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    Zulily

Zulily

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Overview

Zulily has a rating of 2.3 stars from 4,526 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Zulily most frequently mention store credit, return policy, and poor quality problems. Zulily ranks 9th among Daily Deals sites.

  • Service
    511
  • Value
    514
  • Shipping
    532
  • Returns
    408
  • Quality
    478
View ratings trends
216
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How would you rate Zulily?

Reviews (4,526)

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Reviews that mention popular keywords

customer service (1067) store credit (300) return policy (275) credit card (136) name brands (93) quality items (50) shopping experience (64) kids clothes (28)
Thumbnail of user denised310
Kentucky
2 reviews
0 helpful votes
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October 26th, 2019

I have bought so many gifts for my nieces and nephews and they love them. I have also ordered lots of shoes and purses, all name-brand and all at great prices. I turn to Zulily first when searching for a unique, affordable gift!

Date of experience: October 24, 2019

Thumbnail of user margaretr177
Margaret R.
Texas
1 review
1 helpful vote
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October 25th, 2019

I have a 3 room b&b and I buy all my bedding for my 3 rooms, and my towel sets. I love the quality.. and I have had people comment in great ways on the bedding. I have loved the colors and the quality of all of them.. I also ordered lots of Christmas gifts too. I get my family a lot of funny t shirts and a lot of nice work shirts for myself. I think the quality is great!

Date of experience: October 23, 2019

Thumbnail of user cjr33
Arizona
1 review
0 helpful votes
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February 26th, 2020

Zulily has always provided the utmost impeccable service for me. I feel confident when I order that my purchase will be shipped and delivered efficiently. The quality of merchandise has always met my expectations.

Date of experience: February 25, 2020

Thumbnail of user feliciaw52
Illinois
1 review
0 helpful votes
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November 20th, 2019

I love the variety of products. They have something different every day. The only thing I don't like is that you only have a few days to order. If I don't have the money at that time then it might be a while before it's back on there.

Date of experience: November 19, 2019

Thumbnail of user lorim314
California
3 reviews
0 helpful votes
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August 17th, 2019

I love Zulily. I probably love it too much. The deals are great. The variety of products are wonderful. My only complaint is the return policy is not always good. It needs to be improved because it's hard to figure out sizes sometimes because they can be irregular.

Date of experience: August 16, 2019

Thumbnail of user xxxxxx8
Wisconsin
1 review
6 helpful votes
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October 20th, 2015

Every time I've ordered from this website, everything has come within the time frame it said it would. I think a lot of people complaining did not check the description where it said it would take x number of days before it would ship and then 5-7 days to ship.

Everything was of great quality and authentic. I would recommend shopping with them.

If you don't want to wait for shipping delays, then you can purchase from the ready to ship option.

Service
Value
Shipping
Returns
Quality

Date of experience: October 20, 2015

Thumbnail of user barbaran163
Missouri
1 review
0 helpful votes
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October 26th, 2019

Zulily is a great place to shop. They have great products as well as the best customer service. I have orderd numerous items from them and have never had an issue with either product or customer service the few times something didn't fit. You are definitely missing out if you don't check them out.

Date of experience: October 24, 2019

Thumbnail of user kimt80
Wisconsin
1 review
4 helpful votes
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October 9th, 2016

I have had nothing but positive experiences with Zulily. There have been a couple of orders I wasn't happy with, and they were handled very well by them.

An example-had ordered a pair of plaid clogs. They came, but each shoe had the plaid going in a different direction. I emailed them with a picture, and they wrote back that they could see the problem, and I was credited, didn't have to return the shoes (donated them) and they gave me a $10.00 credit.

I am always careful when ordering clothes to check their size chart. It is different for each brand you order. Only have gotten one thing that didn't fit as I thought it would. Gave it to my sister who loved it.

Date of experience: October 9, 2016

Thumbnail of user kingsr
Canada
1 review
1 helpful vote
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April 22nd, 2018

I have always loved Zulily for their services and prompt delivery.
They have never failed me personally especially the cute girl that attended to me the other time was very patient and attended to every little detail.

Date of experience: April 22, 2018

Thumbnail of user susank602
Ohio
1 review
0 helpful votes
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September 9th, 2019

I have ordered countless pairs of shoes, clothes, homegoods, household products and have rarely if ever been disappointed in a product. I have NEVER been disappointed in Zulily's customer service and their ability to "make it right." Every single time!

Date of experience: September 8, 2019

Thumbnail of user christinaa131
Florida
1 review
0 helpful votes
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July 18th, 2019

I really enjoy shopping at Zulily. I can find clothing that I will not see everywhere else. Can find multiple items for my dog from treats to doggy pool. Great place to do all your Christmas Shopping.

Date of experience: July 18, 2019

Thumbnail of user melaniem238
New York
1 review
0 helpful votes
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November 27th, 2019

I love the variety and quality of products I have gotten/seen. I get to see things I don't normally come across in my regular shopping trips. I recommend Zulily often, and look forward to each days offerings.

Date of experience: November 26, 2019

Thumbnail of user louisez
Washington
1 review
1 helpful vote
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December 6th, 2013

I find it odd to see so many negative comments on zulily, any time i had a problem, they take care of it, I had a shirt that came with a hole in it and they gave me my money back and I got to keep the shirt, just fix the hole. And yes their ship times are slow but it CLEARLY noted on the site. I have found the customer service to be Amazing. As for quality of items, it sometimes is a crap shoot, but again I found the customer service reps empowered and ready to help out, even if it is store credit. I did order a shirt and wonder why it fit so small, but my bad I didnt look at he size chart. You really have to read over the whole description and site rules and stuff before you can get too upset.

Date of experience: December 6, 2013

Thumbnail of user krism137
Texas
1 review
0 helpful votes
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January 11th, 2020

I have only one gripe about Zulily and that is that it's addicting. I find so many awesome things on this site. The price can't be beat. And now that they've improved their return policy it's even better.

Date of experience: January 10, 2020

Thumbnail of user hollyg117
Oklahoma
1 review
0 helpful votes
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January 14th, 2020

Every day I am excited to see what wonders zulily has to offer today. I have ordered so many great things and most of them have been everything I wanted. It's so nice to sit at my desk at home and shop for special things I love. Thank you zulily.

Date of experience: January 13, 2020

Thumbnail of user ro7904
Hawaii
4 reviews
6 helpful votes
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November 29th, 2012

I love Zulily! I've ordered MANY items from this site and i will continue to do so.

As long as you can wait a couple weeks for your items, i'd highly recommend this site. Items take a few weeks before shipping due to the nature of their business.

EXCELLENT CUSTOMER SERVICE! Can't fulfill your order? Defective or wrong item? No problem. Credit back to you for the cost of the item AND a store credit! I love that they take care of you right away. I usually get an e-mail response in less than an hour.

Date of experience: November 29, 2012

Thumbnail of user kimv6
Colorado
3 reviews
12 helpful votes
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October 25th, 2011

I love this site! Read terms and conditions regarding shipping. With this in mind I only order bigger sizes for my baby. I've made multiple orders with them & I am pleased. I've also had concerns and customer service responded with all my concerns addressed.

Date of experience: October 25, 2011

Thumbnail of user brendas565
Maine
1 review
0 helpful votes
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November 27th, 2019

I love Zulily. There are new items every day and the prices are great. I do a lot of my Holiday shopping here and also purchase many items for myself. Love the jewelry and the shoes but have purchased sweaters, bedding, and so much more!

Date of experience: November 27, 2019

Thumbnail of user mickic5
Illinois
2 reviews
0 helpful votes
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November 30th, 2020

I can get just about everything I need in one place. I've had most of my Christmas shopping done since July! I have only had to contact customer service once, and things were handled promptly. I recommend Zulily to just about everyone I talk to.

Date of experience: November 30, 2020

Thumbnail of user peggyg28
Maryland
1 review
0 helpful votes
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November 4th, 2017

I have ordered from Zuliliy many times. It takes a little while for the items to arrive but when they did arrive they were nicely packaged, as described, and a good deal for the money. I only contacted customer service one time, due a mixed up shipment, but they were friendly, courteous, and quickly resolved the issue to my complete satisfaction

Date of experience: November 4, 2017

Thumbnail of user susanc239
Florida
2 reviews
4 helpful votes
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January 20th, 2017

Yes, there have been two or three duds when the items did not fit me or were poor quality. I was offered a prompt store credit, no hassle, no delay. I fully understand from item descriptions that shipping may take a while - it's plain to see on the website. My husband loves my cute fashionable Zulily clothes - says the styles and colors are so much prettier than what I can find locally. Last summer I bought a gorgeous royal blue lace dress. Perfect for afternoon formal occasions. It was a tad too big, so I had it altered. And then wore it to a fancy wedding at a Tudor caste in England. Got tons of compliments. The cosmetics events are terrific too - Lancôme, Nars, Chanel - at bargain prices. Just don't expect purchases to arrive by Express Mail. Finally - the kids clothes are superb - my two little grandsons wear Zulily and always look colorful, and beautifully dressed in high fashion duds.

Date of experience: January 19, 2017

Thumbnail of user janef187
Canada
2 reviews
0 helpful votes
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July 18th, 2019

I have been shopping with Zulily for some time now. I love the variety of the products and have purchased some unique products not found readily in other places. I love the fact that I am able to purchase gifts for friends and family My only disappointment is with the clothing produced overseas and the time needed to ship. It can take a month sometimes which is really not acceptable, I would purchase more if the arrival was more expeditious.
Keep up the variety and uniqueness of products. I am not a mall store shopper and prefer the more boutique aspect of my purchases/

Date of experience: July 18, 2019

Thumbnail of user jenniferc1365
Arkansas
1 review
0 helpful votes
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February 26th, 2020

I love shopping on Zulily! Everything I've gotten has been good quality and true to the descriptions and pictures. Their size charts have been accurate and helped me get the right size from many different brands. I have found many cool things for myself and gifts. I enjoy shopping on Zulily a lot and recommend it.

Date of experience: February 25, 2020

Thumbnail of user deedeem4
Oklahoma
1 review
0 helpful votes
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October 25th, 2019

Zulily offers a wide variety of products from makeup, perfume, jewelry, shoes, clothing, all kinds of home products, holiday products, toys and I am sure I am missing some things. I would say 98% of their products are a great quality. If you ever do have an issue they have the best customer service of any retailer I have ever dealt with. I have been a customer for many years and I HIGHLY recommend them.

Date of experience: October 23, 2019

Thumbnail of user charlottew6
Texas
1 review
2 helpful votes
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March 25th, 2013

I have made about 50 orders with zulily. On only one occasion did I get the wrong item and they promptly refunded my money for it. You get great, great deals on designer items. Just yesterday I spent $60 dollars for a $300 watch. I am very pleased with zulily. It is not a scam and everything that I receive is FABULOUS. It is worth the wait for the items because you just can't get beat the prices for the current season designer items.

Date of experience: March 25, 2013

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About the business

Zulily is a daily deals site for moms, babies and kids which sells clothes, shoes, toys, products for the home.

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