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    Zulily

Zulily

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Overview

Zulily has a rating of 2.3 stars from 4,526 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Zulily most frequently mention store credit, return policy, and poor quality problems. Zulily ranks 9th among Daily Deals sites.

  • Service
    511
  • Value
    514
  • Shipping
    532
  • Returns
    408
  • Quality
    478
View ratings trends
216
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How would you rate Zulily?

Reviews (4,526)

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Reviews that mention popular keywords

customer service (1067) store credit (300) return policy (275) credit card (136) name brands (93) quality items (50) shopping experience (64) kids clothes (28)
Thumbnail of user laureenk3
California
1 review
0 helpful votes
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February 26th, 2020

I love Zulily for a few years now. I can order ahead of time and know that it will arrive before Christmas. I can make a "waitlisted" check on something that I missed, but would like to purchase when it becomes available. The packages I can track and am given an email/text alert when it comes in and they also accept returns. So, what's not to love? The many outfits and numerous gifts for my loved ones- they all appreciate the vast selection and I love the low low prices!

Date of experience: February 26, 2020

Thumbnail of user kimg20
Oregon
1 review
2 helpful votes
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July 28th, 2014

I had a great experience, and took the risk of going with it, without reading up on the company. I'm glad I did now, because if I had read all these bad reviews I might not have made the purchases I made.

I ordered a dress and three tops, which were all accurately sized, and looked just like on the site. The fabric quality was very nice for all items, even the all cotton dress I ordered, which could have been "flimsy" - but wasn't. The colors were just as they appeared online, as well.

I also took the trouble to look up the brands online and see if there were any special sizing issues on the actual company's site, rather than just on Zulily. It is a reseller, after all. My order arrived when expected, like it says on the site, it could take a couple weeks. One item came right away, and the others took the expected two weeks.

I would definitely order from them again.

Date of experience: July 28, 2014

Thumbnail of user ethell14
Massachusetts
2 reviews
0 helpful votes
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January 11th, 2020

I enjoy the variety of items and products you can purchase. The values are quite good. Delivery is timely and if it is not going to be they let you know. I have never had to return anything to date. Everything I have ordered has arrived just as I expected.

Date of experience: January 9, 2020

Thumbnail of user allisonh113
California
1 review
0 helpful votes
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November 27th, 2019

Zulily is a site I trust. My items come in quickly and in great condition. I've bought many things from this site big and small and every time I've had no regrets. I bought my son's bunk bed, baby clothes, and other things here. They always have the best deals

Date of experience: November 27, 2019

Thumbnail of user jessical623
Texas
1 review
0 helpful votes
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October 25th, 2019

I have been a customer of Zulily's since 2012. Everything has been and still is wonderful! I absolutely love and enjoy daily deals and how helpful everything has become. Also, offering the small payments on items such as Michael Kors, well that's just the cherry on top!
Again, thank you for everything and how straightforward everything is.

Date of experience: October 23, 2019

Thumbnail of user lumif
Australia
2 reviews
6 helpful votes
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August 4th, 2015

I ordered 4 times from zulily. I can say I am very please with all, the products and the service. I ordered well known brands so I did not have any problems with the sizes or the quality of the product. I ordered 4 pair of shoes and many baby clothes. Delivery took 2 weeks to Australia. I am pleased with that as here delivery takes longer usually. People are too lazy to check what they are buying so if ourse they are disappointed. I had some bad experiences shopping on other websites but it was mainly my fault as I did not check the items properly.

Date of experience: August 4, 2015

Thumbnail of user cindys482
Ohio
1 review
3 helpful votes
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March 26th, 2019

Wow! I'm over the top impressed with Zulily's customer service! I ordered a nautical themed quilt from them. I received it today and its the wrong one. I emailed them and within 15 minutes I had a response. They no longer have the 1 wanted and they are going to refund my money. They told me to keep the 1 I received and either use it or donate it!

Date of experience: March 26, 2019

Thumbnail of user cynthiaf237
Illinois
1 review
0 helpful votes
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February 26th, 2020

It took a few hits and misses, but I found the brand and the sizes that work for me. They are much more fashionable than I can find at other big name retailers, so I shop almost all my clothing needs on Zulilly. There isn't an outfit I don't wear that I don't receive a compliment on, so why shop elsewhere! The only negative is that you have to wait longer for the items to ship, but if you can be patient it is worth the wait.

Date of experience: February 25, 2020

Thumbnail of user rhondah187
Michigan
3 reviews
0 helpful votes
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September 9th, 2019

Zulily always has something for every room in my house. If I'm not cray about the style they have today then tomarrow they are sure to have a different style. They have plenty of close for women and kids. They are starting to show more men's which is good because I'am the one. Who purchases my husbands clothes. I'm always pleased with the wide variety and well known brands they carry.

Date of experience: September 8, 2019

Thumbnail of user nancym71
Virginia
1 review
11 helpful votes
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June 6th, 2015

Although their sizing is way small, I have figured out that if I order a size XL from them in dresses and a L in tunics, I will be happy. ( I wear a M in most clothes) Zulilly has been prompt and the customer service has been great with me when I have had a problem. They fully explain that their items take longer to arrive, so don't complain when you wait 2 or 3 weeks. I have saved a lot of money buying some of the skincare products and it is well worth the wait.

Date of experience: June 6, 2015

Thumbnail of user kimn8
Tennessee
1 review
4 helpful votes
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October 14th, 2011

I have ordered twice. The first was a Thomas the Train wooden set. It came with 6 engine pieces and 1 of them played music. It also came with a nice wooden box we can use for storage. Comparing to Walmart, it was about $65 of train pieces for $28. Awesome!

The second time I ordered, I was able to cash in one of my $15 referral credits towards 3 pairs of jeans. They arrived in less than 3 weeks. I paid $11 for each pair.

Shipping is slow. You just have to plan ahead. The jeans I bought were for next year, I buy everything in advance for the best deals. If you don't get all torked up about the shipping time, you can snag a great deal.

Date of experience: October 14, 2011

Thumbnail of user joanneb23
New York
5 reviews
10 helpful votes
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October 20th, 2014

I agree with Mary B. I am also a Zulily shopaholic. I have always loved everything I have
Ordered. I understand the concept of waiting to get the item. I love the shipping cost and
Especially the free shipping weekend deal. They even go so far as to give you money
(I think 10 dollars) if you are not able to receive your item from some fault on their end.
I have only ordered 2 children's dresses, and do not know about the sizing problems everyone has mentioned, but I am sure they are not making up things. I really love
Finding such unusual things on this sight and even if I don't order I just like looking at
What's out there and what others are buying, I have also talked with customer service at
This sight and found them to be very nice. --JoAnne B.

Tip for consumers:
Just keep in mind that when you order you have to wait. I am sure that is
what keeps the postage price down. Also keep in mind that I don't think
any items are returnable. Again that may be what keeps the prices down
and the postage price down?

Service
Value
Shipping
Returns
Quality

Date of experience: October 20, 2014

Thumbnail of user debras692
Texas
1 review
1 helpful vote
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February 26th, 2020

I need a one step program for my zulily addiction! LOL I am obsessed with Zulily! I tell everyone about Zulily! Unfortunately I never get credit for it! But I do tell everyone! I have to get the packages before my husband gets home and make sure to hide them in the closet before he see's them because he thinks I have a "shopping" problem lol NOT ME!

Date of experience: February 25, 2020

Thumbnail of user robinh45
Tennessee
1 review
3 helpful votes
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March 26th, 2015

I've ordered from Zulily.com multiple times. It's a fantastic idea, but you have to read the fine print & return policies to understand how they work. It does take a long time to get the items. Only once did I not get what I ordered b/c they ran out of stock, & they refunded me before I knew it was a problem. The items are often current to the stores at a huge discount - I've seen the same items in Dillards & Macy's for much higher prices. I go & browse from time to time just to see what deals they have. If you want the convenience of department stores, then go to a department store. But for great finds, at great prices, for which you can wait... Zulily is great!

** I do not work for them & I don't know anyone who does. I am a Mom of 2 in middle, TN.

Tip for consumers:
Read their policies before ordering & know shipping takes awhile because of the nature of their business.

Service
Value
Shipping
Returns
Quality

Date of experience: March 26, 2015

Thumbnail of user tatianal5
Canada
1 review
2 helpful votes
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December 9th, 2016

I have been purchasing from Zulily for well over 4 years! I have nothing negative to say! They do offer name brands (never had a problem with fake merchandise, and I KNOW fake) but they also have some independent merchants and some are questionable. So I know what tomorrow from them! I get amazing deals on the brand name stuff and once in a while I buy from an independent (at my own risk) and have not been disappointed. Every single time I have had an issue (2xs in 4 years) Zulily has gone far and beyond my expectations to set it right! I will continue to buy from them as long as they are a company! I check deals every single day!

Date of experience: December 9, 2016

Thumbnail of user cheryle118
Washington
1 review
0 helpful votes
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February 26th, 2020

I love this site! I always find good prices. And I always find things I don't even know I want at an awesome price. I'm not so sure that's always a good thing. I've never had a problem returning anything I needed too. I would and do recommend this site to everyone.

Date of experience: February 26, 2020

Thumbnail of user brigittej5
Maryland
2 reviews
0 helpful votes
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September 11th, 2019

I have been shopping at Zulily for years now. I'm in love with them. I have yet to order something that I have not loved or been happy with. I can think of one time when I ordered something that didn't fit. I contacted Zulily with my issue and instead of giving me a hard time or going back and forth, they told me to donate the item (which I did) and issued a refund. I will continue to shop there for years to come.

Date of experience: September 11, 2019

Thumbnail of user jenniferm1285
Missouri
1 review
0 helpful votes
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October 26th, 2019

I love Zulily for a lot of reasons. They have high quality items for low prices. They have a team of people who are beyond helpful anytime I have an issue. I like the variety of things I can find on the website. I have a child with special needs and going to stores can be challenging. Zulily provides me a way of finding unique gifts with great quality at low prices and they are delivered right to my door.

Date of experience: October 24, 2019

Thumbnail of user anniew18
Michigan
1 review
1 helpful vote
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June 5th, 2015

I've been shopping at Zulily for about 2 years now, and they are hands-down one of the absolute best online companies I've ever purchased from. Just to give you an example of how wonderful they are, the USPS totally screwed up delivery of my order (apparently my address didn't exist - news to me), and the item got sent back to Zulily. When I contacted Zulily, they apologized profusely (even though they did absolutely wrong) AND credited my account $10. Family members have also had items break or wear out early, and even though Zulily doesn't accept returns, they happily credited the account for the faulty items, no questions asked. As long as Zulily is around, I'll be buying from them.

Service
Value
Shipping
Quality

Date of experience: June 5, 2015

Thumbnail of user carmenw73
Colorado
3 reviews
0 helpful votes
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February 26th, 2020

Once I started shopping at Zulily a great relationship between us blossomed. Every time I purchased an item I was very pleased with it. I usually purchase clothing for my seven grandchildren. On special occasions I will purchase toys. I get compliments all the time on the clothes I select. I have never returned any of my items. Like I said "Love me some Zulily ". Thx Zulily

Tip for consumers:
Search for anything that you need, you will be pleased with the variety of brand names they carry.

Products used:
Clothing, shoes, toys closet organizer, make up organizer. I'm not a business, I buy for family.

Service
Value
Shipping
Returns
Quality

Date of experience: February 25, 2020

Thumbnail of user joanns134
Maine
1 review
0 helpful votes
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February 26th, 2020

Love the variety of items Zulily has to offered. Most items are what 5hwy appear to be, but not gonna lie have received some items that were not of good quality. Pay attention to where it is being imported from. Overall I recommend

Date of experience: February 25, 2020

Thumbnail of user odalysm1
Florida
1 review
0 helpful votes
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October 26th, 2019

I love purchasing from Zulily, I am always finding what I need and they stand by their products. Their customer service is the BEST, they always aim to please and are very understanding. I have never had a problem with any of my purchases.

Date of experience: October 24, 2019

Thumbnail of user marlaj13
Alabama
1 review
0 helpful votes
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November 27th, 2019

Zulily is my go to for home, clothes and gifts! I love the selection and their customer service is excellent! I tell everyone about Zulily! Too bad I didn't have their email addresses, but I don't think strangers will give them to me... lol

Date of experience: November 26, 2019

Thumbnail of user lillianj32
Massachusetts
1 review
0 helpful votes
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January 13th, 2020

I have never had a problem with items purchased from Zulily. All have been quality from reputable brands. Delivery has always been fast which I appreciate. Although I have not had to deal with customer service, my expectation is that it would be professional. I look forward to purchasing from Zulily for many years to come.

Date of experience: January 13, 2020

Thumbnail of user deborahl452
New Jersey
1 review
0 helpful votes
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December 3rd, 2019

I love the finds on Zulily. I like that I can order something that I will not see everybody else wearing. The only drawback is the shipping that you have to pay on a return. This makes me a bit more cautious when ordering. I find brands that I really like and trust. Keep them coming.

Date of experience: December 2, 2019

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Zulily is a daily deals site for moms, babies and kids which sells clothes, shoes, toys, products for the home.

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