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    Zulily

Zulily

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Overview

Zulily has a rating of 2.3 stars from 4,526 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Zulily most frequently mention store credit, return policy, and poor quality problems. Zulily ranks 9th among Daily Deals sites.

  • Service
    511
  • Value
    514
  • Shipping
    532
  • Returns
    408
  • Quality
    478
View ratings trends
216
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How would you rate Zulily?

Reviews (4,526)

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Reviews that mention popular keywords

customer service (1067) store credit (300) return policy (275) credit card (136) name brands (93) quality items (50) shopping experience (64) kids clothes (28)
Thumbnail of user cw43
California
1 review
4 helpful votes
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January 10th, 2015

Ordered items and a week later the site shows no record of an order. Luckily I paid through paypal and can open a dispute.

Tip for consumers:
Buyer beware shady website.

Service
Shipping

Date of experience: January 10, 2015

Thumbnail of user danneryso
Michigan
2 reviews
4 helpful votes
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May 12th, 2014

My experience was terrible, it was my first and last order. I order a sandal for my baby size 6, I probably have to wait until she turn four, I also order three tops for me, two of them came after 30 days, the other one they cancel it after almost two moths, I also order two summer dresses, for me too, they had the worse finish ever, I couldn't believe how chip they was, and I have a funny history about them: when they finally came I call my mom via skipe to show her my new dress, my son told me oh that is a nice dress and he give me a hug, a simple common hug, and the top part came off the dress, my mom sow that, and she almost cry, oh no your new dress, and it just came. I start sewing the top, but it didn't worthy. The second dress the first time that I washed, the sleeves was unsewing. I don't even know what happen with the money that they have to return to me because of the top that they cancel. The worse part is the tons of e mail that they send every they. I will never visit they site never again. Learn from me and don't spend your money with them, they are big liers.

Date of experience: May 12, 2014

Thumbnail of user denisem455
Virginia
1 review
0 helpful votes
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August 17th, 2019

I always look to new items that are shown on the website. I have never been disappointed. Prices are fair and delivered within time.

Date of experience: August 16, 2019

Thumbnail of user chrisb2375
Arizona
1 review
0 helpful votes
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August 1st, 2021

I can only write this review on delivery because it will be a month before I will receive my order. I wasn't able to locate anything on their website nor did customer service indicate to me it would be at least a month to receive my order - WTF! Sure their prices are decent but not worth waiting a month or more to get. I bought sandles to wear in the summer not winter. Regardless of how good the shoes may be once I finally get them or the prices I WILL NOT BE A REPEAT CUSTOMER. Somethings aren't worth the wait!

Tip for consumers:
If your cool with waiting a month or more for your order.

Products used:
Haven't received yet.

Service
Value
Shipping

Date of experience: August 1, 2021

Thumbnail of user catherinep135
North Carolina
1 review
0 helpful votes
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August 17th, 2019

Ever since l found out about your site this is the only way l shop for the whole family (from newborn to mature adults).

Date of experience: August 16, 2019

Thumbnail of user jennyg91
New York
2 reviews
0 helpful votes
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September 9th, 2019

Excellent! Fantastic merchandise offered. Adore the variety of merchandise! I don't have enough words to say how happy I am shopping on this site.

Date of experience: September 7, 2019

Thumbnail of user bettym16
Alabama
2 reviews
0 helpful votes
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July 18th, 2019

I really enjoy shopping at Zulily. And have had nothing be good transactions. If I had a problem it was quickly taken care of.

Date of experience: July 18, 2019

Thumbnail of user lucyt58
Oklahoma
1 review
0 helpful votes
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October 26th, 2019

I really like the convenience of shopping Zulily. It saves me time and the selections are great. I usually shop for birthday, holidays, etc.

Date of experience: October 24, 2019

Thumbnail of user mrsb68
Oregon
1 review
0 helpful votes
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October 25th, 2019

Always great deals, and great return policy. After your 1st purchase in a day, or over a weekend, shipping is free on subsequent orders.

Date of experience: October 23, 2019

Thumbnail of user deanah19
Georgia
1 review
0 helpful votes
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October 25th, 2019

I use Zulily almost daily. The service is fast, but I would rather have a refund when I return items instead of store credit.

Date of experience: October 23, 2019

Thumbnail of user jessiek34
Kentucky
1 review
0 helpful votes
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October 25th, 2019

Their clothes are amazing. Many name brands. Prices are great. Payment plans available. New deals are added daily. So always check back for more.

Date of experience: October 23, 2019

Thumbnail of user breg3
New Jersey
10 reviews
43 helpful votes
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June 27th, 2014

HORRIBLE! I ordered often and suddenly began having problems with defective or misrepresented items. Several items were not packaged, but just crumpled up and stuffed in the package with other properly packaged ones. Several items had obviously been worn. I ordered 4 pair of what was supposed to be leggings... they were tights or stockings, not leggings! You could not wear these without something over them as THEY WERE SEE THRU! I ordered these for a 15 y/o and no way would I ever let her go out of the house in them! Another item, a pair of pants had a HOLE in the waistband seam, and were made that way! NO quality control! A skirt I ordered had the waistband seam UNRAVEL the first time I wore it... AT WORK! Really unhappy with the leggings as I AM SUPPOSED TO PAY to ship them back! WHY? Had they been HONESTLY described, I WOULD NOT HAVE PURCHASED THEM! I should have to take time off from work and drive to the post office to ship them back? TOTAL PIA and once my credit is used from the defective items, I WON"T BE ORDERING FROM THEM! Lost a GOOD customer as I spent around $100 a week on Zulily!

Date of experience: June 27, 2014

Thumbnail of user shirleys38
Missouri
1 review
1 helpful vote
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June 10th, 2014

The kids clothes are ok. The womens clothes are not. I ordered quite a few dressesand tops. They are not true to size. Youn cannot go by the size chadts thesy provide.The material for EVERYTHING is very cheap. They take too long to deliver. Up two months for several itmes. Then you wait six weeks and then they cancel the order. I redid my grandsons bedroms and ordered a wall picture that was also canceled.
When you put things on the notify me list, you very seldom get a notification that the items have ever become avaialble.
I got $9.99 refund for an '$89.93 order that was placed. I have contacted them.
You can not return anything. I have already given two unworn tops to Goodwill. Things are not how they appear. I am waiting for the last few Iitems to arrive that I ordered abouth a month ago. Will not order in the future or recommend this company.

Date of experience: June 10, 2014

Thumbnail of user angelag264
Missouri
1 review
0 helpful votes
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October 25th, 2019

Zulily offers a variety of items from clothes and shoes to home decor at amazing prices. My family enjoys Christmas a lot more thanks to Zulily!

Date of experience: October 23, 2019

Thumbnail of user lisac802
New York
1 review
6 helpful votes
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February 16th, 2019

Sometimes Zulily has interesting things to offer. I have a real bone of contention with them though... their page says here "very responsive". Big lie. Totally inaccurate. EVERTIME WITHOUT FAIL that I go into FB message with this company... it takes some time for someone to respond and once they do, it pretty much is guaranteed you become a HOSTAGE and have to wait that someone who connected to you isn't online with 20 other HOSTAGES, and eventually comes back to you after acknowledging you're connected and actually answers your question(s).
It's happened for the last time today. I am done. In addition to that... there's nothing more frustrating then considering something, choosing it, putting it in the cart, and then you go to checkout and it's gone. Then you double check, it says there is still more in stock, let's you choose it again, and it's gone again. But this wasn't about that today. And I don't normally go profane... but I am so TIRED of being someone's HOSTAGE in PERPETUAL HOLD HELL. NO MORE!

Date of experience: February 16, 2019

Thumbnail of user patriciao21
Rhode Island
1 review
9 helpful votes
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November 23rd, 2015

I placed an order on Oct. 23rd and are still waiting... Really? More than a month for 2 bras. This is my last order.

Date of experience: November 23, 2015

Thumbnail of user gabo6
Virginia
1 review
10 helpful votes
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June 15th, 2015

Product quality: 3 of 5
Hit or miss. I've learned that apparel is a hit or miss, and since they have clearly stated up front their no return policy, I often don't order anything unless it's an item I'm already familiar with in regards to its quality and size. In general, apparel has been of a lower quality than I'd hoped for, especially for women, so I skip these. Otherwise, I just purchase items that I'm already familiar with (mainly housewares, toys, kids clothing and shoes).

Use of site and purchasing experience: 4 of 5
The Zulily app interface on the iPhone, the iPad, and on its website are all very user friendly. One improvement would be the ability to see all clothes by gender and size (and not after selecting by brand first).

Processing & shipping: 4 of 5
I carefully read through Zulily's purchase/delivery process, so their relatively slow shipping speed (especially compared to the usual online stores) was no surprise to me. Unless noted as guaranteed delivery by a certain date (i. E., Christmas season) under EACH item, expect items to take about 6 weeks to be delivered. Also, as someone else noted, their products are not owned by Zulily unless otherwise noted. They will buy from the manufactures AFTER receiving our orders so the process takes much longer. In my experience, if an item goes out of stock from the manufacturer after I've placed an order, Zulily has either 1) notified me with a later ship date or 2) refunded me along with extra cash for future spending (i. E., $10) for the inconvenience.

Customer service: 5 of 5
Excellent customer service. I always get a prompt response from them with very thorough explanation of any question I pose. One time they were slow to respond, but they quickly explained their situation and also sent me store credit for the delayed response! On another occasion, it'd been over a year since I'd purchased an item that I realized part of the product package was missing (a book set, missing 1 item) because I hadn't fully opened the box until the later date. I wrote them and they immediately apologized, said it was no longer in stock but gave me a reasonable partial refund. It's their customer service that keeps me coming back to their site.

Tip for consumers:
After you've done your due diligence and price-compared with other online stores, Zulily is a great site to purchase bargain items if 1) you can wait 1-2 months for shipping, 2) you are already familiar with the quality of the product prior to purchase, and 3) what you selected is a non-essential item (you can live without it in case it's no longer available). If you want something at a certain date and are unsure of its quality, might be best to skip it to save you from unpleasant surprises or

Service
Value
Shipping
Quality

Date of experience: June 15, 2015

Thumbnail of user joannl5
Illinois
1 review
1 helpful vote
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July 30th, 2014

Shipment dates and I received 10 days later, and then the 14 day return from SHIPMENT DATE! Not happy and will never order from you again. I did not want to give a star at all!

Date of experience: July 30, 2014

Thumbnail of user laceyb24
Colorado
1 review
0 helpful votes
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March 1st, 2020

Zulilly is pretty easy to use from either a mobile or desktop device. I wish they would offer coupons or discounts for frequent purchasers.

Date of experience: February 29, 2020

Thumbnail of user colleeno2
Pennsylvania
1 review
2 helpful votes
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March 1st, 2014

I ordered a pair of shoes, although both say size 9 one is way larger than the other. My feeling is Zulilly sells rejects, buyer beware!

Date of experience: March 1, 2014

Thumbnail of user shielaq
Florida
1 review
5 helpful votes
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February 6th, 2017

First off, I love Zulilly. Or maybe the idea of Zulilly because who doesn't like saving money? But I'm pretty much done shopping here. Why?
The best deals seem to be AMAZING until I've received them and they weren't. A beautiful, flowy jersey tunic for $14? Why, of course! Checked the size chart, ordered my usual Large and received a beautiful, flowy jersey tunic big enough to cover me, my 2 daughters and maybe the German Shepherd! Another item, cute short dress with a lovely print, scoop neck... in a fabric that feels like cheap kid's pajamas.
My new rule is: Do I know the brand? If it's Sketchers or Warners, Fossil or Reebok, I'll order. I've seen it and touched it and maybe tried it on and KNOW what I'm getting and how great the deal is. If there's no brand indicated or it's an unknown/generic/knock-off, it's not worth taking the chance. I've donated about 50% of my orders because the item didn't fit or was an off color or was just disappointing.
The other 50% were GREAT! Household goods, some shoes and jewelry and NYDJ pants have made me very happy. But now I know better than to expect a pleasant surprise.

Date of experience: February 6, 2017

Thumbnail of user cathym36
New York
8 reviews
71 helpful votes
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July 22nd, 2018

Took 6 weeks to get my order of 2 comforters. They are just a middle man for other companies. Probably wouldn't order from them again.

Date of experience: July 22, 2018

Thumbnail of user teresas572
North Carolina
3 reviews
0 helpful votes
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February 26th, 2020

Love the products and quality and deals on Zulily. Only thing is you don't get it in a hurry. But that's ok by me. I shope early

Date of experience: February 26, 2020

Thumbnail of user kathyh159
Indiana
1 review
7 helpful votes
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April 6th, 2018

I accidently ordered a item canceled within 5 minutes been 4 days and haven't had my debit credited my last order with them

Date of experience: April 6, 2018

Thumbnail of user melanies20
Pennsylvania
1 review
5 helpful votes
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August 17th, 2014

I am very disappointed In this site, I have spent almost $500 in a months time on, clothing and shoes. I ordered a pair of black boots w a silver buckle on the top and one on the bottom, they went in the computer and changed what I ordered and sent me wht they changed it to, this is totally wrong, I had been watching those boots for months, and knew exactly wht they were supposed to look like. I was furious when I opened the box! I called and told them wht happened and they said the vendor ran out.
So it's ok to send me something I did not order?! Why not call me and ask or refund my money Instead of trying to be sneaky and hoping I wouldn't notice! Not to mention the blouse I got tht clearly had a hole down the seam! I had to have some one fix tht. These ppl are bogus! I should have just turned them in to the BBB! No I won't recommend this site, everything looks great in the pic and is never the same when u recieve it! Had I gotten my stuff in a reasonable amount of time I would've known it was CRAP and not shopped it anymore!

Tip for consumers:
No. Go to Walmart. U will get better stuff there

Service
Value
Shipping
Returns
Quality

Date of experience: August 17, 2014

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Zulily is a daily deals site for moms, babies and kids which sells clothes, shoes, toys, products for the home.

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