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    Zulily

Zulily

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Overview

Zulily has a rating of 2.3 stars from 4,526 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Zulily most frequently mention store credit, return policy, and poor quality problems. Zulily ranks 9th among Daily Deals sites.

  • Service
    511
  • Value
    514
  • Shipping
    532
  • Returns
    408
  • Quality
    478
View ratings trends
216
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How would you rate Zulily?

Reviews (4,526)

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Reviews that mention popular keywords

customer service (1067) store credit (300) return policy (275) credit card (136) name brands (93) quality items (50) shopping experience (64) kids clothes (28)
Thumbnail of user marinab67
Louisiana
1 review
0 helpful votes
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November 27th, 2019

I am a very satisfy customer, love to shop online. I have told my friends about it. Love the styles that Zulily offers and customer service is fantastic!. Very happy since I found this site to shop online.

Date of experience: November 27, 2019

Thumbnail of user ms676
Pennsylvania
1 review
0 helpful votes
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September 9th, 2019

Love the variety, love SOME of the clothes, love the holiday decor. They have excellent customer service. My only complaints is that it seems their prices have gone up and the shipping can be very slow. The items you order come from the different companies to Zulily before they ship. I guess that's why it takes longer. You only pay shipping once and then for the rest of that day, any additional items ship for free. If you order on a Saturday, you get free shipping for the remainder of the weekend. All in all, I LOVE IT.

Service
Value
Shipping
Returns
Quality

Date of experience: September 7, 2019

Thumbnail of user hillaryw1
New York
13 reviews
11 helpful votes
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May 17th, 2020

Okay, so your goods may not come exactly quickly. I don't recommend ordering sweaters when it starts to warm up or tank tops in Fall as shipping is up to the manufacturer, not Zulily, UNLESS it has a little rocketship next to it which means fast shipping. I was recently looking for flannel fabric to make face masks and instead of buying it by the yard I discovered Zulily had King Flannel Sheet Sets for $10! You couldn't buy flannel in that size for twice that. Okay so they're Christmas themed, but who cares? It may save someone's life. The best bargain is to shop on Friday's because you get free shipping for the rest of the weekend.

Tip for consumers:
Shop on Friday's, pay the $7.99 shipping & get free shipping all weekend.

Value
Shipping
Returns
Quality

Date of experience: May 16, 2020

Thumbnail of user dianeg231
Virginia
1 review
0 helpful votes
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September 9th, 2019

I just started ordering this summer. A coworker had ordered a dress - with pockets - and I had to have one too! Next thing I know, I've practically got a brand new wardrobe! I love the prices and shipping is usually pretty quick.

Tip for consumers:
Order early in the day. You usually earn free shipping for the rest of the day, so if you decide to place a second order later, well, FREE SHIPPING!

Products used:
Mostly clothing. A little storage.

Value
Shipping
Quality

Date of experience: September 9, 2019

Thumbnail of user carissal2
Connecticut
1 review
4 helpful votes
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March 23rd, 2016

Aside from the long shipping times, zulily is an amazing site with even better customer service, I have never been disappointed, if something went wrong with an order I was refunded and given store credit, I love this site so so much.

Date of experience: March 23, 2016

Thumbnail of user vickim179
Maryland
1 review
0 helpful votes
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October 26th, 2019

You never know what you might find at Zulily and that is why I like it so much. I find items here that are unique, that you can't find other places. Zulily is my go to for exercise clothes and cheaper rugs.

Products used:
Exercise clothes, rugs, decorative items

Service
Value
Shipping
Returns
Quality

Date of experience: October 24, 2019

Thumbnail of user wandab123
Illinois
2 reviews
0 helpful votes
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October 26th, 2019

I love Zulily! I have been a customer with Zulily for quite some time and 95% of my purchases I have been pleased with. I would say the 5% were from merchants that didn't have quality products as advertised. I wouldn't say that is Zulily's fault. I know that they have featured many new merchants but I think that they should be a little more careful with selection. Bad purchases sometimes impact their reputation. This has not changed my thoughts about my overall shopping experience with Zulily. I always refer friends, family and co-workers to Zulily. This is so evident that whenever a co-worker compliments an item that I am wearing, it is followed by "That's from Zulily, right!" I takes a lot longer to get purchases if you later discover that the are coming from out of the country so it would be nice if Zulily noted that in the description, before you purchase the item but other than that Zulily is the best!

Date of experience: October 24, 2019

Thumbnail of user debrac40
North Carolina
3 reviews
16 helpful votes
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January 1st, 2017

This is my second review for Zulily because I have ordered many more items from them since my last review. Again, I love Zulily! I was credited for another item that I ordered from them that did not fit me properly and I did not have to ship the item back. They told me to keep it and donate it. I was also able to return a pair of boots that I ordered and did not have to pay to ship it back but instead got a pre-paid label for it. I will tell you that sometimes it does take a while for your items to ship but I like their prices and am willing to wait since I usually am in no hurry for the items. I would highly recommend them!

Date of experience: January 1, 2017

Thumbnail of user linb17
Florida
1 review
0 helpful votes
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August 19th, 2019

I am completely satisfied with Zulily! I love the quality and variety of products. The customer service department is very helpful and very pleasant. It is a lot of fun to shop with Zulily... I'm addicted. LOL.!

Date of experience: August 18, 2019

Thumbnail of user nancym86
Arizona
2 reviews
1 helpful vote
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October 17th, 2015

I have read the bad reviews for Zulily and was surprised. I too have ordered clothing online from them and must say I was quite happy. One item may not have been exactly what I expected, however, that happens no matter where I order from, and if it is not what I wanted I wear it a few times then hand it down to someone else or, I will put in in Good Will where someone can benefit.

Date of experience: October 17, 2015

Thumbnail of user melindag7
Arizona
1 review
6 helpful votes
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October 19th, 2015

I have had nothing but good experiences with Zulily. I ordered an item and it was broken. When I contacted them, they refunded me fully and sent me a credit to apologize. I ordered another item that never came in. They did the same. When I ordered and had a family emergency, I contacted them and they refunded, no questions asked. I love Zulily and recommend them.

Date of experience: October 19, 2015

Thumbnail of user bolaa
Canada
1 review
2 helpful votes
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January 17th, 2018

I have been shopping Zulily for years and never been disappointed with any of the items I bought. Goods were delivered within the time promised and I have to issues with quality and size. I am particularly pleased abut the jewelry and boots.

Date of experience: January 16, 2018

Thumbnail of user kathleena194
Rhode Island
2 reviews
0 helpful votes
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October 25th, 2019

I have enjoyed the items I have bought and if there r any that r defected or not up to standards I normally call Zulily and they take care of the problem. They stand behind the customer and aim to provide products that of quality.

Date of experience: October 23, 2019

Thumbnail of user rosemarieh3
Australia
3 reviews
7 helpful votes
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November 21st, 2016

I ordered a couple of dresses from their retro section, one dress fit perfectly but the other (which had buttons from collar to under bust) did not fit me across the chest, there was no give in the fabric and I couldn't get the buttons done up.
BUT in saying that, I called their hotline straight away and asked if I could send it back or get a large size to accommodate my bust, the woman I spoke to was an absolute darling and she offered me a full refund on the dress but insisted I didn't need to send it back and suggested I instead gift it to a friend! They didn't have any larger sizes in stock, that's the only reason I didnt change it over.
Seriously best customer service I've experienced in a long time. AND the dresses I bought are cute as hell and of great quality. They may take a long time to be received but I've found it worth the wait.
Would recommend zulily to friends, family and definitely return to shop.
I'm currently waiting on a pair of boots and a couple of new outfits.

Date of experience: November 19, 2016

Thumbnail of user kristim112
Texas
1 review
0 helpful votes
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July 18th, 2019

I love Zulily. It's my favorite website. I literally get on it everyday. If I had more money I would buy something everyday. As it is my fiancé already thinks I have a problem. There is such a wide selection of products. Something for everyone and great deals. I am definitely hooked

Date of experience: July 18, 2019

Thumbnail of user annetteg32
Australia
1 review
1 helpful vote
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August 30th, 2017

I am giving zulily 5 stars because I ordered two activewear pants in two different transactions and they only charged me for postage once and I received my items very quickly. One item was not quite what I wanted so I emailed them to organise a refund, they responded to all my emails quickly and put my refund into my bank account without me posting back the item! They told me to keep the pants and give them to someone who needed them Thank you zulily! I will be shopping with you again!

Date of experience: August 30, 2017

Thumbnail of user patf122
Nevada
1 review
0 helpful votes
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September 9th, 2019

Can alway something special on your site. You have the latest styles and top designers. Love the shoes, for my daughter. And shirts for my grandsons. Only one problem wish the could be received faster.

Date of experience: September 7, 2019

Thumbnail of user helens68
Florida
1 review
8 helpful votes
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August 5th, 2015

I have ordered about 50 items and rarely do I have an issue... it seems a lot of the negative reviews I have seen were re: items too small... I only had one issue when I ordered a dress that was too small... customer service was extremely pleasant, and gave me a refund, and I donated the item to charity and then re-ordered the same item in a larger size. I am tall and thin and most of the small sizes fit me. I hate shopping in stores and at the malls... I am very happy with Zulily and receive many compliments from friends and strangers about the outfits I wear. Too bad I don't own stock with Zulily as I have referred many people to Zulily! I am a loyal and satisfied customer!

Date of experience: August 5, 2015

Thumbnail of user marlat25
Texas
1 review
0 helpful votes
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February 26th, 2020

I love the variety of items. I've purchased everything from clothing & shoes for myself, kitchen items, craft kits & items, and clothing for my grand kids.
I hate to pay full price for anything, so I love the discounts.

Date of experience: February 25, 2020

Thumbnail of user melissaa29
Louisiana
1 review
0 helpful votes
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November 24th, 2015

Ordered a pair of knee boots. Very pleased with the room in the calf... I am a full figure women with thick legs. There was plenty of room even with jeans tucked into the boots. Very pleased with the look and quality of the item. HAPPY AM I. Thanks zulily

Date of experience: November 24, 2015

Thumbnail of user connerb2
Illinois
1 review
2 helpful votes
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December 27th, 2015

I received a pair of leggings with a hole in them which happens with all stores once in awhile, and they sent me two new pairs and a $10 store credit! The woman helping me was very polite and I got help very quick. And I love the new pairs I received.

Date of experience: December 27, 2015

Thumbnail of user susans1337
New Jersey
1 review
0 helpful votes
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October 26th, 2019

I absolutely love Zulily - best shopping, best prices and THE BEST customer service ever. The variety and quality of their items is amazing. Zulily - please keep up the great work. Highly, highly recommend!

Date of experience: October 24, 2019

Thumbnail of user pats52
California
1 review
1 helpful vote
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October 4th, 2013

I had earlier complained about Zulily not having uniform sizing for children's clothes and that they do not accept exchanges. But, what they did do is credit my account $12.99 and told me to donate the sweatsuit to charity. So I have to revised my review that I would prefer an exchange, but appreciate the credit.

Date of experience: October 2, 2013

Thumbnail of user catherinew164
Illinois
3 reviews
0 helpful votes
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October 26th, 2019

I love shopping with Zulily I enjoy shopping from my home and getting great items and prices! It's exciting when Zulily adds more vendors and companies. I also enjoy getting updates from Zulily which means I won't miss some of my favorite brands!

Date of experience: October 24, 2019

Thumbnail of user triciaa
Illinois
1 review
3 helpful votes
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August 6th, 2014

I saw many negative complaints right after I made my first purchase from Zulily. I am actually happy I made my order first, or I would not have ordered from them. I have to say I am EXTREMELY pleased with my purchase. I ordered two pairs of Keen hiking/water sandals for the price of what one pair would typically cost. I received them within 13 days of my order (which they explain that their shipping process takes 10-14 days). The shoes fit wonderfully and I will definitely order from Zulily again. I would suggest, after reading all of the terrible reviews, that people stick to the brands they know and trust when they are looking for a good deal.

Date of experience: August 6, 2014

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About the business

Zulily is a daily deals site for moms, babies and kids which sells clothes, shoes, toys, products for the home.

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