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    Zulily

Zulily

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Overview

Zulily has a rating of 2.3 stars from 4,526 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Zulily most frequently mention store credit, return policy, and poor quality problems. Zulily ranks 9th among Daily Deals sites.

  • Service
    511
  • Value
    514
  • Shipping
    532
  • Returns
    408
  • Quality
    478
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How would you rate Zulily?

Reviews (4,526)

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Reviews that mention popular keywords

customer service (1067) store credit (300) return policy (275) credit card (136) name brands (93) quality items (50) shopping experience (64) kids clothes (28)
Thumbnail of user alicew25
Colorado
1 review
9 helpful votes
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October 9th, 2014

Oh boy, another nomorerack or body central! Poor quality and you better have a lifetime for delivery. When a product is in stock, does that mean a month later you should still be waiting for it? Go to the mall the hassle is less stressful!

Date of experience: October 9, 2014

Thumbnail of user jerilynnp
Canada
1 review
1 helpful vote
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July 11th, 2014

I've ordered twice from this company within a week from one another I should have waited for the first order to arrive to see the quality of the product. The sizes are not true especially in the shoes. I ordered my son a 8.5 as I cannot find them anywhere in my city. When his shoes came they were smaller than an 8, I also ordered shoes for myself and exactly the same issue. I ordered 3 items from 3 different stores or sites all the items that came are made in China, another words that why they can sell them for so cheap! Going to try and return them lets see what will happen.

Date of experience: July 11, 2014

Thumbnail of user elizabethf355
Missouri
1 review
0 helpful votes
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October 17th, 2019

I used to like Zulily until lately I've had bad experiences. I ordered a pair of boots and didn't receive the same as pictured in the website. Instead they sent a fake copy of the boots they were advertising, nevertheless pointing they were shipped from China. I don't like websites that show something they don't have in order to make you buy. It feels like they changed ownership or they sold the company to China because now most of the shipping comes from China. Also they do not specify where their shipments come until you make the purchase and it's shipped. I am not doing any more business with Zulily. Thank you.

Date of experience: October 17, 2019

Thumbnail of user janett35
New Jersey
2 reviews
9 helpful votes
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October 21st, 2014

3 Buster Brown 12 months outfits were ordered and delivered within 3 weeks - that's OK. They are undersized and there is no way to return them so the money spent will be at the advantage of a stranger who buys them at a thrift store.

Service
Value
Shipping
Returns
Quality

Date of experience: October 21, 2014

Thumbnail of user cindyn26
New Jersey
1 review
25 helpful votes
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May 22nd, 2016

No return policy, items take for ever to ship and a lot of the items I have received are broken or very poor quality.
I am sticking with Amazon. If I see an item on Zuilly I will search Amazon and buy it from there.

Date of experience: May 22, 2016

Thumbnail of user car2
Texas
1 review
0 helpful votes
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October 25th, 2019

Nice to stock up on things with the shipping costs that are offered from Fri-Sun Nights
(My dogs are happy too, they are Golden Retrievers. My second one is 1.5 years old and blind, he really loves Zulily deliveries.) (How can a blind dog know that Zulily deliveries are "mostly" for him? He can't read the package, LOL)

Date of experience: October 23, 2019

Thumbnail of user amberp95
California
1 review
0 helpful votes
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July 21st, 2019

Zulily has so many different varieties of things. I found a lot of one kind things I could find anywhere else. The only drawback is that products don't ship out very quickly. But I just buy things for like Christmas or you know you don't need it right away. And their customer service is wonderful and very helpful.

Date of experience: July 19, 2019

Thumbnail of user melanier16
Connecticut
12 reviews
42 helpful votes
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April 29th, 2015

Multiple times wrong items were sent to me and a lot of clothing I received was cheap. Haven't ordered from here in a while since then. Plus shipping is expensive compared to other sites... And shipping takes FOREVER (about a month)

Service
Value
Shipping
Returns
Quality

Date of experience: April 29, 2015

Thumbnail of user faeeb
Louisiana
1 review
0 helpful votes
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April 29th, 2013

First they cancel your order without a courtesy call or mail! And then when you finally call them they put you on hold for 3 hours and rather than help you make the situation worse. The guy I spoke to did not even try to find out what my problem was before making it worse! Needless to say it will be my first and last time!

Date of experience: April 29, 2013

Thumbnail of user ambyr1
Illinois
3 reviews
3 helpful votes
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July 31st, 2014

Really disappointed. Most of the items have not arrived and they were supposed to be sent out days ago. The size charts are wrong. Yes, I have been measured. The dress chart said up to 38 inches hip and 28 waist but was wrong, example. I wear a size 4 in banana republic. Yep, could barely get my arm though the dress. My daughter, wears a 0/00 size, it barely fit her! I wish I could cancel the rest of my order!

Date of experience: July 31, 2014

Thumbnail of user jeand21
Canada
1 review
12 helpful votes
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July 7th, 2015

Sizing of clothing is ridiculously off. Adult sizes look as if made for children. Quality is VERY poor - junky in fact. Based on this my first experience I will NOT order anything from Zulily in future.

Date of experience: July 7, 2015

Thumbnail of user phylh1
Phyl H.
Canada
1 review
2 helpful votes
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January 18th, 2016

Today I just called the toll free number to complain re finding a hole in a child's jumper which was to be a gift. Kimberley, the zulily employee, was extremely helpful explaining that I would receive a full refund within 3 days and to keep the jumper as it was not a large cost and they could not resell the product. After reading the bad reviews I had not thought it worth complaining but was totally surprised! Will continue to order from this company

Date of experience: January 18, 2016

Thumbnail of user robinj10
New York
20 reviews
58 helpful votes
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August 9th, 2015

I got lured into this site by having to give them my email before being able to look at what they had. Every low priced item was either out of stock, or had sizes no one wears. I tried to find something in my size, but the only items in my size were expensive ones. I believe that one of the phony sale items actually exist.

Date of experience: August 9, 2015

Thumbnail of user elainem16
Georgia
2 reviews
1 helpful vote
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April 18th, 2014

I wish I had come here and read reviews before ordering from this company. Looking at the pics on the site, I fell in LOVE with so many of the dresses for my granddaughters, but decided to start with only two. I am SO thankful for that. It took five weeks to receive the dresses and although well made, they must be made for very short, chunky girls instead of the size I ordered. My girls are average size and height, the pic on site showed both dresses hitting just above the knee and fitting a little loosely. The dresses I received hit both girls a hand length below the rear end and both girls could almost fit in one dress. They're HUGE! I'll never order from this site again and I will make sure the people I referred here is aware of the situation. The only thing I can do is buy leggings or shorts to wear under the dresses and have someone take them up so they can wear them.

Date of experience: April 18, 2014

Thumbnail of user donnaw80
Colorado
1 review
5 helpful votes
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May 22nd, 2016

I have shopped with them since 2012. I've learned to search the products out elsewhere online mainly Amazon or Wayfair for larger products before committing to purchase. I do this to compare prices, availability and delivery times because as stated by many Zulily can be EXTREMELY SLOW for delivery times?
That being said I have often found lovely things that I was able to stash away for future gifting. I especially love their baby clothing selections often very unique items that the recipients have loved!
Never purchased personal clothing, shoes or such because of no return policy - too risky!
Customer service always very helpful for me.
Like any online shopping - use common sense!

Date of experience: May 22, 2016

Thumbnail of user phyllisb18
South Carolina
2 reviews
6 helpful votes
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March 3rd, 2017

If only I had found these reviews first. They are conveniently NOT with the items to order. When I received the awful tunic ( which is nothing like the picture shown), then I found the reviews totally separate from the pictures and read your comments about the poor quality, etc. of your purchases. The cable-knit side pocket is see-thru and cheap looking. It sags and the neckline is very wide. I don, t think I will ever wear it, so I wasted $40!

Date of experience: March 3, 2017

Thumbnail of user karenm216
Florida
1 review
6 helpful votes
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June 16th, 2016

I have been ordering from them for a few years now on a pretty regular basis and have been quite satisfied with what I received. Granted, the turn around time is far from great, but they do let you know that the items come from the manufacturer directly to them once the promotion ends. Zulily then packages these items and they mail them out to the customer. On occasion, the descriptions have been inaccurate, ie., stating "leather", however, when the item arrives, the label states "manmade." Same with them stating "cotton" when in actuality, it's rayon, poly, etc. I notified them on these issues and they have been accommodating. Even with them providing clothing/shoe sizing chart, not all items pass the accurate test... I'll still continue to shop with them due to good pricing once I compare prices elsewhere.

Date of experience: June 16, 2016

Thumbnail of user annb436
California
2 reviews
0 helpful votes
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July 18th, 2019

I love the variety that Zulily presents every day. The only thing I dislike is the length of time to get the purchases. I don't know what the operating model says, but 3-4 weeks is an awfully long time. The site advertises things that would be great to have in a couple of days, especially for holidays but then it seemingly takes forever to get them.
I've had good outcomes with brands but it's still the delivery that seems to take forever.

Date of experience: July 18, 2019

Thumbnail of user maries316
Indiana
2 reviews
0 helpful votes
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November 27th, 2019

If you're a discerning shopper, you can occasionally find something worth buying on this site, but I think the women's clothing looks cheap and tawdry, for the most part. And the shipping charges offset any savings on the costs of items you purchase. Usually, you can get better deals shopping locally, by watching for sales.

Date of experience: November 26, 2019

Thumbnail of user shirleye47
California
1 review
0 helpful votes
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October 25th, 2019

I order from Zulily regularly and have rarely been disappointed in my order. Their products are of good quality and mostly reasonable pricing. The only disappointment is that when I place an order it would be nice to have more days to order with free shipping. Maybe at least 2 days instead of 24 hours. Certainly would allow enough time to view the next day's sales.

Date of experience: October 23, 2019

Thumbnail of user kathyp367
Idaho
1 review
0 helpful votes
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October 25th, 2019

The only draw back to ordering from Zulily is the turn around time. Somethings come quickly and others take forever. You also have to watch carefully to see if items can be returned. Most items I have gotten are good quality.

Date of experience: October 23, 2019

Thumbnail of user annep166
Arizona
1 review
0 helpful votes
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October 25th, 2019

I like the variety of items on this site. The shipping costs area little high. Returns have a fee and you only get store credit. But the deals are great and 95 percent of the stuff I've gotten has been keepers.

Date of experience: October 23, 2019

Thumbnail of user dianneh76
Texas
1 review
0 helpful votes
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October 25th, 2019

You can find some awesome values, but some of those good prices don't quite match what the picture of the item looks like. Then there's the shipping... don't plan on receiving your merchandise in a timely manner because you'll be disappointed!

Date of experience: October 23, 2019

Thumbnail of user alanad18
Arizona
2 reviews
1 helpful vote
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October 25th, 2019

I have purchased many items from this site and the majority have been great! My complaint would be that the items from China are all over the place in sizing. Even with the comparable size chart I have had several items arrive that are way too small. Sending it back is just too costly so you do take a risk... especially with shoes. I would hope that this will be corrected by using real American sizes to base the imported items on for clothing and shoes.

Date of experience: October 23, 2019

Thumbnail of user luannp13
North Dakota
1 review
0 helpful votes
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October 25th, 2019

I find amazing deals! Quality and comfort for a great price. I've had a few returns that went very smoothly, one return got a bit mixed up, but in the end, got it right! Very pleased with the company! Thank you!

Date of experience: October 23, 2019

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About the business

Zulily is a daily deals site for moms, babies and kids which sells clothes, shoes, toys, products for the home.

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