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    Zulily

Zulily

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Overview

Zulily has a rating of 2.3 stars from 4,526 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Zulily most frequently mention store credit, return policy, and poor quality problems. Zulily ranks 9th among Daily Deals sites.

  • Service
    511
  • Value
    514
  • Shipping
    532
  • Returns
    408
  • Quality
    478
View ratings trends
216
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How would you rate Zulily?

Reviews (4,526)

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Reviews that mention popular keywords

customer service (1067) store credit (300) return policy (275) credit card (136) name brands (93) quality items (50) shopping experience (64) kids clothes (28)
Thumbnail of user lindas1478
Ohio
1 review
0 helpful votes
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October 25th, 2019

Zulily is my favorite place to shop. Whether for myself or family and friends I can find it at Zulily. Whether I'm shopping for someone from 9 days to 99 years I can find the perfect gift.

Date of experience: October 23, 2019

Thumbnail of user ardathe
Texas
6 reviews
37 helpful votes
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June 20th, 2016

Zulily is a very fun shopping experience, but you have to be able to put up with its quirkiness! That's not a knock, just something to be aware of. Each day new deals start, and for the most part, they hang around for a few days or a week, till sold out. You find brands you know and love, some very high end and other not so hot brands you may or may not have heard of. But that's part of the fun. You will pay shipping, but sometimes the prices are so ridiculously low, you are still getting a deal. One of the quirks is that after you pay shipping on your first order, if you shop again that same day, those additional items ship free--weird, right? I've never done multiple items on one day, so I haven't tried that benefit. Since the brands ship to zulily first, and then to you, you usually have to wait quite awhile to get your stuff. As long as you know that going in, and you aren't in a hurry, you won't be too perturbed about it. Just browsing the daily deals is fun as well. You can get a little special for yourself if you get your friends hooked on zulily too!

Date of experience: June 20, 2016

Thumbnail of user lorriep11
Illinois
1 review
0 helpful votes
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January 13th, 2020

I love shopping with Zulily because of the vast products that are offered. I purchased almost all of my Christmas shopping Zulily, no going from store to store. Great quality items at great prices

Date of experience: January 12, 2020

Thumbnail of user donnar354
Oklahoma
1 review
0 helpful votes
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September 9th, 2019

I love shopping on Zulily - maybe too much! Always a great selection and reasonable prices! A great place to buy gifts for all of the people on my list and plenty for me too!

Date of experience: September 8, 2019

Thumbnail of user teenas3
Florida
1 review
3 helpful votes
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November 30th, 2015

I order lots from this company. Mainly for gifts for my granddaughter. Two items I ordered for presents were supposedly delivered to me by the great USPS on Saturday. Today (Monday) I printed out the tracking information, called the post office and told them that although it says it was delivered, it was not. After an hour, the USPS figured out, according to something in their computer, that it was delivered to a house one street over from mine. USPS suggested I go ask those people for MY package. I did and they "knew nothing about it". So I'm sure I'll see kids wearing those two outfits after Christmas on the next street over. The Post Office suggested I call Zulily and tell them that although the tracking says I got it, I did not and tell them they can call the Post Office and they will confirm that. I sent out an email explaining what happened to Zulily and within five minutes I got an email back and they gave me a full refund, with shipping, plus an additional $15 credit for future shopping and they apologized that I would not have those items for my granddaughter for Christmas. They said they set up an alert that when those items were available for sale again, I would get an alert email telling me so I could order them again. They didn't do anything wrong, the Post Office did, yet they handled it with fantastic customer service. I will continue to shop with them! Thank you Zulily!

Date of experience: November 30, 2015

Thumbnail of user denisev78
New Jersey
1 review
0 helpful votes
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October 27th, 2019

I'm very satisfied with Zulily. Some deliveries are a little lengthy and I miss some things I want to their being "gone" but overall I'm happy with the products and service.

Date of experience: October 25, 2019

Thumbnail of user aileenp1
Washington
1 review
4 helpful votes
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August 1st, 2014

The bad reviews bother me, I love this store. Every item that has come damaged, I call, and get an instant refund, plus they give me store credit for the hassle. I've never had a bad customer care call with them.

The prices are amazing... for examples, Skecher BoBs on sale for $25.00.

The complaints about how long it takes to get items are silly. It states very clearly on the website 2 to 3 weeks to ship. They give an estimated shipping date, and the few times they have not met that date, I call, and they cancel the order, or leave it pending, and give me in store credit as well.

As for quality... I buy based on the brand, if I love the brand, I'm going to get the same clothes, regardless of the retailer... blame the brand, not the store. Some of the clothes are great, some aren't. The ones that are poor quality and damaged due to poor quality, I have gotten a refund every time.

My advice is go find out what your favorite brands are, then watch for sales on Zulily, you won't regret it!

I bought all of my kids school shoes this summer, for under $100.00, when I typically spend $300 at a box store.

Love this site!

Date of experience: August 1, 2014

Thumbnail of user terecas
California
2 reviews
0 helpful votes
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September 11th, 2019

I love your site! I can say that it is one of my favor site! I can find all kinds of products and have lots of things to choose from. You are always there if I have any questions.

Date of experience: September 11, 2019

Thumbnail of user sandym43
Ohio
1 review
3 helpful votes
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July 29th, 2014

I AM REALLY UPSET TO SEE ALL THE BAD REVIEWS, AS I LOVE THIS COMPANY AND AM VERY ADDITTED. I DO WAIT AWHILE ON MY PURCHASES BUT THATS TO BE EXPECTED AS THEY CLEARLY STATE IT HOW LONG IT WILL TAKE. I ALWAYS ORDER MY SHOES SIZE 8, AND HAVE ALWAYS GOTTEN MY SIZE 8, I JUST LOVE THEM AND SO GLAD I STUMBLED ACROSS THEM. THEY HAVE SOME NICE STUFF AND EVERYONE IS SO IMPRESSED WITH MY PURCHASES. I AM KNOWN AS THE ZULILY QUEEN. :)

Date of experience: July 29, 2014

Thumbnail of user denisem566
Washington
1 review
0 helpful votes
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November 28th, 2019

I love Julie I have been AQVC shopper for years of them happy with the way they do business said if I have returns because I do everything on line so obviously everything can't be kept but zulalie is such a wonderful alternative and the prices are better

Date of experience: November 28, 2019

Thumbnail of user kellym605
New York
2 reviews
0 helpful votes
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October 26th, 2019

I have purchase a lot from Zuilily and am very pleased with my purchases. If I have an issue they are quick to respond and help solve. Will keep purchasing from here.

Date of experience: October 24, 2019

Thumbnail of user alliea9
California
1 review
6 helpful votes
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April 1st, 2016

I have ordered several times from zulily. But it was important going in to know what to expect. I knew someone else who ordered there a lot and was told they take forever shipping. Its because they are just the middle man. They host different shops and submit orders and have to wait for those orders to arrive at their warehouse and then repackage to send out. It takes at least 3 weeks to get an order. Ive read a lot of negative reviews but mine is good. Im very particular what shop i buy from so as far as quality goes, i have received nicer things from zulily then going to the mall and paying a fortune. Excellent quality. They have always been lightening fast to respond to emails. They have been kind. They have given prompt refunds and been understanding when i wanted to cancel an item. Its the only place i shop now. Im totally addicted and i have never been disappointed. They are fantastic and trustworthy. But you have to understand two things... first shipping takes a loooooooooooong time, and second you cant return anything so be sure to use their size charts. Other than those, they are awesome and i buy literally everything there now!

Date of experience: April 1, 2016

Thumbnail of user vanis4
California
3 reviews
1 helpful vote
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February 13th, 2015

Fabulous quality... great prices... unlimited variety. Great customer service and perfect well timed delivery and packaging.
Would recommend it to everyone and would definitely shop here again!

Service
Value
Shipping
Returns
Quality

Date of experience: February 12, 2015

Thumbnail of user ladonnas8
Kentucky
1 review
0 helpful votes
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August 17th, 2019

Zulily has the best customer service. I rarely have a problem but when I do they are quick to help. It's one of the few places who places a priority on the customer.

Date of experience: August 16, 2019

Thumbnail of user vickieb67
Colorado
1 review
0 helpful votes
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July 18th, 2019

Excellent prices with a great selection of items. In all areas of merchandise I especially like that they have lovely clothing for women of a larger size like me. Thank you for that.

Date of experience: July 18, 2019

Thumbnail of user bettyw143
Arkansas
1 review
0 helpful votes
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September 9th, 2019

I have ordered from Zulily for a long time It has the best deals that meet my needs from hair care to underwear... I can keep my grandkids in fashion style and still have money to pay my bills

Date of experience: September 7, 2019

Thumbnail of user peggyr105
District of Columbia
1 review
0 helpful votes
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November 27th, 2019

I love Zulily. You never know what type of products you will fine and when you see something you like the prices are well below other sales you may see.

Date of experience: November 27, 2019

Thumbnail of user dianam338
New York
1 review
0 helpful votes
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October 26th, 2019

Love shopping on this site. Zulily always has great products at great prices and I am pleased with my purchases. Customer service is efficient and friendly. I just love Zulily!

Date of experience: October 24, 2019

Thumbnail of user ginae73
New Mexico
1 review
0 helpful votes
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October 26th, 2019

I love Zulily products and payment options! I have purchased so much for myself as well as for Christmas gifts! Thank you Zulily for feeding my desire to shop online!

Date of experience: October 24, 2019

Thumbnail of user ttf
South Carolina
2 reviews
10 helpful votes
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April 26th, 2013

Love them, I am completely addicted. I love everything I have received and am constantly going back for more. I highly recommend to anyone who is patient - patience is a virtue that is rewarded with awesome, super discounted merchandise.

ABOUT THE LOW REVIEWS:

Yes, they tell you UPFRONT on EVERY SINGLE PAGE that delivery is 12-14 business days - business days are Monday - Friday; so this is approx. 3 weeks. The people who are complaining do not either know what a business days, are unable to do basic math or did not take the time to even notice this (don't see how the last is possible since every single page is kind of hard to miss).

The other complaint I am reading is that they do not take returns. No, they do not as they state on EVERY SINGLE PAGE. So take the 3 minutes to measure yourself before ordering. Common sense people, you cannot try it on so take your measurements and compare to the size charts they offer – duh!

Date of experience: April 26, 2013

Thumbnail of user pattyh140
California
2 reviews
0 helpful votes
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October 25th, 2019

Love this website. Such a variety of products all at wonderful prices. Now that you can return items it is even better. Love that I can try brand name products at such a reduced cost.

Date of experience: October 23, 2019

Thumbnail of user lucyt66
California
2 reviews
0 helpful votes
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January 11th, 2020

I really like Zulily. They have several vendors that I like and their return policy works very well for me when I need it. Zulily is very responsive to their shopper's needs.

Date of experience: January 9, 2020

Thumbnail of user maryn259
California
1 review
0 helpful votes
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October 25th, 2019

I love Zulily! They have fun, unique, items! Great place for grandma's to shop for the grands. Rarely do I have a problem but when I do Zulily happily makes it right.

Products used:
I love the Halloween, Christmas stuff the best. I mainly get stuff for my grandkids!

Service
Value
Shipping
Returns
Quality

Date of experience: October 23, 2019

Thumbnail of user yolandac71
Texas
1 review
0 helpful votes
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February 26th, 2020

I have made several purchases for myself and for others. I have not been disappointed. I think that return should not be more than what we pay on order

Date of experience: February 25, 2020

Thumbnail of user beverlym183
Indiana
1 review
0 helpful votes
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September 9th, 2019

I like this site due to the variety of products available. Always see something "new" and always see something I'm familiar with but at a sale price a nice mix of products and prices.

Date of experience: September 7, 2019

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About the business

Zulily is a daily deals site for moms, babies and kids which sells clothes, shoes, toys, products for the home.

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