Zulily has a rating of 2.3 stars from 4,526 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Zulily most frequently mention store credit, return policy, and poor quality problems. Zulily ranks 9th among Daily Deals sites.
Like the products, especially when they are brands I like. For clothing that is helpful, then you are familiar with the quality and sizing. Like the free shipping time frame on future orders after placing the initial order.
Date of experience: September 7, 2019
A high variety of product of great style and quality always in stock. Good customer service. Love the way you receive a updated E mail every day. Appreciate the free shipping deals they offer. Always a great experience.
Date of experience: November 26, 2019
Zulily is the epidome of Fashion offing sensational items at much lower costs like no one else! However, I would like to offer two suggestions that would make it easier for customers to order. Before the Holidays which are quickly approaching, why not allow customers 45 days to return items? In addition, 4-6 flex pays would allow customers to order many more items.
Date of experience: October 23, 2019
This was my second purchase from Zulilly and I was not satisfied with my full order, so I called customer service to find out how to go about returning one of the products I purchased. I Was connected to a representative, a young man and I told him which purchase I was not satisfied with. He said, "no problem, I refunded your purchase back to your card for that item and you can keep the package and donate it to any charity you like". Who does this? Know company I have ever shopped at. I will forever be a Zulilly customer.
Thank you Zulilly!
Date of experience: February 11, 2016
I honestly came by Zulily by accident. OMG, once I got in I could not stop shopping I was buying everything from adults, babies, kitchen stuff slow cooker, car vacuum, electric can opener etc. I believe really got me started was on the baby clothes they were so cute everything I look at I wanted it.
Date of experience: August 16, 2019
It's so much fun to see what Zulily has to offer each day. All items I have received have been of great quality with low prices. I love the single shipping price. I usually go crazy after I have free shipping.
Date of experience: September 7, 2019
Everything I have ordered is great. Zulily has so much to offer. Zulily always honor the product even when defective which is rare. They also refund your charges when the USPS delivers my package to the wrong address which was done twice at no fault of Zulily. Everything I have ordered in regards to clothes fits to size.
Date of experience: October 23, 2019
I am simply amazed at the deals on Zuilily. Each time you log in, it is like a brand new shopping experience. The only negative is the $8.95 restocking fee they charge on returns. That's a bit steep IMO.
Date of experience: September 13, 2019
Everyday is new. You never know what deals you will find! I check daily and there's always bargains to be found! I've been shopping for Christmas gifts and find items I wouldn't find in the store with great prices!
Date of experience: October 23, 2019
I am disabled post-stroke and use Zulily for everything for myself and my 10yr old grandson. It is important to me that the products I order online are the best quality and fit my budget. I tell everyone I know about Zulily and give the company high marks. They are amazed at how such great quality is also priced so very reasonably. You should see their faces. Hopefully, this will influence everyone to use Zulily. I tell them that they will not be disappointed.
Date of experience: October 23, 2019
LOVE shopping on Zulily! Can find items with great prices -- brand names, as well as others. Always get a great deal when shopping with them. I've purchased everything from sheets to shoes and things in-between. They're always bringing the best prices from name brands. Especially proud of the deals with Jambu, BOC and Clark shoes/boots!
Date of experience: July 20, 2019
I have been shopping on Zulily for about 6 years and have only received maybe one or two items that didn't work for me. The customer service was really great and gave me a credit. I always get compliments on the clothes I purchase. I love the prices, and I don't think shipping is bad when you pay shipping for one item and you have free shipping on most everything else for the rest of the day. And if it is the weekend, you get free shipping until Sunday night. You can't beat that. I haven't ordered anything really heavy like furniture though so I wouldn't know about that. It may be inconvenient to return, but I just make sure to watch the size charts when ordering a brand that I haven't tried before and then I don't have to worry about it. I will definitely continue to shop with Zulily.
Date of experience: October 23, 2019
Quality products that I love to have in my home. Easy to shop. Never had a problem. From gifts to buying for myself everything arrives in great condition. Love finding items that are different from what stores sell. It can be addicting, because you want everything!
Date of experience: July 20, 2019
I love Zulily. I can find almost everything I want here on this App. The BEST customer service, the BEST hold music and absolutely no hassle automaticaed phone system. Returns are easy. Products are 99.5% perfect. Sometimes sizing on clothes is a tad bit off. Just the best all the way around.
Date of experience: July 18, 2019
I love Zulily! Yes, delivery takes forever... You just have to adjust your expectations. Sizes tend to run small, so I orderm size larger and have them altered to fit, if needed. I get so many compliments on the things I find--things that cannot be found at the mall.
Date of experience: November 24, 2015
I love Zulily and am always so impressed with the variety of good quality items they offer. That being said, their delivery system is not fast and knowing this I only order items which I know will be good quality but that which I am not in a hurry to receive.
Tip for consumers:
Quality good - Delivery slow.
Date of experience: March 26, 2015
I recommend Zulily to everyone. The prices are great. They carry great gift items. I especially like the beach/coastal items, pool supplies, and shoes. I have not bought many clothing items because the descriptions do not include information like the length in inches of a top, fit - relaxed, formfitting, etc. But, mostly my experiences with Zulily have been very favorable.
Tip for consumers:
I check the site often just to be aware of what is available and to compare prices to other sites and stores. Zulily usually has the best price.
Products used:
Cosmetics, decorative items, pool supplies, shoes
Date of experience: October 24, 2019
I would say that i am satisfied with 95% of my purchases with Zulily. If you get credit with Zulily and you use their credit card sometimes it is a little confusing. Call them if you have some troubles with the services they are very willing to help you. I have had excellent services with Zulily. The only problem i have is the wait time for receiving your order. I live in a rural area so there could be many factors for that. I do love Zulily and i hope you will give them a chance and consider them for online purchases. Best wishes.
Date of experience: September 7, 2019
Everything is wonderful but a spinner ring, which looks very nice, is not wearable at all. It was 29.00 very disappointed. It doesn't fit like a ring. The side stick out and the fit is wrong.
That said, I recently found this and I'm loving it. I have got so many wonderful things.
Date of experience: September 7, 2019
I have bought several products from Zulily and now it is one of the few shopping apps I have on my phone. The products change every day and they keep it fresh. If an item sells out, they alert me when it's back in stock and that is pretty awesome. Sometimes the products are a lot different than I thought they would be and I have the choice to send it back or keep it. I usually keep it and either sell it or give it away. Sometimes the sizing is a little off but there again, I either make it work or sell it or give it away. People love the products so I can usually pass them on. As to shipping - the costs are pretty much the same as other places and yes, the system requires you to wait but it is well worth it. Once I understood how Zulily works, I am more patient about getting my products. I will continue to purchase from them and can; t wait to see what I will order next.
Date of experience: August 20, 2019
I love Zulily! After a long illness and weight loss I needed to rebuild my closet, actually every thing. My daughter taught me how to shop online. Every thing I have orded fit perfect, love the style options and fabric. I'm a senior, Zulily shopping has been a wonderful experience. I called once and the staff was amazing, so friendly and helpful I may be 70 but feel like 17. What a blast. Thanks Zulily for the comfort and style Every thing from the inside out Wish I could give MORE STARS.
Date of experience: April 7, 2016
When I place and order from a vender for 5 items why do they send one at a time instead of mailing the entire order? Lately I been placing large order with Zulily and you have been sending my order ex: if I place and order today with 6 item you will mail out two or one and the rest of the order at another time, when you place a couple of orders weekly you want to be in control of your order is all there any reason why you are sending part of an order? Overall you have good prices and nice items for children I wish you could get stylish shoes in extra wide sizes
Date of experience: November 26, 2019
I am admittedly a shopaholic, but only on Zulily. I always check there first thing, so I know what's available, and what may be coming up in the next days. This place has everything I need, and things I didn't know I needed or wanted or even knew existed! And the pricing is great too. There's only one thing I would change if I had to; and that is, if there's something shipping directly from China, they should list that in the description; it's one thing to wait 2-3 weeks for something; but a whole other story if it's 4 or more. Otherwise, it's the perfect one place shopping! I already have my Christmas shopping done in August! My closet can't fit another thing! Great customer service too! Love love love this place!
Date of experience: July 18, 2019
I have such a good time looking at your site. I have actually just started with your company. I am absolutely thrilled with my purchases, for my great grandchildren. I
Also enjoy the tee shirts, what a hoot. Only, wish the shipping was just a bit faster. The quality is great & the pricing is just right for my pocketbook. Keep up the good work.
Date of experience: October 23, 2019
Always get quality merchandise at very reasonable prices. Variety of merchandise is amazing. Clothes, books, home decor, toys for my Grandchildren, shoes, and everything is name brand. Shipping time varies, but is always reasonable.
Date of experience: February 25, 2020
Zulily is a daily deals site for moms, babies and kids which sells clothes, shoes, toys, products for the home.
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