Zulily has a rating of 2.3 stars from 4,526 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Zulily most frequently mention store credit, return policy, and poor quality problems. Zulily ranks 9th among Daily Deals sites.
I ordered 4 pairs of Crocs shoes for my kids and I, at a great price, and 3 adorable outfits for my daughter. I placed the orders with no rush March 27 and did not get charged until the order was being shipped. I got email notifications of my order and shipment. Both orders arrived together in 1 box, which was great, yesterday April 18. All items were packed properly with tags and in superb condition. One of the crocs I ordered was a size smaller. I checked my order online and saw that the size I received was the one in the order but I still called them to see if they could exchange it for the size I needed. I called today and spoke to Jenny, a customer service representative. She was warm and friendly and proceeded to check my order. She made it very easy; gave me a refund for the item, placed a new order for the correct size of the shoes and asked me to keep the pair I had and donate it to a charity or someone in need. I have never heard of any other retailer doing this, which in my opinion speaks volumes! I was hesitant ordering after reading all of the bad reviews but it seems that they have listened and attempted to correct any issues. I will order from Zulily again!
Date of experience: April 19, 2012
I am OBSESSED with Zulily! I enjoy the daily email and browsing the items available! I can't get enough of Zulily!
I completely appreciate that Zulily offers free shipping - I seriously purchase way more when I have the free shipping bonus! Zulily is doing is RIGHT! THANK YOU Zulily!
Tip for consumers:
Stay close to Zulily, utilize the free shipping. If you are ever in doubt with an item prior to purchasing, just make sure they offer a return option, if not, don't purchase OR roll the dice and GO FOR IT!
Products used:
EVERY. SINGLE. ITEM. I. PURCHASE !! We use it all!!!! I gift items too! Zulily, you are the best!!!
Date of experience: February 25, 2020
I ordered 4 items. I received them before I actually expected them. They were all great! Honestly totally unexpected! Good quality and the fit was great. I'm plus size and do not normally get this lucky.
Just remember going in that they are a marketplace not a warehouse. Therefore when you order you have to order by your actual measurements and the chart attached to each individual item. You may have to order a 4xl to get your normal xl. After you order it they have to order it, so it takes a lot longer to get. If you need it next week don't order from here. After you order you can check your status on the site and they show where each item is in the process. I thought that feature was great because I'm not always patient and I felt better knowing.
Also I believe I read on the site they don't really do returns except in special circumstances. So I was very careful with the measurements.
I will be ordering from them again. I say if your worried order 1 or 2 inexpensive items and try the process for yourself. 2 of the items I ordered were summer dresses at $10 each. I would have paid $35/40 in the mall.
Hopefully my next experience won't send me into a rant!
Date of experience: April 8, 2017
I have been a customer of Zulily for several years and would suggest that Zulily conduct classes on products and Customer Service... it is a pleasure to deal with Zulily... Keep up the great work!
Date of experience: October 24, 2019
Zulily has my favorite brands at hard to beat prices! I'm always excited to see what they will be offering next. I tell all my friends about the wonderful bargains I find! Love my Zulily!
Date of experience: February 25, 2020
I find wonderful items at fantastic prices! I shop Zulily all year round and find so many great ideas and deals. I have done a lot of Christmas shopping on here and also for birthdays!
Date of experience: November 29, 2019
I really enjoy shopping with Zulily, there are so many items to choose from. The quality of garments is excellent and the service is great.
Thanks Zulily!
Date of experience: October 9, 2017
Lots of unique items, good prices and like the credit card defer payments. They offer a few days to look over items and of course you have to wait for most items to ship but it's worth it.
Date of experience: September 7, 2019
I absolutely love Zulily. You have something for everyone and amazing variety. Your plus size clothes are fantastic and I can find the perfect gift for everyone at a great price
Date of experience: September 8, 2019
I really like finding unique things for gifts on Zulily. The prices are good and the products are of good quality. Occasionally, it takes a long time to receive the order.
Date of experience: November 26, 2019
I honestly have to check daily, it's great to see all the options. Keep up the great work. Great deals And stuff not available in stores. Would like free shipping more
Date of experience: October 23, 2019
Zulily continues to up their game by accepting returned on some items! I have gotten some pretty things over the past few years. Every day I look forward to their email.
Date of experience: February 25, 2020
It is my favorite place to shop! They have great buys! You can find anything you want on this site. The prices are great and the products are all well made!
Date of experience: February 26, 2020
I really don't understand the one star reviews unless the people who are using the site have really not understood the way that it works.
I have been using the site since 2013 and have had a few hiccups, such as poor quality merchandise (not really the fault of Zulily), mislabelled merchandise (tried to return as inappropriate, told to keep it, item was fully refunded and a $10 courtesy payment for my inconvenience), and cancelled items (running total of three items, each refunded and an inconvenience courtesy payment made).
The easiest way of getting the minimum shipping is to wait until Friday to order your items (which does mean you can miss some deals), purchase a single 'light' item, so you pay the minimum shipping charge (I believe this is currently $5.95), and then your shipping is free all weekend! They also have some deals where they have a week of getting free shipping with a Visa credit card as well.
Like with all things, if you shop cleverly, buy brands that you absolutely know your sizing, are happy to purchase branded items which maybe seconds or from several seasons ago, and are happy to wait for your items (though there are also plenty of items that can 'ship sooner' as well), then Zulily is the place for you to go. Otherwise, spend more money and buy from other online stores.
Date of experience: January 18, 2016
I placed an order on July 27,2011 for 3 different MELISSA & DOUG products.
I received notice on August 6 that all 3 items shipped - in two different boxes.
Today, August 11, I received 2 boxes with 3 items inside - all perfect condition, carefully wrapped, packaging was excellent. NO COMPLAINTS! :)
Date of experience: August 11, 2011
Shopping on Zulily is easy peasy! Having the opportunity to buy a variety of items from different vendors at the same time makes shopping for the holidays so much easier!
Date of experience: February 25, 2020
Found Zulily by accident and what a great surprise it was. They have EVERYTHING I need and I found gifts for everyone for birthdays, anniversaries, graduations and weddings plus just everyday items. Fast, good prices, great quality and I am a customer for life.
Date of experience: October 23, 2019
I use many many web sites for purchases but this site is the BEST! I love the products, so many to choose from, so many original items also! From Men, woman, kids, toys, house wares, Bedding Everything! LOVE LOVE LOVE!
Date of experience: November 26, 2018
Everything I order from Zulily I'm very satisfied with they have never disappointed me so far everything fits well and packaged great I've just had a problem with one of my orders on a top I brought I never received it but I have called them and I'm sure they will take care of it
Date of experience: August 16, 2019
I have been shopping zulily for 5 years now and I check the zulily site daily for goodies. I seldom have any issues with the products and the customer service is great.
Date of experience: July 19, 2019
I've read all of the negative comments, and I empathize. I've been shopping with Zulily for 3 years now, and have been through it ALL.
However, I am also an avid shopper with Hautelook, Ideeli, Rue La La and Gilt.
These boutiques can't match Zulilys great prices or unique styles. After scanning my 4 online boutique choices daily, I always end up back to Zulily. We DO ALL know that Zulily offers unique products that can't be found on ANY of those websites.
Patience is essential when shopping with Zulily. We all need to understand that. I'm still waiting a month for my order. It's not Zulilys fault, its their vendors faults with delayed shipping.
However, we need to be informed and updated throughout the shipping process.
Before negative comments are posted, think of what you'll be receiving and the deal you've been granted.
Thank you John T, a knowledgeable Zulily rep, for offering compensation and a piece of mind. You truly are a great CSR, John T.
I hope you're recognized for your strong CSR skills.
In style with Zulily,
Lisa J.
Date of experience: July 20, 2014
I enjoy shopping with Zulily I get nothing every day about new n exciting items on sale! Zulily helps if there's ever a problem. All I can say is they are a great shopping experience thanks Zulily
Date of experience: September 7, 2019
I love everything I have ordered from Zulily. My order shipped out very fast. I would advice anyone to shop with Zulily Thank you Zulily. They are the greatest of any other place I have shopped at.
Date of experience: September 7, 2019
I have bought all different types of things! We just built a new home! I have found such wonderful things to decorate with! I love them all! The operators you talk to are very helpful and friendly!
Date of experience: February 25, 2020
I have been ordering with Zulily for a few years now, great customer service items as shown. I never order for myself only for my grands, I am very happy.
Date of experience: July 18, 2016
Zulily is a daily deals site for moms, babies and kids which sells clothes, shoes, toys, products for the home.
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