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    Zulily

Zulily

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Overview

Zulily has a rating of 2.3 stars from 4,526 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Zulily most frequently mention store credit, return policy, and poor quality problems. Zulily ranks 9th among Daily Deals sites.

  • Service
    511
  • Value
    514
  • Shipping
    532
  • Returns
    408
  • Quality
    478
View ratings trends
216
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How would you rate Zulily?

Reviews (4,526)

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Reviews that mention popular keywords

customer service (1067) store credit (300) return policy (275) credit card (136) name brands (93) quality items (50) shopping experience (64) kids clothes (28)
Thumbnail of user vickieb67
Colorado
1 review
0 helpful votes
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July 18th, 2019

Excellent prices with a great selection of items. In all areas of merchandise I especially like that they have lovely clothing for women of a larger size like me. Thank you for that.

Date of experience: July 18, 2019

Thumbnail of user kimig
Oregon
1 review
12 helpful votes
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June 22nd, 2015

I knew it was too good to be true, sadly I went for it anyway. The Fendi perfume I bought off of the site is fake and not cheap. (cheap compared to the real deal) Do not buy.

Date of experience: June 22, 2015

Thumbnail of user sj334
Virginia
1 review
2 helpful votes
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February 22nd, 2018

Company sent me the wrong items on multiple occasions and on top of that a lot of their clothing and items were extremely cheap looking ie from the dollar store.

Date of experience: February 22, 2018

Thumbnail of user bettyw143
Arkansas
1 review
0 helpful votes
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September 9th, 2019

I have ordered from Zulily for a long time It has the best deals that meet my needs from hair care to underwear... I can keep my grandkids in fashion style and still have money to pay my bills

Date of experience: September 7, 2019

Thumbnail of user peggyr105
District of Columbia
1 review
0 helpful votes
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November 27th, 2019

I love Zulily. You never know what type of products you will fine and when you see something you like the prices are well below other sales you may see.

Date of experience: November 27, 2019

Thumbnail of user dianam338
New York
1 review
0 helpful votes
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October 26th, 2019

Love shopping on this site. Zulily always has great products at great prices and I am pleased with my purchases. Customer service is efficient and friendly. I just love Zulily!

Date of experience: October 24, 2019

Thumbnail of user ginae73
New Mexico
1 review
0 helpful votes
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October 26th, 2019

I love Zulily products and payment options! I have purchased so much for myself as well as for Christmas gifts! Thank you Zulily for feeding my desire to shop online!

Date of experience: October 24, 2019

Thumbnail of user christinab85
Wisconsin
1 review
4 helpful votes
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February 10th, 2017

As much as I love all the items available on Zulily, I hate how it takes FOREVER to have the products purchased, shipped to my home. I have to order items a month in advance, in order to make sure they arrive close to on time of when needed.

Date of experience: February 10, 2017

Thumbnail of user ttf
South Carolina
2 reviews
10 helpful votes
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April 26th, 2013

Love them, I am completely addicted. I love everything I have received and am constantly going back for more. I highly recommend to anyone who is patient - patience is a virtue that is rewarded with awesome, super discounted merchandise.

ABOUT THE LOW REVIEWS:

Yes, they tell you UPFRONT on EVERY SINGLE PAGE that delivery is 12-14 business days - business days are Monday - Friday; so this is approx. 3 weeks. The people who are complaining do not either know what a business days, are unable to do basic math or did not take the time to even notice this (don't see how the last is possible since every single page is kind of hard to miss).

The other complaint I am reading is that they do not take returns. No, they do not as they state on EVERY SINGLE PAGE. So take the 3 minutes to measure yourself before ordering. Common sense people, you cannot try it on so take your measurements and compare to the size charts they offer – duh!

Date of experience: April 26, 2013

Thumbnail of user theresah2
Washington
1 review
8 helpful votes
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May 3rd, 2011

DO NOT ORDER FROM THIS SITE! They cancel every order you place because they don't know what they are doing. I have had two out of three orders canceled. ITS a TOTAL waste of effort, time and money. DONT WASTE YOUR TIME

Date of experience: May 3, 2011

Thumbnail of user alexa976
California
1 review
15 helpful votes
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March 6th, 2015

ASK FOR THE "RETURN POLICY"... OH! THEY DO NOT HAVE ONE!
THEY ALWAYS WIN!

As for me Zulily and for all in California, contact the State of California Department of Justice - Office of the Attorney General do not let them do business with our California Dollars.

Date of experience: March 6, 2015

Thumbnail of user aimeec5
Missouri
1 review
1 helpful vote
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May 8th, 2013

I have never had a pleasant shopping experience with Zulily. Customer service responds with same scripted answers.

They kept shipping orders to my old address even though I changed my address with them. Would e-mail them before anything ever shipped to tell them you have the wrong address. Customer service would respond ohh we will fix that right away. They of course never did some orders I never received others I paid a total of an extra $30 to get them from the post office making their crappy products not worth any discount they offer.

So I switch e-mail address to give them one more chance why I'm a sucker I guess?. Ordered a swing set for our daughter's second birthday, her grandparents wanted to get it for her:. I get an e-mail saying you may have received an e-mail saying your order was canceled don't worry it isn't once we receive it we will ship it right to you:. I e-mail them asking them why I got this e-mail and if everything was ok with my order and if we would be receiving the swing set!.

Got a response yes it is just fine it is in stock and available to ship on the 8th,. Today is the 8th just got an e-mail saying your order has been canceled we don't have it in stock sorry for the inconvenience". Seriously! So my daughters birthday is Monday I had to scramble to find the same swing set to get herald fast/.

Thank god for Amazon shipped for free in two days and about $60 cheaper:. Stay far far away from zulily you will be disappointed every single time.

Date of experience: May 8, 2013

Thumbnail of user imanr1
New York
1 review
6 helpful votes
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September 16th, 2016

I have been looking at itens on the site for some time. Finally, I orded. Now, after reading these reviews... I am nervous... these ppl had better not #&!$ my money!

Date of experience: September 16, 2016

Thumbnail of user pennyb28
Canada
1 review
7 helpful votes
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November 18th, 2016

The quality of the clothes is really poor. Tried a few times and most of the clothes are in the garbage. Delivery is hit and miss. Won't be ordering again. Not worth throwing money away.

Date of experience: November 18, 2016

Thumbnail of user marikam4
AE
1 review
6 helpful votes
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December 20th, 2015

I have place an order 10 days ago and I have no info! I have sent few emails just to ask what happened and if I can have it for Christmas... Not even a reply!

Date of experience: December 20, 2015

Thumbnail of user pattyh140
California
2 reviews
0 helpful votes
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October 25th, 2019

Love this website. Such a variety of products all at wonderful prices. Now that you can return items it is even better. Love that I can try brand name products at such a reduced cost.

Date of experience: October 23, 2019

Thumbnail of user kristyk4
Maryland
1 review
9 helpful votes
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November 9th, 2014

I've ordered several things from Zulily and must say the shipping is extremely slow, you never know how long it will take, it usually takes at LEAST a month. NEVER order clothes, because they have a no return or exchange policy and their sizing charts are hardly ever accurate so you might as well be gambling. I ordered a Women size 8 top and the tag on the shirt they sent me said YS, which I assume is youth small. (After some research of the website the top came from I confirmed it was a youth small, also labeled on the other site as a childs 6/8.) So why are they labeling child sizes as womens?!?! I DID however get my money back for that one because I complained that they sent me the wrong size, it took a little arguing, but they did refund my money and a $10 credit. At first the lady said "I'm sorry the shirt doesn't fit", I said "It doesn't fit because you sent the wrong size!", when actually they technically sent the right size (an 8), but was STILL their fault for falsely labeling sizes. I would have only gave them a one star if they didn't refund my money.

Tip for consumers:
Do not order clothes!

Service
Value
Shipping
Returns
Quality

Date of experience: November 9, 2014

Thumbnail of user nikitai
Saint Lucia
3 reviews
9 helpful votes
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March 30th, 2013

I recently ordered over 150 items from zulily. The items are shipped when they are received from the source. Initially, I waited about 8 days for my first shipment. This shipment was a combination of available items from different orders. After that, a lot of my items have been shipped.
The only problem I have is with the bank balance. It would seem that I am billed from the time I place the order. Then my balance keeps fluctuating each time items are shipped to me.
I have not received all my items so I am not sure if my balance will be fixed after that. I have contacted zulily to ask whether I am being billed twice. I am awaiting a response.
The items I have received so far are exactly as they were presented on the site. I have no complaints and the quality is excellent.
Oh one more thing, I have been shopping around and found some of the same items, same colour, material, brand, from Zulily on other sites for half the price. So shop around before making a final purchase since they are not quite the cheapest for all items.
Overall, great site for online shopping. I hate that sooo many cute things have to be added each day. Happy shopping.

Date of experience: March 30, 2013

Thumbnail of user brittanym68
Florida
4 reviews
3 helpful votes
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May 13th, 2017

The fact that I have to enter my email just to browse through the website turned me off. I then looked up reviews and proved to me that this company is not worthy of having my email.

Date of experience: May 13, 2017

Thumbnail of user rhondar28
Pennsylvania
2 reviews
9 helpful votes
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April 20th, 2017

I never thought that when I received my order I was be unhappy, the item look so good on the website but look totally different when it arrived... disappointed shame on you

Date of experience: April 20, 2017

Thumbnail of user sandyp13
Minnesota
1 review
10 helpful votes
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October 23rd, 2014

Don't order from this BS company! You place your order and a month later they notify you that one of your 10 items in cancelled... the one thing you really needed! They suck... and rip you off.

Tip for consumers:
Do not place any order!

Service
Value
Shipping
Returns
Quality

Date of experience: October 23, 2014

Thumbnail of user lucyt66
California
2 reviews
0 helpful votes
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January 11th, 2020

I really like Zulily. They have several vendors that I like and their return policy works very well for me when I need it. Zulily is very responsive to their shopper's needs.

Date of experience: January 9, 2020

Thumbnail of user maryd704
Illinois
1 review
0 helpful votes
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October 25th, 2019

I have purchased a lot of toys, jewelry, and some clothing. I have had some problems with adult clothing not being consistent in sizing. Very pleased with the rest of my purchases

Date of experience: October 23, 2019

Thumbnail of user maryn259
California
1 review
0 helpful votes
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October 25th, 2019

I love Zulily! They have fun, unique, items! Great place for grandma's to shop for the grands. Rarely do I have a problem but when I do Zulily happily makes it right.

Products used:
I love the Halloween, Christmas stuff the best. I mainly get stuff for my grandkids!

Service
Value
Shipping
Returns
Quality

Date of experience: October 23, 2019

Thumbnail of user christyb21
Colorado
1 review
11 helpful votes
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October 6th, 2016

Let me start off and say I understand it takes a while for the items to show up at my door and that does not bother me. I'm also understand their policy that you can't return items, but form time to time when an item was defective I got a refund. I understand what Zulily is, but the savings they are provided are not wroth the money to me.

Lets be honest how many of us who shop online regularly have to send items back? I end up sending items back because of bad sizing, bad color, or they just don't look good one me. I tend to shop at stores have that good return policies and Zulily use to be the exception, the problem is the savings they are providing are not really worth the long ship time and crappy return policy. In the past year about 50% of the items I purchased would have gone back to Zulily if they were a normal retailer, but didn't. I go refunds for 25% of those items because they were flat out defective and the 75% went in to a bin for Goodwill. When I add up all the money I spent on items that went to Goodwill with the items I kept those deals are not as great.

I still buy things from time to time at Zulily but I now stick with home goods and brands I already know. Honestly I am unsubscribing from their mailing list and not looking back.

Date of experience: October 6, 2016

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Zulily is a daily deals site for moms, babies and kids which sells clothes, shoes, toys, products for the home.

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