Zulily

Zulily has really upped their game. Before sizes were iffy, but now stuff fits. I find things I can't find anywhere else.

Every item that I have ever purchased I am very satisfied with it. Their prices are fantastic, I love shopping at Zulily!

Love the awesome variety of items offered. The quality, and pricing keeps me coming back almost daily. I also love smart pay

I enjoy the items offered at Zulily. I have ordered many quilt sets and have loved everyone. They hold up very well

When I had a problem, they moved so quickly and took care of me
Each time.
No exception.
I am so thankful.

I ordered on December 6 2013 for Christmas. My order was $182 and guaranteed to arrive by Christmas. I checked my checking account the following day and the money had been taken out of my account (VISA on hold). On December 17 I receive a notification that I needed to contact them within 48 hours or my order would be cancelled as they were unable to charge my card. Apparently they "tap" your checking account when you order to make sure you have the money--- then cancel the charge? Then re-charge it when they receive it from the manufacturer, inspect it, and get ready to ship it. Apparently they also charge for the items based on the manufacturer… so my account was $5 short when they went to charge the final $21 of the $182 -- I get it straightened out and am told I would receive it by the 12/23. Only received 3 of the 5 items with the two most expensive items over $100 (they charged me for the second time already-not the item I was $5 short) it is now the 26th of December and still waiting. NEVER ORDERING FROM THEM AGAIN!

The one problem I have with Zulily is if you order something and it doesn't get shipped out by the expected ship date then it gets canceled. I do not have the choice to wait or to cancel. If I didn't want it then I wouldn't of ordered it. This has happened to me at a minimum of 3 times. The first time it happened I didn't even need it for 5 months (at least) therefore, I was willing to wait. Each time I was willing to wait, but I have no choice whatsoever. Two of the items were very important gifts. I was extremely upset by this. As for their customer service all I can say is... outstanding. I've spoken to them on a few occasions and they always took care of me. They are very friendly and try to always make it right. They want to take care of you and help you any way they can. They have the best customer service out there. I give them an A++ in that department. As for their prices they are, for the most part, competitive. I am a clearance shopper so when I can get an extra 30%, 40% or more off clearance prices then I am shopping a lot whether it's at the store or on their website. So, January-March I'm purchasing fall/winter clearance and August-October I'm buying spring/summer clearance. These are the best times to shop for this type of merchandise. I'm not sure how much control Zulily has over pricing, but this is something that should definitely be considered and looked into. Overall, I enjoy shopping on Zulily and the day they quit taking care of the customer and/or sell a bunch of junk I will continue to shop here. I've included a couple pics of recent orders I've received and I guess I should mention everything is always package well.

I get some good values on Zilily, sometimes it takes a few days but it's usually worth the wait. I do love the free shipping after I place an order.

I order often and don't mind waiting for my orders but I would love it if the S/H wasn't as expensive. I have been happy with all of my purchases.

Recently Zulily has been advertising that some items are eligible for return which was, I thought, a break from their usual no return policy. When referring to items being eligible for return, it says on the website, "Return shipping charges may apply." Well, that sounds reasonable. Right? That's what I thought. Until today when I requested to return 2 shirts I'd ordered, which were way too small because they misrepresented the sizing. I would normally wear a small in every other brand. From experience, I've learned to size up with Zulily. I ordered both shirts in a medium, and both were too small. One was like an XXS. In requesting the return, and printing the return label, it had the price of the item, minus an $8.95 restocking fee, and a $5.95 charge for the return label FOR EACH SHIRT! One of the shirts was $14.99, so if I returned it, I would've basically been paying them to take the shirt back. The restocking fee alone is over 50% of the cost of the shirt to begin with. The other shirt was $29.99. But to return both shirts I'd have to pay $30 in restocking fees and return shipping. So I'd be paying $30 to return $45 worth of shirts. Does that make sense to anyone? These shirts weighed probably 3 ounces a piece. They're going to the same place. Why would I need to pay two separate shipping charges, and why does it cost nearly $9 to restock a $14.99 shirt? They are pocketing a large portion of the return shipping and restocking fees and price gouging the consumer. They also wanted it returned by 7/27/17 (Today is 7/17/17), although it takes over a month to get orders from them most of the time. I had several email exchanges with customer service reps. None were helpful. They said, "I'd love to explain to you why we do this. We are trying to make things more convenient for the customer by offering returns like other online stores." Give me a break! Convenient? I have spent thousands of dollars with this company, and they're going to charge me $30 to return 2 shirts, and insult me by saying it's in the name of convenience? KMA Zulily! I will not spend one more cent on the made in China crap you sell! And I will make sure everyone knows about it!

Zulilly has a lot of other companies it goes thru for items so it all depends who you are ordering thru i ordered a couple storage solution type items got them in a decent time and are working well have had them for about 2 wks i also ordered two dresses they are great fit just right and nice soft fabric and they came in good time. Now for the you never know i also ordered two pairs of leggings with fleece lining well i think they are for plus size children they were not even long enough for me and i am 5'3" so its like a 50/50 chance you get what u want luckily my cousin is a foster parent and runs a clothing closet so i wont even try to return them but donate to my cousin. The leggings also took the longest to get but i watched the tracking thing and as soon as the got to zulilly the came quick so it just took forever for them to get there from other company. The dresses were from bellino and dex and the leggings from mopas. Hopefully they will root out these comapanies that have bad products and slow shipping and then zulilly will be better.

I've purchased many items from Zulily.com over the past six months, ranging from housewares to baby clothes to online vouchers. Throughout it all, I've noticed that I had to be extremely diligent about researching the "sale" price of any item, as you can often find any given item at an equal or slightly lower price at Amazon.com or other retail stores. When I do find a deal that saves a few dollars, I have to be additionally diligent as I have yet to find a Zulily item that is returnable (even when it does not arrive as predicted/advertised).

That said, I recently purchased a voucher (spend $30 for $60 worth of tinyprints.com merch) for tinyprints.com on a Zulily sale. On the deal page, there was NO mention that this "voucher" couldn't be combined with other promotional offers on tinyprints.com (as I reviewed the page thoroughly). Upon trying to use this "voucher," Zulily's "offer" was to purchase a PROMOTIONAL CODE from tinyprints.com worth $60 off, not a gift certificate or other form of payment that expressed that I had a voucher worth the genuine money I'd spent. As a result, any tinyprints.com discounts cannot be used (as tinyprints.com only allows one promo code to be used per piece of merchandise). As a result, I'm stuck with the option to buy $60 worth of only full-priced tinyprints.com merchandise (that you have to use one time and refund the remainder, by the way) and, despite calling customer service, no other recourse since the deal is not refundable in any way. When there are so many other competitive flash sale websites, why use one that doesn't allow returns, doesn't offer competitive prices, and allows account executives to engineer deals that screw over their customers? I sure won't be.

Why does shipping take so long? I ordered three tops on Feburary 12! As of today, the tops have not arrived. I'm not happy.

C'mon, wake up, this approach is obviously not working... I refuse to give up my firstborn just to look at your junk. Gone foreva~

I have loved all my purchases.So easy to order and When I had an issue it was resolved with ease. It is quit addicting!

This site good for some really good deals. Sales are great but most of the time you really have to be patient as it does take time to get delivered.

I find different things and everyone loves my gifts. I buy household items all the time.
Have bought clothes for myself, as well as for others.

I would rate Zulily with a 10 if it was available. Merchandise is top of the line along with the pricing, customer service is wonderful also.

I like Zuilly for the most part, it does take awhile to get things but because of prices it is worth the wait. The return price is a little steep

Impressed with choice items & brand names. I continue to receive emails for items previously out of stock and waiting for even after I buy them!

I ordered a multi color jumpsuit viewed on FB. It arrived without buttons or button holes! Too expensive to return!

I was very excited to see such cute things for my grandbabies but after reading all the bad reviews... im definitely NOT going to order anything... THANKU EVERY ONE FOR WARNING ME

This site is really hit or miss. I bought a few pairs of shoes by a brand I can never afford to buy from directly, the shoes were ridiculously cheap on Zulily. They arrived in good shape and I've had no problems with them! Plus shipping was crazy fast, so I'm pleased with that. One pair of shoes wasn't the colour pictured (not Zulily's fault, straight from the brand's website) I notified Zulily, their Canadian Costumer Service Rep was phenomenal and very personable. I'm now waiting on two separate orders to come in, they are also reputable brands at amazing prices.
That being said! There are tons of cheap crap products littered all over the Zulily website. Zulily slaps elegant sounding made up brand names onto what is otherwise cheap inventory from sites like Alibaba and DHGate. These are usually easy to spot (they tend to use Asian models), but if you're ever uncertain about what you're purchasing, just right click the product photo and conduct a Google Image Search. If you find the product blasted all over cheap overseas websites, you can pretty much guarantee that's who the real vendor is. This explains why so many people have received ill fitting, poor quality products. Sites like Wayfair are similar, they use these cheap products to bulk up inventory while they wait for more trustworthy brands to liquidate their overstock, these sites are by definition, overstock sites, meaning the good products are usually "last season's" styles. Once you learn how to navigate Zulily, what to look out for and what to avoid, the shopping experience is pretty good. My only major beef is that the Americans tend to get more selection than we do here in Canada, I know this because I only get the American sales flyer by email, and annoyingly when I open it up I have to manually switch the currency and refresh the page, which is when I notice the difference in available products.