Zulily for the first time on 11/06. I was anxious to receive my items which took 2 1/2 weeks. Needless to say I do not feel this is an acceptable time frame since everything was "in stock" and nothing was backordered. They did finally arrive so lets see the products as the excitement slowly drained. Sweater #1 - the neck was so tight I couldn't get it over my head. Shirt #2 - the upper arms were so tight they were uncomfortable yet the rest of the shirt fit correctly and I must add I am not a "big" girl. Only 5' 3" and 119 lbs. Well, sweater #3 sorta fit even though the shoulders hung 2 + inches down my arm and the workmanship was of poor quality. The sweater is white and blue and the sides were sewed with dark blue thread, the seams are loose where the thread sticks out like a sore thumb on one side. Last I ordered some "fleece" lined leggings (thinking I could wear them in the northern cold temperatures) They were made of an almost silky material with very minimal "fleece" inside. Definitely, not as portrayed on the web site. Well figured I would return them BUT wait. They only have the terms of returns on a multi page attachment and it is not really clear. To return items they subtract a handling charge of $8.95 per return (at least that is what they are charging me) and lets not forget... this will be "refunded in a store credit" I DO NOT GET ANY MONEY REFUNDED! I do 90% of my shopping on line and I hate to say it but this was by far the most disappointing shopping trip ever.

Date of experience: November 23, 2019

Thumbnail of user rebekahs4
Illinois
1 review
1 helpful vote
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June 9th, 2014

Ordered teacher gift in April its June 9th has not shipping they have no information on when it will ship!
Tooo Bad schools over and you have no use for this gift as it says a teachers name!

Date of experience: June 9, 2014

Thumbnail of user hilarys
Pennsylvania
1 review
1 helpful vote
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September 18th, 2013

Do not order from this website. I have been waiting almost 1 month for my items to be shipped. And after multiple emails they have not bothered to respond to my inquiries.

Date of experience: September 18, 2013

Thumbnail of user aliciaa19
California
1 review
11 helpful votes
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January 11th, 2016

I made two purchases from Zulily and I was disappointed with the quality of the items. I will not be making any future purchases because it is a complete waste of money.

Date of experience: January 11, 2016

Thumbnail of user angelk56
New York
1 review
0 helpful votes
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September 9th, 2019

I love Zulily! You never know what they are adding to their site! I love getting the emails daily to advise me of what is new! So many items and categories! Love!

Date of experience: September 7, 2019

Thumbnail of user annw280
Texas
1 review
0 helpful votes
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September 9th, 2019

Pleased with the selection of products, as well as the prices. Shipping is sometimes very slow. Any problems are handled in a timely manner, and resolved to the satisfaction of the customer

Date of experience: September 8, 2019

Thumbnail of user tracym230
Illinois
4 reviews
0 helpful votes
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July 18th, 2019

There is a risk that you will get something that doesn't quite fit, but I stick with dresses and tops and shoes and purses. Pretty much my closet is loaded with Zulily.

Tip for consumers:
Don’t expect speedy shipping. Only order items you can wait for. Check the size charts!!!

Products used:
Dresses shirts shoes and purses

Service
Value
Shipping
Returns
Quality

Date of experience: July 18, 2019

Thumbnail of user amandad29
Illinois
2 reviews
9 helpful votes
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April 12th, 2015

I love this site and frequently order from it. It does however take a while to receive products but everything I have ordered has been great quality and I have not been let down yet.

Date of experience: April 12, 2015

Thumbnail of user laurar16
North Carolina
1 review
2 helpful votes
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October 2nd, 2012

Bummer - 1 month later I called and 3 out of 4 orders had not even shipped! And they had charged me right away! I did get a complete refund but not not not worth it!

Date of experience: October 2, 2012

Thumbnail of user virgenab
Pennsylvania
1 review
4 helpful votes
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January 25th, 2016

Love this site. I ordered a pair of boots that had to much glue on them. I called customer service they told me to keep them or donate them AND they refunded me my money.

Date of experience: January 25, 2016

Thumbnail of user pennyc93
Georgia
1 review
0 helpful votes
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July 20th, 2019

Zulily is a great place to find nice clothing for the entire family. Good quality. The only downfall is the shipping of products is not dependable. It might be a few days or a month.

Date of experience: July 18, 2019

Thumbnail of user yonal1
Massachusetts
1 review
4 helpful votes
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November 12th, 2014

I enjoy purchasing items from this company have been doing so for awhile but suddenly i
Cannot get on the site anymore it has been the only way i could get product whats going on

Date of experience: November 12, 2014

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About the business

Zulily is a daily deals site for moms, babies and kids which sells clothes, shoes, toys, products for the home.

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